We are regular travellers to the Caribbean and have been to Mexico, Cuba and several other All Inclusive resorts in this area. The Royal Suites has great facilities and grounds, all of which are beautifully kept and maintained. The staff are friendly, but there is a general lack in service quality, which really shows up in the restaurants. In all the other resorts that we have been to, every restaurant has one person in charge, they walk the room and direct the serving activity, to make sure that no one is missed in this busy environment. The Royal Suites don't seem to operate this system and as a result we were often left waiting. Waiting to be offered a drink, waiting for our order to be be taken, waiting for wine to be refilled and on one night, we waited an hour for our main course to be brought out. When I complained to the lady who took the order, she apologised but gave no explanation, we waited for 15 minutes more and then left without eating that evening!
If you are first in the restaurant, it seems to work, but after the first wave of people they seem to lose track and it all went wrong in our experience.
This resort could be every bit as good as any other that we have been to, but dining is a integral part of the holiday experience for us and this wasn't a good experience on our stay.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana