We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Honeymoon”
Review of TRS Turquesa Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
TRS Turquesa Hotel
Ranked #46 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 22 April 2014

My wife and I recently had our honeymoon at the Royal Suites. When we arrived after a long flight we were checking in within minutes and made to feel very welcome. We had booked a junior suite and the receptionist tried to sell us an upgrade to a swim up room for $20 a night. When I refused and mentioned we were on honeymoon he disappeared into the office and came back and said we could get the swim up upgrade for free or get an upgrade to a Cabana Suite for $20 a night. The Rep told us this was well worth it so we took it. A great decision! The room was huge with a sitting room area, 2 terraces with the pool right at the end of one. The bathroom had a shower which had steam room facility and a jacuzzi bath. The jacuzzi however didn't work and somebody came and fixed it. However the next time we tried to use it the same problem occurred. The bar was close by and most of the bartenders would bring drinks to the terrace.
The food was indifferent. We ate at the Las Torres Buffet a couple of nights and weren't very impressed with it. It was like feeding time at the zoo and the food was a bit repetitive. The Royal Gourmet was excellent and a very relaxed dining experience. They also enforce the dress code of trousers for men which a lot of places don't. We tried the Mexican, Brazilian, Steak House, Italian and Japanese a la cartes. I would recommend booking the Japanese show cooking as it's very entertaining. Don't go expecting a relaxing romantic meal though!
The evening entertainment caters for 1 week holidays as its the same each week so we went to some shows on the first week but not the second week.
The beach is beautiful but very busy so we just stayed on our terrace most days which was very relaxing. Also meant we didn't have to get up too early to reserve a space.
The resort is massive and the golf buggies are a good idea as is the train. I noticed at night though that the train seems to take its own route for people.
We had a very relaxing honeymoon and any problems we did have were very quickly sorted by our butler.

Room Tip: Cabana Suite is excellent. Room 5902 gets the sun all day long!
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank CMcKenzie1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 May 2014

Dear CMcKenzie1404 ,

We would like to thank you for having chosen The Royal Suites Turquesa by Palladium to celebrate such special occasion, your honeymoon, as well as for having written your comments after having stayed with us.

Our objective is not only to fulfill, but also surpass our guests’ expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence.

R. Segarra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (6,721)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,354 - 2,360 of 6,722 reviews

Reviewed 20 April 2014

We were booked into Grand Palladium Place, upon arrival we were informed that we were upgraded to THE ROYAL SUITES TURQUESA. What a nice surprize to begin our great vacation .We stayed in building 5520 and family members traveling with us were in 5522. We would like to say a special thank you to our amazing Butler MELKEY who provided us excellent service. She always greeted us with a great smile. Our maid Eneria Perez excellent service to our room .We would highly recommend the restaurants for the royal suites LA CHANTERELLE FRENCH and ROYAL GOURMENT great food and service .At the main buffet hostess GINETTE and ALIX JAQUEZ and CARLOS provided us with great service. Beautiful resort, excellent food drinks and people. Great shows and beautiful beach . Vacation at this resort is highly recommended

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, Geschäftsführer at TRS Turquesa Hotel, responded to this reviewResponded 21 April 2014
Google Translation

Sehr geehrter Hotel gast,

Zuallererst möchten wir uns bei Ihnen bedanken, im Namen der hotelleitung , dass Sie das Grand palladium Bavaro Resort & Spa für Ihren Aufenthalt ausgewählt haben, sowie für die Aufgewendete Zeit und Mühe in das Schreiben Ihrer netten Kommentaren auf Tripadvisor.

Naturlich sind wir GlücKlich, Wenn Ihnen der aufenhalt bei uns Gefallen hat und Wenn sie unser hotel ihren freunden und bekannten weiterempfehlen ! wir schätzen aber auch Ihre kritik,wenn etwas nicht so perfekt war, Wie Sie und wir sich Das wünschen.

Wir freuen uns zu lesen Ihre positive Bewertung der Abwechslung des services, und der Freundlichkeit des team.

Wir würden uns freuen Sie nochmal bei uns, und einen Herzliche Willkommen geben.

Mit den besten Grüssen.

R Segarra.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

It was the best trip i've ever had. Very nice hotel, very nice people and members of stuff. Everthing was just amazing... I have met a lots of nice guys.. The butler-service in the royals was very nice. Snither is a realy nice guy!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Denns1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 May 2014

Dear Denns1,

Thank you for having chosen The Royal Suites Turquesa by Palladium as well as for letting future travelers knows about your amazing experience.

We are delighted to hear that we surpassed all your expectation and that your stay is a memory that will last forever.

Looking forward your next visit.

R. Segarra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

If i have a comment to say about the Royals Suites Turquesa in Punta cana ,
Then only wish that you end up with this Butler that i had ,

Even if we were in 5836 on the third floor , we had the service that we were looking for ,
our room was taking good care of with charm and the peace that we had right next of the jungle was amazing ,.plus the pool aera was awesome , if we come back again , my wife and i ,
we would recommend that building for shure , you ll have the peace that you ll be looking for ,
and ELVI if you are reading this , we had to go earlier my friend , sorry : ( , ill always remember you my friend , thanks for truly taking care of us and plus all the staff behind , you guys are truly a family , wich we truly liked my wife and i , i ll recommend the Royal to all my friends for shure , ,... i would have been funny to ask my butler to bring me to a Baseball game if you guys had the stadium , i do know that its in process tho , take good care Elvi and always keep that smile , thanks again my friend ,... and to all the staff , what a great and amazing place it was ,wich i recommend to all for shure ,...

Room Tip: just be patient , ....
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 May 2014

Dear Alex M,

Words are missing to express our gratitude for having shared your experience on this trip with future travelers to our destination.

I am delighted to hear that we have surpassed all your expectations with our services and attentions provided by our associates during your stay. Your special recognition on the effort and dedication demonstrated by your butler Elvi is highly appreciated, therefore I will personally ensure to transmit your compliments.

We look forward to have the pleasure to welcome you again in the near future. Please consider Grand Palladium as your “home away from home”.

Regards,

R. Segarra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

this was our 5th trip there 4th Christmas (i know writing this review a little late)thanks to Octavio we had a great trip as usual there were some small problems which were taken car on island time which we understand as we live on an island to.We had a great time visiting staff and other guests that we have met there who travel there regularly around Christmas the weather was great food was good and staff friendly always saying hello as we passed each other, our favorite restaurant is the french one in the royal section ,favorite bar is the Bavaro lobby with Isadora ,Suzanna,Fransisco,Louis ,Freddy and all the other great staff and servers who's names i can't remember .But all of them really make our trip well worth it .we are looking at booking again this november as it is my wifes birthday .Biggest tip i can give people if you let the little things bother you ,you will not have fun, there is lots to do there see you in Nov 2014

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
2  Thank harleybuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 27 June 2014

Dear harleybuda,

It is never too late to receive your comments.
Words are missing to express our gratefulness for having had the opportunity to hosting you during five consecutive times.

Thank you for being so kind in sharing your great experience with thousands of travelers to our destination aiming to let them aware about our staff warmness.

We are already expecting your next visit and please feel free to contact us for any assistance you may need prior to your arrival at this “your home away from home”.

Sincerely yours,

R. Segarra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

I know this is late, but oh well. We were at the RST January 22 for 2 weeks. This was our 11th trip, and We cannot imagine going anywhere else! We have had a few small hiccups during the 11 times there, but nothing to wrinkle my knickers over with.
The food is great. If you don't like one thing, order something else. Breakfast at the RST was not always great, but so be it. Some times it was very slow, but we got served any way.
The one thing I would like to see changed is the sheets on the bed. It would be nice to have them fit the bed, but this did not ruin my vacation. I did not have to make the bed.... The room was always clean and tidy.
The staff is great! I speak only un poquito Spanish, but we always understood one another, sometime with a laugh...
We can hardly wait to get back to our second home.

Stayed: January 2014, travelled as a couple
3  Thank vilkas49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 28 May 2014

Dear vilkas49,

It is never too late to receive your comments.

Words are missing to express our gratefulness for having had the opportunity to hosting you during 11 consecutive times. At Grand Palladium we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

Thank you for being so kind in sharing your great experience with thousands of travelers to our destination aiming to let them aware about our excellent facilities and staff warmness.

We are already expecting your next visit and please feel free to contact us for any assistance you may need prior to your arrival at this “your home away from home”.

Sincerely yours,

L. Tajes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

This is the 6th time we have been to the Royal Suites Turquesa and we won't ever go anywhere else. In fact, this was our 5th week there this year. We have discussed visiting other resorts but we get everything we need (and more) at RST. Why go anywhere else!!! Because we have been so often, everything is so familiar - the resort, the staff, the management, the restaurants, etc.

Our cabana suite was like our little cottage by the pool. The walk out patio is a pretty good size with chairs and a little side table. There is also a drying rack for hanging bathing suits etc. ( we saw that someone brought clothes pegs- great idea). The wooden deck goes right to the pool where the lounge chairs sit in about 6 inches of water. Beautiful! I spent most of my day in the lounge chair with a few trips to the nearby bar. Being adults only, it tends to be much quieter and calm and really is like to you in your own secluded, private villa.

As a guest in the Royal suites you have the option of going to the a la carte restaurants throughout the Grand Palladium resort (booked through your butler) or there are 2 private restaurants that are only for the royal suites guests. I would highly recommend these private restaurants. Royal Gourmet is the main restaurant where you can get breakfast, lunch and dinner. There is always a buffet and a menu for each meal. Feel free to try some items from the buffet and order as well.

La Chanterelle is the French restaurant. There is a salad bar and a menu for dinner only. I would highly recommend the cheese fondue for two as an appetizer and the chateau briand for two as an entree!

When you go to the hostess she will ask you which restaurant you like. To get to La Chanterelle, she will walk you through the patio to the hostess there. The staff in both of these restaurants are very polite and they work extremely hard. A tip goes a long way! Great service and a smile is always guaranteed from staff - especially Sucre and Ramonita.

The lobby is very nice and the staff welcomes you when you arrive. They are very helpful throughout your stay too. When you arrive, you will be introduced to your butler. This person will help you to book restaurants, navigate around the resort and anything else you need.
We have been to the main pool and the swim up bar in the past and we enjoyed it, but we usually spend all of our time at our swim up suite. Be sure to say hello to the bartender Carlo, and of course the bellman Tomas! If you need anything of have any issues, ask for Nichols or Ronnie at the front desk - instant fix!

Bavaro beach is wonderful! Not much more to say about that.... Beautiful sand and sun!

An amazing trip at an amazing place!!!!

Room Tip: Don't even think about it - GET A SWIM-UP SUITE!!!
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank AGoodwin522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 25 August 2014

Dear Guest,

This goes to the head of the list of all-time great reviews.

You graciously and enthusiastically touched on so many details here. Our business is about thousands of interactions and details daily. We try so hard to get them all right. When we do, it's so nice to be so wonderfully recognized.

We hope you'll return soon and often. Your enthusiasm is contagious and it was wonderful to have had you here.

Receive warmest regards,

L. Tajes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Punta Cana hotels
1.2 mi away
Secrets Royal Beach Punta Cana
0.1 mi away
Grand Palladium Palace Resort Spa & Casino
0.6 mi away
Grand Palladium Bavaro Suites Resort & Spa
Show Prices
Show Prices
Show Prices
0.1 mi away
Grand Palladium Punta Cana Resort & Spa
6.2 mi away
Catalonia Royal Bavaro
Catalonia Royal Bavaro
#45 of 112 in Punta Cana
6,022 reviews
1.1 mi away
Paradisus Punta Cana Resort
Paradisus Punta Cana Resort
#25 of 112 in Punta Cana
13,281 reviews
Show Prices
Show Prices
Show Prices

Been to TRS Turquesa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#39 Top resorts Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range: £181 - £438 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelUp, Booking.com, LoveHolidays, Prestigia, Expedia, HotelsClick, Hotels.com, Evoline ltd, Ebookers, HotelQuickly, Cancelon, getaroom.com and 5viajes2012 S.L. so you can book your TRS Turquesa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing