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“Best all inclusive in Puerto Plata” 5 of 5 bubbles
Review of Iberostar Costa Dorada

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Iberostar Costa Dorada
Ranked #2 of 41 Hotels in Puerto Plata
GreenLeadersPlatinum level
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Best all inclusive in Puerto Plata”
5 of 5 bubbles Reviewed 8 February 2012

First of all, those who say this is not a 5 star hotel are both right and wrong. You cannot judge this against Four Season, the Setai, Ritz Carlton or the Delano. They are 2 different animals. There are no bathrobes, the blow dryer blows (no pun intended) and no room service. That being said, it was simply amazing for an all inclusive. Here's the real scoop:

The Good:
The staff- Very attentive, friendly and helpful. Most important, they remember your name! We met one staff member one time during a game of darts and 2 night later her shook our hands and remembered both of our names. They also remember the drinks you like and the food you like. Special shout outs to: William at the lobby bar, Elvis at the pool bar, Mari and Elizabetta at the front desk that really helped when my husband twisted his ankle, late night grill guy that made the best steak sandwiches and "Applauso" (I wish we knew his name, he was made the resort a super fun time. He ran all the daily games and truly cared that everyone had a great time-Angie help?). The maids were also great. We made sure to tip everyone because they always made you feel special and put you first. They spoke several languages, which was so impressive and really made us feel like family. We kissed everyone goodbye and cannot wait to go back.
The food- Awesome for an all inclusive. A great selection at all times and open 24/7. To have someone on the grill cooking steak and burgers from midnight till 5am when stumbling home drunk from the disco was such a plus in my book. Our couples dinner also rocked. A special menu was designed and was delicious. It was true Dominican food, but that's okay because they always had something for everyone. The ala carte's were always empty, but that's because the buffet was awesome every night.
The grounds: Every inch looked new and like it had a fresh coat of paint. We always saw someone working really hard to maintain the area. It was nice knowing they care so much. When our power went out from my use of a real blow dryer, they came within minutes to turn it back on.
The liquor: Top shelf, didn't seem watered down like other resorts. Great mojitos and the cappuccinos with Baileys, omg-to die for.

The Bad:
The beach- Looked like our beach home, which was disappointing. I would say this is because we were on the Atlantic side, but when we traveled further down it looked nicer and cleaner. It was always windy and had a ton of seaweed. However, there were palapas and that made it kind of cool. Nothing like sitting in the rain under a nice palapa reading a book staring at the water. We traveled to other beaches that we will mention later in this review. We also were not able to utilize the water sports due to the wind and waves, which we were really looking forward to.
The internet- Very expensive. Made the mistake of not getting the week pass. We spent almost $40 bucks more. Wasn't strong and barely worked in our room, but was very strong by pool and lobby. Kind of cool facebooking and listening to Howard Stern by the pool!
The pool- No swim-up bar. Very cold because it rained a lot and there were no jacuzzis. Also, if you like to sleep late, as we do (and by late I mean 9:30), you won't get a good spot in the sun. This isn't the resort's the fault. People put towels down and leave for hours. Be mindful of that. Also, strict towel policy, which is kind of lame.
Location- located by a mountain. Rained often and very cloudy. We had to search for the sun and leave the premises, but if you aren't an adventurer don't worry, the sun will come out if the wind isn't coming from the mountain side.

Tips:
Casino- 30 second walk from the hotel, but be careful seem a bit corrupt. Blackjack dealer seems to always have a 10...and whatever you do..DO NOT PLAY PROGRESSIVE ROULETTE/CARIBBEAN KENO. Total scam and even on the State Department's website. If you Google it, you will see that people have lost thousands. They offer it at every casino in the Puerto Plata, do not fall for it.
Cabarete- AMAZING. If you are looking for a beautiful beach with beds, gorgeous sand, turquoise water and great restaurants go here. It is 25 minutes on one road left of Iberostar. We rented a car, and as long as you drive during the day, it is not bad at all to get there (DO NOT DRIVE AT NIGHT unless you want to hit a scooter or animal or person crossing the street and be blinded by brights). We highly recommend going to Cabarete. We had the best time. Comparable to any beach in St. Martin, Orient Beach or Anguilla. Great night scene as well.
Sosua- A very nice quiet beach with nice people, however a little poorer. We saw a horrible act of animal cruelty that will scar me for life. Will be staying away from here, however, the beach is gorgeous and the people are very nice. We rented chairs and left our stuff to go for a walk. It rained while we were gone and they pulled our chairs in and placed them under a umbrella so our belongings would not get wet-so thoughtful.

All in all, had a great time at the resort, but you get a little stir crazy. It gets boring at night and would definitely recommend renting a car or taking a cab to one of the beaches. Also, if you are young, it definitely seemed to be an older/family oriented resort. This makes it peaceful, but a tad boring. Yes, there was a disco, but there were no more than 10 people in it every night. There is a night club next door, Pure, that is also fun, but not free. Enjoy your stay, you will love it. The Iberostar is definitely a class act. Definitely adventure to Paradise Island for amazing snorkling or Cabarete for an amazing scene, food and beach-can't recommend this enough. ENJOY! Can't wait to go back, next time will be staying in Cabarete though.

Best,
Jaimie and Craig Mauro

Room Tip: Choose by the pool. We paid more for ocean view, but there is no view :( blocked by trees
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Jaimie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 16 February 2012
Dear Guest Jaimie A,
In the name of Iberostar Costa Dorada Hotel Manager, Mrs. María Berbel, I want to thank you for taking time to write a review about your stay with us. We also thank you for choosing Iberostar as a destination for your vacations.
We want to express how glad we are to read that you had a great time in the hotel in spite of minor incidences you might encountered. We are very pleased to read you enjoyed the exquisite quality of food in our nightly themed buffet, the wide range of activities offered by our Star Friends, and the kindness of our staff. In Iberostar we are committed to treat our guests as “star in vacations”. I will send your kind comments to William at the lobby bar, Elvis at the pool bar, Mary and Elizabeth at the front desk, and "Applauso". They will be happy to hear about it.
We are looking forward to welcome you back again. Contact us before your arrival so we can help you to enjoy your next vacation among us.
Yours sincerely,
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Flanders, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 7 February 2012

The place was overrated. I will never go to another Iberostar anywhere especially in Dominican Republic. The reviews are biased to the elderly and families. We did not enjoy the food. Food quality would be low quality on my list in comparison to the United States. DR is a third world country and very much indicates such. I thought I would get more for my money but in fact the products for sale are way overpriced. Products and services in the states are much cheaper to my surprise. This is my last trip to the place and DR.

I did travel from Santiago taking a cab ride over to Puerto Plata. It was a 1.5 hr ride. I got lucky as I haggled prices from taxi drivers. From STI to Puerto Plata through the mountains was $85...return cab ride through the city is much better was $50. Usual tourist cost for one way cab ride to STI is $120. I wished I recorded the cabbies # for you guys but now you know you can haggle for a fair price.

Room Tip: dont go here
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank veronica y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 14 February 2012
Dear Veronica Y,
First at all, we want to thank you for having chosen Iberostar as your destination for your vacations. We also thank you for taking time to write us some comments about your stay among us. In the name of the Iberostar Costa Dorada Hotel Manager, Maria Berbel and her team, we are distressed to read that you did not have an excellent experience during your vacations in our hotel.
Iberostar Hotels & Resorts is the leading hotel chain for vacation hotels with more than 100 hotels at the disposal for our beloved guests. In each of our hotels Iberostar our basic principles are to provide the best service and to offer the best quality of products in exquisite gastronomy. We regret that this was not your impression when you visited Iberostar Costa Dorada.
We hope to give us the opportunity to provide the care and quality you deserve at a future visit, please contact us to help you enjoy your next visit.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 7 February 2012

My wife and I spent 10 days at this hotel in April 2011. It was without doubt the best All Inclusive hotel we have been to. The rooms were good, plenty of choice in the main restaurant, bars all over the place, staff very helpful, beach brilliant.

Room Tip: Blocks 4 and 5 are closer to the beach
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  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank aandmcherrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 16 February 2012
In the name of Iberostar Costa Dorada Hotel Manager, Mrs. Maria Berbel, I want to thank you for taking time to write a review about your experience with us last year. We also thank you for choosing Iberostar as a destination for your vacations.
It is a pleasure for us to read a comment posted almost a year after the visit, it means that our work left an excellent impression in our guest. We are really thankful for your lovely comments about the good service and the quality and varied of food and drinks. In Iberostar we are committed to provide the best service and we work hard to treat all our guests as “star in vacations”.
We look forward to welcome you again in the future, and feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenariffe
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 February 2012

Stayed with my hubbie from 10th Jan 2012 for 2weeks. Had a very relaxing time. We are not ones for socialising or mixing as both our jobs demand it so we just like time to ourselves but the thing was we did mix/socialise without realising it ... No pressure and had fun. Staff are great so friendly nothing is too much bother... One thing to remember though is that you are a guest in their country and you are representing your country so some people would need to learn some manners and not be stuck up their own .... Well I'm sure you can get the rest lol . The rooms yea are a bit tired but they are cleaned daily towels and fridge changed daily. Food .......I'd be very picky and I thought it was great. Overall a great holiday the entertainment was good fun you could join on if you wanted no pressure. Only negative was the beech was a little dirty, plastic bottles bags etc the beech was cleaned frequently by people lifting seaweed washed up a thankless job as they were taking on mother nature and the swimming was dangerous due to hidden rocks but the pool is good if it's swimming you want! Best advice chill go with the flow and remember your manners because even I am having negative perceptions on some of the nationalities that frequent this hotel. Love the Dominican people x

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank WeeE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 16 February 2012
Dear Guest Weee,
First at all, we would like to thank you for having chosen Iberostar Costa Dorada again as your destination for your vacation; and for taking time to write us some comments about your stay among us.
In the name of the Hotel Iberostar Costa Dorada Hotel Manager, Maria Berbel, we want to express how glad we are to read that you had a relaxing time whilst your stay. We are really pleased to read that your two weeks were for total relax. We are thankful for your kind words towards our staff members. They work hard to please every single request from our beloved guests.
We are already looking forward to see you in our facilities, please feel free to contact us again before, so we can assist you.
With regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

This was our 4th year at Iberostar. In our opinion it is second to none. The service,staff,food and rooms all top of the line. We call it our home away from home because you are treated like family. Honorable mentions Chucky from entertainment team, Juan Luis Rodriguez Public Relations Manager and Joseph from the dining room.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank LSBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 16 February 2012
Dear Guest LSBJ,
In the name of the Director of the Iberostar Costa Dorada Manager, Mrs. María Berbel, I want to thank you for taking time to write a review about your fourth experience with us. We also would like to thank you for your loyalty toward Iberostar Hotels and Resorts.
We would like to express you how pleased we are to read that we have become your home away from home. We are honored to be considered as a part of your family members. In Iberostar we are “all about you”, the kindness of our staff is one of the basic value we are known. We work hard to remain so. I am sure that Chucky from entertainment team, Juan Luis Rodriguez, from Public Relations; and Joseph from the dining room will be thankful to read the positive comments you wrote about them.
We will be happy to welcome you back again, feel free to contact us to help you in your next visit.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 4 February 2012

we celebrated our 10th wedding anniversary with our family. 11 people in total
Pros: great food (at all 4 restaurants) and good variety for the week, ok entertainment even for the kids, service was excellent, the grounds were well maintained, rooms and balconies were spacious, amazing pool, many activities for the kids and adults, nearby flea market was close and had a variety of items to sell, great selection of drinks, the resort was secure
Cons: small bathrooms, weedy beach but you can walk in either direction and find non weedy areas, no free wifi, no free in-room safe

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lzita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 16 February 2012
Dear Guest Izita,
We want to thank you for having chosen Iberostar Costa Dorada for celebrating your tenth anniversary wedding and with your family. We also thank you for taking time to write us some comments about your stay among us. In the name of the Hotel Iberostar Costa Dorada Hotel Manager, Maria Berbel, we want to express how glad we are to read that you had a good celebration among us.
It is always a pleasure to read that your entire family enjoyed our nightly themed buffet, our four specialty restaurants, our wide range of activities, and our excellent service. Our staff members will be proud to know that they helped you to have a beautiful wedding anniversary.
We are already waiting for your next visit, please feel free to contact us again before coming, so we can help you to please all your wishes.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

January 2012 we stayed at the Iberostar Costa Dorada Puerto Plata, DR. This resort is great for all ages. It is not a large resort but it is mighty. It had everything you could ask for. The pool was amazing and the water was refreshing not freezing. The entertainment in the day and the evening was wonderful. There was so much to do and so much fun to be had you could not do it all in 7 days. We are all planning on going back next year for 2 weeks. The food was excellent if you did not get enough to eat that is because you had way to much to drink. The rooms were very clean and comfortable. We booked threw Sunquest so they had a promotion on at the time they would up grade the room to a suite. Nicely decorated not over kill. Very calming and comfortable. The beach area was nice . There is nothing I could complain about. The people are so friendly and they try so hard to please you and they don't beg , they are very proud people.They were all smiling, singing or dancing all the time and it was not put on. We took 4 excursions that week and all of them were well worth the money and time. Mega Trucks, Dunn Buggies, Tour of the City, Shopping.I recommend doing the Dunn Buggies at the beginning of the vacation, so it gives your clothes a chance to dry because you will get wet and very muddy. The manager does a excellent job at this resort .

Room Tip: Unit 3000 was very close to pool, beach, bars, main lobby
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  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Dilly46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Costa Dorada, responded to this review, 14 February 2012
Dear Dilly46,
I would like to thank you for having chosen Iberostar as the destination for your vacations, also for taking the time to post a review about your stay among us. In the name of Hotel Iberostar Costa Dorada Manager, Mrs. María Berbel and her team, I would like to express how glad we are to read that you had a beautiful experience in your holiday.
We are very happy to read you enjoyed the exquisite quality of food in our nightly themed buffet, the beautiful beach, and the kindness of our staff. In Iberostar we are committed to treat our guests as “star in vacations”. We are proud to know that you enjoyed the service provided by all members of our team. They will be happy to know that you wrote positive comments about them.
We are already willing to welcome you back again, please contact us to assist you for your next visit.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Costa Dorada

Property: Iberostar Costa Dorada
Address: Carretera Luperon km 2.5 | Marapica, Costa Dorada, Puerto Plata 57000, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Puerto Plata
#2 Luxury Hotel in Puerto Plata
#2 Family Hotel in Puerto Plata
#2 Best Value Hotel in Puerto Plata
#2 Spa Hotel in Puerto Plata
#2 Top resorts Hotel in Puerto Plata
#3 Romantic Hotel in Puerto Plata
#4 Business Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Costa Dorada 4*
Number of rooms: 516
Official Description (provided by the hotel):
The IBEROSTAR Costa Dorada hotel is located in front of the large golden sand beach of Costa Dorada, 10 minutes from the city of Puerto Plata in the Dominican Republic's north coast. This wonderful 5-star All Inclusive resort is a wonderful haven for aquatic sports lovers. Renovated in 2011, the IBEROSTAR Costa Dorada hotel has 498 Double Rooms and 18 spacious Junior Suites. ... more   less 
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Also Known As:
Iberostar Costa Dorado
Iberostar Puerto Plata
Iberostar Costa Dorada Dominican Republic/Puerto Plata
Iberostar Costa Dorada Puerto Plata
Iberostar Hotel Costa Dorada
Iberostar Costa Dorada Hotel
Costa Dorado
Puerto Plata Iberostar
Iberostar Hotel Puerto Plata

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