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“Paradise more like hell !”

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Grand Paradise Playa Dorada
Ranked #8 of 41 Hotels in Puerto Plata
Berkshire, New York
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Paradise more like hell !”
1 of 5 bubbles Reviewed 4 September 2012

Maid helped herself to my cash which was left in my suitcase, stupidly i left it unlocked whilst going for breakfast, hotel manager, very rude and un accomadating, casino was a complete rip off and would rather cut of my own leg than go back there, this holiday has put me off the Dominican republic completely and will never visit the island again, once was enough!!

Room Tip: Go top a different hotel !!
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank yvonne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,174 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (520)
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English first
Toronto, Ontario, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 September 2012

We stayed at Grand Paradise when we went to Playa Dorada this summer.

Overall it wasn't a bad experience, but I would not classify the resort as a 4 star.
Rooms were average, I'd equate them to a motel anywhere in the US or Canada. Basic Bed, LCD TV but poor tv reception. We had higher expectations given its a 4 star resort.

Food was bland at the buffet - If you are going, take your own spices and ask the grill to mix them in to your specification for breakfast/lunch/dinner.

There were 2 a la carte restaurants - one was a 'steak house'. The food here was okay. For lunch you could go in and get pizza, chicken or burgers. THey were average, but better than the buffet. For dinner I'd recommend going here frequently.

There was also an Italian restaurant, the food was okay - better than buffet, but equivalent of Italian food from your grocers freezer aisle. I ended up with food poisoning and spent a day in the room after eating at the Italian restuarant, and discovered that during that week everyone who went ended up with food poisoning of some sort.

Hot Tub/Jacuzzi was just a Jacuzzi and not Hot. Pool was okay, kiddie pool was okay - its a pool, its cleaned every morning - so they met basic requirements. Beach was nice and long, spend a lot of your time here. However, be ready for rough waters as it sits on the Atlantic, not Caribbean.

Cleaning staff was great, some of the restaurant staff were good, lots of 'time share' types around this venue, so be ready to get trapped. The beaches are public property, so you will be met with a lot of local vendors and excursion staff. If you plan on doing excursions, buy from the staff on the beach, you'll pay 1/3 of the regular price for the same excursion. The rest of the staff left us with a 'we're better than you' attitude. We have similar skin tone to the locals, and they were generally upset that we didn't speak spanish, despite us being Canadians with no Spanish experience.

Make sure to go into the city - you can pay $60 for a cabbie/tour guide for the day and see the actual city and experience it. They'll show you all the sites and show you how the locals live. And - $60 is the sticker price, they can be talked down to $20-30.

If you're going with friends, or as a couple (unmarried) looking for fun - its not a bad resort at all and worth visiting. As a young couple, or as a family - I don't recommend it. I won't be returning to this resort.

Room Tip: Our room was "garden view" but was actually pool side. Every night there is something goi...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

This was the best holiday I've ever had.. Just to start off with..

Holiday break down:

1. Rooms and cleanliness= very good maids come everyday.

2. Beach and views= amazing, we had a pool view and could also see beach.

3. Staff and entertainment= hard working and always polite.. If you get to know the entertainment team they are fantastic and so funny!

4. Food= very nice 2 Resturants and a main buffet. Large variety and they have different country themed nights.
Remember if you do get ill your on holiday not in England!

5. Locals and beach sellers= locals are a bit annoying trying to steal the lime light however they are friendly and it is their country too. Beach sellers are trying to make a living as they are not rich.. Don't be rude because there not rude to you.

6. Music= yes music can be quite loud however music is stopped at 11pm also the entertainment is very good always something going on.

7. Kids= one little pool for kids, Jaccuzi, and the big pool has a shallow end. Kids club is very good, the ladies go out of there way to be friendly and helpfull. My nephew loved the kids club and everybody loved him.

8. Day trips= Do not book with Thomas cook they are double priced! Go to Sandra on the beach she will give you a good price and you are guranteed to have a good day out.

9. Shopping= take a 2 min walk down to the plaza they have a good variety of shops (considering as its a small town) shop in the hotel is ok aswel.

10. Have an amazing holiday if you have booked here, remember the names pepe, chikky and big joe! They made my holiday so much fun.

  • Stayed August 2012
    • Value
    • Location
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    • Service
Helpful?
7 Thank Bluestar12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 28 August 2012

it's a terrible place, bad food, no respect from staff to tourists, bad service, staff don't speak English, not a safe place at all, our friends had criminal situation in downtown. On weekends local people come to hotel and it becomes a disaster on the beach and in pool. Huge lines up in canteen. Emergency service $100 for 7 minute consultation. This hotel is for locals mostly, 90% of local residents. People complain and leave disappointed. It will be waste of your time and money. Gym has equipment from back 70-80s, no fan there, small room only. There is something more we noticed. The sea bites! We had huge red spots on bodies after the bites. Emergency service that charged $100 don't know what it was.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank alexfakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto Plata hotels

Wallaceburg, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 August 2012

So me and my husband took a honeymoon here we also braught his mother and her friend ( they stayed in a different room and did there own thing) on Nov 6th 2011 it was an amazing beutiful resort.

rooms : 5* foraure and also we got an ocean view room which honestly didn't have much of a view but I'm not a complainer... The room was always clean and very likable . very very modern


The food: honestly I loved it but my husband and others complained a lot about it being bland and repentitive but I thought there was lots of veriety and different tastes. There was only one buffet and only 2. A la cartes so it was very hard to get in to the a la cartes even tho we went low season .

The beach: the beach was deffanitly not what I expected , they were filled with locals pushing stuff on u and sometimes made u feel scared . Also the sand was dark brown and muddy so was the water u couldent see through it at all not even an inch. There were huge waves so u couldent go out far at all.

So overall I give it a 4* if the beach was nicer I would give it more than a 5* if possible lol

  • Stayed November 2011
    • Value
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Helpful?
6 Thank christinavandevelde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york city
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 13 August 2012

The rooms were beautiful clean and maid services was excellent. The food was just ok, the kids club was ok. Beaches in the caribbean are always good, this was not extraordinary however. The pool was ok-a swim up bar i didn't even bother with because the alcohol was of poor quality. There was one jacuzzi and one kids shallow pool. we were given 4 cards for beach towels, I used two cards to obtain towels put them on the lounge chairs while
I went for a swim, when i came back they were gone. I reported this to the towel service people they asked me to report it to guest services when I tried this was closed upon check out I explained what happened and they charged me $15. I was not a happy camper this was just the icing on the cake because the whole time I felt the service was not as good as what one expects from all inclusive resorts. There was no fitness center. The assistant manager was a rude woman and so were the front desk workers. We went on a day trip to the teleferico and botanical gardens. This was lovely the tour guides and locals were awesome. I would never go back t puerto plata again nor recommend this resort to anyone no matter how inexpensive it is.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank travel1nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

Best holiday ive ever had. Staff are friendly and will go out of there way for you and dont always expect tips. Entertainment staff are great also. Chiki is a little legend
Rooms very nice. Fridge is whats needed
Beach. Beautiful
Pools. Nice.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pio5ukuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Paradise Playa Dorada

Property: Grand Paradise Playa Dorada
Address: Complejo Playa Dorada, Puerto Plata 332, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Puerto Plata
#7 Family Hotel in Puerto Plata
#7 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Paradise Playa Dorada 3.5*
Number of rooms: 425
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Also Known As:
Grand Paradise Playa Dorada Hotel Puerto Plata
Paradise Beach Club Puerto Plata
Paradise Beach Resort Casino
Paradise Beach Puerto Plata
Paradise Beach Club Casino
Grand Paradise Playa Dorada Dominican Republic/Puerto Plata

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