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“nightmare”

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VH Gran Ventana Beach Resort
Ranked #4 of 41 Hotels in Puerto Plata
Certificate of Excellence
new york
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“nightmare”
1 of 5 bubbles Reviewed 21 April 2009

change 3 rooms to finally get one with air conditioner and minibar working
beach -- mostly corals in water with few spots to swim...horrible
food -- worst food ever tasted...you can not feed people with that crap
Please do not go -- no matter how cheap your deal is...

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank magomaev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Newfoundland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 April 2009

Once again we have returned from Puerto Plata after a great vacation. We have been to D.R 5 times and I have to say this was the best hotel. The food was amazing, the best we've seen so far.
The rooms are simple and very clean. The check - in and check - out was speedy, and the reception people were friendly and helpful.
This resort is very compact and easily acessible. We stayed in the Beata building away from the main area, it was awesome, considering we had our 4 month old daugher with us. Our 7 year old son loved the pool and spent most of his time there.
The Playa Dorada shopping mall is a stones throw away. The gates at the Gran Ventana are highly secured, no worries about outsiders coming into the hotel, unlike other properties in the complex.
The only suggestion I would have are serve yourself soda fountains in the main buffet, it makes life so much easier, but nevertheless the service is wonderful. This is the only hotel we have been to that we said we would return in a heartbeat. We hope to go back again in 2010.
This hotel is more for families and couples. If your planning on a party harty week, dont go here, you will be disappointed.
Again I have to commend the Gran Ventana on the food.......I honestly miss it, but I'm not impressed with the 10lbs I gained....lol.
Wonderful resort, you cant go wrong.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carribean-fever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 21 April 2009

This was my very first all inclusive vacation, so i didn't know what to expect but had a great time!!

Service - The workers here work extremely hard to satisfy their guests. Always very helpful and very fast.

Rooms - Very basic but clean. You have everything you need. Maids did a fabulous job. Sometimes they ran out of towels, but the maids would come back as soon as there were fresh clean towels. They appreciate gifts and will stock your fridge up with as much beer and drinks as it can hold. The only thing i have to complain about is the showers! No pressure what so ever, and you have to keep moving the shower top around to get the water to come out better. At least the water was HOT! If not, it would have been horrible.

Beach/Pool - Loved the pool very clean and the bartender at the swim up bar was awesome! Very generous with the amount of alcohol. The quiet pool was very quiet but didn't use it. The beach is beautiful, however there is a lot of reefs, and the water is quite shallow. When the tide is low you can walk out on to it. Not really that great for swimming, but great for a little snorkelling. We saw some cool fish. What we did was, walked about 10 minutes to the left where some of the other resorts were where the beach was beautiful!!!!!! The were no reefs and it was great for swimming!! the waves were so much fun!!!! The beach vendors were kind of annoying, but a no thanks usually did the trick.

Food - The buffet was pretty good. Although by the end of the week I got a little sick of the food. Doesn't change too much from day to day. A la cartes - We ate at the italian and the octopus twice. (our oceanview reservation on the last night got canceled due to a wedding and they were very accommodating and booked us another dinner at the octopus). The Italian was pretty good, but nothing to write home about. The Octopus was AMAZING!!!! The meat was so moist the appetizers were amazing! the fresh bread!! Everything about it was amazing!! Probably the best Salmon I have ever had!!

Entertainment - The entertainment is not very professional, but I have to say these performers put 100% effort into everything they do. They were quite hilarious too!!! The performers also did activities during the day and ran the water aerobics. They work so hard and some of them you saw every day! I wonder how often they get a day off?!

Day trips - We didn't end up doing any of the trips just because it was extremely expensive and our trip was a pretty last minute decision, and didn't have much money to spend as we are full time students. Talking to a fellow traveler who did the outback safari said it was an amazing experience. We walked around Playa Dorada, which was quite nice. The disco is a five minute walk but didn't open til pretty late. The crowds didn't seem to show up until around 12. There are a bunch of souvenir shops. Although beware the vendors in playa dorada are pretty demanding, much more than the beach.

Overall, I would definitely come back here, but maybe not for a while just because I want to experience different places first. It was very relaxing, and a very small quiet resort!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank beachtraveller999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sinyuhkjing
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 April 2009

My husband and I stayed for a week. At the front desk although we requested a king bed, he said they gave us double beds and wouldn't give us king, My husband slipped him a $10 bill and soon we had our king bed. It was away from the entertainment and very clean and quiet. The resort was awesome. The only thing that wasn't that great was the entertainment but we met other couples there and thoroughly enjoyed ourselves. The food at the three a la carte restaurants was awesome and the food overall was very good. Lots of variety.

Everything was kept very clean. The maid service was awesome and although they didn't speak English, they were very attentive to any requests we made. We had conflicting viewpoints with respect to booking excursions...our representative said don't go through the people at the plaza, book through the hotel but that may be because they want to make money from you at the hotel. We and friends that we met booked through the Plaza (cheaper too) and had a great time on everything. We found that the prices at the Plaza were sometimes comparable to bartering with the peddlers and we found it to be extremely tiresome after a while to bargain with them as they always started with an outrageous bid and then ended up what you would pay back home.

We had a great experience. We took a taxi around the town and our tour guide was excellent. I would recommend bringing a suitcase of things for the kids while on your excursions you stop at some schools and drive by poorer areas and we requested to go to an orphanage and gave them our things. There is so much poverty there it is very sad especially to see the kids living that way.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank sinyuhkjing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 April 2009

Our week at the Gran Ventana was one of the best overall vacations we've taken, and we've been to many different places. Our family, including a 17 yr old and a 12 year old, have not stopped talking about what a great time we had. Surprised, but not many Americans??!!?? What a hidden gem we found!!! The location from the airport was good, maybe a 20 min ride. Check in was quick, and included a refreshing cold drink. We had rooms side by side, and were both very clean. Small problem with the toilet on the first day, but was resolved within the hour. They staff kept the room clean and stocked. The Catalina block was the perfect location for us. Food at the buffet was very good, we could always find something good to eat. the Octopus Restaurant was good. The Italian was ok, would probably just eat at the buffet next time, and we did not make it to the Ocean Grill. We never waited for a table at any restaurant. The bar staff was always attentive, and we were especially fond of Pablo at the swim up bar, he was quick, cortious, and great with the kids..he loves baseball! Speaking of the pool, it was spotless, the pool deck was clean everyday and completely scrubbed a few times a week. We get up early, so we went down early to get chairs...and they do go early! The beach was very nice, and we walked both directions every day and snorkeled and swam, but never really sat. The sellers are not aggressive, a simple "no gracias" sent them away. The entertainment staff certainly put a lot of effort into it, the kids really enjoyed them. We definitely plan on returning!!! It was the perfect relaxing, sun loving vacation, thank you. Tripadvisor's reviews did not let us down.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NPNYtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 19 April 2009

Just returned from one of the most relaxing 2 week holidays we have ever had - something I wasn't expecting to say considering we took our 2 daughters ages 6 & 8!!!

On arrival we were greeted by the extremely helpful and friendly reception staff and directed to our room in the Catalina block (recommended by a previous review and requested when booked holiday at the Travel Agent). Room is basic but clean, only criticism was that there could have been a bit more storage for our clothes - the girls ended up living out of their suitcases. Nice touch on the first night was a phone call from the Reception Manager to check that we had settled into the room and that everything was satisfactory. Your fridge is replenished every morning with water, pepsi, 7up and beer - our fridge stopped working in our 2nd week but after reporting the problem to reception on our way to dinner a brand new fridge had been installed by the time we returned to the room.

Food was excellent - Was quite nervous to begin with as our youngest daughter is extremely fussy but she tried more foods than she ever has done before and in the end we only decided to try one of the A La Carte Restaurants - Ocean Grill which was also excellent.

Bar Staff extremely friendly and quite heavy handed with the rum so beware!!

Swimming pool was cleaned every morning and the entertainment staff were very friendly and quite amusing to watch - Pool Aerobics twice a day and volleyball - The staff will ask you if you want to join in but put you under no pressure. We were away for the Easter holidays so were expecting the pool to be busy but there was still plenty of room to relax on the lilo without being disturbed. A word of warning though - the hotel rule of removing any towels put down to reserve sunbeds is not followed - after 2 days of abiding to this rule we got fed up of everyone else ignoring the rule so joined the masses in the early hours of the morning to reserve our sunbeds!

Kids club - our girls weren't interested, they just wanted to swim all day long - they did go along to the easter egg decorating on Good Friday which they enjoyed but I think the club was more aimed towards the younger ones.

Beach was clean and although you are approached by sellers a simple no is accepted and they move onto the next person.

Beauty Salon - Decided to treat myself to a pedicure ($19) - It was an experience that I wouldn't repeat. Both members of staff barely spoke English which I didn't have a problem with but they spoke to each other throughout my treatment, laughing etc which I thought was quite rude. Also considering I had only had a pedicure back at home the day before our holiday she took no prisoners when it came to my feet and it wasn't the relaxing treament I was hoping for!

Evening Entertainment was described as low key in the brochure and thats what you got. Childrens evening entertainment starts at 8pm and is the same every night apart from Movie Nights - as an adult it was the worst half hour of the day but the kids loved it so can't really complain. The main entertainment started at 9.30 every night and would be different every day however we struggled to keep the girls awake after a day of swimming and sun it was just too late for them.

Our only disappointing day was our last day - We were pleased that we did not have to vacate the room until 12.20 which was ideal as our airport pick up was at 13.20 so we had planned our last morning of swimming, shower, lunch and then airport only to wake up to a problem with the pool which did not open until 11.30 so our mermaids were not happy.

Overall excellent holiday - would recommend it to anyone!

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dc1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quebec
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 April 2009

Good hotel and clean rooms. Beach is all right and food is pretty good. Excellent service. Some drunken dominican guy came in a room at 6 AM and security never showed up, even when calling them several times. Our luggage got ripped off at the airport, steeling jewels (even those bought locally) clothes and perfum. Overall, this trip costed me $1,000 more than planned because of the crimials living there. No wonder they don't ask for a passeport when you go there, it's to allow more criminals into the country so that they can learn more tricks!!!

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sphynx666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VH Gran Ventana Beach Resort

Property: VH Gran Ventana Beach Resort
Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#4 Luxury Hotel in Puerto Plata
#4 Romantic Hotel in Puerto Plata
#4 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Odigeo, TravelUp, Hotels.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your VH Gran Ventana Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic
VH Gran Ventana Beach Resort Dominican Republic/Puerto Plata

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