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BlueBay Villas Doradas Adults Only
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Reviews (6,074)
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3,454
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2,189 - 2,194 of 6,074 reviews
Reviewed 3 May 2014 via mobile

I was there with my cousin I have great time. The service was good, also the staff was great special PEki and Leo. Those two girl were so nice. Peki alway trying to help us with the activities she was really funny because my cousin didn't know how to dance and she tried to teach him. Leo was very funny girl I love her too very professional the activities were great with both leo and peki. If I go back it because leo and peki.
The room I didn't like it because in the pictures were different as what we get also our neighbors make too much noise.

  • Stayed: April 2014
    • Value
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Thank maria v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO D, Guest Service at BlueBay Villas Doradas Adults Only, responded to this reviewResponded 1 week ago

Dear maria

Thank so mucho for coming to BlueBay Villas Doradas and sharing your positive experience.

It’s more than a great pleasure for us to read your positive reviews about us and highlight the great work of our entire Staff , our goal is to offer a service to exceed our customers’ expectations however it would not be possible to get it without our good employees.

We really appreciate that you advice others people to come to our hotel.

Thank you again for your good review.

Best regards

Hamler Perez
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Have just returned from Bluebay and what a great place it is. Was there last year and this year was just as good. The people who give this place a bad review must be staying at a different hotel.Food is good,complex is good,drinks are good and the animation team are absolutely fabulous.Raol,George,Mayo,James bond,Commando Peki, Leo,Jarje You guys are all great people and work very hard to make everybody happy. All the staff are nice people and do their best to make your holidays great.There's not many hotels where you see the manager walking around checking that everything is in order but the manager there Ines would do this every morning, even checking the cleanliness of the toilets. All in all a very good holiday for the second year running.Will be sad not to see Mayo again but wish him lots of luck in his new job.Thank you to you all. Marshall

Room Tip: Stayed in block7 very quite
  • Stayed: April 2014, travelled as a couple
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1  Thank marshallKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO D, Guest Service at BlueBay Villas Doradas Adults Only, responded to this reviewResponded 1 week ago

Dear marshallKent

Thank so mucho for coming to BlueBay Villas Doradas and sharing your positive experience.

It’s more than a great pleasure for us to read your positive reviews about us and highlight the great work of our entire Staff , our goal is to offer a service to exceed our customers’ expectations however it would not be possible to get it without our good employees.

We really appreciate that you advice others people to come to our hotel.

Thank you again for your good review.

Best regards

Hamler Perez
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Traveling with my husband we were here for 10 days..Apr 5-15, 2014...We had requested a room in blocks 6,7 or 8-lower level or least a balcony after reading reviews prior to booking. We were taken to block 3-up a set of stairs into a dingy room with no balcony--just a bed/night table-no dressers-closet with a couple of shelves...so ok-make the best of it-until to our amazement there was no water in the toilet- the tank did fill if you run the bathroom sink taps..ok, so down to reception ..we were moved to block 2-room on 2nd floor facing the entertainment stage(about 30 ft from the stage). The show runs most every nite with the exception of a couple-so from 9:00-11:00pm...A few of the shows were fine..after a while it gets a little old and is Very LOUD...so no peace-even if you want an early night-forget it..your held hostage. The food was fine-lots to choose from-beach is lovely -water clear with no rock and the spa was great..location from the airport is 15-20 min. The grounds were very nice and well looked after..Staff were very nice and I do feel for the staff on the front desk-I'm sure alot of people assigned to these crappy rooms complain about them. So if you can sleep through anything and you don't mind not being able to unpack-this may be the place for you..but we won't be back.

Room Tip: blocks 6, 7 or 8 appear to be in a quiet area..good luck getting one
  • Stayed: April 2014, travelled as a couple
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5  Thank skikosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO D, Guest Service at BlueBay Villas Doradas Adults Only, responded to this reviewResponded 1 week ago

Dear skikosh,

We thank you so much for having selected BlueBay Villas Doradas to spend your holidays.

On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay.

We consider your comments as a good opportunity of improvement.

Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us.

Thank you once again for your review.

Best regards.

Hamler Perez
Guest Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

After previously staying with Blue Bay in Mexico, we were expecting the same quality and service. We were very displeased. We will not be returning to Blue Bay again.

The stay was anything but expected. First the all inclusive package that we paid for stated that we were entitled to 24-hour snacks - this was not offered. In fact, there were portions of the day and early evening where we were unable to eat, and after 1 am there was no where to eat on the resort. The single main buffet closed between 10.30-12.30, 3.30-6.30 and from 8.30 on. There "24 hour snack" area did not open until 11 (at the earliest) and then was closed at 6 until 11, where it reopened until 1 am. The three a la carte restaurants were never open on the same night, restricting food choices even more. The Chinese a la carte was delicious. The grill was bad - steak was served so rare it was blue (even after asking it to be cooked to a medium temp).

The online description stated "this impressive resort caters for the over 18's and enjoys an enviable position adjacent to an 18-hole golf course. Embrace the seafront position and relax on the long sandy beach. Benefit from the impressive spa facilities; plunge into the pool, bake in the sauna or relax in the jacuzzi. Sample the array of restaurants which are renowned for their international cuisine." The description gave a larger then life impression but it was sadly things were not impressive - it is quite small, and it only has two bars open at any time (not three as was stated in the description). The swim up bar was actually closed while we were there, limiting our choices even further - and greatly impacting the ability to enjoy the pool while jack hammering and other renovations were ongoing. There was no jacuzzi anywhere on the resort - when I asked staff, they had no idea. There is no nightclub, and virtually no entertainment. Daily activities cease at 5 pm and there is nothing until the evening show starts at 9.30 pm.

The Nolitours plus inclusions that we paid for also were not delivered on. Our "garden view" room consisted of the viewing of a solid cement wall. The "dedicated room location" was filled with non Nolitour plus individuals, and everyone used the pool in the area. There were no beach towels in our room, nor was there our own concierge service, or VIP room amentities. When I tried to take advantage of the 20% spa discount, I was told at first there was no discount.

The beach club was not accessible by anyone other then Blue Bay members, and we were approached on the second day of our vacation to join. After being told it would be a ten minute presentation, we sat for 2 hours listening, not able to leave even though we tried to extract ourselves numerous times. We were then continuously approached by Club members throughout our time, who tried to sell us on the Circle One. We were promised gifts for attending the presentation, a promise which was never delivered upon either. In fact, the whole experience with the Circle One was so bad that we warned other people while we were on the resort not to go.

Finally, we have to make it known that while on the resort, sitting pool side next to the dining hall, we were approached by a staff member wearing a white Circle One polo who asked my husband if he was interested in buying drugs from him. This was NOT acceptable. With such strong service and impressive dining in the past, the Blue Bay Villas Dorados was a severe disappointment and we truly feel as though the experience we had has turned us from the Blue Bay Family.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank SparkesCoombs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO D, Guest Service at BlueBay Villas Doradas Adults Only, responded to this reviewResponded 1 week ago

Dear SparkesCoombs,

We thank you so much for having selected BlueBay Villas Doradas to spend your holidays.

On behalf of the entire staff of our hotel we want to thank you for sharing your comments and highlight each point of improvement and good things experienced, we are working hard to increase our service quality in order to offer a service that exceeds the expectations of our customers. At the same time we want to apologize for the inconveniences you have experienced during your stay.

We consider your comments as a good opportunity of improvement.

Our expectation is to have our entire customer back to the resort every year for that reason working on the customer’s reviews and solve is very important for us.

Thank you once again for your review.

Best regards.

Hamler Perez
Guest Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

Our trip started "rocky" . They gave us a room VERY near the stage & it was so loud that it was not going to be a peaceful vacation.They gave us a quieter room the next day.
The food and drinks was good & the grounds were clean.
People were saving beach chairs as early as 4:00am making it hard to find shade.

  • Stayed: February 2014, travelled as a couple
    • Value
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1  Thank rbfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO D, Guest Service at BlueBay Villas Doradas Adults Only, responded to this reviewResponded 1 week ago

Dear rbfisher

Thank so mucho for coming to BlueBay Villas Doradas and sharing your positive experience.

It’s more than a great pleasure for us to read your positive reviews about us and highlight the great work of our entire Staff , our goal is to offer a service to exceed our customers’ expectations however it would not be possible to get it without our good employees.

We really appreciate that you advice others people to come to our hotel.

Thank you again for your good review.

Best regards

Hamler Perez
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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