My husband and I have just returned from 2 weeks at the royal suites turquesa, we had originally booked a junior suite but upon arrival we upgraded to a swim up room after reading about these rooms on trip advisor.
well worth the $20.00 per night to upgrade as there is nothing that beats opening the patio door and jumping straight into the pool.
While we were waiting for the upgrade we did however go to the original junior suite which was up 2 flights of stairs and can tell you that there is no difference in the room layout they are all the same.
The place itself is huge as it's the Bavaro, Palladium and Royal suites all on one complex it does take some time to find your way around but there is always the carts and little train to get you from A to B.
Here is how we found our 2 weeks out there =
Check in and upgrading with( Maximo receptionist) very quick and with a nice cold glass of champagne, took nearly 2 hours though for the cases to be brought to the room.
The room in block 58 royal suites room number 5812 was very clean and spacious, huge 4 poster bed, spa bath, dressing gowns and slippers, lots of toiletries, coffee maker. ( no kettle and only little sachets of powder milk and a small selection of tea most of it fruit teas.
The mini bar when we opened it had not been stocked so we didn't have any drinks not even any bottled water,by now it was 11pm but the porter who took us to the room went and came back with some water and told us we had to wait until the next day for a full service of the mini bar.
The next day the butler approached us as we were by the pool and introduced himself we told him that we did not have any drinks or water in the room and upon opening the patio door we found that we had only 1 chair to sit on , on the patio.
He said he would send a member of staff to stock the fridge and get us the 2nd chair and table for the patio.
By 6pm that night we had now spoken to 5 members of staff and still no water, drinks or chair, the bar next to our pool was closed due to low season and it was quite a hike in swimwear to go to the only bar open in the royal suites.
Anyone who has been to or lives in the dominican republic will know that you can not drink the water, so bottled water is vital.
By 7.30 that evening I called reception to complain about the situation and at 8pm that night bingo someone came to the room with water and drinks.
This occurance of the mini bar not being re stocked happened on 3 occasions during our 2 weeks there.
The mini bar is stocked with water, fanta, beer and coke cola, in addition to this there is 1 of each of the following 70cl bottles of Gin Vodka Rum & Whisky this is restocked once a week.
The butler service on our first week was non exsistent as we never did see him again, outside of our room was the desk where the butler should be !!! well all I can say is that the butler's phone was constantly ringing and ringing but he was not there !
The 2nd chair and table we got ourselfs by taking from outside an empty room across the pool from us.
The pool is very large and clean and is cleaned everday first thing in the morning apart from the private sun loungers outside the room there are plenty of loungers and parasols around the pool and also some great big daybeds to lounge on, the pool was never crowded some days we were the only ones in it.
During our second week we met mariebiel the bar waitress from the main pool bar she used to walk down to us with drinks several times a day what a lovely lady.
The room attendants do a great job of cleaning the rooms and arranging the towels, bed and putting flowers and petals around the room, in fact as it was our wedding anniversary my husband arranged for a bouquet of flowers to be brought to the room, upon coming back to the room the next day we found that the cleaner had removed some of the flowers from the bouquet and pulled off the petals and sprinkled them around the bath, my husband was not impressed as he had paid for the flowers and they would have lasted longer if left in the vase. However the service of the room started to decline during the second week, no bed was made and the flowers and petals failed to appear !!! (Inconsistant Service)
The room service we used several times, be aware there is a language barrier as sometimes what we ordered off the menu we got something totally different delivered to the room.( also be aware that when you order breakfast with tea or coffee the milk is warm and undrinkable.
The restaurants we ate at were the japanese unfortunately we were given the wrong starter the table behind us were given ours, the waiter then came and said sorry but you have the wrong starter I need to swap it with the table behind you, I then asked for a glass of sparkling wine and was given a glass of sparkling water, it was unorganised chaos.
My husband booked a romantic dinner under the stars at the italian restaurant as it was our wedding anniversary,this was lovely as they had put a table on the beach and had candles on the sand the meal was fantastic as was the personal waiter who served us that night - the romantic dinner under the stars cost $200.00.
The other restaurant we mainly used was the Le Chanterelle we used the buffet which is open from 7pm spoilt for choice on the food selection and the service here was very good.
The resort itself is stunning and immaculately kept.
The beach is beautiful, again with plenty of loungers although the ones under the parasols are always bagged with those people who take it upon themselves to get up very early put the towels on those loungers and then dont use them till late afternoon !!!!!!
There are several beach bars all serving premium drinks from 10am and also food from 1pm so you can spent the whole day down on the beach.
Plenty of water sports from the beach we did the parasailing and drive your own speedboat which was great fun.
We also booked a day trip to the island of Saona which was fantastic you get taken by speed boats to 2 natural pools right out in the middle of the ocean and then on to the island for dinner returning on a catamaran this costs £100.00 sterling each and starts at 7.15am and you get back around 7.00pm well recommend this trip = take some small dollars as the guys on the boats pass round a jar for tips for the drinks and entertainment.
Shopping - there is a small selection of shops on the complex but it's a bit pricey, we took a taxi to the san juan shopping complex which takes about 20 minutes from the complex - fantastic range of shops ATM's & supermarket.
The currency out there is the USD or the RD$ so take 2 currency convertors with you.
To sum up our 2 weeks = we feel that like several other trip advisor members it is a mainly spanish speaking Island with a few language problems which can be overcome if you are prepared to keep repeating your requirements.
All of the staff were very friendly and pleasant.
The only thing that lets this complex down is the lack of consistant service delivery
Would we go back = YES
top tip = travel kettle, english teabags, mozzi spray
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana