Returned last night from Royal Suites Turquesa ...booked vacation with Sunwing. This was our second visit in three years and while we really enjoyed the first visit, this one not as much. I paid for an upgrade when making the booking and at that time, requested a room on third floor as sometimes the rooms on the first floor smell mouldy . We get there and they has put us on the first floor even though I provided documentation reflecting my request. Their response ? It was Sunwing's fault as they did not pass on the info and they probably coudn't do anything for a few days. My husband took out his wallet and viola ...$30 and a minute later, a room was available the next day. In speaking with other guests, they had the same experience. A scam perhaps ? You be the judge.
My spouse and I only drink white wine. Guess what ? No white wine at the pool bar for 4 days and the lobby also ran out on the first day we were there. We had to go to another hotel on the grounds to get white wine. The butler sent a bottle of house wine to our room one day as it was getting ridiculous. When they finally had white wine, it was undrinkable and people were seen tossing in in the bushes or leaving it on the tables.
As for bringing money for tips, it has become ABSOLUTELY RIDICULOUS that every single staff person expects a tip for eveything they do. I get it that wages in the contry are low.... we paid $1200 more than guests at other hotels in the complex ( all owned by Palladium) to get great service. I didn't expect to have to give a tip to every person who even brought me a fork !! We gave tips often as we learned from one experience where we didn't have change for a large bill, the server took our order and never came back. Nice huh ?
The food is all the same, whether you go to the buffet or the al a carte, just fancied up in the al a cartes with showmanship designed to get tips.
We did the "Punta Cana Boogie" excursion...buggies are way past their prime and very difficult to steer. The trip through the country side consisted of going to a flea market and a small stall where they sell coffee/chocolate beans ...the very small children , 3 and 4 years old, did things like put flowers in your hair, brushed dirt off your legs, tried to unbuckle your helmet, etc....things we would find too close and personal for any of our kids to do to a stranger. Then they put their hands out for money. I found this very sad and not charming at all .....
I am not saying it was totally unpleasant...the beach was fabulous and our new room looked over the beach and pool. The hotel was very clean and our room was always well kept ( tips left on the pillow ensure this ). We didn't go hungry and we always managed to find a drink somewhere on the grounds , as well as catch two hockey games on the big screen at the sports bar. We met some really great people from all over the world and watched as a bridal party (bride and groom included) had to see the first period of game 4 between Pens and Flyers ! Canadian hockey fans are great !
We have decided to never to go there again . You do not get what you pay for and we prefer to spend our money elsewhere.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 140 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalized service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana