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Quality Hotel Real Aeropuerto Santo Domingo
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Reviews (238)
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All reviewsclose to the airportinternational airportabout minutes from the airportclean roomsrecommend this hotelone night stayrental carvery nice hotelpool areafree wificommon areasnice poolkatiacostumersdrproximitygym
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Reviewed 23 July 2013

We stayed at this hotel because it was closer to the airport and otherwise we would have had a 3 hour trip early morning (to catch a 6:00 a.m. flight). The staff was rushed and unfriendly; the bathroom had not been cleaned and had dirty towels from the previous guest; the food was expensive and not the greatest (shrimps were cold); and there were these tinny bugs that bit us all night. To top it off, while they had told us in the front desk that the taxi to the airport would cost $15.00, we ended up being charged $25.00. We'll never stay there again.

Room Tip: Reconsider before you stay there.
  • Stayed: April 2013, travelled as a couple
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2  Thank Migdalia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 25 July 2013

Dear guest:
We greatly appreciate the taking of your important time to write us about your past experience at our hotel property, We value your comments. We thank you, too, for choosing our property for your stay.
We are working on the opportunity issues bruoght to our attention by you, We will be working on them to avoid this kind of situation to occur again.
Hoping to have the opportunity to host you again and show our commitment in achivieng a better experience in our hotel.

Sincerely,
Odalis Guzman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

I stayed at this Quality Inn for one night after staying in a timeshare/condo for a week. Needed a place to crash for one last night before my flight back to the US. I was pleasantly surprised! The staff was very friendly and spoke English quite well. They have a pool that is warm (I think it must have been heated), and a really nice fitness center that is open 24 hours. I was happy to get a workout in. The location of this hotel is very convenient, as it is only 5 minutes from the airport. They have a breakfast buffet that was included, and the dinner buffet was only 22 US dollars and was well worth it. They also have free internet throughout the hotel, even by the pool! I have been a Choice Privileges member for many years and I highly recommend this Quality Inn!

  • Stayed: July 2013, travelled with friends
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1  Thank lonye1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 2 July 2013

Dear Guest:
Thank you for the time taken to let us know abour your experience in our hotel.
It is a great pleasure to have the opportunity to serve you and achive your lodging expactations.
We appreciate your business ,preference and confidence of our hotel as your logding partners,
Hoping to have you with us for a long time,

Cordially,

Odalis Guzman
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2013

I have been bringing groups to this hotel for almost two years now and have always been impressed with the courtesy, professionalism, and friendly attitude of the staff. The proximity to the airport, nice facilities, and great customer service make this the perfect hotel. Clean rooms, great food, nice facilities, gym, and pool. Highly recommend this hotel. I work with many hotels and this one has some of the best customer service i've ever experienced.

  • Stayed: June 2013, travelled on business
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Thank Harry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 2 July 2013

Dear Guest:
We greatly apprecaite the time taken to let us know abour your experience in our hotel.
It is a great pleasure to have the opportunity to host you, We are grateful for your business ,preference and confidence of our hotel as your logding partners, We will be sharing your important comments with our staff.
Hoping to have you with us for a long time,

Cordially,

Odalis Guzman
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2013 via mobile

This hotel is close to airport, service is fenomenal food is a little expensive but it is fenomenal. Personnel all around treat you by your name and are super courteous and polite excellent job keep the good work!! The room was standard king bed with free wi fi all over the hotel. Bar services excellent! Pool and patio area super clean and well maintain. My first time with this line hotel and I was very impress, guys keep the good work!! Extremely recommended!!! Jorge Lopez Melbourne, FL

  • Stayed: July 2012
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Thank Guayoyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 28 June 2013

Dear Guest:
We thank you for taking your important time to let us know your experience in our Quality Real Aeropuerto Santo Domingo, We greatly appreciate your business and your preference for your stay in Santo Domingo with us. We will share your comments related to our services, and gastronomical experience with our staff, that recognition wil make each one of our team truly happy.

Hoping to have you back in the nearing future,
Cordially,
Odalis Guzman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2013

I wanted to stay in a hotel close to the airport due to the late /early arrival of my plane.

Nice English speaking front desk receptionist, very welcoming and friendly!
Room and bathroom superb clean!!! with coffeemaker, wifi, television.

next time will book again.

  • Stayed: June 2013, travelled solo
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Thank jean l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OG_HCRT, General Manager at Quality Hotel Real Aeropuerto Santo Domingo, responded to this reviewResponded 23 June 2013

Dear Guest Jean L.
Thank you for choosing our hotel for your stay in Santo Domingo, We value the importance of your time in letting us know about your experience while visiting our hotel.
We will be sharing with our staff your important comments.

We will be glad to have you back,

Sincerely,

Odalis Guzmán
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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