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“Best vacation yet”

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VH Gran Ventana Beach Resort
Ranked #5 of 39 Hotels in Puerto Plata
Certificate of Excellence
Rochester, New York
Level Contributor
97 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Best vacation yet”
Reviewed 7 March 2011

Checked in Feb 26, 2011 and stayed one week. We were the only Americans that I know of...mostly Canadians were at the hotel. Not sure why. But anyway, the staff was friendly and bent over backwards the entire time we were there.
The rooms are ok overall. Our room was by the quiet pool for 2 days with a mountain view and we asked to move to ocean view because our toilet wouldn't stop running. They took care of helping us move all our luggage. The pools are beautiful. There's plenty of chairs. We were a little disappointed that there is no hot tub.
The buffet is awesome. The food is great with plenty of choices. The drink selection is great and the bars were never too busy. The service was great the entire time.
There wasn't much going on in the evenings. This is an area for improvement. We just drank and walked the beach at night because the activities are boring...nothing too wild. It's very family friendly and lots of 60+ age people, too.
The beach was very nice, but vendors swarm you trying to sell stuff while you're trying to relax from about 9 a.m. to 5 p.m. Here's a tip...you can barter with them and trade clothing or goods from the US. They love American clothing and will give you jewelry and art in exchange for what they sell!
There's golf, casino and mall within walking distance to the resort.
Overall, we had a very nice time and would recommend this hotel over any others in the nearby beach area.

  • Stayed March 2011, travelled as a couple
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1 Thank Jamie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 March 2011

Firstly, if you haven't read the review from "withkidstravel", do so, as I agreed with almost everything they said. Read our reviews together to get a real sense of this resort. This is my 5th trip down south (Caribbean, Mexico, etc.) I travelled with a group of 10 people (extended family - ages 24 to 55). Here are my impressions of the resort:

Check-in:
We arrived very late -about 11pm on Saturday night. Check-in was painstakingly slow. No real welcoming gestures from the staff. I saw that during the day, guests are welcomed with welcome drinks, etc. No so if you're arriving late (shouldn't matter, I have arrived late at many resorts and am always greeted well). Staff helped transport our luggage to our room and even carried it up the stairs.

Rooms:
Unfortunately, we were given a room in the Beata building. All negative reviews of the Beata building are accurate. If you're on one side of the building, all you can hear is the club playing extremely loud music until about 4am. If you're staying on the other side of the building, your room looks onto an alley way for another resort - so all night and early morning you get to listen to trucks idling and Dominicans yelling at each other. The odd car alarm will go off for long periods of time. Those of you who stayed in the Beata will know what I'm talking about! You are much better off to request the Saona or Catalina buildings. Much nicer and MUCH QUIETER.

The rooms are decent, but dated. There is minimal furniture. All reviews stating that there is no place to store your clothing are true. There are no dressers, about 10 hangers in the closet and minimal shelving. We did not enjoy living out of our suitcases for a week. It's the same furnishing for all buildings, so you get what you get at this resort. The Beata building is the only one that hasn't been updated, so you will notice that the furnishings are old, the bathroom is tired (gross looking tub, no storage place for your belongings, etc), minimal towels, etc.

We had a king size bed - we found the bed really comfortable, but the matress is definitely firm. We love firm matresses, so this didn't bother us. One thing you should know is that they don't have fitted sheets for the king beds. We found it a little disturbing to wake up on the bare mattress on several occassions. This didn't seem very hygenic, but there was no point in making an issue about it because every other king bed is the same.

All that aside, the rooms are clean - no bugs, clean sheets, no other issues there.

Food:
The food at Gran Ventana is ok. The buffet has a huge selection and you will find something to eat. You may not love it, but you will not starve. As another reviewer noted, the beach grill is great for hamburgers, hot dogs, pizza, chicken wraps, etc. Go there for lunch or you will get tired of eating at the buffet.

A la cartes:
Italian - we didn't love this restaurant. Other reviewers have said they liked it...we thought it was only so-so. I love Italian food, so I was disappointed. Service is very slow.

Ocean Grill - much better than the Italian. Food was really tasty and service was much faster. Everyone was happy with their meals here.

Octopus - I have to admit I was not looking forward to my dinner at the Octopus. I guess I just assumed that I wouldn't like the Caribbean-style food. I stand corrected. This was the best restaurant by far. I wish we had known this early as I would have tried to eat there a second time before leaving.

Drinks:
The house wine is terrible. However, for about $20 - $30/bottle, you can order from a real wine list. They have a very good selection of whites and reds; however, they can't always find the wine that you chose - so be open to other options. It was well worth the extra money to have real wine with dinner.

I didn't find that the drinks were watered down at all. In fact, there were many occassions that my drinks were so strong I had to dilute them a little. I found that the servers were very generous with the rum, etc. Shots of anything came in HUGE amounts. Beware, the lobby bar (right beside the entertainment stage) was horrible. The drinks there were awful - I have no idea why. If you want strong drinks, go to that bar. We just avoided it and went to the pool bar instead. Problem solved.

Pool:
The main pool was great. Fairly big and had a swim-up bar. Also had a great "wade-in" area that resembled a beach. Water was perfect temp.

There is also a quiet pool at the Beata complex. Go there if you want to avoid the music, games, etc. There is a nice bar there too, so you will have everything you need.

Beach:
Absolutely beautiful beach. Not white sand, but very clean, raked each day, lots of lounge chairs, etc. The GV has the biggest beach space of all the resorts.

Shopping:
Organge Market - a few minutes down the beach. Every stall has the same items, so you really don't need to see more than one, but you will. As soon as you arrive you are pressured to go into every stall. Don't go alone as a woman. Go as a group of women or bring your boyfriend/husband/male friend. Contrary to another review - you can and SHOULD barter with the vendors. I got one guy down to $5 for a dress from $35.

Shopping Mall in Playa Dorada complex: Buy your booze here. Prices are as good as Duty Free and you can pack it in your luggage and forget about it. I bought my 151 here. You cannot buy 151 at the airport. They don't sell it there. Also - the duty free at the airport did not have a lot of the liquor that people wanted. Those that waited for duty free lost out if they wanted something specific.

Do not buy anything else at that mall. They WILL NOT barter. Bartering happens at the beach, in the Orange Market, or in town.

Staff:
The staff are generally friendly at the resort. We tipped at every meal, tipped our bartenders, and our maid/cleaning lady. To be honest, we actually found that they didn't really appreciate the tips. The tips are communal, so it just goes into a jar and is shared with everyone else. We stopped tipping the maid because we were unimpressed with the room. She didn't put any effort into making it special. One day we came back to find the room was sloppily put back together. We gave her $2 instead of $5 after that. On the last day we didn't tip at all as we weren't really impressed.

As someone else mentioned - the staff at the front desk are useless. Especially the guy with the braces. Avoid him or you will just get mad. I asked him for a pen and he thought that was funny and said no. I walked over to the woman beside him and she gave me one right away. Very odd.

Entertainment:
This was fine - I didn't think it was as bad as others have said, but whatever. It was ok and we enjoyed ourselves. After the resort shuts down, you can go off resort to enjoy the rest of your evening. You will want to do this if you are awake past 11pm.

Trips:
We booked through Ceasar on the beach (as recommended by other reviewers). If you book with him, you will get much better prices. However, we took the advice of others and booked the Dune Buggy/ATV trip - don't bother. The company that Ceasar uses for this excursion was awful. Others have said they loved the trip, so they must have gone with another company.

Overall impression:
Had a good time because of the weather, the people we travelled with, and the fact that it was our vacation. We will not return to this resort as we feel it was pretty bare bones, we didn't feel pampered, and the whole resort needed a serious face lift. While I read that the rooms were not great here, I figured that we wouldn't really be in them long enough to care. I was wrong. The rooms were really lacking. I guess I've been spoiled at other resorts that I've travelled to, even though they were also rated 4 stars. This resort really should not be rated higher than 3 stars.

I will not be recommending this resort to anyone. I think you can find better resorts in DR and it's worth the extra $ to find one.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreamInPinaColada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 March 2011

Just returned from a week stay at the Gran Ventana Beach Resort, 22nd Feb - 2nd March and although I always read the trip advisor reviews i've never actually took the time before to write one myself until now... The Hotel is really lovely, transfer from reception to airport very quick and smooth, easy check in, rooms although not palatial are very very clean and comfortable. The staff are lovely, very friendly and always on hand to do everything they can to accommodate. The main pool area is gorgeous with lovely swim up bar, everything is very centralised, reception, main buffet, pool area, pool tables, table tennis, animation games, beach bar and the most amazing white sandy beach and fabulous blue sea within a few steps away. Food is excellent, buffet breakfast, lunch and evening meal with so much choice but do take advantage of the a la carte restaurants, they are all very good but in my opinion Italian is the best. If you don't fancy one of them just ask and you can go more than once to one of the others.

The hotel has a really calm and laid back feel, there are plenty of sunbeds, I mean loads, no getting up early and having to bag a bed, everything is very very chilled, both by beach and pool.

The Thomson rep, Silvia is a little gem, she is there when you need her but not at all pushy for you to do excursions and trips. We hired a private taxi, make sure you do not take a guide with you, and he took us all around Puerto Plata, to the Cable Car, Fortress, Central Square, Port, Shops and stayed with us the whole time for $50, a real bargain.

Drinks are plentiful and flowing from 10am until whenever and although not strong are really very nice. The Hotel has a large number of wicker seats with soft cushions around the pool bar area and the stage area and these are really very lovely to relax in whilst watching the sun go down.

The animation team are so energentic, they are inspiring, there really is everything you could possibly want, crazy games, volleyball, aqua aerobics, killer pool, bingo, ping pong, dance lessons etc etc but do you know what it's there if you want it but if not no hassle, just chill and relax, they are not pushy. The quiet pool I guess is perhaps great for adults only but with three kids, 17 , 13 and 5 it was a bit too quiet so we opted for the main pool area. The kids had a half hour jet ski session, just book on beach, cheap as chips and great fun.

The shops at the Plaza are good and very reasonable, don't bother with the Orange Market it's a good 20min walk along the beach and you get hassled the minute you get there and even after bartering it's much more expensive than the Plaza shops.

One slightly annoying little niggle is that that at breakfast and lunch little birdies tend to fly into the buffet area and try and have a nibble on any left over food, perhaps try and put some netting up Gran Ventana!!

Overall an absolutely fantastic week, enjoyed it from start to finish, really fab hotel, people, food, drink, sun, sea, location etc etc et al, be back again Gran Ventana x

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Bevvy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 March 2011

Our arrival at the airport was quick and easy. On board the plane, you'll be given 3 entry documents. One, a small card that resembles a phone card and two entrance documents. All three will be handed off at different points after you've picked up your bags so keep them handy. ( Two of these forms are a real duplication of each other and seems like a make work project for somebody in the DR! I swear these guys must work for the Cdn Gov't! LOL)

Once you have your bags, just follow the signs outside where you'll see people holding your airline sign (mine was Air Canada Vacations) He'll have a list of what bus you're to board for your hotel. IE: my bus was #2 for Gran Ventana.... Once you walk across the parking lot to your bus (30 meters or less) make sure you check with the bus porter to see if you're actually listed to be on "that particular bus". We were directed to the wrong bus but were quickly able to discover the right bus. Just make sure your luggage and you get on the same one.....

It's only a 15 min bus ride to the hotel. Your luggage will come off the bus and be placed near the bell hops desk.... Don't try to collect it just yet.... head straight to check in desk and "beat the line". During check in, you'll be given a slip to hand to the bell hop standing near your luggage; he'll get your bags to your room.

Head to your room and make sure it pleases you. Most of the hotels are only at 60% capacity, so asking for a different room shouldn't be that difficult.

Yes... avoid the Beata building because of the disco behind it. The pool area there is very quiet during the day and in the evening. It's not until after midnight that the disco gets going. We never heard it at all from the Catalina or Saona building.

Two weeks prior to our arrival we emailed the hotel at: [roomsgv@vhhr.com] They got back to us usually the same business day with any questions we had and understood our concerns with the Beata Building. THEY even told us our rooms numbers. The rooms are identified by a four digit number.... The Soana building starts with 1XXX, Catalina starts with 2XXX, and the Beata building starts with 3XXX. Second digit is the floor number.

Walking to our room was quick and included a fast stop at the pool side bar for a pina coloda. Caution, all the drinks seemed to be watered down. Looking back, I would have purchased a bottle of room from the mall. (The mall is a two minute walk from the main desk. Just walk straight out and through the traffic gate. Take an immediate right turn and walk alongside the Roadhouse bar....... the mall and court yard will open up in front of you.) ... We stayed in the Catalina Building which is the sister-building to the Saona building. All rooms on the third floor have vaulted ceilings so you get a much bigger sense of volume and grander. Our rooms (2314 & 2315) we're a superior room adjacent to a Jr. Suite. There is a big difference in the size between the two. Can't over state the cleanliness of the rooms and the entire resort in general. The maids and cleaning staff really go overboard in they're cleaning.

Food is really great. Aside from the huge buffet, there are 3 al-a-carte restaurants to choose from. Reservations for the al-a-carts are down at the main entrance to the Beata building and they only open the restaurant reservation desk from 0800-noon. Book your al-a-carte choices as soon as you're able. We found the food at all three really good, but the wine was marginal.

The buffet opens from 7-10am, then 12-2 pm. 630pm-10pm , then midnight until 2am for burgers and fires. Aside from the midnight sitting, the buffets are full of choices but can be a little repetitive. There are three large covered areas you actually eat under, 2 of which are non-smoking. Choose appropriately....

Closer to the beach is the "Snack Bar". It opens noon until 5pm, then closes to become one of the al-a-cartes. I found the snack bar great! The chicken wings were not greasy at all and my kids lived on the cheese burgers and fries.

Side trips... book through James as mentioned many times in the TA reviews. He represents the identical tour company's that you book through the hotel lobby but without the hotels mark up. He can be found in the mall two doors left of Phillips British Pub. (He shares office space with "Caribbean tours") James is about 5' 8", thin with short blond hair and a strong southern US Georgian accent. He's a great guy to sit and talk to... Offer to buy him a beer at the pub... but beware, he loves to talk! (PS .. Thanks James!!!!)

I highly recommend the Jeep Safari tour he offers..... and the waterfall trip. We changed our minds on doing the falls after reading reviews here on Trip Advisor, but when you talk to James you'll get the truth about the accidents that happened. The falls are perfectly safe when you follow the guides and only do the lower 7 falls. Talk to James..... :) We also did the outback safari but wouldn't recommend it. We saw a lot of the back country, but it was a long drive to no where and an even longer drive back.

A little more on the jeep, you'll stop by a village art shop where the entire village gets involved. From cutting the limestone out of the mountain to rough shaping the art.... You'll watch as the first chap rough carves the limestone with a machete. He hands it off to the second guy who carves it into a work of art. The 3rd adds the detail, the forth smooths and sands it, the 5th waxes it etc.... A true assembly line where everyone in the village gets an equal share of the profits. No matter if it's the young boy in the jungle or the salesman at the end. A true success story for this small village and one of the most amazing memories I took away from my trip. if you're thinking of a nice limestone carving this tour is wear you'll find something beautifully hand made for very little ($50 item here will easily be several hundred at the mall)

Check out at the airport.... You'll need to fill out three different forms again for departure! LOL..... and they all have the save information again! Suggest you grab the forms and fill them out while you're waiting in line. Duty free shop prices are no bargain here. Better off buying it before you go to the airport. Air Canada had paid our departure fee of $25 US, if you're package doesn't include this fee you'll need $25 US for each traveler. They won't accept pesos for the departure fee, just US dollars.... Weird huh?

Guess that's about it for the Cliff note version... if you have any other questions no matter how small, please don't hesitate to contact me.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jdelta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
halifax
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 March 2011

My wife and I chose this hotel after MUCH reading on TA of reviews! Disregarded a few obvious bad ones and off we went. We have been 10 times to DR and Cuba nad have a pretty good idea of what should be and value. GV has the best food we have ever seen anywhere in the caribean ! THe Alacarts are ALL excellent! Amongst us we voted the Beach Grill the best and the Octapus the fanciest :) They really are all great ! try them! The buffet had chienese food, turkey , chicken, 3 or 4 kinds of potatoe every night, pastas, Always a carvery each night different and tasty. always a beef dish, a fish dish o r two....rice, honestly I could go on for days . Deserts to numerous to mention and tasty! A chocolate cornor! Salad bar and lots of breads and rolls and fruit. Honestly if you can t eat here you should probably not go to the Caribean :)
Our room was 2306. It was a solid 4 star room, no worn furnishing that I read of ?? I have pics to prove it !! top floor over looking the pool and a small ocean view thru the trees. Nice patio. AIr condition and hot water etc no problems.
There is definatly a difference with the staff here compared to other resorts I ve been too..they are eager to please and quick to do thier work. Each morning we would go to breakfast around 8-9 and put the green sign on our door..EVERY time our room was cleaned when we got back! We did have a negitive experience with one waiter in the Italian alacart which I did not allow to ruin our evening but he did bother me and I have sent a letter to the GV manager.
THe pool is beautiful and cleaned each day and night. I ve never seen people clean like they do! I watched them every day scrub the entire pool deck and all the chairs and tables. ALl the walkways right to the beach as well....nothing escapes these guys.
First time ever the other hotel people are on the beach trying to recruit you to come there next year, when we walked to the golf course they were at the end of thier entrances inviting you in for a tour or a drink.....asking for your visit next year! Perhaps this explains why GV is working so hard with the closures in Playa Dorada.
We took a taxi to toen and the rum factory etc....$40 for 2 hours, ok if your a first time visitor to the area.
The rum at the airport duty free, the first shop you come to after you clear check in is the cheapest anywhere. $2 less than the Brugal factory!
There is ice in the big grey plastic containers on each floor! Took us a few days to realize that :) THere is a money exchange on the resort between the 2 shops.
The beach is beautiful and there are a lot of vendors to sell you things but they are friendly and will go with a no thanks. As someone else said there s nothing wrong with shopping from your beach chair!! We did most of our shopping there ....nice fun guys to barter with, have fun with it. We did go to the orange market and a market in town.....we found the further from the resort the more aggressive the people/sellers get.
Fortunatly for us we had 7 hot and sunny days....not a drop of rain.
The shows are fun mostly audience participation bit the Michael Jackson show is very good!
We will return to the GV next year with 4 friends I have no problem recommending this resort to anyone. It's beautiful, well run and affordable. Enjoy!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank halifax69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2011

We initially were staying in the Beata building by the south pool. At Midnight we were awaken by very very loud music coming from the Rodeway Bar just next door. The music was so loud that our room felt like it was vibrating. We called down to the front desk and they said it would be going on until 3:30am or 4am! We thought it was because it was Saturday night. Then the same thing happened on Sunday night. The resort has no way to stop the music because the bar is not on their property. So we luckily were able to change our room to another building - so the rest of the week we could sleep very soundly.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmazur24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario's Near North, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 February 2011

9 of us came to the Gran Ventana for a week or R&R. 5 Teenagers, and 4 adults. I can't say enough about how great of a deal it was and how I wouldn't give a second thought to coming back here.
Beach, great
Food, great,
Staff, amazing, and for those who complain that they don't speak good english....stay in the US if you don't like it. I've stayed at hotels in Toronto where the english in the DR seems like Buckingham Palace. This is a Spanish speaking country where many people can communicate in 4 languages. Amazing to me.
Resort, great, older, but well kept and the pride the staff take in keeping it up is something we could all learn from. Sure the rooms aren't fancy, but NO bugs, clean, well stocked, and if you need anything, they are right there to help. The cleaning staff work around the clock and many of the folks are here 16+ hours a day.
Enough said. We paid $1075.00 taxes in to fly from Toronto for 7 days. The air and food alone was worth it. No better bargain to be had. Period

Totally relaxing, kids loved it, nightly entertainment is light and fun. Party ends around 11 but there is a disco and bar up the street. After all day in the sun, 11 pm is almost tough to stay awake to anyhow. Bar opens at 10 am......that's a long haul....lol

We took the Safari Tour to 27 Waterfalls park....booked on the beach with Luis. It was amazing, $50.00 each, gone most of the day, lunch, rum, guides, and even bought a DVD of the day's events from our personal Camera man, $37.50. Guide was Raphael and the Camera man was Bernardo. If you do nothing else but sit by the pool all week, take a day and do this tour. Waterfalls not for the lazy or nervous, very exciting, a real rush. The fellas at the Waterfall park have been there for years and really make an exciting experience for all......too cool.,

Long and short....there are plenty of places to choose from, but I met many guests at the GV that were repeat and was referred by a friend. I am doing the same..... gather your friends: book, stay and enjoy.

My first trip to the Dominican is certainly not going to be my last.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mrmaxx1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VH Gran Ventana Beach Resort

Property: VH Gran Ventana Beach Resort
Address: Playa Dorada | PO Box 22, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Puerto Plata
#4 Family Hotel in Puerto Plata
#4 Top resorts Hotel in Puerto Plata
#5 Luxury Hotel in Puerto Plata
#5 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:4 star — VH Gran Ventana Beach Resort 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Ventana Beach Hotel
Gran Ventana Dominican Republic
Gran Ventana Puerto Plata
Gran Ventana Beach Resort Puerto Plata
Hotel Gran Ventana Beach
Grand Ventana Beach Resort
Gran Ventana Hotel Dominican Republic
VH Gran Ventana Beach Resort Dominican Republic/Puerto Plata

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