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“Excellent Boutique Hotel” 5 of 5 bubbles
Review of Casa Colonial Beach & Spa

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Casa Colonial Beach & Spa
Ranked #6 of 41 Hotels in Puerto Plata
Certificate of Excellence
New York
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Excellent Boutique Hotel”
5 of 5 bubbles Reviewed 25 December 2013

Casa Colonial is the best hotel in Puerta Plata so far as I know. It is a "boutique" hotel directly on the beach such that all of the ground floor rooms open onto the sand. Being "boutique" it is not a mega resort which is a little unusual in the Dominican Republic where all inclusive seems to be the norm.

We were planning on going to Punta Cana but everything available was all inclusive. Read something in the Trip Advisor forum where the author suggested looking on the North Coast. This was a lucky break since we were not looking for all inclusive. We wanted the option of trying other places to eat and generally prefer to be somewhat independent. So we switched from Punta Cana airport to Puerto Plata and reserved at Casa Colonial.

Casa Colonial is a very nice property. Nothing "dated," all very newish and quite tasteful. There is a huge clean soft sand beach and the entire property is within a secure area that is access controlled. You can leave the hotel and turn left on the beach and then run or walk for a couple of miles. You can also take a jog around the golf course area without venturing beyond what is essentially a private community.

The staff was very friendly. The General Manager, Basilia, was very cordial, caring and helpful.

This might seem like a very sugary review but it is a consequence of our reviewing most of the prior reviews for hotels in Punta Cana, La Romana and Puerto Plata. Even after doing that there is still some trepidation going to a new place and it is a great relief when everything turns out well which it did!

So the Dominican Republic seems dominated by all inclusive hotels that are very much like cruise ships on land. One price, all you can eat and drink though not super great and some preplanned activities. If that is your interest then neither this review nor the Casa Colonial is for you but there is in the DR. For the really unlucky there are plenty of condo and vacation clubs that will take your money.

If you you were looking for something more inclined to luxury than Casa Colonial might be your only choice. The don't sell condos, time shares or any of that crazy stuff.

It's minutes into town by taxi or rental car though driving can be a bit of a challenge (think something in between Manhattan and Delhi). The hotel is about 20 minutes from the airport. In town there are some great restaurant choices which give you an alternative to eating at the hotel. We went to Mares (gourmet) and Ponderosa Del Mar (local Carib, not fancy but delicious lobster right out of the tank -- two people with bottle of wine $125). If you don't want to leave the hotel you can eat for three or four days in their restaurant with no regrets and they have a wide selection of wines as well.

No insect bites despite walking the beach for hours. YMMV. There is a "water sports center" nearby where you can rent a kayak, jet ski or arrange a dive trip. If you turn right and head down the beach in that direction you eventually run into a security guard who advises you that the beach beyond is not secure so we didn't venture past though many people did seemingly without a problem. Free Wifi worked most of the time. We didn't try the spa but it looked nice. Everything was super clean. Photos are accurate.

Room Tip: All rooms appear to face the ocean so only question is what floor? 1, 2 or 3. Ground floor rooms m...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank FL450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, 31 December 2013
What a lovely review - thank you so much. We are so pleased to hear that your research paid off! Your comments will no doubt be useful to future guests. We will certainly pass your kind comments on to the staff. We very much look forward to welcoming you back and next time, please do experience our spa!
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521 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
New York City, New York
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 6 December 2013

Wow, our family enjoyed every moment of our 4 night visit to Casa Colonial! The setting is sophisticated yet relaxed, and the main hotel reminds me of a stunning mansion not a commercial hotel. Despite its pristine beach, lush landscape, clear warm water and picturesque grounds it is the staff who made our stay one of the most special and intimate experiences we've had in a long time. All of the people who work here are thoughtful, kind and friendly and make you feel welcome and well cared for. Many stand out but especially the restaurant staff Ramon, Diane, Ambrosio and Nathan the concierge. Others whose names we never learned were no less caring including the beach front and spa staff and housekeeping. Thank you ALL, your made our son's birthday quite festive and memorable, and we look forward to returning again.

Room Tip: Splurge on a beach front, the views are wonderful and easy access to the beach and pool. As for the...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank OysterLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, 9 December 2013
We are so pleased to know that you and your family enjoyed your stay with us and that you choose Casa Colonial for your son’s birthday! Thank you so much for posting your kind comments. This kind of review always gives us a new inspiration to do all of our bests for our guests. We will certainly pass your kind comments on to all of the staff you were kind enough to remember and mention by name. We do hope to welcome you back in the near future.
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Trophy Club, Texas
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

You never know what to believe when viewing comments and photos online. Believe me when I say that this is one of our best travel experiences ever. There is a reason that Casa Colonial is ranked #1 on the North Coast. I expected Robin Leach to come strolling through giving his exuberant approval. From the time Julian the Bellman greeted us, to nightly pre dinner cocktails served by Manuel in the lobby bar, until our final meal at the rooftop pool with server Leandro, we were impressed. The entire staff was laid back, but very accommodating. This place is all about peace, quiet, relaxation and luxury. The ocean front room was spacious and luxurious. The large bathroom was as nice as home. The food and drink was outstanding but slightly over priced. We learned quickly that we should head to the local liquor store and buy spirits and mixers to keep in the room and take on the beach. The morning breakfast at the Veranda was tasty. The Santa Domingo French Roast coffee that was being served was so good that we sought it out at the local market and brought some home to the US. The gardens were in full bloom and made for a beautiful stroll from the residential quarters over to the main house. The front desk was very helpful with sight seeing excursions to Puerto Plata and to Santiago for Dominican Winter League Baseball. The last few days we really enjoyed the rooftop pool and spa. The first few days we spent several hours a day on the pristine beach. There are Playa Dorado approved vendors walking the beach, but they always walked away when we politely responded, "No thank you". We plan on going back as soon as possible! We have now found our home away from home in the Dominican Republic. If you are looking for a large party atmosphere that would satisfy your average cruise or all inclusive traveler, look elsewhere. This a cut above. - Darin & Mary Davis - Trophy Club, TX USA

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank DarinDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resort_Team, Manager at Casa Colonial Beach & Spa, responded to this review, 25 November 2013
What a lovely review - thank you so much. We do truly believe that attention to detail certainly makes the difference and that is so important in a small boutique hotel such as Casa Colonial. We will certainly pass your kind comments on to the chefs and to all of the staff you were kind enough to remember and mention by name. We very much look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barbados
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

This is a lovely resort. As you enter the front doors you are immediately swept up by the airiness and beauty of the lobby. With high ceilings, shiny stone floors and white fluttering drapery your initial impression is of luxury. We were greeted, registered and given a welcome cocktail, with ease. The air of the resort was of calmness and serenity. There are orchards everywhere....very beautiful. Our room was on the third floor that looked out to the ocean. Ocean view was not quite ocean view as the view was obscured by the palms and the too tall seagrape. The room was well appointed with a four poster king bed, a sofa, chairs, desk, a balcony with chairs and a very large bathroom. The bed linens were crisp and the towels big and fluffy. The grounds and beach are very clean and well maintained. The restaurants are spacious with lovely decor. The food was very good as was the service.
The biggest downfall for us was the lack of Internet. It was spotty at best. Since this is important for my husband's business it was a disappointment.
But, this is luxury, calm and service at its best. I would highly recommend this resort.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank barbinbarbados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBohmann, Public Relations Manager at Casa Colonial Beach & Spa, responded to this review, 14 October 2013
Thank you for visiting the Dominican Republic and for choosing Casa Colonial. We are pleased that you had such a pleasant vacation and I will share your complimentary feedback with our team. We will look into the internet issue, normally the signal is strong. We very much look forward to having you back with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

From the moment we walked into the lobby, my family of five was treated as royalty.
The staff were caring and attentive and did not neglect a single detail. The whole atmosphere is relaxed and laid back. It is the only place in the world that felt like a true vacation from reality.
I hope to return soon.

Room Tip: Ask for the Dona Rosa. It is a corner suite.
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  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank shlevitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBohmann, Public Relations Manager at Casa Colonial Beach & Spa, responded to this review, 10 October 2013
We are delighted to hear that you and your family enjoyed your stay with us. We certainly hope be able to welcome back to Casa Colonial again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 September 2013 via mobile

Serene, beautiful and excellent service characterize this place. I cannot say enough good things about it, it is about as close to perfect as it can be. The entire place is like being in a spa and the service is the best in the Dominican Republic. A short 10 minute drive from the airport and yet it is on a beautiful private beach. A bit pricy but the service, the food and the facilities are well worth it. It has a good gym, a beautiful spa and the pool has four hot tubs overlooking the ocean. As a frequent traveller to the DR I can say this place must be on your top list. The grounds are enclosed, safe, near two golf courses. The Internet and my pictures DO NOT do this place justice... You just have to see it yourself.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Livetotravel002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBohmann, Public Relations Manager at Casa Colonial Beach & Spa, responded to this review, 16 September 2013
We are so pleased to read that you had a great vacation and that you enjoyed all of our services and amenities. We hope you will stay with us again in the future. The pictures that you posted of the resort are just wonderful. Thanks for sharing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago area
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 10 September 2013

Every detail is attened to and we were having the time of our lives! However, my wife got stung by something in her eye and we tended to it in the room with ice and cool packs. We decided to go the the lobby for a glass of wine and my wife ordered Reisling. The very caring and courteous bartended asked about my wife's swollen, purple and red eye, and a woman comes rushing out of the restaurant telling the bartender "No Reisling by glass, bottle only". He said something to her in Spanish which I could not translate, but I did hear the woman angrily ask him, "What's wrong with Her"?? She never asked if we might need medical attention or cared to ask if she would be ok. This was the literal INSULT TO THE INJURY". For some reason this angry woman carried her attitude with us for the next two days. This absolutley ruined the calm, relaxing atmosphere which we expected and paid for. No sense of serenity or tranquility with such a hostile attitude. I don't know how to rate the service because all others were caring and attentive, always checking on my wife's health status. They would receive 10 stars; that woman - ZERO!

Room Tip: Ocean front with generous balcony was breathtaking!
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Mack E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBohmann, Public Relations Manager at Casa Colonial Beach & Spa, responded to this review, 16 September 2013
Thank you very much for taking the time to let us know how much you enjoyed your recent vacation with us! We were concerned to hear about the negative experience you had with one of our staff. We have researched who you had the encounter with and while this is the first time we have had a complaint, we will speak with her. We certainly hope this incident will not stop you from returning to see us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Colonial Beach & Spa

Property: Casa Colonial Beach & Spa
Address: Playa Dorada, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Plata
#2 Business Hotel in Puerto Plata
#5 Family Hotel in Puerto Plata
#5 On the Beach Hotel in Puerto Plata
#6 Luxury Hotel in Puerto Plata
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Casa Colonial Beach & Spa 5*
Number of rooms: 50
Official Description (provided by the hotel):
Located on the exotic north coast of the Dominican Republic and directly on the crystal water, Casa Colonial Beach & Spa is the ultimate, world-class resort. ... more   less 
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Also Known As:
Casa Colonial Beach And Spa
Casa Colonial Beach Hotel Puerto Plata
Hotel Casa Colonial Beach
Casa Colonial Beach & Spa Dominican Republic/Puerto Plata

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