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“Great holiday” 5 of 5 bubbles
Review of VH Gran Ventana Beach Resort

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VH Gran Ventana Beach Resort
Ranked #4 of 41 Hotels in Puerto Plata
Certificate of Excellence
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great holiday”
5 of 5 bubbles Reviewed 1 July 2014

I went to Puerto Plata with my elderly grandma and we both loved it. She actually goes exclusively to this resort 3-4 times a year. The service is great and the staff is very friendly. They took care of her and gave us both great service. The food was okay, a little on the salty side for my taste, but the wait staff is fantastic. My favorite part was the entertainment at night - it was a great way to enjoy the warm evenings and meet the other guests. The entertainment team is great, sometimes a little too much during the day, when most people just want to lay out in the sun and relax, but I understand that it's their job to get people up and moving. Carlos and Barbie were excellent entertainers and both great dance instructors. I just wish there were more nights with the live band and dancing!!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cocobala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Andover, NJ
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

My husband and I booked our trip to Gran Ventana, from Sunday, June 22nd to Thursday, June 26th, for our 10th anniversary. Having two little girls under the age of 6, I was a nervous wreck about what we were going to find in our first all inclusive so far away from home. From the moment we entered the lobby, we were greeted by so many friendly, welcoming and helpful faces. We were taken to our room and, there on the door, was a "Happy Anniversary" sign and once in our room, a towel decoration in the shape of a heart with some of the beautiful local flowers all around it. What a way to begin and our trip just got better and more relaxing from there! We ate at the buffet every morning for breakfast (the smoothies are a MUST), enjoyed a beach side lunch at the Ocean Grill everydayb(the fish of the day with a little bit of the kale, carrot and cabbage salad was delicious) and we ate at all but one of the specialty restaurants (The Ocean Grill's quesadilla app and both the grouper and surf n turf entrees were excellent). The food was great and the resort did not shy away from offering so many different choices to make even the pickiest of eaters happy. The drinks for us were just enough...from the Presidente to the red wine to the Banana Mamba, Luis at the pool bar took care of us all afternoon and night! We truly enjoyed the various entertainment they had and the entertainment staff and the "shows" can be compared to those we've seen on cruises. One of our biggest highlights was getting our 10th anniversary pictures taken by the Foto Memories photographer, Iris. Her work is BEAUTIFUL and she captured us, in the Dominican Republic, free of worries and filled with nothing but happiness, perfectly. Her work is worth a heck of a lot more than what she charges and I will forever think of her and her infectious laugh and genuine smile when I look at our pictures. From the staff to the cleanliness of the resort to the beautiful, natural beach umbrellas and lounge chairs to the "right in your backyard" snorkeling off the shore, my husband and I could not have asked for a better place to relax, unwind, reconnect and just enjoy. This is such a little gem filled with so much Dominican character and charm. THANK YOU Gran Ventana! We are looking forward to coming back to celebrate our 15th with you and next time we are bringing our girls!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank daisygirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

Stayed here for 2 weeks in June! Most amazing time!

Greeted upon arrival with a lush drink and was taken to our room by a bell boy!

The hotel was fab, and very clean!! The staff were great, very polite and helpful! If there were any issues they would sort it ASAP! I needed more hangers for the wardrobe and they sorted it within minutes!! The rooms were cleaned daily and very clean! The maids were brilliant and if you ever needed anymore towels or anything at all they would sort this straight away for you!

Food was great and the a la cartes were delicious! I would recommend you go to these!

The location was brilliant!! Right on the beach, and not far from excursions! I went to ocean world and swam with dolphins..
Would 100% recommend this!!

There is also a disco about a 5 minute walk if that from the hotel.. So if you're young and fancy a few drinks and a dance this is great to visit!

The Entertainment was brilliant, always so much fun and the entertainment team always tried there hardest and got everyone up to participant and dance! The entertainment was different each night which was good and which meant it didn't get boring!

Carlos, barbie, Blondie, tino and victor.. Some of the entertainers! Absolutely brilliant.. Made our holiday even better! Friendly, kind and would always encourage you to take part in activities which were always a laugh!

Me and my friend are returning this year and we can't wait!

Ignore the bad reviews .. People are clearly too snobby! It was a brilliant hotel, brilliant food, brilliant staff, brilliant entertainment, perfect location and the atmosphere was superb!! Everyone is so friendly!

Can't wait to return!!


  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ktxp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level Contributor
227 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

I honestly do not know how this hotel earned a #4 rating. Everything was okay, but nothing spectacular.

I read somewhere that upon check in we would be given a cold cloth and a welcome drink, but that didn't happen. We upgraded to a junior suite and were disappointed. All this gets you is an extra table and a couple of chairs. Don't waste your money. Also, the room was falling apart. The outlet cover in the bathroom was cracked and the towel rack was barely hanging in the wall. Additionally, the shower sucked! The bed was extremely hard, too. The "stocked" minibar only included two beers, one Pepsi, one 7-up, and a jug of water. Nothing else. If you want a safe, you have to pay extra for the lock. The wireless internet was also spotty. We tried to pay for the "better" service but were told there was no guarantee it would work in our room, so we skipped it. Although I expected more, I did not let any of these items ruin my vacation. We did not spend much time at the resort because we went on excursions everyday.

As for the restaurants, we did not have any problems booking the specialty restaurants. However, their food was not gourmet. It was average, just like the buffets. The buffets got old really quick. It was the same food everyday. We did like the egg station in the morning, though. Also, unlike other all inclusives, there is a period of time when no food is available. This was a drag because we'd get back from an excursion and there would be nothing available to eat.

The entertainment also seemed to be lacking. We never watched a whole show.

We couldn't figure out why the beach was always empty. However, after visiting it once, yes, we only went once in seven days, we saw why. The vendors were relentless. We'd just finish telling one vendor that we weren't interested only to have another, and another, and another bother us.

Like others have said, the locals were awful on the weekend. What was a peaceful resort turns into total chaos. The pools are over run and the buffets are packed with rude and disrespectful people.

The best part of this resort is the staff. We interacted with several staff members on a daily basis. They were all very friendly and helpful.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank SwissMountainDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

I really enjoyed my stay here. It was my first time in the Dominican and I will definitely come back. The staff were amazing, courteous and very willing to help. The entertainment guys were amazing funny, welcoming, especially Delfy!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank aliciacamielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 June 2014 via mobile

I returned from the gran ventana beach resort only three days ago following what was a fantastic holiday. I believe this hotel has what is needed for people of all ages to have a fantastic time.
Firstly the weather was amazing, we spent the majority of our time at the pool which is extremely clean and relaxing and perfect temperature. The beach which is a short distance from the pool is beautiful lots of available Loungers no matter what time you went.
We ate in all alacarte restaurants and the food was fantastic my advice would be treat yourself to lobster if your a seafood person, you won't regret it! The buffet was good plenty to choose from and different selections every night.
The entertainment was excellent, the staff work so hard to ensure everyone is happy and smiling whilst on holiday and all have immense energy. Must say thank you to delfy, sweetie and blondie who all do an amazing job. My personal favourite is a Wednesday night when the general manger holds a cocktail party outside with a bravissimo show and live band and introduces all staff to you including all the managers this is a great night but to be honest no matter what night we had a great time. There is a club a short walk away which is great if your not quite ready for bed and fancy a dance the music is mixed and the drinks are cheap enough- always felt safe when leaving the resort.
All staff from reception, bar to maids are very friendly and approachable and will clearly do all they can to ensure you have a fantastic time. Thank you to Antonio the Thompson rep who gave is all advice needed when arranging outings from the resort and will go far far out of his way to help.

All in all this is a fantastic resort, with fantastic staff and a great atmosphere and I can't wait to go back... Which will definitely be before this year is out couldn't wait any longer. Thanks so much to all you lovely people out there.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Haylz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

My mother and I arrived via private shuttle and was greeted by friendly staff. We were given wet wash clothes and passion fruit drinks to refresh ourselves. We were invited to open bar and festivities until our room was prepared. The food was excellently prepared with many varieties of dishes from around the world. Our rooms were upgraded to pool side view. We could see all of activities and live bands from our room. We were really amazed by the magic show. Blonde, the entertainment staff member, has been such an amazing help in making sure that we are treated with care and feel at home. We recommnend this resort 100% to all families, couples, and girlfriends \ guyfriends that want to get away.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LEO C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VH Gran Ventana Beach Resort

Property: VH Gran Ventana Beach Resort
Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
#4 Luxury Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic
VH Gran Ventana Beach Resort Dominican Republic/Puerto Plata

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