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“repeat customers happy again!” 4 of 5 bubbles
Review of ClubHotel Riu Bachata

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ClubHotel Riu Bachata
Ranked #11 of 41 Hotels in Puerto Plata
leicester england
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“repeat customers happy again!”
4 of 5 bubbles Reviewed 12 December 2011

we have previously been to this resort 8years ago and have just returned from yet a great holiday. the resort is great, its got everything for a great holiday. we decided to stay at the bachata cos the dining room is nicer - its got air con and generally is newer and brighter - not so much like butlins. the food was good, the drinks were good, we drink caprinia cocktails which they made with limes everytime and usually we get fobbed off with lemons - not the same
the shows at night werent very good but saying that there was always something to watch or do and our weather was awful the first week when we were there.we didnt see the sun for 6 days and it rained alot but it didnt spoil anything.
the problem is people go on holiday here expecting a caribean white sand and blue sea beach but you dont get that here - its the atlantic - it is still a lovely beach in its own right although you do need beach shoes.
looking at previous reviews people go on holiday to moan - for goodness sake you are only on holiday for a short time - enjoy and make the most of it! look around you - you are in a lovely place - sun and palmtrees and great staff that work so hard.

one extra plea i have is that there is a sandy coloured dog on the beach that stayed with us our whole holiday - please if you go feed her and put water down for her - she is gorgeous and wants love. i fetched chicken from the snack bar and water and a bowl everyday. we called her mollie. she was waiting for us everyday - i so much wanted to take her home in my bag!!

this isnt a 5 star resort but its got a great feel and is brilliant value for money - i would recommed it anyday and the locals werent any trouble while we were there. they were there to enjoy their weekend like anyone elsex

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank sashaziggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (998)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Thetford Mines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 December 2011

This hotel had the fastest check in I have ever experienced. Everything is ready for you when you arrive from the airport (about 30-40 min drive) and our package included the pool key, room key and a safe key - no deposit required

The staff are very friendly and nice. When I went to the barcelo in 2009, the people dance, sang and were like party happy - the staff at the riu were not (except the entertainment staff) but they were friendly, nice and hardworking. I have no complaints about the servers, bartenders or any of the front desk staff. The food managers walk around on a daily basis to ensure that everything is going well and the Manager of the hotel makes an effort to introduce himself to all of the guests over the duration of the week. Tipping doesn't seem to make a difference but the serivce is good.
The ocean is spectacular. and tons of seashellls to collect. The beach right along the bachata property is a bit rocky - but if you walk along the coastline or pathway to the riu merengue - the beach there is much better. However, the pool at the bachata is better than the merengue or mambo - all this means is that you can walk from resort-resort and enjoy yourself
You may wonder what the difference is between the 3 resorts, and I think it really comes down to food. we looked at the bufet for the merengue and mambo - and the bachata menu was 1000 times better. although the other resorts can come to the bachata for breakfast and lunch, they can not visit for dinner. whereas bachata guests would not go to the other resorts. the other resorts would have mayb 5 main dishes out of what the bachata was offering for that day.

The a la cartes were not spectacular in any way. each of the rius have an italian and steakhouse a la carte. Personally I liked the buffet food better, although the atmosphere of the al l carte and the idea of being served a sit down dinner was nice.
The public relation manager, Friedrich, was everywhere on the site and always trying to help. If you go at the Bachata you will remenber Tulele (very very good).
I will returned there any time .

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank denisdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 7 December 2011

We stayed here Nov.22-29, 2011. Our room was nice and clean. We were in room 328...I think lol. It faced the inlet and we could see the gazebo. We were there for a Humanitarian Build.
Food - Breakfast and lunch were the same thing on the buffet everyday. There was a wide variety and you will not go hungry, but it was kind of boring. We had dinner at the Italian restaurant and again disappointed. The salad looked like the one I made for lunch from the buffet. Now, this is rated at a 4* star and I do realize where we were, but I have never tasted wine that bad in quite some time. If you eat in the two specialty restaurants your choice of alcholic beverages are beer or their wine. We asked for a mojito and was told they couldn't get us one. We had to go to the bar outside of the restaurant and get it ourselves! Really?

Staff- Wonderful....did not see one unhappy face! Everyone was very helpful and courteous.

I think the resort did a wonderful job of accommodating all 189 of us that were there for the Humanitarian Build, but I would not return on my own.

Oh and to the gentleman that was so kind to throw up in the pool and close it down for the day....thanks! Oh yeah....careful where the shows take place, the roof collapsed the second day we were there and another person said that it collapsed the week before also?

  • Stayed November 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank czechmate1ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 December 2011

amazing food, and i am fussy! amazing animation team always happy! pacha is a really good nightclub and a brilliant idea to have it on site. staff were really good especially raymon in the resturant! the swim up bar was amazing and the pools were not too hot or too cold! Definately the best out of the three (bachata, mambo & meringue!). DEFINATELY want to go back!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Jesspiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odessa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 5 December 2011

We attended in Mid November, My Mom & I...

Hotel/Rooms: The resort is beautiful. Though we'd requested a water view and received primarily a palm tree view, it was still better than others. The rooms were consistantly clean, with fresh flowers added hear and there every day. The beds were a little flat, but did the job.
Food/Drinks: The bar didn't make consistant drinks and the food seemed very bland. The best food was local cuisine. I ate a lot of beans & rice, but at least it had flavor! Reservations for the sit down dinners cost you nothing more and are worth it! If you are a wine drinker... white, blush, red... they all tasted the same, almost like vinigar, but if you've had a few to drink earlier in the day, you wont notice as much.

Service: Staff is extreamely nice and consistantly goes above and beyond the usual

Entertainment: Plenty of scheduled pool & beach activities to mingle with other guests. The shows were ok. I had to laugh on "Latin Night" when they jitterbugged to Elvis though. The Michael Jackson show was the best. The casino was too small to waiste my time in and the Night Club is only popular and attended on Friday and Saturdays.


Note from previous read reviews: We had mild issues with the A/C. Make sure your patio door is shut tight, locked & drapes closed and you will have no issues. We did have an issue with cable out for about 20mins one night, but with all but one station in spanish, we didn't really care. We also had a plumbing issue one night, but after calling the front desk to notify them, it was quickly resolved. It is not a place for singles, unless you are with a large group. Most of the guests are couples and on holiday from Europe.

Room Tip: Best views are overlooking the bay and not the pool, but may require a little more walking.
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Nellie2280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 December 2011

This is my second visit to the Bachata having had a good holiday last year. This year on arrival one of the pools was closed and under repair, which is fair enough as standards, need to be maintained. After 2 days we asked to change rooms as our air conditioning was u/s and staff failed to fix it. The poolside restaurant due to under occupancy we were told was closed leaving the main restaurant as the only available restaurant to eat. This is rubbish as they closed it last year at this time.

Now the major problems.

For 3 days the Hotel hosted a hairdressing conference for approx 500 Dominicans the adults attended the conference leaving the children and young adults to run wild around the pool and Hotel, beach towels were stolen and I would rate the Hotel as no more than a 2 star during this period.

The next week 210 Canadians arrived to take part in a worthy cause to build houses for the Dominicans this I have no problems with, until they attend the restaurant for breakfast in working boots jeans and tea shirts covered in cement, I don’t call that reasonable standards of dress. I could call in a transport cafe on the M6 and experience the same standards but don’t expect them in a Rio Hotel. On their return from work they would attend the bar playing a ghetto blaster loudly and dancing on the bar. Oh and by the way would you believe that they managed to reopen the poolside bar on a night so they could party? (Sorry must be jealous wasn’t invited)

The Hotel had a roof collapse in the main entertainments hall leaving it with one bar most evenings to serve all the Hotel clients.

I feel that the facilities offered by this Hotel in brochures and on the internet are totally misleading and i would not recommend it to anyone

Won’t be going back.

Room Tip: Sea view blocks 1,2,3 facing =the bay
See more room tips
  • Stayed November 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank keithe720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 29 November 2011

We visited Riu Bachata and had a great time! It rained the whole week but our spirits weren't dampened! The staff were friendly and lots of fun! Would go back to this complex, so much to do!

Enjoy!

  • Stayed March 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Bachata

Property: ClubHotel Riu Bachata
Address: Bahia de Maimon, Puerto Plata 57000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Puerto Plata
#4 Spa Hotel in Puerto Plata
#5 Romantic Hotel in Puerto Plata
#8 Family Hotel in Puerto Plata
#9 Top resorts Hotel in Puerto Plata
#10 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — ClubHotel Riu Bachata 3.5*
Number of rooms: 610
Official Description (provided by the hotel):
* Located on the beach in Maimon Bay * Complimentary sun loungers on the beach * Inside the Riu Resort, along with ClubHotels Riu Merengue and Riu Mambo * Main building plus 1 and 2-story bungalows * Surrounded by 50,000 m2 of tropical gardens * 9 km / 5.5 miles from Puerto Plata * 25 m / 81 ft. from Caribbean Street * 25 km / 15.5 miles from Puerto Plata Intl. Airport * 500 m / 1650 ft. from a bus stop * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Bachata Puerto Plata
Clubhotel Riu Bachata Hotel
Clubhotel Riu Bachata Puerto Plata
Riu Bachata Dominican Republic
Riu Puerto Plata
Bachata Riu
Club Hotel Riu Bachata
ClubHotel Riu Bachata Dominican Republic/Puerto Plata

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