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“Low expectations is key”

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Hotel Beach House Playa Dorada
Ranked #34 of 41 Hotels in Puerto Plata
Montreal, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Low expectations is key”
Reviewed 5 July 2014

I decided to book my vacation at this resort even after reading the horrid reviews on here so I knew exactly what I was getting myself into. I made sure to go there with the lowest expectations and a "make the best out of it" mentality and that served me well throughout my entire trip.

I'll lay everything out for the sake of the review, just to help future travellers make their decision.

Overall;

-The food was absolutely fantastic!
-The service depended on who was working. Some were extremely sweet and friendly while others looked miserable and would entirely forget about us and/or what we asked for.
-The male staff.. Being 3 young women, we got a lot of...attention.. Most of them were funny about it so it wasn't bothersome but others were pretty inappropriate which was annoying but we noticed, when we went into the city, that literally all the men in Puerto Plata have an infatuation with women so we just brushed it off.
-The resort as a whole could use some renovations but the condition isn't terrible.
-Our room was very spacious. We got 2 double beds which were comfortable enough (despite mine being slightly broken).
-Beautiful beach.
-Hardly any entertainment at night but, if you're into the club scene, there's a night club nearby. The resort has its own club but it was completely empty the 2 nights we went.
-Location is great. Its about a 4 minute walk to Playa Dorada Plaza (which includes shops, a two storey mall, bars, a night club (mentioned above) called Club 46, and a bank) and about a 5-6 minute drive to Malecon.

So, could things have been better? Obviously. But honestly, the negatives really didn't affect my trip at all. I even forgot about these minor details till now.
At the end of the day, this can't be stressed enough, you get what you pay for. You want grand and luxurious? You won't get that here.

  • Stayed April 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Jessi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014 via mobile

Came to this hotel this past April for a 2 week stay, we were a group of 5 young families, with a total of 20 people and not one of us had a negative comment about this hotel, due to the fact that every employee was on point when it came to giving the best customer service possible, Guest services at the front desk was excellent, bar tenders, kitchen restaurant staff, the intertainment staff..

Our hotel rooms were always clean, we always had clean towels in the room which is a PLUS PLUS! It's not a huge or fancy hotel but I much prefer the smaller, cause the journey from one place to another is super quick, and not a 2 hour walk from my room to the beach and another 1 hour back to the pool ect ect .. Like other resorts.

BY THE WAY, THIS RESORT HAS THE CLEANEST BETH OF ALL THE OTHER HOTELS NEAR, THAT'S ALSO A PLUS!
My family and I will definitely return, to this hotel.

Reviews are always good, but we all have a different minds and think different, WHAT MIGHT BE BAD FOR OTHERS, MIGHT NOT BE BAD FOR YOU!

I recommend this hotel to anyone who is looking for peace and quiet, a very clean beach and hotel, great customer service and just a great destination for your next vacation.

Pamela L.

Stayed April 2014, travelled with family
Helpful?
4 Thank Dior L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2014

Boy oh boy. I book there for all inclusive.however, upon check in, I was informed that my booking was not for all inclusive. They wanted more money. The bathroom had a big dead roach. The little fridge in the room was emptied. I called 2 times and was promised a refill, which never took place. The cable TV was off upon arrival. The food was mostly lousy fast food. Drinks tasted like water. The bars are almost liquor empty, and customer service never brought in the iron that was promised on the telephone. Workers complaining that they haven't get a month pay.this is the worst resort in Puerto Plata that I have been. I visit resorts in Puerto Plata at least 2 times per year.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kamilo202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto Plata hotels

Exeter, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014

I came here with my friend over easter and was probably the WORST place I had been. We were two girls travelling and we not picky all we wanted was a clean place to stay with a nice beach! When we arrived someone was already at the front complaining and that should have been our first clue but instead we figured they were being picky.
Our room had no phone which was a safety concern, no AC, no COLD water, no fridge and the door didn't close all the way! we asked for someone to fix it and the man came 3 times, tinkered around said ti was fixed and it wasn't! we asked a million times to change rooms every day, the front desk gave us attitude or played dumb. the food wasn't great although the mexican restaurant was good.

Don't go here! trust the reviews and don't come even if its cheap!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LibbeyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 June 2014

to the person who complained about this..they DO have gorgeous units for SALE at only $69,000 for a 2 bedroom with amazing furniture, two huge TV's an amazing beachfront balcony
WITH a Jacuzzi!! Even the 1 bedrooms are WORTH EVERY penny!! AND you can use many other properties worldwide BUT they are NOT Timeshares!!..YOU OWN IT!..with NO annual maintainance fees!!..or taxes...IMPOSSIBLE to beat!! AND the staff are VERY NICE TOO!!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank exroyalmarine1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brantford, Canada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 June 2014

This trip was planned to celebrate our 35th anniversary and everything they promised me was a lie. The hotel was run down and needed refreshing. They only wanted to suck you into buying their "timeshares". They call it a vacation club, but a timeshare by any other name is still a timeshare. Celuisma I'd have to say no! The weekends were busy with locals, so lots of food and entertainment. After they left we had only one choice for restaurants per night,and it was just the regular blah food, just served a-la-carte! Would I go back? Not a chance!!!

Room Tip: Ask for a third floor room facing ocean.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 May 2014

My husband and I had a great time at this resort... I don't know what all the negative reviews are all about! I guess sometimes people are just never happy... Great place...great people...clean and beautiful surroundings and beach!!! The resort is nice. The staff is great. Carmen at the Front Desk ,She was great! If you are looking for non-stop entertainment, then this resort is for you. They really do a good job keeping everyone entertained...that is if you want to be non stop active. The beach is beautiful too. Lots of great entertainment and things to do. Beach is beautiful and everyone is very friendly and helpful! The shows are a lot of fun and the entertainers try to get everyone involved. Food is pretty good...many different restaurants and choices. We didn’t go during peak time so didn’t have to wait for any restaurants. Every day, at the pool, the staff had many activities, shows, and games. They try to get everyone involved. We loved it here and will be back!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Roman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Beach House Playa Dorada

Property: Hotel Beach House Playa Dorada
Address: Playa Dorada, Puerto Plata 72000, Dominican Republic (Formerly Celuisma Tropical Playa Dorada)
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Puerto Plata
#23 Top resorts Hotel in Puerto Plata
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Beach House Playa Dorada 3*
Number of rooms: 411
Official Description (provided by the hotel):
WELCOME TO THE HOTEL BEACH HOUSE PLAYA DORADA BEACH HOUSE PLAYA DORADA The Hotel Beach House Playa Dorada guarantees you a unique beach holiday in one of the most complete and welcoming All Inclusive hotels in Puerto Playa, Dominican Republic. Specialized in weddings and events on the beach, this hotel is the perfect setting for some unforgettable holidays. Located in the amazing Playa Dorada, 5 km away from Puerto Plata, this hotel for weddings in the Dominican Republic offers endless customized services and state-of-the-art facilities for events: spa, swimming pools, nearby golf, water sports, parties, restaurants... Discover one of the liveliest hotels in Playa Dorada, Puerto Plata: book a hotel at the best price, only here, on the official website of the Hotel Beach House Playa Dorada. ... more   less 
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Also Known As:
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Tropical Playa Dorada
Celuisma Tropical Playa Dorada Resort
Hotel Beach House Playa Dorada Dominican Republic/Puerto Plata

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