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“Amazing week in Paradise!”
Review of TRS Turquesa Hotel

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TRS Turquesa Hotel
Ranked #46 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 9 January 2014

This is the 5th time we have been to the Royal Suites Turquesa and we won't ever go anywhere else. In fact, this was our 4th week there this year. We have discussed visiting other resorts but we get everything we need (and more) at RST.
Our cabana suite was like our little cottage by the pool. The walk out patio is a pretty good size with chairs and a little side table. There is also a drying rack for hanging bathing suits etc. ( we saw that someone brought clothes pegs- great idea). The wooden deck goes right to the pool where the lounge chairs sit in about 6 inches of water. Beautiful! I spent most of my day in the lounge chair with a few trips to the nearby bar.
As a guest in the Royal suites you have the option of going to the a la carte restaurants throughout the grand palladium resort (book through your butler) or there are 2 private restaurants that are only for the royal suites guests. I would highly recommend these private restaurants. Royal Gourmet is the main restaurant where you can get breakfast, lunch and dinner. There is always a buffet and a menu for each meal. Feel free to try some items from the buffet and order as well.
La Chanterelle is the French restaurant. There is a salad bar and a menu for dinner only. I would highly recommend the cheese fondue for two as an appetizer and the chateau briand for two as an entree!
When you go to the hostess she will ask you which restaurant you like. To get to La Chanterelle, she will walk you through the patio to the hostess there. The staff in both of these restaurants are very polite and they work extremely hard. A tip goes a long way!
The lobby is very nice and the staff welcomes you when you arrive. They are very helpful throughout your stay too. When you arrive, you will be introduced to your butler. This person will help you to book restaurants, navigate around the resort and anything else you need.
We have been to the main pool and the swim up bar in the past and we enjoyed it, but we usually spend all of our time at our swim up suite.
Bavaro beach is wonderful! Not much more to say about that.... Beautiful sand and sun!
An amazing trip at an amazing place!!!!

Room Tip: The swim up cabana suites In the new section are amazing! On previous trips we have also had other t...
  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
4  Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at TRS Turquesa Hotel, responded to this reviewResponded 19 January 2014

Dear. Mrs. Tracy G

Words are missing to express our gratitude for having chosen The Grand palladium palace Resort Spa & Casino by Palladium as your second home in Punta Cana as well as for the trust placed in us.

We managed to create unforgettable experiences and it is an honor to hear that we have surpassed all your expectations.

Your recognition on the effort and dedication demonstrated by our staff members are greatly appreciated and I will personally transmit your compliments.

Needles to say that we will be anxiously expecting your next visit.

Kindest Regards

R Segarra.

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Reviewed 9 January 2014

My wife and I we went at The Royal suites Turquesa last februeru 2013 and we treated very well by all the staff. It was our third times to the Grand Palladium Resort. We already book this year again at the Grand Palladium Palace on februery 23th. Viva Punta Cana.

  • Stayed: February 2013, travelled as a couple
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1  Thank tdhc3otter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Director General at TRS Turquesa Hotel, responded to this reviewResponded 19 January 2014

Dear. Guest.

The family of Grand palladium palace Resort Spa & Casino is honored in receiving your valuable comments. as well as having chosen us once again as your second home in Punta Cana and for the trust placed in us.

We managed to create unforgettable experiences and it is an honor to hear that we have surpassed all your expectations.

Thank you for having shared your experience on this trip and we will be expecting your next visit.

Best Regards

R Segarra

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Reviewed 8 January 2014

On arriving at the resort we were informed of building alterations going on at the hotel and we had to be moved. Now I wasn't too concerned as they said we had been upgraded. On arriving at the hotel our two parties were allocated completely different rooms at opposite sides of the complex. The next day our friends were moved closer although in a lesser spec room. The rooms were dated, our even had a socket cover missing and electrical fault in the shower! We were told this was perfectly safe.
The pools around the hotel were all missing tiles and full of sharp edges. The noise from the work going on around made sitting by the pool or beachfront a less relaxing experience.
The staff were extremely miserable with hardly a smile to be seen except for the gardeners who were always polite. Service was rude and an unpleasant experience.
Our friends then had to change rooms yet again as it became damp and foisty, not what you expect from a 5 star resort. Third time lucky the room was adequate. Our room however flooded the second night as the door had so many cracks it couldn't hold out the rain!
We are currently awaiting our reply to our complaint as this is not value for our money at all!

Stayed: September 2013, travelled as a couple
5  Thank Jjgwatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 1 September 2014

Dear Guest,

We truly sorry to hear about your dissatisfaction on this trip. We are seriously committed to the achievement of our guests’ satisfaction, thus your opinion is of the utmost importance to us. We carefully reviewed all your observations and herewith I would like to apologize for any inconvenience you may have endured.

I must emphasize that when the presence of a Manager is required, there is always one of our team members - Manager on Duty, Resident Manager, etc. - available to offer assistance. We also organize a special event, the Management Cocktail, where our guests are invited to make suggestions, ask questions and share their comments with the various Department Managers. I regret not having had the opportunity to attend you personally during your stay.
If your future vacation plans point towards Punta Cana, please let us know. I will ensure that your stay will be as pleasant and enjoyable as possible.

Sincerely,

L. Tajes

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Reviewed 5 January 2014

My husband and I stayed at the royal suites mid October 2013. We are repeat visitors having chosen this as our home away from home.. we are returning for another visit Feb. 9 2014. From the moment we got off the transfer bus we were welcomed with a big hug from Thomas. on to check in and greeted by Ronny and Nicholas..great guys! Of course we were given a cool cloth and a glass of champagne by Dolores..always smiling.. We stayed in bldg. 50 third floor.. great views .. the only problem I had with the room was the bed.. it was in bad condition, saggy in the middle and the mattress was ripped open.. didn't help me sleep at all. other than that .. no complaints. We ate at the Royal Gourmet for 3 dinners.. Le Chanterelle for 2 dinners and then we each have a favorite theme night at the Las Torres buffet. All good. Service at the bars was great.. except the main pool bar in the evening was a little slow.. Manuel is a very nice guy, as well as Sandy. During the day there is a lot more staff... too many to mention by name but they go a long way in making our trips here enjoyable.. so looking forward to seeing all when we go back next month.

  • Stayed: October 2013, travelled as a couple
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3  Thank sue m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 25 August 2014

Dear Guest,

Thank you very much for taking the time to review your stay at The Royal Suites Turquesa by Palladium. You graciously and enthusiastically touched on so many details here. Our business is about thousands of interactions and details daily. We try so hard to get them all right. When we do, it's so nice to be so wonderfully recognized.

We hope you'll return soon and often. Your enthusiasm is contagious and it was wonderful to have had you here. Please let us know about your future booking, we will be delighted to assist you.

Receive warmest regards,

L. Tajes

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Reviewed 5 January 2014

16 of us were here for the week to celebrate.

The suites were fantastic, giant four post bed, Jacuzzi tub, stocked mini bar and as "VIP" guests, we got a swim up room. One minor issue.... it took a few days for my friends to get a room with two beds instead of a bed and sofa bed.

The grounds are immaculately maintained, not a blade of grass out of place. I routinely saw a maintenance worker checking the chlorine levels on a daily basis.

The restaurants are hit and miss, but with so many on the grounds you are bound to find something you like. You just have to be willing to try them all. Highlights include the Spanish tapas restaurant, The Brazilian and the steakhouse.

and now for the reason we were there...........

Working with the wedding coordinator was super easy. With constant emails and updates leading up to our trip, Carolina made sure everything was in order and we got everything we wanted and needed. When we met with her on our first day, it was short and simple. She verified all our wants, let us know our options and made us feel assured that everything would run smoothly, all within an hour.

Meeting with Christian, our photographer at Photoshop Caribe, was made fun and easy with his relaxed personality. He ensured our special day would go off without a hitch and that we wouldn't even know he was there, except for putting us in poses :)

On the big day, the gown, suit and flowers showed up in our rooms clean and in plenty of time.
The extended cart was waiting for the group to take us all down to the site on the beach. The decorations, chairs and altar were all down exactly how we pictured them. Security was on site to keep as many onlookers at a distance as possible, no speedos in the background. The ceremony was fun, tasteful and beautiful.... on the white sandy beach, ocean background, light shade of the tall palm trees and the warm Caribbean sun overhead.
The photo session was fun and easy like Christian said. Putting us in poses, capturing our serious moments as well as our real and playful sides.
The reception went off without any issues. We requested a private dinner (with a cost) and they closed down one of the beach restaurants just for us. Taking care of our party, Deysi and Euripide handled every want and need from all of our guests, all with a smile, while keeping the glasses topped up.

All in all, a beautiful week was had by all..... the only way our vacation could have been better was if it was two weeks long.

Again..... a special thanks to Carolina(wedding coordinator), Christian(photographer), Deysi and Euripide(waitstaff) and all the butlers, bartenders and receptionists that helped make this a very special week.

Room Tip: swim up rooms are awesome, upgrade upgrade upgrade
  • Stayed: December 2013, travelled as a couple
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1  Thank BKo1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 January 2014

Dear BKo1976,

First of all we would like to thank you for having chosen us as the place to celebrate such special and unique occasion, your wedding.

We are delighted to hear that we surpassed all your expectation and that your stay is a memory that will last forever.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Carolina, your wedding coordinator, as well as by Deisy, Euripides and Christian; it is thanks to staff members like them that we managed to create unforgettable experiences.

We thank again for your valuable comments and look forward to have you back soon.

Happy New Year!

L. Tajes

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Reviewed 4 January 2014

For a surprise Christmas gift, my wife and I spent an amazing week from Dec 27th - Jan 3rd at the Royal Suites Turquesa. In a word, amazing. Being adults only gives you a chance to do as much as you want or as little as you like without any stress or worry. You are catered to every minute of the day. The only thing you need to worry about is what drink you will have next!

Our room as mentioned was a swim up suite, which gives you the wonderful benefit of walking out of your room and into your own pool - feet away from your door! The bathroom has a great sized bathroom with a jacuzzi tub and separate shower.

The food was really good with a wide selection to satisfy even the most picky eaters. With the Royal Suites there are two private restaurants to choose from - a gourmet and french. We switched between the two each day and gave us plenty of selection. For these two restaurants there are no reservations required. We also had the option of going to any of the others restaurants with "day-off" reservations which again left us no worry about where to eat or when.

The beach was - well Punta Cana! if you're familiar with Punta Cana, you know has one of the most amazing beaches in the tropics.

All in all, our trip was nothing short of amazing. From the staff to the room to food, we have nothing but good things to say. For the money, you can't beat this place.

Room Tip: We requested a swim-up room when we checked in, and even though the hotel was very close to full, th...
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank AGoodwin522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 January 2014

Dear Guest,

At The Royal Suites Turquesa by Palladium we managed to create unforgettable experiences and it is truly a pleasure for us to hear that all your expectations were surpassed.

Thank you for having shared your experience on this trip. We will be expecting your next visit.

Happy New Year!

L. Tajes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

This was my 6th time staying at The Royal Suites Turquesa by Palladium. I have stayed at many other all inclusive resorts but continue to return here. I spent two weeks enjoying the food, weather, people and service. I injured my back during my stay and was looked after by my Butler-Oscar Artiles-he was very thoughtful and ensured that I was being looked after and had everything I needed to get me through the days I was laid up with my injury. Wilkin and Fausto helped get me back to my room when the injury occurred. Philippe from Air Transat ensured I was looked after at the airport as I was travelling on my own I needed assistance with a wheelchair. I look forward to going back in December 2014

Room Tip: If you want to be close to the beach book the Royal Junior Suites, not the Deluxe Royal Junior Suite...
  • Stayed: December 2013, travelled solo
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Thank SunTravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 January 2014

Dear Guest,

Thank you for having chosen The Royal Suites Turquesa as your home in Punta Cana as well as for letting future travelers knows about your great experience.

We are sorry to hear about what occurred with your back while on vacation and we hope that you have fully recovered. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Oscar Artiles, as well as by Wilkin and Fausto; it is thanks to employees like them that we are able to accomplish our goal - the total satisfaction of our guests.

We look forward to your next visit and hope to have you back for many years.

Happy New Year!

L. Tajes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#39 Top resorts Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range: £167 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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