We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BEST RESORT !!!!!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Beach House Playa Dorada
Ranked #34 of 39 Hotels in Puerto Plata
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“BEST RESORT !!!!!!!”
Reviewed 15 March 2014

Best resort ever !!! Great staff and great fun !!!! Big Thanks goes out to Agustin,Blue he is the best animator he really made my week !!!!! Weather was great. Food was great !! Loved everything. Will be back for sure !!!!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank barchar2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,449 reviews from our community

Traveller rating
    283
    414
    274
    177
    301
See reviews for
407
403
80
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 March 2014

As part of my employment, I rate customer service in businesses.
Celuisma here is a free rating for you.
This resort has all the amenities one should have and is clean, but every area is poorly managed.
They DO NOT care about the guests. They just do what they have to, to get by.
SHAME ON YOU MANAGEMENT Because you could have a good thing going with this resort.
They allow the same people to keep their stuff under the shade hutt on the beach for a week.
They run out of glasses and serving utensils and pasta ingredients at the buffet. Managers stand there but won't even pick up a napkin off the floor. They walk right past it.
The El la cartes are there but They have JUNK salad Bars, they don't have all stuff that is on the TINY menu for each one and the waiters don't don't care. No drink offered from the type of El la cart, no music, etc....
They run out of Alcohol at both the bars twice when we were there.
No bath mats.. and so on.
We had 5 issues wrong with our room and they gave us another room which was worst then the first. A great tactic. Needless to say we kept the first.
Almost all the problems were Just bad Management, not caring about their guests.
FYI The beach chairs have been mostly recovered and are nice now.
management, Thanks for letting us know on TRIPDADVISOR that you were going to get these done when people complained about them.
Hope this helps

  • Stayed February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank eesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2014

i like how Evelin act with my families she is very nice and friendly. Evelin is a good worker and at night i like the show cause they are good. Can't wait to go back to see everyone again. i will be going soon.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Evelyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgetown, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 March 2014

We were nervous about trying this hotel but the price was right and I knew that the sun would be hot so off we went. We were disappointed in a couple of things but overall we had a great time! The pool was clean, the beach beautiful and the staff....in true DR way, was wonderful.
The one complaint that I have is the lack of hot water in the room for showering. At best it was Luke warm...other than that it was great. We ate at the buffet breakfast lunch and dinner. We were not disappointed. Lots of choices and good. The dessert table was always full and those Dominicans sure do know how to make the sweets!
We did two excursions while we were there. We did the City Tour which was a great way to see the locals plus this included the cable car to the top of the mountain. Amazing view....well worth the crowded cable car! Our guide, Nelson, was out of this world. He was so friendly and took such good care of all of us. We have a 4 year old boy and he gave him such great attention that my son kept calling him "his buddy". We made sure we gave him a good tip...
We also travelled out to Paradise Island. This is worth doing.....sandbar in the middle of the ocean. Fresh fruit, drinks, snorkelling ....it was amazing.
We had a fabulous time and would go back tomorrow. One thing travellers should know is that 5 minutes around the corner from hotel is a mall. This resort is located in what seems to be a gated community so you are free to leave the resort and walk around. At the mall you will find restaurants, shops for gifts, hair/nail salons and a great structure for young kids to play on. There is also a booth over there that sells excursions. We found the price much better over there and this is where we booked our Paradise Island tour. We paid $55 per person and the little one was free!
Overall....it was a wonderful holiday. I would recommend it to anyone.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Robyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 March 2014

I was very nervous going to this resort because of all the horrible reviews on here. We went last week and so glad we did. The staff was wonderful they try so hard to do or get you anything you need, our room in building 14 was very nice yes we missed our towels but oh well, the entertainment was entertaining but they def tried. I loved the beach breakfast, the food was not as bad as people say we ate at all the restaurants and buffet. While there we did funny bikes, horse back riding, went to the top of the mountain, did the rum & cigar factory tours thank you to Brooklyn for setting it all up for us. I could go on and on but am very happy we didn't listen to all the negativity and would go again for sure.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JHHougasian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
119 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 March 2014

And we didn't pay much per person per night. We have stayed at other resorts in Playa Dorada and had much better experiences. We are very used to travel in the DR. So lets start: Our room was clean and check in was easy. ( we arrived at 1:00 pm from Cabrera and checked in early..also was a Tuesday check-in) From there we went to the beach and the beach bar. My daughter ordered a drink and the bartender stared at her for a good 60 seconds and then made a crude remark. Not a good start...All the bars run out of liquor at 4:00 pm until 6:00 pm. They will tell you that they are bringing from the stockroom. The lounge chairs at the beach are 1- Not enough for the quantity of guests and 2- in horrible shape ie: BROKEN.
FOOD: the buffet is the best. We ate at all three restaurants and with reservations the food ran out or was sub par.
Entertainment: they tried... they really tried.
Front desk: tried to change money several times and we were told to try the gift shop.

The majority of the staff were very pleasant and helpful... that is the Dominican way. Overall we were not expecting a 3 star resort and we were not disappointed.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank STGVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 March 2014

My family and I went on vacation the week of February 24, they have been to the resort before and knew what to expect. I didn't see any photos, or knew where I was going - therefore had no expectations. When we arrived, we were hoping to be get into the renovated rooms, and we ended up with an older one. It was clean, and our beds were made daily - which is all we needed. The variety of food made everyday interesting, and the servers and staff were super friendly!

Don't expect the best WiFi or internet service, it can be a bit slow, but with all the activities/excursions you can do in Puerto Plata - you don't need it. If you run out of bath towels, use your beach towel, and knowing basic Spanish is a plus if you have a lot of needs.

My sister and I will not forget the many Canadian & Dominican friends we made during our stay! The entertainment and the beautiful beach made up for the older rooms and lack of bath towels... ;) The dinner/beach party, and all-white party is something to look forward to if you love to dance all night!

We have so much love and thanks to our Celuisma family of talented staff and entertainers, you made our trip memorable and we will be back very soon. Shout out to Melvin, Franklin, Daniela, Mario (Chispa), Evelin, Agustin (Blue) Jancarlos, Tochi, Esmeralda, "Michael Jackson", Nicolas, and Randol. Your team is amazing, and we acknowledge all your efforts and hard work.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank alohajulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Puerto Plata hotels
0.4 mi away
Casa Colonial Beach & Spa
Casa Colonial Beach & Spa
#4 of 39 in Puerto Plata
532 reviews
0.3 mi away
Grand Paradise Playa Dorada
Grand Paradise Playa Dorada
#8 of 39 in Puerto Plata
3,215 reviews
0.3 mi away
Blue JackTar
Blue JackTar
#7 of 39 in Puerto Plata
223 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Puerto Plata Village Resort
Puerto Plata Village Resort
#35 of 39 in Puerto Plata
654 reviews
0.4 mi away
VH Gran Ventana Beach Resort
VH Gran Ventana Beach Resort
#5 of 39 in Puerto Plata
5,405 reviews
1.0 mi away
Be Live Collection Marien
Be Live Collection Marien
#9 of 39 in Puerto Plata
3,643 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Beach House Playa Dorada? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Beach House Playa Dorada

Property: Hotel Beach House Playa Dorada
Address: Playa Dorada, Puerto Plata 72000, Dominican Republic (Formerly Celuisma Tropical Playa Dorada)
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Puerto Plata
#23 Top resorts Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Beach House Playa Dorada 3*
Number of rooms: 411
Official Description (provided by the hotel):
WELCOME TO THE HOTEL BEACH HOUSE PLAYA DORADA BEACH HOUSE PLAYA DORADA The Hotel Beach House Playa Dorada guarantees you a unique beach holiday in one of the most complete and welcoming All Inclusive hotels in Puerto Playa, Dominican Republic. Specialized in weddings and events on the beach, this hotel is the perfect setting for some unforgettable holidays. Located in the amazing Playa Dorada, 5 km away from Puerto Plata, this hotel for weddings in the Dominican Republic offers endless customized services and state-of-the-art facilities for events: spa, swimming pools, nearby golf, water sports, parties, restaurants... Discover one of the liveliest hotels in Playa Dorada, Puerto Plata: book a hotel at the best price, only here, on the official website of the Hotel Beach House Playa Dorada. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Expedia, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., HRS, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Beach House Playa Dorada reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Tropical Playa Dorada
Celuisma Tropical Playa Dorada Resort
Hotel Beach House Playa Dorada Dominican Republic/Puerto Plata

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing