We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
BlueBay Villas Doradas Adults Only(Puerto Plata)(Great Value!)
Free cancellation until 27/07
Book now, pay at stay
US$176
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
Sunscape Puerto Plata Dominican Republic(Puerto Plata)(Great Value!)
US$340
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$146
Priceline
View Deal
  • Free Parking
  • Breakfast included
Blue JackTar(Puerto Plata)(Great Value!)
Free cancellation until 27/07
Book now, pay at stay
US$166
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Be Live Collection Marien(Puerto Plata)(Great Value!)
US$201
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$146
Priceline
View Deal
  • Free Parking
  • Breakfast included
Cofresi Palm Beach & Spa Resort(Puerto Plata)(Great Value!)
US$208
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$168
Priceline
View Deal
  • Free Parking
  • Pool
Grand Paradise Playa Dorada(Puerto Plata)(Great Value!)
US$174
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$150
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$195
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$139
Cancelon
View Deal
  • Free Wifi
  • Free Parking
Playabachata Resort(Puerto Plata)
Free cancellation until 28/07
US$101
TripAdvisor
View Deal
  • Free Parking
  • Breakfast included
Free cancellation until 28/07
US$319
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$310
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (5,955)
Filter reviews
5,955 results
Traveller rating
2,670
2,071
788
266
160
Traveller type
Time of year
LanguageAll languages
More languages
2,670
2,071
788
266
160
Show reviews that mention
All reviewsocean grilloctopusquiet poolcatalina buildingvintage clubbeata buildinga la carte restaurantsroyal packagecarlos santanamain poolentertainment teamswim up barocean worlddominican republicitalian restaurantparadise islandcable car
Filter
Updating list...
2,354 - 2,359 of 5,955 reviews
Reviewed 26 March 2014

The bad impression started when we arrived at the hotel and we asked for a safe which should cost 18CAD but it actually cost as 19 CAD because the guy didn't have change.
Next day we went to the beach and the big surprise was that there were not chairs for us and no umbrellas we understood that we have to wake up at 6 o'clock and go to the beach to leave something on the chairs if we want to have one. There was a battle for the chairs and a good business for the staff working on the beach. There were no activities like volleyball, yoga or aqua gym even if they were included in the gym. No towels in the bathroom and amateurs shows in the night. Only the beach and the food ware ok but nothing special. I will never go back. They do business with the beach towels and the bath towels if you want to change them before 3 o'clock you have to give a tip....
I will never go back to this hotel.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank hris23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 28 March 2014

We are so sorry to hear that you did not enjoy your visit to Gran Ventana. We very surprised to hear that you had bad experiences with the staff. As you can tell from the majority of the other reviews, the staff are the stars of our resort. We also have scheduled activities every day of the week, sorry you missed them. Please also know that our staff do their best to provide excellent service to all guests, regardless of tips. We do appreciate your comments and the information you have provided will have an impact maintaining the level of quality that is well known at VH Hotels & Resorts.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

Just came back after spending one week at Vh Gran Ventana Resort. It was our 3rd trip to DR, second to the Puerto Plata area. This resort is extremely clean, rooms didn't have that musky/damp smell as we've encountered previously when staying at the Caribbean resorts. We had a king size bed room in Catalina building 2nd floor facing the beach bar area. It was very quiet and as I mentioned very clean.
Beach is the best part of the resort! Just fantastic! Great snorkeling just steps into the water (bring bread from the buffet). We walked quite far in every direction of the beach, and we noticed that Gran Ventana strip was the cleanest and had the newest (at least the best looking) beach chairs.
Food - no complaints there. We've had better and we've had worse at the all inclusive. We always seamed to enjoy meats from the grill station.
Special shout out to the evening bartender Luis at the pool bar, always smiling and ready to refill! He always had the best Mamajuana !!!
Special Thanks to assistant manager Marisol Guzman who upon arrival made us a reservation at one if the restaurants and made sure we got a King size bed room.
Can't wait to go back to VH Gran Ventana and bring friends with me!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Gabbynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

Went for Spring Break last week - the hotel itself is beautiful! We had a few issues checking in at first, but upgraded to a Jr. Suite and we were fine. The only suggestion I have is about the food - make sure you book a reservation as soon as you check in, because it was difficult to reserve tables for the restaurants (they book fast). However, the buffet food wasn't bad - we ate there most of the time.

My personal favorite part of this resort is the Entertainment staff! The boys were awesome - especially Carlos Santana. He made my friend and I feel so welcome like we were home. All of the Entertainment staff kept us dancing each night, with different shows and events that kept us having fun and smiling. Between the dance shows, game shows, bingo night, live band and more, we were entertained each night we were there. They definitely made our trip the best it could be. Thank you Carlos!

Although I went for Spring Break, there were people of all ages around the Resort. I'd definitely stay here again. I miss the weather and the entertainment staff the most. We had a great time!

Room Tip: The Jr. Suite was very nice!
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Virginia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

Just returned from this resort. First time at an all inclusive. Small property. Has potential. Needs TLC. Check in was nice. Served a drink while we waited. Lobby pretty. First room we got, not ok. It was in the quiet section. Needed updating!. Two double beds. When you sat on the toilet you sat right underneath the toilet paper holder. Very hard to maneuver. First floor, view was a parking lot. Next room was in the area next to the beach. 2nd floor. King size bed. Somewhat updated. Bed was comfortable. Mold in bathroom and holes in shower ceiling. But otherwise clean. No wifi in any rooms. Rooms can get very noisy. Check you room before committing to it. No lock on lock box in room. Must pay for it. Everything is tiled. Very sketchy free wifi in lobby and a few other places. You got somewhat better wifi if you bought a pkg. no elevators. Make dinner reservations early in the week. We could not get into any of the restaurants that needed a reservation even when they had open tables. Food in buffet was good and bad. Service to get beverages at the buffet was a mixed bag. Bars were busy. Drinks good and bad. Jackie makes a mean Jackie's special at the quiet bar. Weather was warm and humid. Lovely beach. Not good for shelling. Vendors on beach can be a pain but are friendly. Definitely bargain. Be careful buying silver and amber from the beach vendors. Not many side trips worth doing. Do not lose your beach towel cards. $20 fee per card lost. Security will remove your stuff from lounges at the beach if you reserved them by placing your stuff there. Many of the pool lounges were reserved right away in the am. Some people reserved both beach and pool and rarely showed up to either so that is why your things would be removed. Beach vendors work the beach everyday and know the guards and know the tourists buying by name. If they know you they will help to get you a area with lounges at the beach. Joe is a good beach vendor. Speaks English well. Sells jewelry.

Room Tip: Check it out before committing. No elevators, noisy. No wifi in rooms. Rooms facing the ocean have less noise from the pool area. No lock on lock box in room. Must pay for a lock box.
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Lizbeth123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Team, Manager at VH Gran Ventana Beach Resort, responded to this reviewResponded 28 March 2014

Thank you for your recent visit to Gran Ventana. Thank you also for posting your comments and feedback – these are very useful for us and for future guests. We would like you to know that we are about to launch a “Premium Package” for those travelers who do not want to pay extra for top shelf and other amenities. We hope you will look into this for your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

I want to thank Vilma C. Beard the Guest Service Manager/Wedding Coordinator for arranging a special surprise of petals and an amazing towel display for my girlfriend. It's little surprises like these that are priceless! Thank you so much!!!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank PeterC1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews