I have stay in this hotel many times and kept comming back because of its employees. They are that good. But finally, the bad facilities deterred me from coming back. The Casino has no table games and closes at around 2:00 am. The elevators broke down every day. I had to literally walk up 8 stories 4 of the 9 nights I spend there. I stayed on the suite which was by itself on the 8th floor. 8 of the 9 nights I spend there, I had to come back down because the electronic suite key would not work. Two of those times I had gone up 8 floors using the stairs, only to have to go all the way down because of the electronic door key not working. The tv didnt work a couple of times. The same with the air conditioners in the bedroom.
The hotel really really really needs some serious refurbishment and untill I hear that it has been done, I will not be returning. On another note, The day I checked out, my flight was cancelled, so I called the hotel in order to gat another room for the night. I explained that I had rented the suite for 9 days and needed a room, I was ofered their cheapest room for a $100.00 a night, almost as much as I paid for the suite. I ended up going to the Jaragua and got a junior suite for $95.00 a night.
I said it before, the Napolitano employees are the only good thing about the hotel, but not even them are a good reason to go back. Think twice before stayng here, its just not worth it.
- Official Description (provided by the hotel):
- Located in front of the Caribbean Sea, just a few steps from the Colonial City. Facilities: Terrace-Restaurant, swimming pool, live music, free Wi-Fi, parking and taxis. All rooms have ocean view and are fully equipped. ... more less
- Reservation Options:
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- Also Known As:
- Napolitano Hotel And Casino
- Napolitano Hotel Santo Domingo