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“Negative Reviews are Right On!” 1 of 5 bubbles
Review of Cofresi Palm Beach & Spa Resort

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Cofresi Palm Beach & Spa Resort
Ranked #12 of 41 Hotels in Puerto Plata
New York
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Negative Reviews are Right On!”
1 of 5 bubbles Reviewed 6 August 2012

I checked the reviews on trip advisor only to find lots of negative reviews. The negative reviews are right on. Only if you are a VIP member would you have an excellent experience. The VIP side of the hotel offers great services and beautiful rooms. We stayed in the Cofresi Palm and I was very disappointed. When we arrived we had to wait hours for our room. Once we got our room, it was a huge disappointment. The room is so outdated and runned down. We didn't even have a place to put our clothes. We had to live off of our luggages. We were four people in the room (2 adults 2 kids) and only had two towels. The maid would only come and clean the room when she received tips.

The food at the buffets is horrible. Not too many options to choose from. You are only allowed to make reservations to the a la carte restaurants from 9:00am - 10:00am. If you show up before or after this time, you will be received with a nasty attitude and you will be turned away. I have never seen anything like this in my life (and I am a frequent traveler).

We changed rooms only to find that the new room was worst than the first. Most of the staff has an attitude. Too many locals stay at the hotel which means lot of noise and annoying behavior. After this review someone from the hotel is going to write and say that they are sorry for my experience and that when I return they will do their best to make it a more enjoyable one. I will NEVER go back even if they offered me a million dollars.

The positive reviews you read must come from the VIP members. We went on the VIP tour (where they try to sell us a VIP membership) and the difference in the rooms and the treatment you receive is like night and day. Only if you are a VIP member will you like this hotel.

Room Tip: Only stay here if you are VIP or if you upgrade to the Jr. Suit
See more room tips
  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank inlovewithd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,520 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (991)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
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English first
Westchester, New York, United States
1 review
5 of 5 bubbles Reviewed 6 August 2012

This resort was awesome. From the moment we got there it was truly paradise. We were there with a group of 13 people. We all had junior suites, 1 of the people were a member so we upgrated to the gold bracelets which means we could go anywhere we wanted. The only higher color bracelet is black those are for people that own a Villa. But it was great. The food was really good, they could use more varities of beer though they only had Presidente which you get used to it..The rooms were very clean and fixed up every morning..Service was great and everyone was very friendly..Sports bar was alot of fun and the club Vibe was awesome..VIP pool is great with a Hookah bar and a regular bar it was very relaxing...I hope this was helpful, you will have a great time and DON'T listen to all these bad reviews.....

Room Tip: Definetly get a junior suite by the pool building 41 was a perfect location!!!!
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  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ralph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bronx, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 5 August 2012

This was my first time in Puerto Plata and I left things last minute. The landscape is beautiful but the service is pitiful. You would ask a worker a question and they wouldn't know how to answer. Some of the waiters didn't give a damn of your comfort at the buffet. Some guests are very wild and ghetto.
The place is very nice and big.(lots of walking) There are lots of activities to enjoy so it is good to stay for a longer time. I stayed for 2 nights. The room was very nice and cleaned but since some of the standard rooms have connection doors, there is lack of privacy you can hear everything. This resort has lots of kids, its more of a family thing, so if you are going solo or with a partner this isn't for you. The most awful thing at the resort was the service.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank iliana98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 August 2012

This was my first visit to Puerta Plata. I didn't know what to expect since I've only been to Punta Cana. To my surprise, I had a great time. Everything was good from the food to City Tour, which included the brugal factory and cable car. The best part of the visit was the entertainment. I saw them on several occasions and they always did a great job. Sexy Blackie was a great dancer, very friendly, and always smiling. Thanks for making my vacation memorable.

  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Naomi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 August 2012

We've been to five star resorts before but this was the first time at a beautiful resort with beach shores, pools and wellness spa. From the time we stepped into the resort to the time that we left, the experience and service was simply outstanding.

Morning breakfast was just delicious, served for one person was enough to feed two adults and a toddler. The lunch was also quite good.

Rooms are enough spacious, good for the family. The main USP of the resort is its pool and the spa. Huge beach welcomes you to spend time on the sands.

Stayed there for 4 days with my wife and kid, really had a great time. Staff were friendly and always there to assist you.

Room Tip: Beach facing rooms are great and beautiful views with sounds of the waves.
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  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 August 2012

My son and I stayed four nights at Cofresi Palm Beach and one of the best things there was "show time". The every night show amused us a lot. The entertainer team did a great job. One of the guy named Sesy Banana was very nice with my child accomodating him to participated in the games. The hotel is very big and beautiful, and it was very clean. The food was very delicious. The personnel was friendly and helpful. Over all it was a good experience have been at Cofresi Palm Beach.
Jacqueline from Connecticut

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgewood, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 2 August 2012

Arrived on 7/29/12 wasn't able to check in till 4:30 pm.... Went by the bar area the lady at the bar was rude...once I was able to check in I was given a room that was more like a motel room... The mini bar was old and rusted.....the bed was dirty with foot prints and orange stains.....the bathroom was old....nothing like they show on the Internet. Went to the reception area to complain.... they have no customer service skills....they act has if they can not speak English....spoke to a man named Jose he said the check back with him in 25 minutes....he did give myself and other family members a different room...but the mini bar was empty the whole stay... I called to complain no one came and I went to the reception area to complain no one came... I checked out and the mini bar was still empty.... We had a leak in the bathroom they actually came within the 3 hrs....

This Hotel main focus is the VIP customers....All customers should be treated with the VIP treatment if you want a returning customer!!!!

Too many steps....

Food:

The food was not great...nothing different samething everyday..
Snack consist of only hotdogs hamburger and fries all day everyday....
Nothing kid friendly....

Pool:

Lots of pools but need more maintence...dirty cups all around the pool area... Tree leafs all in the pool...

They stop giving towels way before the pool closes...Which doesn't make sense.

I really didn't see and life guards either...

Beach:

The worst beach in DR.... It smells...

Drinks:

They have no variety on drinks... Piña colada was nasty and the Tap beer smelled...I gave up on drinks and drank Cola.....



Employees:

Front desk no customer service skills...they rather joke around with each other instead of helping out the customer..

You try calling the front desk you have to let the phone ring about 15 times before they pick up...

You can complain to them all you want and no one will help...

The employees are rude...no people skills...

I checked out on 8/2/12 and will never return or recommend this hotel.....

NYC traveler.....

Room Tip: "Stay Away"
See more room tips
  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Marina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cofresi Palm Beach & Spa Resort

Property: Cofresi Palm Beach & Spa Resort
Address: 1 Paradise Drive | Cofresi Beach, Puerto Plata 57000, Dominican Republic (Formerly Be Live Grand Carey)
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Puerto Plata
#11 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cofresi Palm Beach & Spa Resort 3.5*
Number of rooms: 468
Official Description (provided by the hotel):
Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more   less 
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Also Known As:
Sun Village Puerto Plata
Sun Village Hotel Cofresi
Dominican Republic Sun Village
Sun Village Dominican Republic
Sun Village Spa
Sun Village Resort Dominican Republic
Sun Village Resort Puerto Plata
Sun Village Beach Resort
Sun Village Resort Spa Puerto Plata
Cofresi Palm Beach & Spa Resort Dominican Republic/Puerto Plata

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