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“Fantastic resort”

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Be Live Collection Marien
Ranked #9 of 40 Hotels in Puerto Plata
Reviewed 2 May 2014

Had 2 amazing holidays here, room upgrade was lovely with fab accommodation , staff amazing especially Danny in entertainment. All staff so friendly and couldn't do enough for us, well recommended .

Maxine Jarvis

Stayed: January 2014, travelled with family
1  Thank maxinePortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 7 May 2014

Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,557 - 1,563 of 3,878 reviews

Reviewed 2 May 2014

Beautiful views , pool , people , amazing entertainment , beautiful food , would go there over and over again! Huge thank you to danawry and Miguel they really made our holiday! Make sure when you go to say hello to them their a brilliant laugh and really make your holiday complete! Wouldn't of been the same without them!Amazing photographers ! Just the best holiday you could ask for with the best people!

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank Annyadurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 7 May 2014

Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Stayed at this hotel for a short break with my wife and son. The hotel is nicely laid out but the room we were in, especially the bathroom could do with a renovation. Service is also not the hotels strong point, the room was not ready and they left us to wait in the hot lobby wit our 3 year old. The service at the bars and restaurants is not on par with other hotels in the Dominican Republic. The restaurant and the selection and taste of dishes was really poor, after 2 days we considered going out to eat instead. Definitely possible to find much better value in the area. As far as 'all in' drinks in the room were concerned these consisted of one 7 up and 1 Pepsi and 1 liter of water per day maybe a insufficient.
The good of this hotel is the pool and the beach, the beach really being very, very nice.
All in all, if this hotel can be booked at a low price (< 100 USD per day for 2) this could be ok, with the added benefit guaranteed weightless due to bad tasting food ;-)

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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4  Thank Dispizcust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 8 May 2014

Dear Mr./Mrs.:

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.


Sincerely,
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Myself and my boyfriend, along with 12 relatives, stayed at the Be Live Grand Marian in Pueto Plata the week of April 13th to 20th, 2014. Great value for the price, but I don't think we would return again... Here was our experience: Check-in was smooth, welcome drink was awesome and refreshing and the Men helping us with our luggage were super friendly and very accommodating! My boyfriend decided to upgrade immediately at check-in after learning we were being placed in building 4 and having read reviews we understood this was an older building and further from the beach than we wished to be- he paid the $40 extra a night to be upgraded in building 9, and although no other ocean views were available, we were pleasantly surprised that we had a partial view of the beach and ocean from our 2nd floor balcony- it was awesome! The room itself (rm 9221) had modern furniture, with a low king bed with a rock hard mattress (although we slept great on it!), a small bathroom with a jetted tub. The balcony was huge, definitely the best part of the entire room!!! The cleaning left a lot of be desired- the lampshades were filthy, the mini-decorative canopy above our pillows was stained and disgusting, the headboard had dried on 'goop' that no amount of my elbow grease could remove. We also had a lot of misquitos everywhere, but particularly in the bathroom, at all times. Our relatives didn't experience this in their rooms- we weren't able to find the source of them, but my boyfriend suspected they may be coming in from the AC vent. But... On the positive the AC worked great :) Daily house keeping did a good job- tip well and they'll look after overstocking your mini-fridge beyond the standard 2 soda and 1 beer.

The food was awesome- breakfast buffet was the best, lots to choose from, highly recommend the pancakes and omelettes! Fresh smoothies and juices were offered, and buffet staff were incredibly welcoming, quick to please you and worked so hard in the extreme heat!! We also ate at the gourmet restaurant and we loved it, the Brazilian restaurant was amazing and did a great Happy Birthday show for my boyfriend and his cousin at the table with cake, it was so sweet and unexpected! The snack bar helped take care of any mid-afternoon hunger pangs until dinner- hotdogs, hamburgers, fries and salad... not terribly original but it hit the spot (although i do wish there had of been more fresh fruit available!) The staff at these restaurants are first class!!

Drinks- strong and yummy! We brought our bubba kegs with us and it proved to be useful, saved us many trips to the beach and pool bars considering the little plastic cups they use. The Screwdriver, Long Island and El Presidente beer were the best... I miss it and will need this week just to detox from it all! Lol

Beach- staff worked so hard to clean up the never ending seaweed that washed ashore... The beach had many broken seashells in the sand and so was less smooth and refined, but was still lovely. We were told the wind in Puerto Plata can be brisk, and it certainly was, causing choppier water and waves- but we all had a blast playing in the ocean :). The beach was a perfect place to be for the first half of the day, plenty of beach loungers and shade for those of us who burn easily. There was also a fair share of topless women on the beach for a family resort- but personally we didn't mind it whatsoever. Toward the late afternoon, we found the wind really kicked up and caused sand to fly everywhere- this was our cue to move to the pool. There was a considerable amount of solicitors on the beach, some claiming to be staff at the hotel and others not- one was actually arrested right in front of us, it all became rather irritating. Usually a friendly 'no thank you' worked, however the photographer that worked for the resort who preyed on woman on the beach was a little more aggressive and downright creepy- at one point my boyfriend intervened as he was insisting on posing his underage cousin a little too seductively. Also, avoid the 'free market' that you'll hear about from a number of solicitors- it's located about a kilometre up the beach- we found it overpriced, pushy and had nothing other than the same souvenirs we had already seen at the shops on the resort.

The Pool- huge and warm!! I was surprised to see that most of the children stayed on one side of the pool, which was great as our group was large and so we occupied the side closest to the bar- very convenient!

Nightly entertainment ranged from a beach party, a Michael Jackson show, movies and Dominican night- and it was all a lot of fun- the staff really works hard to ensure you're enjoying the show- albeit a little kitchy. We enjoyed our time spent at the beach bar in the evening, the crowd was in good spirits and drinks were served fast. Also, the Disco was opened for karaoke and dancing, and ended up being our final destination before crawling back to our rooms- all in all, our evenings were a lot of fun!

Biggest issue I had with this resort was the security- or lack there of. Our room cards became deactivated and I proceeded twice to get new room cards without being asked for ID, and without my name even being asked by the front desk staff (my name isn't on the reservation and they didn't even ask whose name was, just what my room number was!!). Also, no deadlocks on the room doors (and we were in the updated building), and at one point I was in the bathroom stall when the door opened by the service lady without knocking, and towels were left on the bathroom sink! A little unnerving! Also, we found that the hotel staff spoke very little English, which was surprising for us who are used to being accommodated at other resorts we've visited- but I'm thinking we could have tried harder to learn a little more Spanish.

All in all, a big thanks to the Be Live Grand Marian for a terrific week in paradise!

Stayed: April 2014, travelled with family
10  Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 10 May 2014

Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Hotel was beautiful with a huge pool. Service was excellent, maids did a great job and the pool bartenders Quintin and Melvin were great. Food was good at the buffet but did get repetitive. The three a la carts were very good, the Brazillian was the best. Snack bar and patio at the beach was nice, but bring bug spray for the Mosquitos. Entertainment team did a very good job. Michael Jackson show is a must. Rooms were very dated but clean. We upgraded to superior ocean view the first night. Definitely worth it. Ocean view rooms face the ocean (not a side view) and you can see and hear it from the balcony. We were located in bldg 9, second floor. I would recommend the 2nd floor as your view may be obstructed by the trees on the 3rd floor ( in my opinion).
This is a very good four star hotel. It could be a five star with more updated rooms and a swim up bar in the pool. Definitely would return.
We were a group of five that stayed here from April 10-17, 2014.

Stayed: April 2014, travelled with friends
6  Thank lorrbsept
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 7 May 2014

Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel. especially to Melvin and Quintin.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services. We also thank you for your observations.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

I just returned from one week at Be Live Gran Marien. This is the second year I have booked in for the Be Single week. This is a week geared to solo travellers. Multiple events are planned daily by animation staff headed by Victor Peralta. These events are geared to building lasting friendships and comradery amongst a variety of diverse travellers. From the moment I arrived and checked in, every request and need was met. My room was changed to accommodate a request to be closer to friends, money was changed no problems with fair exchange rates, and restaurant reservations booked. The buffet restaurant has a wide variety of good choices at all three meals. The service is excellent and most requests are met promptly and accurately. The three a la carte restaurants include Mexican, Brasilian and Gourmet. The food in these restaurants is first class, prepared and presented with excellent service. There is also the beachside snack bar for those who prefer more casual fare at non traditional hours.

The cleaning staff kept the rooms immaculately cleaned and stocked. There were no bugs or odd moisture odours like some other hotels in the
area. Air conditioning was also working well.

Security at the hotel was ample and although during our stay there were locals caught trying to break into the complex, security were on alert and caught the men.

As far as activities, the animation staff under the professional direction of Victor Peralta provide round the clock attention to our Be Single program. Volleyball, cocktail hours, rum and dessert tasting, group dinner reservations, a lovely BBQ dinner on the beach, seating at the hotel shows which are phenomenal are just a few of the perks. We also had two brackets parties, a toga party, a pyjama party and a dedicated time for group karaoke at the Vinoteca (wine bar).

Normally solo travellers pay a premium because the room is not being booked for double occupancy. The biggest perk of Be Single week is that this premium is waived and we pay the same price as other travellers and still get the best variety of activities and premium service.

Lastly, included in this week was a group excursion. This year it was the jeep safari tour which showed us the beautiful rural landscapes surrounding Puerto Plata along with local hospitality, coffee, chocolate, fruit and vegetables, mamajuana and cigars.

I think the hotel should continue to offer this program, perhaps more than once per year. It is a chance to showcase the professional and attentive staff, bring many cultures of people together to enjoy the natural beauty of Puerto Plata and to publicize Be Live hotels.

Thank you to Victor for his professional and attentive service during the week. As a solo traveller I felt safe,
informed, entertained and after a week at the hotel, well relaxed. I met close to a dozen other solo travellers who have become great friends. With four languages amongst is we managed to communicate effectively and enjoy a fabulous trip.

I would recommend this hotel and it's staff to anyone I know. I do not have one complaint but especially praise the animation staff for their excellent one week program offered for solo travellers.

  • Stayed: April 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
5  Thank LisaLisa197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 10 May 2014

Dear Mr. / Mrs.:

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us through this web site.

Thank you for selecting our Be Live Grand Marien for your stay at the Dominican Republic.
It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We appreciate your compliments to our staff, specially to our Animation Director, Mr. Victor Peralta, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

Will be really a pleasure to welcome you back, receive our warm Regards.

ATT:
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

We stayed at the Be Live Grand Marien from April 3 - 10, 2014 and I would go back there tomorrow if I could. I was so thrilled with this resort from the friendliness of the people upon arriving to the overwhelming disappointment when we had to leave.
I was concerned as we read the terrible reviews but I can honestly say there is nothing negative to say.....at all. Resort was amazing clean including our room, food was great throughout the resort and overall vacation was terrific. Staff also were awesome everywhere throughout the resort.
I will definitely return to this resort as the only complaint that I could honesly say was no cappicino bar; got used to this in Cuba. But this resort has it all; I recommend it for anyone that does not want too big but yet not too small.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this reviewResponded 16 May 2014

Dear Mr. /Mrs.

We greatly appreciate your kindness comments, which are very important for us, since they help us to improve on our services. Thank you for having shared your experience through this web site and at the same time our gratitude for your selection to enjoy your vacations in the Dominican Republic.

At Be Live Grand Marien we are highly pleased for having had the opportunity to offer you our services and to learn that you enjoyed your stay with us, it is fantastic.

Once more, thank you for your valuable comments. We do hope to have the opportunity to serve you here at our Be Live Grand Marien.

Our warmest Regards.

Sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Be Live Collection Marien

Address: Carretera Luperon, Km. 4,5, Puerto Plata 57000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Puerto Plata
#8 Luxury Hotel in Puerto Plata
#8 On the Beach Hotel in Puerto Plata
Price Range: £82 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Collection Marien 4*
Number of rooms: 584
Official Description (provided by the hotel):
Be Live Collection Marien is an all-inclusive 5-star resort in Puerto Plata, located in the northern coast of the Dominican Republic. With a privileged location synonymous of beautiful settings and its heavenly beaches, it is a perfect place to spend a relaxing vacation whether it is for a romantic getaway or for a family fun adventure. The resort features a spa, nearby golf course for guests and event facilities ideal for hosting special events. This complex is located 1 hour from Santiago de Los Caballeros, 10 minutes from the city of Puerto Plata, known for its rum factories and 30 minutes from Gregorio Luperon International Airport. ... more   less 
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Also Known As:
Be Live Grand Marien Hotel Puerto Plata
Grand Oasis Marien Hotel
Coral Marien Puerto Plata
Oasis Marien
Marien Coral Resort
Grand Oasis Marien Puerto Plata
Be Live Collection Marien Dominican Republic/Puerto Plata

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