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“Absolutely fantastic food, staff and rooms!”

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Hotel Beach House Playa Dorada
Ranked #34 of 39 Hotels in Puerto Plata
UK
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Absolutely fantastic food, staff and rooms!”
Reviewed 7 April 2011

This may be a lengthy review but I hope that it gives a balanced view of the hotel and all it has to offer. I have been to the Domincan 5 times now and stayed at 2 other hotels in the Playa Dorada complex (the Victoria, and the Fun Royale / Tropical) and this is by far the best one.

CHECK IN STAFF / RECEPTION:
When we arrived the reception did not appear to have any note of our reservation but they simply gave us a wristband and told us to go and get a drink and give them 20 minutes to allow a maid to clean a room for us - this wasnt a problem for us as we only wanted an ice cold beer in the sun anyway!! After 20 minutes we were then shown to our room. Unfortunately due to noise from other guests we asked to move rooms later that night. Again the reception staff couldnt have been more helpful. There were no available rooms that night but said they would sort it in the morning. Again that was fine by me, afterall I didnt expect to move rooms at 10pm anyway. The next day we asked for a 3rd floor renovated room and we moved rooms without any hassle at all, all with the assistance of a bellboy to carry our cases. The staff on reception speak good english and were very friendly, helpful and polite - even allowing us to use their phone to contact our travel company to confirm departure time pick ups.

ROOMS:
The hotel is in the process of renovating all of the old rooms but have started with the rooms closest to the lobby so all of the sea view rooms are still dated. Our first room was on the ground floor of block 11 which was full during our stay which meant that every person coming / going into the block walked past our room door which made it very very noisy. Had we not been moved from this room I think I would have had to sleep on the beach for peace and quiet! The first room was renovated with 2 large king size beds, a large TV and a fridge. However, the second room was AMAZING! It was on the 3rd floor of block 12 and was a suite - it had 2 floors, with a living room / dining room area with balcony and then spiral steps leading up to the bedroom and bathroom and walk in wardrobe! There were 2 TV's, one in the bedroom and one in the living room area. Again there were 2 massive king size beds. Unfortunately there was no fridge but this was no problem really. The only downside to both rooms is that no hair dryers were provided. The air con in both rooms was noisy, of you had it on constant then you get used to it but get cold in the night, you can set it to come on at a certain temperature but we found that this just woke us up when it came on.
The only other thing was that we were only ever given 2 small towels every day. Whilst this is not a major problem it was annoyng having to keep asking for more towels. (I'm desperately trying to find negative things to say - but i'm struggling!)

FOOD:
I am a vegetarian and never expect to eat anything other than salad and pasta when I am in an all inclusive resort. The food here was fabulous, every night there was so much choice and a wide range of different rices and vegetables. The staff in the restaurant are very friendly and always have a smile for you. During the day we ate at the beach bar and the food there was almost the same every day - burgers, hot dogs, pizza, chips, rice and salad. On our last day we ate in the main restaurant for lunch and they had ice cream in there which was lovely! but i suspect if you eat in the main restaurant day and night it would get repetitive.

DRINKS:
All of the alcohol is local brand. The soft drinks are 7up and Pepsi which is served from normal 2 litre bottles so this can sometimes be flat if the lid has been left off! All of the bar staff were so friendly, they speak good english and are overjoyed when you speak Spanish even if it is only a little. All of the staff are more than willing to teach you a little Spanish as they are all trying to learn English too. On some days the bar staff even brought drinks to our sun loungers on the beach! During our first week there were a lot of canadian teenagers that seemed to take over the bar making it difficult to get served but some friends of ours gave the bar man a small tip and he then made sure that he served us first all night even if there were loads of people at the bar.

BEACH:
Nothing more to say other than beautiful and clean. The sea was lovely and warm at all times. Sometimes it was a little windy on the beach but if you move up to behind the palm trees it was better up there with only a little breeze.
The sun loungers could maybe do with a bit of an upgrade as some were sagging making them uncomfortable.
The beach vendors are pleasant and chatty but as soon as you say you dont want to buy they do not hassle you. Some of them are genuinely interested in talking to you - dont mistake this for them hassling you to buy! I mean if you walked up and down a beach all day shouting "jewellery" or "massage" wouldnt you be dying to chat to people too???!
The only people that will not take no for an answer are the timeshare people - avoid them at all costs - they look like they are part of hotel staff as they have the hotel logo on their t-shirts.

ANIMATION STAFF:
Absolutely brilliant. They all work long hours and always have a smile on their face despite sometimes having to deal with very stupid people! They do eat in the restaurants but will ask if they can eat with you before plonking themselves down. Juanco and Ninja were my favourites with Angela, Pickatchu and Dominic coming in close second! I found that the ones that were quieter were those that didnt speak much English so again if you take the time to try and speak with them in any language it makes a big difference!
Juanco seemed to go out most nights to Coco Bongo disco in the plaza nearby and I felt as though he was keeping a watchful eye out for us at all times. If you invite the animation staff to come out with you at night they mainly will. A couple of the staff said they only come out if they are invited. They are all extremely respectful and friendly. I cant say enough good things about them. If you interact with them they will ensure you have an amazing time.

COCO BONGO DISCO:
This is the disco in the Plaza nearby. Its open every night but doesnt seem to get busy until between 12pm and 1pm. The animation staff like to take you over there at 11.30pm so it can sometimes be empty but stick it out. You can take one drink in with you from your own hotel too which is a bonus!!
The drinks in there were 300 peso for 2 bottles of beer, however later on in our holiday a Domincan came with us to the bar and when he saw how much we were being charged he shouted at the barman who quickly then charged 50 pesos!!! There is another disco which was more for locals which is outside of the complex next to the "American Casino" this disco is called Coppa. This was really packed all with locals and was definitely an experience for us 2 lone females!!
There is a disco on the hotel site but this was always totally empty and is not promoted by the animation team.

This is a 3 star hotel which is much better than any other 3 star I have ever stayed in in the Domincan. I say this due to the standard of the rooms and the quality of the food.

I will be uploading photos of our massive room soon!

I would recommend this hotel to anyone at all and please feel free to message me with any questions.

I travelled with my friend, we are 2 girls in our 30's if that helps when deciding when to book here or not! I was not expecting to enjoy this hotel half as much as I did.

  • Stayed March 2011, travelled with friends
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5 Thank Ungowa31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
toronto
1 review
Reviewed 6 April 2011

I have never expierenced anamation staff like these amazing people. It's not just a job to them. They honestly care about every single person. They went over and above the call of duty. A hidden gem in the ruff. Please don't underestimate this hotel. It isn't fancy but you are sure to have a blast.

Stayed March 2011, travelled with family
Helpful?
Thank 4dimples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Truro, Massachusetts
2 reviews
Reviewed 4 April 2011

This place was amazing! The beach was gorgeous! The food was good and the drinks were flowing! We always had drinks in our hands. Our suite was huge and we loved the king sized bed. Our room had a beautiful view of the immaculate beach! The animation staff is great and not pushy at all. Make sure to bring a few dollars to tip the bartender and they will have a nice heavy pour! The only problem was the group of underage Canadian teenagers that traveled with S-trip. The S-trip staff did nothing to contain them but the hotel staff took control and moved them to a separate bar upstairs after a few complaints. Overall, the trip was great and we can't wait to go back!

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
Thank ccgurl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
selkirk
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 April 2011

We had Ocean front room but very old. Our housekeeper was excellant we stayed 3/21-3/27 had to replace sink and toliet,beach was nice . Pool water was like swiming in Maine really cold,not good for older people pool to get in and out of pool . This resort caters to kids from Canada who come and drink can't beleive the parents of this kids who are not twenty one allow them to drink and get drunk in aforeign courntry. The food was like being in high school again awful,basic drinks nothing special,no bottle water or ice or coffee maker,and no washcloths. The anmiation team was very good so were the beach people,but the resort needs help would not go back there

  • Stayed March 2011, travelled as a couple
    • Value
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    • Service
Helpful?
Thank stevez1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto Plata hotels

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2011

We traveled to Celuisma, Playa Dorada from March 11 through to March18.
Resort: the resort was very big, and for the most part clean. we were placed in building 17 to begin with, but ended up in building eleven due to the lack of renovation in 17. it was smooth sailing moving to a new room with the help of alejandro from the front desk. there were a lot of activities going on throughout the day like zumba, beach volleyball, water volleyball, mini golf, soccer, beer drinking competitions and tennis. The animation staff was amazing, in particular juan, ninja, felipe, angela and evelyn. We enjoyed watching the staff do their "chocolate" dance and we even joined in ourselves. They would always try to get us to come on stage and dance with them which was a lot of fun!
the beach was beautiful, and we luckily had nice weather. the water was a bit wild but the pool was nice and calm. there was a waterfall, and volleyball area. it was also off of the buffet so when you were hungry from swimming, you could go grab a bite to eat. the beach and pool were peaceful, and quiet.. just the way i like it!

Excursions and Tours: The minute we walked onto the beach, we were bombarded with people trying to sell us tours. Once you get to the resort, the staff will tell you it's not safe to book with the people on the beach but we found 3 very reliable men to book with. Juan Carlo, Nelson and Ramon were the 3 men we booked with and they were amazing! My daughter and my niece thought Juan Carlo was very good looking so we asked if he could be our tour guide for the day. He was great and brought us to many interesting sites around Puerto Plata such as the middle class part of the town and the high class part of it. He also brought us to the downtown area which was beautiful! I highly recommend you take a tour with him. The next excursion we took was to Ocean World to have a dolphin encounter for my youngest daughters birthday. It was a reasonable price to go on the encounter but the only thing is you blow a lot of money on pictures. We did the encounter in a group of 8 and it was very well organized. They got the dolphin to sing happy birthday to my daughter and you get to do many different things with the dolphins. There was a beach with lots of activities, a snorkel reef and lots of different shows. It was truly a day to remember.

Food: Overall, the food at Celuisma wasn't that good. Breakfast was probably the highlight with a smoothie bar and an omelet bar. Lunch at the beach was okay but didn't have too many options. It was very repetitive and the buffet was much better. For dinner, the carribian and mexican al a carts were by far the best but were only opened one night of the week each. The italian restaurant was absolutely gross and we decided to leave early and eat at the buffet. The buffet at dinner was actually really good and i would have preferred eating there every night at dinner instead of the al a cart. The bar was always open, and they never seemed to run out of alcohol.. although they did have virgins for the kids.
finally the night life: there was a show every night, and kept my whole family entertained. there was a fire shows, dancing shows, and karaoke, and bingo. at the end of the show you got to dance with the guys, and take pictures. they also have a group that meets in the lobby and go out to the coco bongo club. i never went, but people said it was tons of fun!
Overall i had a blast , and cant wait to go back. I recommend it to all!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank GandC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 1 April 2011

this hotel is in the progress of renovation so its a hit and miss which block you go in. block 19 is good standard. food is not very good and major problem with flys and birds in main restraunt. most of the staff are good susana in restraunt very good. but beware you will see two members of staff with customer service badges at breakfast and lunch. they will tell you if you have any problems come to them in fact stay well away from them . they will try to take you upstairs to sign for a timeshare and will pester you to buy anything from tours to drugs. animation team are excellent angela and ninja are really good. its not 3 star maybe 2. no life guard at pool or beach in fact health and safety very poor. would i go back . NO CHANCE

Stayed March 2011, travelled on business
Helpful?
Thank billydonaldson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
Reviewed 30 March 2011

Amazing resort, staff is very nice.. easy to become freinds with. Had one of the best weeks of my life. Food is very good, and the bartenders treat you very well. This is the place to stay in DR.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beeeeep33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Beach House Playa Dorada

Property: Hotel Beach House Playa Dorada
Address: Playa Dorada, Puerto Plata 72000, Dominican Republic (Formerly Celuisma Tropical Playa Dorada)
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Puerto Plata
#23 Top resorts Hotel in Puerto Plata
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Beach House Playa Dorada 3*
Number of rooms: 411
Official Description (provided by the hotel):
WELCOME TO THE HOTEL BEACH HOUSE PLAYA DORADA BEACH HOUSE PLAYA DORADA The Hotel Beach House Playa Dorada guarantees you a unique beach holiday in one of the most complete and welcoming All Inclusive hotels in Puerto Playa, Dominican Republic. Specialized in weddings and events on the beach, this hotel is the perfect setting for some unforgettable holidays. Located in the amazing Playa Dorada, 5 km away from Puerto Plata, this hotel for weddings in the Dominican Republic offers endless customized services and state-of-the-art facilities for events: spa, swimming pools, nearby golf, water sports, parties, restaurants... Discover one of the liveliest hotels in Playa Dorada, Puerto Plata: book a hotel at the best price, only here, on the official website of the Hotel Beach House Playa Dorada. ... more   less 
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Also Known As:
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Tropical Playa Dorada
Celuisma Tropical Playa Dorada Resort
Hotel Beach House Playa Dorada Dominican Republic/Puerto Plata

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