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“A disappointing resort which is completely oversold by the website.”

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Puerto Plata Village Resort
Ranked #37 of 40 Hotels in Puerto Plata
Reviewed 31 August 2011

This resort was really disappointing. The rooms, while perfectly clean, were very outdated with old, worn out furniture and a bath that had seen better days. This resort was sold to us as a "4 star resort", which it most definitely was not.

1) The all inclusive package included food in the buffet, restaurants and snack bar; and drinks. The snack bar offered burgers and pizza, all of which had a bizzare taste to them, and they are hardly what you want to eat in 30 C heat. There were no ice creams included in the all inclusive – these had to be bought at the shop on site.

2) The cocktails, while advertised on the website as being served in proper glasses with fresh fruit decoration were served in cheap plastic cups with generic 'mixed fruit' juice poured in top of the alcohol of your choice. Not quite what you expect from a four star resort.

3) The website advertises a buffet restaurant and 3 a la carte restaurants, however only one of the a la cartes was open about once a week. The 'Italian' a la carte restaurant actually had a buffet starter and dessert, and an a la carte main menu, with around 6 options. Only one of these options was italian (lasagna), while the others were things like lamb chops and chicken. My friend had the lamb chops, which were actually just fat and bones. The food in the buffet was horrible, and there were often flies on the fruit and the salads. The desserts were normally just a big cake, some fruit and jelly. There was a snack bar at the beach as well as in the resort which served burgers and hot dogs, again they had a strange taste to them. I would rather have eaten school dinners for two weeks.

4) Do not go here if you want to lie by the pool in peace and quiet. Loud dance music is played by the pool all day as well as by the beach. There is also entertainment like step aerobics and a strange 'sexy legs' competition, which, in my opinion, was pretty inappropriate for a family resort in the daytime and also appeared to be sexualising some of the younger teenage girls. Also, this is one of the only hotels in the resort complex which admits locals, which meant that the resort was very loud and busy during the weekends, with lots of children.

5) There was loud night time entertainment (i.e. karaoke) which we did not go to, but we could hear it in our room. The whole resort gave the impression of being the Butlins of the Dominican Republic.

6) We were pestered quite a lot by the local men, both at the beach (trying to show us around their hotel) and in the resort, even by the staff. Quite a few of the men would stare and hiss at us, while one of the first things some of the bartenders said to us was, ‘Are you single?’.

Overall, I really would not recommend this resort. We found it cheap on the internet and thought it was a good deal, however we definitely should have read more reviews before we booked – it appears some other people have also had bad experiences.

-Claire (and Laurie)

  • Stayed: July 2011, travelled with friends
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9  Thank ClaireA88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 - 196 of 682 reviews

Reviewed 8 August 2011

We had serious doubts after booking this holidayl (unfortunately we didn't read the reviews until after booking) . Cheap flights, cheap resort and thought too good to be true...it was.

The stories and nightmares of awful food were true. 2 out of the 3 of us had horrendous diarrhoea and violent sickness. The buffet is the same everyday. The food in the ala carte restaurants worse. The mexican restaurant giving myself food poisoning and confined to my bed in the apartment for 48 hours. The only time of the day we felt confident with the food was breakfast. The prepared to order pancakes were great. We ended up leaving the resort and having meals in other local restaurants for lunch and dinner. The thought of smelling and tasting the food that made you violently ill again was enough to make us happy at spending extra.
The resort itself is very run down. In it's hayday...which was 20/25 years ago it was very busy. Now it's like a ghost town. Even the locals acknowledge this fact. The staff in the hotel it has to be said were excellant. They couldn't do enough to help you, and were very friendly.
The beach does not have white stretching sands and clear blue water. It is the Atlantic Ocean NOT the Caribbean Sea on this part of the Dominican. The sea is often rough and murky with lots of sea weed around your legs. Sand pretty average, you could be in Costa Del Sol or any resort. Usual beach sellers constantly trying to sell you the usual tat.
Outside the resort it is very expensive. Also beware of Mafia hanging about outside the resorts waiting for tourists to venture away from the guarded gates. We were unaware of these people until warned by a local bus driver after travelling the local way into Sosua.
Would we go back to the Dominican again...the answer is no. If we did I would pay extra for a nicer hotel on the other side of the Dominican.
Please read the reviews and think carefully before you book here. If we could have afforded to buy cheap flights home after our first week we would have.

  • Stayed: October 2010, travelled with family
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10  Thank Clare R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

Worried about the weather at the time we were going, according to weather 10 day forecasts we wouldn't see any sun! How wrong was that. Complex lovely, staff deserve 20/10, food Brill, entertainment team fantastic. Going back in Feb to meet up with newfound friends.

  • Stayed: July 2011
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4  Thank dominican999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

very disappointed in some things with this hotel:
1. very outdated. rooms were old and furniture was disgusting.
2. supposed to have three restaurant choices but only one was open.
3. entertainment was pretty bad like one woman and five guys dancing to disco music CDs and playing drinking games with underage patrons.
4. some things ridiculous such as to use internet very expensive and to down load boarding passes you have to pay. to play pool you have to go back to main reception desk and pay (what happened to All inclusive).
5. they could have offered us a suite instead of two crummy rooms, that would have been much better and less expensive.
on the good side....very nice employees, good food, beautiful pool.

  • Stayed: July 2011, travelled with family
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3  Thank leah262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

We found this property very nice. They are mostly villas as the name implies and that was a nice change from a high rise. We had a very roomy villa with siting area and dinning area. Perfect for the 4 of us travelling. Food was good most nights. Mostly carribean style cuisine. Food got tricky with our kids since they are picky eaters. They didn't have kid friendly food. They eventually adjusted. The staff was wonderful. Very friendly. Not much selection as far as drinks. Only beer available was Presidente on draft. Also, only house liquor all from the same distillary called Normandy. Stuck to drinking rum punch all week. There were no nightly shows as advertised,I guess because there were very few of us staying there. May must be off, off season. The staff at the beach were also very nice.
Con:Annoyed all week by Lifestyles sales guys trying to sell us a time share at their hotel. Over all we had a pleasant stay.

  • Stayed: May 2011, travelled with family
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2  Thank Marg631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

We continue Lusee2U of March 30 2011 its assessment NOT 100% but 300% totally agree!

Staff makes all the trouble in the world to you as comfortable as possible, even if you are sick.
We stayed a long time in this hotel to recuperate because my husband has cancer.
We already have travel 18 years on holiday and have to admit that this is one of the best holiday, price quality.

EXCEPT ONE THING WE NOT AGREE ONE AT !!! We had have no problems with Alberto, he was always very correct and helpful with us, seem like all of the rest !!!

Like all employees of the hotel they are very proffesional, friendly, honest and helpful, even the security of the hotel.
They were very strict and correct what we appreciate, safety first!
The food was very good, enough choice, there is always something you desire.
Usually the food we already bored after 1 week in the same hotel, but here the food was very good for us, there is always something you desire.

In the weekends many Dominican stay at this hotel.
They enjoy life and having fun, rain or no rain!
Many foreigners say that' s noisy and busy, they don't like at, we found it very funy !
You have good and bad people, like everywhere in the world!

We must be honest, if you want "ONLY LUXURY" at your holiday and "all the rest don't care", you sit in the wrong place !!!
Here is the price, great quality the number 1 !!!

Rambo (Frank) and Nadia.

  • Stayed: January 2011, travelled as a couple
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3  Thank JOYLimburgBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2011

One important thing: If you are planning to go there.. check the weather.. I was there in September 2009 ant it rained for 4 days in Puerto Plata but even while it's raining - friendly and funny animators can make your stay unforgetable!!!

Rooms are a bit dated, but clean and spacious. But you only sleep there so - exceptional value for your money!!!
A la carte Restaurants are amazing,the buffet was excellent, bar staff is great, local drinks very tasty and you must try mamahuana, local rum - aphrodisiac:)

If you like diving or snorkeling - you will not be dissapointed, especially when you choose paradise island or similar excursion. Underwater world in the Caribbean is magic!

I will definitely go back.

  • Stayed: June 2010, travelled as a couple
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1  Thank Radziord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Puerto Plata Village Resort

Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Top resorts Hotel in Puerto Plata
Price Range: £56 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto Plata Village Resort 3*
Number of rooms: 385
Reservation Options:
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Also Known As:
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa
Puerto Plata Village Resort Dominican Republic

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