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“Greatly Improved hotel!!!!!”

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Hotel Beach House Playa Dorada
Ranked #34 of 41 Hotels in Puerto Plata
Toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Greatly Improved hotel!!!!!”
Reviewed 28 January 2010

I have visited this hotel many times before when it was Playa Naco and when they renamed it Celuisma Playa Dorada. I was impressed with the changes.

Rooms- I was in Building 11 ( room 1128) This was there newly renovated deluxe rooms. Great location as it was close to main building, pool and restaurant. Rooms very very large, and very clean.

Food- Food was great they always had good variety of foods and something for everyone!!!
No complaints on the food.

Service- outstanding. Everyone spoke english. Things were always fixed. The Nite manager Ferreira is great. He right away gave me a Jr. suite in the newly renovated builiding.

Be sure to ask for a room in the newly renovated buildings.

Great hotel, great location and most importantly great service.

  • Stayed January 2010, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Timezone2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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  • French first
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English first
ontario
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 January 2010

We stayed at the Celuisma for a week with 14 friends and had a wonderful time. The hotel staff was excellent especially Jhoenny the manager who was so accomadating. The beach is fantastic, we love Victoriano at the bar and the restaurants were all wonderful. Great food, great hotel, great people. We will keep coming back. We have already planned our 5th trip to this hotel in March. Definately recommended!

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank partypeopleOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 January 2010

This place far exceeded my expectations. The manager, Ramon, who welcomed us personally was often walking around talking to guests asking how their stay was and that really impressed me. This care didn't stop with him but started at checkin with Orlando 2 right through to the servers, animation (Scoobie Do), grounds keepers to maids.

We had a suite (1822) with the balcony overlooking the beach which was huge with space in the bedroom for them to set up a complimentary single bed since there were 3 of us and only the king size bed and pull out couch. The living/dining area was also large and fully renovated with lovely tile, new curtains and a comfortable couch and chairs. The bathroom did not have a tub but the water was always hot and if there were any problems the maids were very helpful in fixing it. There was a little fridge in the kitchen area with a water container to get purified water from the cooler on the first floor.

The food was good with variety and my favorites were the fruit smoothies in the morning, the guacamole and salsa which I would love the recipe for, and the turkey which was better than any I've ever made. The desserts are typical of the island with lots of cakes which I am not fond of - it would be nice if they had some ice cream as an option.

The Playa Dorada beach is wonderful with miles of safe walking and swimming. My one complaint is that with all of the storms when we were there that the seaweed and garbage that washed ashore was not cleaned up very quickly in several areas along the shore. There is the orange market only a short walk away where you can find all sorts of fun things to buy or you can buy from the guys that sell directly on the beach. They are not pushy but offer you their necklaces, t-shirts, carvings etc and if you are not interested they move on to the next person.

The resort is very close to the mall in the complex of hotels and offers many stores, a few coffee shops, a pizza place, bank and ATM's which give you Dominican pesos. I am not a huge shopper but one of my favorite shops is on the second floor and is called The Grand Factory where Alfredo will show you some lovely jewelry and stones which he will use to make you a custom piece for a very good price.

We went to Puerto Plata by taxi for only $35 round trip for 2-3 hours and split the cost between 5 of us which made it very affordable. This is safe way to see the sights as the drivers are selected and only some are permitted to be in the complex.

That's it and I hope you will enjoy the Celuisma as much as we did.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sam09876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordan Station, Ontario
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2010

This truly was a vacation. Good friends, food, service & atmosphere. The resort was clean, beach beautiful and staff amazing. It was really all one would want for vacation. All staff have a good grasp of English and most can speak French as well. Annimation staff are lively and fun to interact with. All staff are gracious and polite.

Will definitely return!

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Biskit07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 10 January 2010

Booked a quick sell-off for one week in Puerto Plata. $650/p/person/all in.
Had not been to D.R. for many years - it was like coming home...Only with vast improvements! We had been there in 99 (Playa Naco) - this was really improved!

Arrival and check in - quick and efficient. When we mentioned we were celebrating our wedding anniversary, we were quicly upgraded to a beach front bungalow (bldg 14) which featured large bedroom, two room bath, mini kitch with breakfast bar, dining, living (with hide a bed) and balcony. Safe needed new batteries, they quickly addressed this and off we went to dinner! Phone service was iffy - but who goes on vacation to make calls?

ATTITUDE AT THIS HOTEL IS "CAN DO" - if they can help, they will! Service is number one!
Every single person we dealt with was positive, friendly, easy to deal with, and service oriented. Their stated goal: "make sure you enjoy your holiday".

We were not in one of the new rooms, but it was quite nice and very clean. We had lots of towels, hot water, great space and great view. Everything is easy to find and resort is not overwhelming.

Internet works and is readily available, so are deck chairs, bar chairs, reservations at restaurant, access to little shops, photo service on site at a reasonable price (5.00), and information is easy to get.

You are a couple of blocks from plaza, casino, golf, and right on a nice beach.

We had only one problem: rain - not something that could be solved by any staff member!

Food: typical buffet - theme nights: lobster, oysters on half shell, paella, t-bones on grill (thin but nice) oriental (chicken satay), no lack of choice here. A la carte - only went to one: Caribbean Grill - good chicken breast, conch appetizer was rubber...to me, half the battle here is not having to shop and cook - so I'm easily satisfied....

This hotel is good value and makes you feel at home.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lyse F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2010

We stayed at Celuisma Tropical Playa Dorada Dec. 1-15 and had an amazing time. This was our 3rd time there and each time we bring more.
The hotel is really trying to clean up the rooms with newly renovated rooms that have beautifully tiled showers, fresh paint inside and outside, newly tiled floors and new furniture and window dressings. Everything has a crisp and clean feel about it. Not to mention, lots of HOT water. Hot water has been an issue in the past and they seem to have fixed the problem.
The staff, be it entertainment, cleaning, bartenders or front desk were amazing. They were there for whatever you needed or for whatever concern you had. The check-in was great. Orlando, Ramon, Jhoenny, all you can get help from at the front desk. One in our party had a fall and had to be taken to the hospital. The staff was with them every step of the way, support, filling out forms, running for what was needed. Julio from Guest Services couldn't do enough for us. He made sure our friend got what he needed while at the hospital and back at the resort. He is also the go-to person if you need something special for a special occasion. We had 2 and both were successful.
We also had an incident with a vendor on the beach. Some of them just won't take NO for an answer, but most are pretty good. Omar, the head of the resort security, was very helpful. Another person to see if there is an issue.
This year there were more security guards around the grounds and beach, day in and out. It was nice to see, giving you a feeling of security.
The animacion staff are great. They keep you busy and laughing. They really work hard.
The food was great. No one had an issue with finding something to eat and there was always lots of food to choose from and it was always hot. The buffet had a different dinner theme each night and there are a couple of nights that dinner is pool-side or on the beach.
The cleaning staff kept the rooms and public areas neat and clean, the grounds staff kept the grounds trimmed and are very lush. The staff is always making sure that everything is spotless. The pool was always spotless and had plenty of chairs around it, as well as plenty of chairs at the beach.
Take the time to go on some excursions. We have done the dunebuggies, horseback riding, Outback Safari and Monster Trucks and have had an excellent time. It is a great way to see outside the resort and learn a bit about the country and its people. Julio on the beach is the man to see to sell you excursions.
I really recommend this resort as a place to go and have fun, relax or go out and about.

  • Stayed December 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2010

this is the worst hotel i've ever been to , the buffet food is the worst.
they will allow you to make a late check out ( like 10 PM) in condition to give a good review on this website.... so do not believe any of these review here.
the only good thing about this hotel is for pple wth limited budget and for families ... not for young prof !!! the other good thing is the location: not far from playa dorada plaza where is a disco you can go to ( none in the hotel)

Stayed December 2009, travelled with friends
Helpful?
1 Thank ziii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Beach House Playa Dorada

Property: Hotel Beach House Playa Dorada
Address: Playa Dorada, Puerto Plata 72000, Dominican Republic (Formerly Celuisma Tropical Playa Dorada)
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Puerto Plata
#23 Top resorts Hotel in Puerto Plata
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Beach House Playa Dorada 3*
Number of rooms: 411
Official Description (provided by the hotel):
WELCOME TO THE HOTEL BEACH HOUSE PLAYA DORADA BEACH HOUSE PLAYA DORADA The Hotel Beach House Playa Dorada guarantees you a unique beach holiday in one of the most complete and welcoming All Inclusive hotels in Puerto Playa, Dominican Republic. Specialized in weddings and events on the beach, this hotel is the perfect setting for some unforgettable holidays. Located in the amazing Playa Dorada, 5 km away from Puerto Plata, this hotel for weddings in the Dominican Republic offers endless customized services and state-of-the-art facilities for events: spa, swimming pools, nearby golf, water sports, parties, restaurants... Discover one of the liveliest hotels in Playa Dorada, Puerto Plata: book a hotel at the best price, only here, on the official website of the Hotel Beach House Playa Dorada. ... more   less 
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Also Known As:
Celuisma Tropical Playa Dorada Hotel Puerto Plata
Tropical Playa Dorada
Celuisma Tropical Playa Dorada Resort
Hotel Beach House Playa Dorada Dominican Republic/Puerto Plata

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