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“Not worth the trip”

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The Crown Villas at Lifestyle Holidays Vacation Resort
Ranked #14 of 40 Hotels in Puerto Plata
Ringwood, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not worth the trip”
Reviewed 16 February 2014

We returned 2 weeks ago, vowing never to back to this place. We were never told about a " sales presentation" being part of our weeks vacation and were greatly offended when Alfredo wouldn't stop following us everywhere we went, especially coming and going for braekfast, until I agreed after 3 days, to take his "tour" to see the whole resort. Alfredo turned us over to his "brother in law", who did his sales pitch on us.
After an hour of seeing where we could'nt go in the compound and repeatedly telling him that we're not buying, he took us to a shuttle stop to get back to our area of the resort.
For 4 days, we couldn't get both the hot water and cold water to work at the same time- either no hot water, or scalding hot water from both the hot water and cold water faucets in the bathrooms and showers.
There were never enough chaise lounges at any of the pools or beaches. The food was ok at best. The hotel staff and dining staff at all the restaurants were mostly attentive, except when trying to get a second glass of wine.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
13 Thank Missmilie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 22 February 2014
We wish to express our sincere apologies for any inconvenience that you may have encountered during your recent stay with us and the same time thank you for taking part of your valuable time to share your experiences with us as we sincerely appreciate all types of feedback so we can focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities.

We sincerely lament that your vacation experience did not meet your expectations fully but hope you do reconsider visit us again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 February 2014 via mobile

My group of six just returned from a pretty fantastic vacation. Our villa was not the "updated" villa, but we were very happy with our accommodations. The food was fantastic, we loved the Brazilian, Azul, Jazz and Mexican. We also enjoyed the pizza and pinini's at NV beach and the oysters and burgers at Deja View beach. The bbq at our villa was super! Service was great and we received everything we asked for on our liquor order daily. As shareholders, we were disappointed to learn upon our arrival that our villa was unavailable due to overbooking and our group was put into a presidential suite (beautiful), but we were disappointed about the loss of time we experienced checking into our confirmed villa the next day. We would have gladly booked our flights the day after if we were informed before of the overbook. The VIP party was amazing and we also loved the bravissimo show.
I feel that the overbooking needs to be addressed, but if you are flexible to not getting exactly what you booked months in advance, this is a place for rejuvenation, relaxation and FUN!

Stayed February 2014
Helpful?
4 Thank N T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 22 February 2014
On behalf of the management, we thank you for choosing us as your holiday’s destination and taking part of your valuable time on posting and honest review.

We very much appreciate your feedback, as it is through this medium that we are able to address guest issues / discrepancies and be able to provide a high level of guest satisfaction.

Looking forward to welcome you soon

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howell, New Jersey
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 February 2014 via mobile

I was vacationing with 7 other friends at this resort. We were all very excited about spending a week together in what we thought was a lovely resort. We were almost immediately disappointed. Upon arrival at the Puerta Plata airport we were supposed to be picked up by a stretch limo. Instead we were greeted by a run down mini shuttle bus. We took a 30 minute drive through small dingy towns to the resort. When we tried to check into the resort we were advised that instead of getting the 5 bedroom villa that was promised and confirmed, we could only get a 3 bedroom villa that accommodates 6 people. We had 8 people in our party. The check in staff seemed rude and unaccommodating. We were told that the only option we had was to have 2 people in our party stay in a hotel room on the other side of the resort. We opted to all stay in the villa, but unfortunately 2 of us had to sleep on the couches for the entire week. The villa seemed very outdated and appeared to be in need of maintenance. Five light bulbs were out when we arrived in the bathrooms, closets, and living room. We called maintenance and they came and replaced them. We found out very quickly that that was just the beginning of our issues. Our water would constantly go out completely in the entire villa, sometimes in the middle of a shower, and we called maintenance at least 10 times during the week. When the water didn't go out completely, the pressure would go so low that the water would trickle out of the faucets. We were all given 1 bath towel and 1 washcloth per person. we had to share 1 hand towel per bathroom. The shower did not have any shelves or anywhere to put the soap or any shampoo bottles so we had to put them on the floor. One of the beds had bed bugs because myself and the other person that was sleeping in the same bed would wake up every day with bites on our bodies. After I returned home it was confirmed by my doctor that they were in fact bed bug bites. Considering I had such a horrible experience I feel it only fair to point out some positives. The V.I.P. beaches and pools were very nice, the food at several of the restaurant was very good and authentic, most of the staff was very friendly, and our housekeeper/cook at our villa was very nice. Two of us went to the spa for a massage and had a pleasurable experience. Overall however I have to say that our entire party agreed that we will never return to this less than adequate resort. We find it incredible that people would actually buy ownership into this terrible place. We heard similar complaints throughout our stay from other people experiencing over promising and under delivering. Save yourself the aggravation and go somewhere else!!!

  • Stayed January 2014
    • Value
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    • Rooms
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    • Service
Helpful?
12 Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 3 February 2014
Dear Angela

On behalf of the Management and the whole LHVR team, please accept our sincere apologies for any instance of inconvenience experienced during your stay with us. Please rest assured that your experiences are certainly not the norm of our service levels or standards, as we as we pride ourselves on providing a quality vacation experience for all our valued guests & especially our members.


Best regards,
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Jackson, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 January 2014

Just returned from our second trip and can't wait to go again. Every need was met, no detail overlooked. The staff sincerely "works for you". Stayed at VE13, very quiet and secluded. Mark Austin was up front and honest on all aspects. Worth booking through him, incredible value. Villa's are great with breakfast and a BBQ. We were told we couldn't reserve a specific villa as the resort assigns it just a couple days before we arrive. Two years in a row and they did a great job in assigning. We can't imagine anything else one would need. We did 2 excursions. Snorkeling and Zip Lining. I would suggest the smaller boats for snorkeling as the yacht was a lot of travel time. Granted they treated you very well but we would have liked to have spent more time snorkeling. Zip lining was great. First time and definitely not the last. You must book so you do not miss the Sunday Party. Last year we did not make it and after this years party we will never book without making sure we are there for the party. Whether it's a family vacation or a couples romantic get away this place has it all.

Room Tip: The resort picks your accommodations in the class you book a couple days before your arrival pending...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 3 February 2014
Dear Brenda

On behalf of the management, we thank you for choosing us as your holiday’s destination for a 2nd occasion and taking your time on posting an honest review about your experience with us on Trip advisor, we sincerely appreciate all feedback

Looking forward to welcome you again as soon as you wish

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2014

We booked our villa through Prestige Worldwide Vacations and they were a pleasure to work with. Reed and Lisa were very responsive to every email and phone call and answered every question prior to our travels. Since we booked through them, we were given the gold bands that allowed us access to many more places than other vacationers. NV beach was our favorite, and we became quite close to the staff there. It was never crowded and the service was awesome. We were also allowed a golf cart that made it easy to get around such a large resort! The villa had a few minor issues, but Indiana, our representative, was there to check on us and take care of our problems in a timely manner. It was a pleasure to stay here, visit a new country and meet some lovely local people.

  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
1 Thank kimik303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 27 January 2014
On behalf of the management we would like to thank you for taking your time on posting such a nice and positive comment; we sincerely appreciate all feedback.

It is a pleasure to know that our staff is providing our guests with the natural warm hospitality that characterize the Dominican people and that you were able to experience it at its most. Please be assured that your nice comments will be forward to our staff.

Looking forward to welcoming you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belvidere, Illinois
Level 6 Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed 25 January 2014 via mobile

We arrived on Jan. 18 as a group of 8. Someone in our group won the villa in a charity raffle so we only had to pay for the All Inclusive fee which was $805 for 2 people for a week. Hard to complain when it was such a good deal, but we had some definite issues.
The villa was very nice. We loved the pool ans spent most afternoons there. Carmen, our maid, was wonderful. She gave service with a smile and made us a very nice breakfast every day.
Carlos, our concierge, did not provide good service. He said he would take care of things, but then they would not get done. We got Gabriella later in the week and she delivered when and what she said she would.
The resort is well tended and everyone worked hard to make the grounds, beach, etc look good.
Cons: 5 out of 8 of us ended up with gastro intestinal issues. Every person I came across in the airport on the way home who stayed at Lifestyle had these issues. I have never gotten sick in Punta Cana or Mexico and I have been multiple times. Somewhere there has been a breakdown in food/drink prep and we paid the price having to cancel our fishing and snorkeling excursions due to gastro issues.
The food was very mediocre. We were not impressed. We ate at the Mexican, Asian, Blue Lagoon, Indian, and Simply a Gourmet. Simply Gourmet was the best of them all. Service was very good in all except the Blue Lagoon.
The consensus us that we would not return. There is very little beach and the best ones are VIP ONLY (which we were).
All in all, it was nice to spend time with friends and family, but we will do so st a better resort next time, and one that is not so difficult to fly to.

Stayed January 2014, travelled with family
Helpful?
3 Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management T, Manager at The Crown Villas at Lifestyle Holidays Vacation Resort, responded to this review, 27 January 2014
Thanks for taking part of your valuable time to share your experiences with us as our ultimate aim is to provide service excellence; we sincerely appreciate all feedback

Although when you express your satisfaction with the Villa, some of our staff and the grounds in general we sincerely lament that your vacation experience did not meet your expectations fully but hope you do reconsider visit us again.

Sincerely yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 January 2014

I just returned from a trip that was booked thru Mark Austin.
He does not give you what you think you are greeting.
The pictures of the villa's that he is offering is not what you get.

Several families that I traveled with were confirmed in certain rooms and when they got to the resort they were told sorry and put in. He lowest class room.
When they contacted mark, he said sorry, I can't do anything about it.

I would never deal with this person again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Crown Villas at Lifestyle Holidays Vacation Resort

Property: The Crown Villas at Lifestyle Holidays Vacation Resort
Address: | Lifestyle Tower, Cofresi Beach, Puerto Plata 57000, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Puerto Plata
#9 Luxury Hotel in Puerto Plata
#12 Top resorts Hotel in Puerto Plata
#13 On the Beach Hotel in Puerto Plata
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Crown Villas at Lifestyle Holidays Vacation Resort 4*
Number of rooms: 6
Official Description (provided by the hotel):
A classical Mediterranean style Villa, with red tile roof, archways and stone columns with a magnificent tropical garden. The Villa offers a private swimming pool, a superb location, shaded terrace, veranda, kitchen, and a full private bath leading directly off each bedroom. Also included is a maid and a golf-cart. ... more   less 
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Also Known As:
Lifestyle Crown Villas Hotel Puerto Plata
The Crown Villas At Lifestyle Holidays Vacation Resort Dominican Republic/Puerto Plata

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