I picked this place on TripAdvisor because it was the only hotel specifically listed as entirely non-smoking. And it looked cute.
Made a reservation six weeks in advance. Confirmed by phone call. In Spanish. Confirmed again by email, just prior to departure.
Arrived and after greeting us, the guy said "let me take you next door." Since the hotel consists of two former houses, I thought he was taking us to another wing. But we had to follow him around the corner -- TO ANOTHER HOTEL.
The desk clerk there was obviously not expecting us; the hotel was dark and empty, rooms were small, it smelled of cigarettes, and was ugly. It wouldn't do.
Then he took us next door (to Casa del Sol), where we were shown a beat-up room all frayed around the edges with stained woodwork, right on street level, outside of which screaming kids played football. No.
Then after all that, the guy said, "Well, we have ONE room. But it's small. We can change you to another tomorrow night." He walked us past many other rooms, but none, he said, were available except this...
It was small, not very clean, and smelled damp and moldy. But it was Sunday night, we were very tired, and it wasn't the time to go traipsing around in the dark asking for another hotel. It was a place to lay the head for one night, so we agreed.
We went out for dinner, but everything was closed. We found a grocery store open late, bought cereal, and ate it in the hotel lobby.
While we ate, a troupe of 9 or 10 half-dead French arrived, with a ton of luggage. They were shown immediately to those rooms that had allegedly not been available. It was transparent, at that point, that our twice-confirmed reservation had been bumped in favor of this larger group.
The room looked like a do-it-yourself-project gone bad. The bathroom wasn't at all clean, with hairs and mold and broken equipment. Furnished with not-very-clean towels.
But the worst part was the condition of the kitchen, which we had been allowed to enter to get a bowl and spoon for our cereal dinner. It looked like a kitchen from "Animal House" with a sink full of filthy water soaking dishes, and a refrigerator full of rotten food including dessicated fish parts and uncovered raw meats. The room rate included breakfast, but believe me we ate elsewhere the next morning, and checked out as soon as another place to stay was secured!
DO NOT stay here.
I highly recommend Boutique Hotel Palacio, instead.
- Official Description (provided by the hotel):
- Enchanting little old town colonial style villa with only 4 rooms. Best location to explore the colonial zone of Santo Domingo. In front of the building is a little park which leads to the streets of 'Las Damas' and 'Isabel la Catolica', both of them leading to the most famous sites of 'Zona Colonial' like 'El Conde' (500 meters) and 'Plaza España' (800 meters) away. Everything in walking distance ... more less
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- Also Known As:
- Hotel Coco Boutique
- Coco Boutique Santo Domingo