We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Falling Down”
Review of Hotel Napolitano

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Napolitano
Ranked #28 of 79 Hotels in Santo Domingo
San Juan, Puerto Rico
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Falling Down”
Reviewed 11 January 2014

I have stay in this hotel many times and kept comming back because of its employees. They are that good. But finally, the bad facilities deterred me from coming back. The Casino has no table games and closes at around 2:00 am. The elevators broke down every day. I had to literally walk up 8 stories 4 of the 9 nights I spend there. I stayed on the suite which was by itself on the 8th floor. 8 of the 9 nights I spend there, I had to come back down because the electronic suite key would not work. Two of those times I had gone up 8 floors using the stairs, only to have to go all the way down because of the electronic door key not working. The tv didnt work a couple of times. The same with the air conditioners in the bedroom.

The hotel really really really needs some serious refurbishment and untill I hear that it has been done, I will not be returning. On another note, The day I checked out, my flight was cancelled, so I called the hotel in order to gat another room for the night. I explained that I had rented the suite for 9 days and needed a room, I was ofered their cheapest room for a $100.00 a night, almost as much as I paid for the suite. I ended up going to the Jaragua and got a junior suite for $95.00 a night.

I said it before, the Napolitano employees are the only good thing about the hotel, but not even them are a good reason to go back. Think twice before stayng here, its just not worth it.

Room Tip: Stay in another hotel
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcdovelazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilma Lissette A, Manager at Hotel Napolitano, responded to this review, 16 January 2014
On behalf of the entire team of the Napolitano Hotel, we regret everything that happened during your stay in our hotel, Were technical problems that have been solved.

Your comment is very important to us because it helps us to improve every day in service to guests.

We would like to have the pleasure of welcoming you again in our hotel and guarantee a better stay.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

190 reviews from our community

Traveller rating
    41
    58
    43
    19
    29
See reviews for
35
47
35
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 6 January 2014 via mobile

It is old and it is not maintained properly.
As a funny anecdote, we asked for a baby crib and they put that in the room beside ours. Just imagine when the guy of the room arrived and found this thing in his room. No comments about his reaction.
The hotel has a terrace with a kind of nightlife. The issue is on weekends because it finishes late and the noise will not leave you sleep.

Stayed January 2014
Helpful?
Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilma Lissette A, Manager at Hotel Napolitano, responded to this review, 10 January 2014
Dear guest. We apologize for any inconvenience suffered during your stay in our hotel, customers are our priority.

We really hope to have the opportunity to serve you better at your next stay.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Santo Domingo hotels

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

The hotel has very good location, but the rooms are very poorly maintained air condition is not working well, were hot during our stay and when I complained at reception they sent maintenance to check and according he said had repaired but did not works. I returned back to reception and told them it was still the same and informed me that the only room that had a good air was 802 but that was a suite and he told me that if wanted that room i need to pay the difference, that annoyed me so much that it was not my fault the room dont works the air conditioning , I really do not recommend this hotel to anyone, it hurts so good location that has the hotel are so poorly maintained rooms and the truth is that if you travel and pay for a hotel wants to receive good service and air conditioning is important and more with the hot weather in Santo Domingo.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcarreras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilma Lissette A, Director Comercial at Hotel Napolitano, responded to this review, 30 October 2013
Google Translation
Distinguido huesped;
En nombre de todo el staff de Napolitano Hotel, lamentamos mucho lo ocurrido.

Nuestro mas sincero interés es hacer que la estadía de nuestros clientes sea la mas placentera y amena posible.

Esperamos nos conceda nuevamente el honor de brindarle nuestros servicios.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seymour, Indiana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 October 2013

Upon arrival we were greeted with a terrific drink and smiles. Ramona and Damely were more than eager to help us make reservations for restaurants. While waiting to get checked in Carlos made us terrific drinks at the Mamey Bar. After our 9 day stay I will give another report, but upon check in I can tell we made a very good decision to stay at the Bavaro Beach Resort!!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heathertherapist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilma Lissette A, Manager at Hotel Napolitano, responded to this review, 16 January 2014
On behalf of the entire team of the Napolitano Hotel, we regret everything that happened during your stay in our hotel, Were technical problems that have been solved.

Your comment is very important to us because it helps us to improve every day in service to guests.

We would like to have the pleasure of welcoming you again in our hotel and guarantee a better stay.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2013

My stay in the hotel was spectacular, first the staff was professional, and very friendly, helped me in all my needs. The room had a wonderful view facing the sea, it seemed a postcard, all very clean. Cable TV and telephone in the room, everything worked perfectly. I miss the breakfast, delicious, yummy, the food in the restaurant, "Chivo Guisao, delicious. Pina Colada, etc,,, The pool on the second floor facing the sea, offers us a vision pleasingly, that most beautiful sea view and relaxing ... The typical music caribbean, invited to dance. In conclusion, I spend a vacation, very happy and I could rest. Thanks to all made possible my dream come true

Room Tip: Higher floors better to see sea view
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amarilis15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilma Lissette A, Director of Sales at Hotel Napolitano, responded to this review, 2 October 2013
we thanks your comments regarding your stay at the Napolitano Hotel.
It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

At your services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ELK GROVE
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2013

Hotel has a great location on the malecon, facing the ocean....Hotel has a large pool, casino, and barbershop...The reception personnel are very friendly. The daytime employees in the restaurant are very helpful and friendly...The nighttime chef Rene is new, and I would not recommend dining on his shift... Other then the chef, my whole experience was very positive. Larry C.

Room Tip: You must get a room facing the ocean....
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Willemstad, Curacao
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

My favorite hotel whenever I travel on business. Love to be there every month. Nice neighborhood close to restaurants. A great pool by the bar and restaurant which has great food going back this month.

Room Tip: never had a problem till date with any rooms
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ramesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santo Domingo hotels
Dominican Fiesta Hotel & Casino
#18 of 79 in Santo Domingo
4.0 of 5 bubbles 530 reviews
Zona Colonial
Hodelpa Caribe Colonial
Hodelpa Caribe Colonial
#25 of 79 in Santo Domingo
3.5 of 5 bubbles 338 reviews
Show Prices
Show Prices
Show Prices
Crowne Plaza Santo Domingo
#8 of 79 in Santo Domingo
4.5 of 5 bubbles 879 reviews
Catalonia Santo Domingo
#7 of 79 in Santo Domingo
4.5 of 5 bubbles 372 reviews
Acuarium Resort Hotel
#44 of 79 in Santo Domingo
3.5 of 5 bubbles 123 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Napolitano? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Napolitano

Property: Hotel Napolitano
Address: Av. George Washington | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Santo Domingo
#10 Spa Hotel in Santo Domingo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Napolitano 3*
Number of rooms: 65
Official Description (provided by the hotel):
Located in front of the Caribbean Sea, just a few steps from the Colonial City. Facilities: Terrace-Restaurant, swimming pool, live music, free Wi-Fi, parking and taxis. All rooms have ocean view and are fully equipped. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Booking.com, Ebookers, Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Hotel Napolitano reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Napolitano Hotel And Casino
Napolitano Hotel Santo Domingo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing