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“Horrible!!”

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Be Live Collection Marien
Ranked #9 of 40 Hotels in Puerto Plata
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrible!!”
Reviewed 5 May 2014 via mobile

the service? the WORST! specially in the recepction, they don't care about anything! we had a problem with one of our swimming pool towel because someone stole it and we went to the receptions, the receptionist told us that we had to pay for it 20 dollars, what?! i'm telling you that we were stolen and you tell me that we HAVE to pay? instead of resolve the problem, the guy, who was in the reception, starts to laugh and he told us that it was our problem! the day after, we found one in the swimming pool, so we went to change it but we couldn't because they told us that we had to give it to them the day before so they could wash it...there was no way that they could change our dirty towel for another clean..so we had to use it..DIRTY! The quality of the food is horrible! You don't have also a lot of choice! The room was dirty and they never filled the minibar! We only drink like 2 drinks because there was a lot of people! and theres only 3 bar where you can get something! So people if you have to travel in DR don't go there! At least go in the Be Live at punta cana! There is a little best! But not that much!

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Paola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 7 May 2014
Dear Mr./Mrs.:

Thank you for your comments through this web site, wish is very important for us, since they help us to improve on our services.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.

Please receive our warm regards from Dominican Republic, .

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Abington, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 May 2014

Food was tasteless and fried and meh at the buffet. Couldn't get a reservation at a restaurant, even though we were a honeymoon couple. Bugs in our room. How is this a 4 star hotel is beyond me. Avoid

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melissa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 7 May 2014
Dear Mr./Mrs.:

Thank you for your comments through this web site, wish is very important for us, since they help us to improve on our services.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.


Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleethorpes, United Kingdom
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 May 2014

went here in april I wasn't to impressed but it was ok the pool was ace and big haha as I like to be in the pool... and my partner enjoyed playing water basket ball and pole in the pool... the food wasn't very good I wasn't impressed with it all to be honest... the room were also ok but we were not there to stay in the room haha they did the job we take a shower and sleep in there and they were cleaned everyday as for the fridge to be filled up well there wasn't alayas beer 7up or coke in there we had something but there should been one of each pop and 2 beers but wanst very often we had 2 beers... the shows were also ok but the thing is we was there for 2 weeks and we saw the same show twice a few times x

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lou2009gy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 7 May 2014
Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2014 via mobile

Had 2 amazing holidays here, room upgrade was lovely with fab accommodation , staff amazing especially Danny in entertainment. All staff so friendly and couldn't do enough for us, well recommended .

Maxine Jarvis

Stayed January 2014, travelled with family
Helpful?
1 Thank maxinePortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 7 May 2014
Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

Beautiful views , pool , people , amazing entertainment , beautiful food , would go there over and over again! Huge thank you to danawry and Miguel they really made our holiday! Make sure when you go to say hello to them their a brilliant laugh and really make your holiday complete! Wouldn't of been the same without them!Amazing photographers ! Just the best holiday you could ask for with the best people!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annyadurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 7 May 2014
Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014

Stayed at this hotel for a short break with my wife and son. The hotel is nicely laid out but the room we were in, especially the bathroom could do with a renovation. Service is also not the hotels strong point, the room was not ready and they left us to wait in the hot lobby wit our 3 year old. The service at the bars and restaurants is not on par with other hotels in the Dominican Republic. The restaurant and the selection and taste of dishes was really poor, after 2 days we considered going out to eat instead. Definitely possible to find much better value in the area. As far as 'all in' drinks in the room were concerned these consisted of one 7 up and 1 Pepsi and 1 liter of water per day maybe a insufficient.
The good of this hotel is the pool and the beach, the beach really being very, very nice.
All in all, if this hotel can be booked at a low price (< 100 USD per day for 2) this could be ok, with the added benefit guaranteed weightless due to bad tasting food ;-)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dispizcust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 8 May 2014
Dear Mr./Mrs.:

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.


Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thompson, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 April 2014 via mobile

Myself and my boyfriend, along with 12 relatives, stayed at the Be Live Grand Marian in Pueto Plata the week of April 13th to 20th, 2014. Great value for the price, but I don't think we would return again... Here was our experience: Check-in was smooth, welcome drink was awesome and refreshing and the Men helping us with our luggage were super friendly and very accommodating! My boyfriend decided to upgrade immediately at check-in after learning we were being placed in building 4 and having read reviews we understood this was an older building and further from the beach than we wished to be- he paid the $40 extra a night to be upgraded in building 9, and although no other ocean views were available, we were pleasantly surprised that we had a partial view of the beach and ocean from our 2nd floor balcony- it was awesome! The room itself (rm 9221) had modern furniture, with a low king bed with a rock hard mattress (although we slept great on it!), a small bathroom with a jetted tub. The balcony was huge, definitely the best part of the entire room!!! The cleaning left a lot of be desired- the lampshades were filthy, the mini-decorative canopy above our pillows was stained and disgusting, the headboard had dried on 'goop' that no amount of my elbow grease could remove. We also had a lot of misquitos everywhere, but particularly in the bathroom, at all times. Our relatives didn't experience this in their rooms- we weren't able to find the source of them, but my boyfriend suspected they may be coming in from the AC vent. But... On the positive the AC worked great :) Daily house keeping did a good job- tip well and they'll look after overstocking your mini-fridge beyond the standard 2 soda and 1 beer.

The food was awesome- breakfast buffet was the best, lots to choose from, highly recommend the pancakes and omelettes! Fresh smoothies and juices were offered, and buffet staff were incredibly welcoming, quick to please you and worked so hard in the extreme heat!! We also ate at the gourmet restaurant and we loved it, the Brazilian restaurant was amazing and did a great Happy Birthday show for my boyfriend and his cousin at the table with cake, it was so sweet and unexpected! The snack bar helped take care of any mid-afternoon hunger pangs until dinner- hotdogs, hamburgers, fries and salad... not terribly original but it hit the spot (although i do wish there had of been more fresh fruit available!) The staff at these restaurants are first class!!

Drinks- strong and yummy! We brought our bubba kegs with us and it proved to be useful, saved us many trips to the beach and pool bars considering the little plastic cups they use. The Screwdriver, Long Island and El Presidente beer were the best... I miss it and will need this week just to detox from it all! Lol

Beach- staff worked so hard to clean up the never ending seaweed that washed ashore... The beach had many broken seashells in the sand and so was less smooth and refined, but was still lovely. We were told the wind in Puerto Plata can be brisk, and it certainly was, causing choppier water and waves- but we all had a blast playing in the ocean :). The beach was a perfect place to be for the first half of the day, plenty of beach loungers and shade for those of us who burn easily. There was also a fair share of topless women on the beach for a family resort- but personally we didn't mind it whatsoever. Toward the late afternoon, we found the wind really kicked up and caused sand to fly everywhere- this was our cue to move to the pool. There was a considerable amount of solicitors on the beach, some claiming to be staff at the hotel and others not- one was actually arrested right in front of us, it all became rather irritating. Usually a friendly 'no thank you' worked, however the photographer that worked for the resort who preyed on woman on the beach was a little more aggressive and downright creepy- at one point my boyfriend intervened as he was insisting on posing his underage cousin a little too seductively. Also, avoid the 'free market' that you'll hear about from a number of solicitors- it's located about a kilometre up the beach- we found it overpriced, pushy and had nothing other than the same souvenirs we had already seen at the shops on the resort.

The Pool- huge and warm!! I was surprised to see that most of the children stayed on one side of the pool, which was great as our group was large and so we occupied the side closest to the bar- very convenient!

Nightly entertainment ranged from a beach party, a Michael Jackson show, movies and Dominican night- and it was all a lot of fun- the staff really works hard to ensure you're enjoying the show- albeit a little kitchy. We enjoyed our time spent at the beach bar in the evening, the crowd was in good spirits and drinks were served fast. Also, the Disco was opened for karaoke and dancing, and ended up being our final destination before crawling back to our rooms- all in all, our evenings were a lot of fun!

Biggest issue I had with this resort was the security- or lack there of. Our room cards became deactivated and I proceeded twice to get new room cards without being asked for ID, and without my name even being asked by the front desk staff (my name isn't on the reservation and they didn't even ask whose name was, just what my room number was!!). Also, no deadlocks on the room doors (and we were in the updated building), and at one point I was in the bathroom stall when the door opened by the service lady without knocking, and towels were left on the bathroom sink! A little unnerving! Also, we found that the hotel staff spoke very little English, which was surprising for us who are used to being accommodated at other resorts we've visited- but I'm thinking we could have tried harder to learn a little more Spanish.

All in all, a big thanks to the Be Live Grand Marian for a terrific week in paradise!

Stayed April 2014, travelled with family
Helpful?
10 Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Be Live G, Gerente at Be Live Collection Marien, responded to this review, 10 May 2014
Dear Mr./Mrs.

First of all, we would like to express our gratitude for sharing your impressions of your recent stay with us, through this web site.

It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the various Departments of the Hotel.

We thank you for your kindness comments, wish are very important for us, since they helps us to improve on our services.

We would like to extend our most sincere apologies for any difficulties you may have experienced during your stay; your comments for the appropriate measures will be taken wherever possible.

Please receive our warm regards from Dominican Republic, has been a pleasure to serve you.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Be Live Collection Marien

Property: Be Live Collection Marien
Address: Carretera Luperon, Km. 4,5, Puerto Plata 57000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Puerto Plata
#8 Luxury Hotel in Puerto Plata
#8 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): £
Hotel Class:4 star — Be Live Collection Marien 4*
Number of rooms: 584
Official Description (provided by the hotel):
Be Live Collection Marien is an all-inclusive 5-star resort in Puerto Plata, located in the northern coast of the Dominican Republic. With a privileged location synonymous of beautiful settings and its heavenly beaches, it is a perfect place to spend a relaxing vacation whether it is for a romantic getaway or for a family fun adventure. The resort features a spa, nearby golf course for guests and event facilities ideal for hosting special events. This complex is located 1 hour from Santiago de Los Caballeros, 10 minutes from the city of Puerto Plata, known for its rum factories and 30 minutes from Gregorio Luperon International Airport. ... more   less 
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Also Known As:
Be Live Grand Marien Hotel Puerto Plata
Grand Oasis Marien Hotel
Coral Marien Puerto Plata
Oasis Marien
Marien Coral Resort
Grand Oasis Marien Puerto Plata
Be Live Collection Marien Dominican Republic/Puerto Plata

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