We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRS Turquesa Hotel
Nearby Hotels
US$291
US$230
Melia.com
View Deal
  • Free Parking
  • Breakfast included
US$639
Iberostar.com
View Deal
  • Free Parking
  • Breakfast included
Paradisus Punta Cana Resort(Punta Cana)(Great Value!)
US$342
US$290
Melia.com
View Deal
  • Free Parking
  • Breakfast included
The Reserve at Paradisus Palma Real(Punta Cana)(Great Value!)
US$459
US$390
Melia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$485
US$296
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$2,112
US$1,408
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$1,198
TripAdvisor
View Deal
  • Free Parking
  • Breakfast included
Barcelo Bavaro Beach - Adults Only(Punta Cana)(Great Value!)
US$462
TripAdvisor
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$463
TripAdvisor
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$204
TripAdvisor
View Deal
  • Free Parking
  • Breakfast included
Reviews (7,078)
Filter reviews
7,078 results
Traveller rating
4,867
1,265
550
244
152
Traveller type
Time of year
LanguageAll languages
More languages
4,867
1,265
550
244
152
Show reviews that mention
All reviewsroyal gourmetking kongswim up roomle chanterelleroyal suites guestsroyal lobbypalladium complexroom servicebutler servicecheese fonduelas torresnew sectionel bohiotravel clubromance suitelobstersports bar
FilterAll languages
Updating list...
3,222 - 3,227 of 7,078 reviews
Reviewed 27 April 2012

We recently returned from our 3rd stay for 8 fabulous nights at this beautiful resort! The weather was perfect the whole time-sunny and warm! What keeps bringing us back to the RST is the outstanding service, immaculately kept beautiful rooms and grounds and amazing food, among so much more. We requested a swim up suite by email request as our Tour Operators do not offer them. We were very happy that our request was granted! We were in building 58 and thoroughly enjoyed it. We usually have been in the buildings with afternoon sun, but none were available this time. We learned quickly that after 2:00pm all you have to do is sit on the other side of the pool directly in front of your suite and its all good. Upon arrival, we were welcomed warmly by Tomas (to us, he's the ambassador of the resort) he is such a kind man and always made time for us every single time we saw him during our stay. Our first butler was Oscar-he brought us to our room, but unfortunately he was going on vacation, so we didn't see him again. We then had Abel who was very accommodating with any questions we may have had. We ran into Melky a few times and it was a pleasure to chat with her. Our maid service day and night was very good as well as the bar fridge re-stocker. (don't forget to tip all of these very hard working people-they so deserve it).

The beach and swim up pool-We love to head to the beach very early and pick our spot for the day. It is so peaceful at 7:00 am. We sit and enjoy the peacefulness and each others company. We usually will take a walk on the beach at no set time and come back to our spot for a good chunk of the day. The pizza that is served on the beach for lunch is enough to hold us over until dinner. A few days, we were back at our swim up by early afternoon and ordered room service for lunch. The marguerita pizza and french fries were awesome! The servers on the beach and around the pools are so attentive. We had some great neighbours that we enjoyed to chat with from Ontario, Minnesota and Washington.

We enjoyed all our dinners at La Chanterelle (twice) and The Royal Gourmet the rest. We had the chateaubriand for 2 and it was so enjoyable. My husband had the french onion soup and I had the stuffed eggplant for our appetizers on both nights and we loved them. All our dinners at the Royal Gourmet we delicious. The service we received at the Royal Restaurants was fabulous! Francisco, Juan, Freddy to name a few were very personable and accommodating.

We enjoyed cocktails in the evenings at the Palace Lobby and the RST Lobby where we received great service.

After three visits to this beautiful resort, we still feel that it is one of the best in Punta Cana, highly recommend it and can't wait to return.

Room Tip: All rooms are amazing!
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MariaandG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2012

I want to start off by saying that for the money we spent this resort was exceptional, our main disappointment was with the food served, but I realize that we paid half of what we normally pay for a vacation so fully udertand that there would be comprimizes. The intent of my review is not to discourage people from going their but merely to make them realize that this is a 4 star resort and don`t go expecting 5 star food. Other than the food however mostly everthing else was 5 star.

Pro`s
- Very nice beech
- With the resort being so huge, you have a variety of choice of what type of vacation you want to have, the swim up pools offer a quite and almost private environment, the main pool offers a quite but more public venu, the beach speaks for itself and if you want a more vibrant and active area you can go to one of the many other pools located throughout the resort.
- Staff is very friendly, many staff members have limited knowledge of French or English but that is not their issue, afterall we are in a different country.
- Drink selection was excellent
- Rooms are clean and huge, cleaned twice a day
- Facility very well kept and groomed, they could have spent a little more time however cleaning the bottom of the pools, but water was always very clean
- Golf carts for exclusive use of guest is a great touch as the resort is huge, so is the train(s) that go around the resort
- Evening entertainment for more the most part is quite professional, do not miss the circus
- The swin up area offers a quite and enjoyable get away
- Do everything to get a swim up room, definately worth the experience
- Bring with you some large insulated mugs as they will fill these up with what ever you want.


Food
- For the money the food is accceptable, but do not go expecting 5 star level food and service. Also this was our first visit to the Dominican so not sure if food quality is much better at other resorts. Might be like CUBA where sfood selection is very limited.
- Best meal was at the Royal gourmet for Lunch and daily menu actually varied from day to day
- The chateaubriand at the Chanterelle is likley the best meal you will have at the resort
- Unless you have never tasted a lobster from the North Atlantic do not even attempt to eat the lobster served here as you will be disappointed
- Japaness Restaurant provides a great experience and the food is good
- Brazilian Restaurant serves the food like a typical Brazilian Steak house with servers going around the room with meat on scewers. Good experience but meat is so,so
- Steak House served a decent cut of meat, nothing exceptional but good
- Royal Gourmet, stay away from the pork tenderloin, but beef tenderloin was good and lamb chops are OK
- Wine is aweful, buy some of the ``à la carte`` wine as they have many at good value.
- Breakfast was very good with wide variety, but stay with the Royal Gourmet as all other restaurants offer basically the same food fair but are a zoo.
- Other than the Royal Gourmet the food at most other restaurants for lunch was buffet style, wide selection and food was generally good.

Advise for resort
- Might want to offer a more varied selection of wine, even if the wine offered was decent -which in my view was not- anyone would get tired of always drinking the same wine over the week.
- Limit towels to 1 towel per person to stop greedy guest from reserving more than one chair at a time.
- Provide more information in the room about the facility, i.e. restaurants, bar hours, beach facility etc.
- Provide daily news of what is going on at the resort, i.e. evening shows, carribean night, vendor fairs.
- Butler service in my opinion was useless, other than walking us to our room he did nothing, I ended up having to call the front desk twice the second day of our visit to get a working fridge. Also anytime we tried to reserve a restaurant he always came back with the same two time slots, not matter the restaurant 6 or 10.
- Health club could benefit from undated equipment, or at least a few fix ups.
- The Resort has all the essentials to become a 5 Star resort, but not quite there yet. Great value however.
Advise to vacationers

- Make your own reservation the eveing off for restaurants, as you have a gold bracelet they will most often accomodate you within 20-30 minutes, just enough time to enjoy a cocktail before supper.
-Remember that you need $10 each in cash ($US) to get into the country and also $20 (US) cash to leave the country at the airport. There is a bank machine at the airport in case you run out of money but upon arrival you need the money as they collect it immediately upon arrival.
- Brings lots of small bills as a small token of appreciation goes a long way in getting you good service.
- Instead of money bring some goodies for the maid service, they really seemed to appreciate these.
- If you leave a tip on the table it is divided amongst all staff, if you want to tip someone in particular for their service hand them the tip personally as they get to keep these to themselves.
- Get up early and go reserve a spot around the pool, if this is where you want to be, as these spots are normally all taken by 7:30AM

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Joe571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Just returned recently from a week at the Royal Suites Turquesa ( April 11-18) and found the resort to be excellent. I am still amazed by the individuals that complain about everything - you are in a different country and things are going to be different . We travelled with Air Transit arriving early in the morning so check- in was very quick and service very friendly . We had booked in the older section to be closer to the beach and found the rooms to be great .We also had an opportunity to look at the Swim up rooms - very nice but a quieter area of the resort . We had originally asked for a room on an upper floor and took a couple days to get this sorted out but it all worked out with a great view of the beach area .
The beach was great- typical Punta Cana Beach - white sand, clear water, lots of palm trees and you could walk for miles . I have been south numerous times and still find the beaches here to be the best in the Caribbean. The resort complex was very large and on a couple extremely windy days I spent early mornings walking around the other three resorts . I get up very early and enjoy walking along the beach and seeing the sunrise .
For restaurants it was great to have both the Royal Gourmet and the French where you did not need to make reservations . The food in both was very good and also enjoyed the Japanese ( probably my favourite) , the Italian and and the Brazilian . There were many more to chose from but limited nights of course when you are going for one week.
I found the service to be fine ( perhaps a bit slow in the Italian Restaurant) and tipping does go a long ways. Everyone was very friendly and very helpful . Met some great people along the way and everyone seemed to be having a good time .
Having been to Punta Cana several times before we did not leave the resort although a lot of activities to do and excursions to take if you wanted. The main reason to go with my spouse and some friends was some R & R and the resort did fit the bill for this . I enjoy spending time on the beach for the day and then going our for a nice meal in the evening. With the resort being so large a great opportunity to stroll around at night and visit different bars in the other three resorts that you have access to. enjoying the warm Caribbean night and music . I am sure some would find this resort too large with 4 different areas but for me since I like to explore it was great .
Perhaps the only slightly frustrating time was trying to get the rooms changed to an upper floor . We have booked this up front but placed on the ground floor when we arrived and advised to come back the next day to get moved . When we did this two in the party were able to move to a second floor room and I was told to come back the next day- no problem . The next day I was told sorry no upper floor rooms available for the rest of the week . It took a bit but eventually my wife and I were moved to an upper floor with a great view( that day). However overall this was minor when you look at the resort and week overall.
You will not regret booking at this resort and would not hesitate to recommend.

Room Tip: Like the rooms in the older section since they are closer to the beach - block 50 and 52
  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank curtip55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

My Fiance and I stayed for 7 nights mid April, this will be my third time to DR and my fiance's first. We were both blown away by it and was everything and more than we expected. We upgraded to a swim-up suite which I highly suggest upgrading to if there is one available. We enjoyed pretty near all the food and were quite impressed with many meals we had, the only restaurant we were not overly fond of was The Royal Gourmet at lunch, we did not have dinner there so I cannot comment on it. We also did not enjoy the room service. One thing we really appreciated about this resort was the ability to find a nice quiet place by the pool to relax and have a low-key afternoon, or there is always something going on in one of the four resorts in the complex if you feel like being around people or participating in some activity. The staff were amazing, very friendly and knowledgeable. There is always someone who can help you with whatever you need. Tips go a long way though, we noticed that we seemed to get a lot better service than some of the guests as we tipped and the staff were a lot more social/friendly. We will be returning again in the future and would recommend this resort to anyone thinking about taking a caribbean vacation.

Room Tip: Get a swim-up suite if one is available. After staying in one I couldn't imagine ever staying at a resort that doesn't have this feature available.
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank RiverSong2884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

We spent 10 days at the RST in late March 2012. We travel annually to Mexico or the Carribean, and this was our second trip to Punta Cana. The Royal Suites was everything we wanted and expected. Everything positive in the TA reviews is true. As for the negative, like others have said, I have no idea what those people were expecting. This is not the Ritz Carlton or Four Seasons! This is a fantastic 4.5-5.0 star in a tropical location at a fair price. We would return in a heartbeat. We were fortunate to upgrade to a swim up suite in building 53, which was worth it and then some. To Summarize:
Pros:
Great staff at the RST and across the entire Palladium complex. Seems like when they see your RST wristband, they treat you a little extra special. Check in, Butler service, maid service, bartenders were all good to great. Speaking some Spanish helps to engage with them. Our theory is if you act sour, that's what you'll get in return!
The golf cart service for RST guests was great, especially because it rained a couple days and a few evenings.
Liquor selection at the RST bars was good. Good rum choices, as well as many brand names like Absolut, Dewars, Jack, Jim Beam...
LIttle extras, like coffee and danish at the pool bar in the morning, mini pizzas around noon, snacks in fridges by the bar and pool hut., snacks in your mini-bar.
The beach is awesome. Nice and breezy with plenty of shade. We spent little time at the main pool because it was hot with no breeze.

Cons/Areas for Improvement:
Need better info for guests on check-in about the restaurant, snack bar and bar options. There should be something in the room with all that info. It was a few days before we realized there is a snack bar and a grill down the beach; nor did we know the pool bar by the swim-ups was open till midnight. We learned by talking to other guests.
The scent in the lobby..BLEH. It smells nice on check in but is overwhelming after a day. Seems like a combo of cinnamon and bubble gum!
Would be nice if coffee was available in the lobby all morning. From what we could figure out, coffee is available very early morning and then gone after 7am until the bar opens around 10am. How odd.
Shower drain very slow.

Other Tips:
Try room service breakfast! Fast, hot and delicious donuts. Snacks we ordered from room service one afternoon were not so good.
Check out C'usie just down the beach for your souvenirs. If you head to the right, it's the last shop and the only one that is an actual brick building. Coffee and rum are half the price as at the airport.
Our experience was that there were VERY few Americans at this resort. We met 4 in 10 days! That was fine with us but others might not like that.
We walked to the Ocean Blue resort one day to see some friends and it was a 45 minute walk.

Happy to answer any specific questions. If you are booked at RST or on the fence, go for it and enjoy your trip!!

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank julierickbleu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews