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“Second trip to Royal Suites Turquesa”
Review of TRS Turquesa Hotel

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TRS Turquesa Hotel
Ranked #47 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 5 May 2014

My fiancé and I have traveled to this resort for the second consecutive year. We both enjoy quiet relaxation and that is what you get at this property. The staff are friendly, the facilities are constantly being maintained (things do break, but they are very responsive) the food at the exclusive restaurants for this property (Le Chanterelle and Royal Gourmet) are the best on the property (many other restaurant options for the other 3 hotels onsite). Great private Beach, Spa facilities, and we choose the Swim-up option which give that extra treat of walking out of your room 4 steps to a pool. Drinks delivered to you both beach and poolside.

Maximo at reception is tops. He remembered me at checkin from a phone conversation when I had called from the States with a question, he genuinely cared that we were happy with the resort.

Great time and it makes it hard to pick another resort when you know this one is great.

Room Tip: Swim up suites are a short distance from the main building and are much quieter.
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  • Stayed: April 2014, travelled as a couple
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2  Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 28 May 2014

Dear George L,

Words are missing to express our gratitude for having chosen us as your second home in Punta Cana as well as for sharing your experience on this trip with future travelers to our destination. We managed to create unforgettable experiences and it is an honor to hear that once again we have surpassed all your expectations.

Your recognition on the effort and dedication demonstrated by Maximo is greatly appreciated and I will personally ensure to transmit your compliments. Needless to say, we will be anxiously expecting your next visit.

Regards,

L. Tajes

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Reviewed 3 May 2014

My husband and I have just returned from our first trip to the RST and it is likely to be one of many. We stopped for a duration of 10 nights and had a great time. we were unable to get an upgrade due to some refurbishments taking place but we were happy with our room on the third floor, building 53, we were welcomed with a fruit basket and were invited to a honeymoon dinner held at the Seafood Restaurant opposite The Palace Lobby. The staff are very friendly and are more than willing to go out of their way for you regardless of whether you tip or not. We made sure we tipped each evening and the employees ensured me that they did share them out. Staying at RST you have access to all the restaurants on the complex, we mainly ate at Le Chanterelle and Royal Gourmet, however I would also recommend the Teppanaki Japanese Restaurant and also the Brazilian restaurant which are next door to each other. We didn´t see too much of our Butlers´ however we could easily contact them by phone and they resolved any issues almost immediately. The room cleaning was a bit hit and miss, we always found that the cleaner came at very random times sometimes when we were having breakfast, sometimes when we were having a nap or returning from lunch. You are able to specify a time for room cleaning so this is something I would recommend. The buggies at RST can be called at any time to take you to any part of the resort but we preferred to walk most of the time. Walking from one side of the resort to RST is about 20 minutes and lots to see along the way, it is worth going full circle on the train which comes every 20 mins to get your bearings. Evening entertainment was good however we only managed to catch a few shows, would highly recommend the Circus show. We would head to the beach at about 10am and would have no problem finding a sunbed, however if you want the fancy beds then you would need to go earlier. Gardeners are brilliant on a few occassions they brought us fresh coconuts to drink on the beach, beware too much coconut can lead to a laxative effect, we were told by our rep to keep to max 2 coconut drinks a day and we were fine. We shopped around for souvenirs in a few places, Outback Safari (highly recommend this trip approx 90 dollars per adult), the shacks near the beach and the two resort shops. The shacks near the beach were trying to charge us 45 dollars for two 700ml mamajuana bottles! On the Outback Safari they were 10 dollars a bottle and in one of the resort shops they were 12 dollars a bottle, do not pay anything more than this. Nothing is too much for any of the staff and they always have a smile on their faces, we will definately be returning, bumped into many couples who were returning for the 10th time in some cases!

Tip=bring USD, travelling from the UK we brought DR pesos and at the airport when you pay for the visa they are adament you have to pay in USD and give you a very poor rate to exchange money. There was not a single place we visited that did not accept USD.

Room Tip: Swim up rooms are only any good if you are going to be using the resort pools. We spent most our tim...
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  • Stayed: April 2014, travelled as a couple
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6  Thank traveller0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 May 2014

Dear traveller0923,

Receive our gratefulness for such valuable feedback. The opinion of our customers is of the greatest assistance to us. I also want to thank you for taking some of your precious time to write a review aiming to share your impressions on this trip with millions of travelers worldwide.

I am delighted to hear that all your expectations were met with our overall services, thus your honeymoon at our Royal Suites Turquesa will be a memory that will last forever. At Grand Palladium we managed to create memorable experiences.

We look forward to have the pleasure in welcome you again in the nearest future.

Warmest Regards,

R. Segara

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Reviewed 3 May 2014

The Palladium resort is wonderful. The Royal Suites is adult only. The private butler gets everything done for you quickly. The resort is 4 resorts that you have full access too. Royal section is only for Royal guests. The butler services get you nightly dinner reservations all in one day, no need to stand in line. The food was awesome in all restaurants. Dominicans are very friendly. Staff at Royal treat you great. Free shuttle service throughout resort is great as it is quite large. Don't be afraid to flag them down. Royal guest get special treatment throughout. Including free lobster at several restaurants. Drinks are strong and top shelf alcohol. Exceptional stay, would definitely go back!!! Kelly at excursions desk is fabulous!! I recommend taxi service to and from airport. No waiting, private ride, $35 each way for two people. Beach is awesome, soft sand, drink service on beach and at pools, even swim up rooms.

Room Tip: Swim up room is great! No stairs private deck with private chairs!
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  • Stayed: April 2014, travelled as a couple
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1  Thank drighetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 5 May 2014

Dear drighetti,

Thank you for having chosen Grand Palladium and The Royal Suites Turquesa as well as for letting future travelers knows about our services. I am delighted to hear that you had an exceptional stay while vacationing with us.

Your feedback is highly appreciated and we hope to have you back soon.

Best regards,

R. Segarra

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Reviewed 2 May 2014

In Jan 2012 with My family and friends we spent a holiday in the royal suites Turquesa.We all had an enjoyable time.The rooms were large and well cleaned with a very good maid service. All the restaurants served exellent food with very good friendly service. Bars and entertainment and service once again very good. The butler service was very helpfull our butler Dominga Baez gave us exellent friendly service and information for us to enjoy our stay.The private beach was very clean and relaxing.Hotel grounds well manicured and clean Our stay was catered for us exceptionally well which made it all so enjoyable we are planning a repeat trip this fall hopefully booking the same rooms and butler as our last trip

  • Stayed: June 2013, travelled with family
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1  Thank gordon c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 May 2014

Dear gordon c,

Many thanks for having taken some of your precious time to share your recent experience at our Royal Suites Turquesa. The feedback of our customers is of the greatest assistance to us since is the best way to let future travelers know about our excellent services.

Can’t wait to your next visit.

R. Segarra

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Reviewed 2 May 2014

Royal treatment

We stayed at the royal suites turquesa from Feb 5th -12th, this was our 13 stay at this resort. This trip we opted to stay in the older section as my DH prefers it and because I find the swim out pools cool in the morning which is when I prefer to use them. We had a great room in building 50, 5041 third floor beach end with an awesome view! We only ate at the 2 royal restaurants this trip as we find the food is just that good that we don’t feel the need to go to the a la carts, plus we don’t like to make reservations which would have been necessary as the resort was at capacity. ( I do hope to try the new a la carts when we travel to the resort in low season) We had a wonderful relaxing vacation and as usual the staff was great and we had great service! Everyone from the front desk to the servers and the maids and butlers and bartenders try to make your stay wonderful! I know everyone likes to see their names mentioned but my husband did that in his review so I will just mention 2 staff that he forgot to mention, Octavio the manager who goes to great lengths to ensure his guests a great vacation and David who is a bartender, who sadly was not assigned in the royal while we were there, but he came by everyday at the end of his shift to chat with us. We did go to Santo Domingo and stayed overnight in the palladium hotel there, to see Santo Domingo I highly recommend going over night as even with the overnight stay I wish we had longer to see more. Trip # 14 is in 2 weeks and if all things go according to plan # 15 will be in October.

  • Stayed: February 2014, travelled as a couple
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2  Thank sukie63on
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 May 2014

Dear sukie63on,

Words are missing to express our gratefulness for having had the opportunity to hosting you 13 consecutive times. At Grand Palladium we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

Thank you for being so kind in sharing your great experience with thousands of travelers to our destination aiming to let them aware about our excellent facilities and staff warmness.

We are already expecting your next visit and please feel free to contact us for any assistance you may need prior to your arrival.

Sincerely yours,

R. Segarra

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Reviewed 1 May 2014

We love this resort so much we have returned several times within the past year and a half. Lounge around on a beach chair or venture into the other areas of the resort or hang out in the pool - whatever you choose, you will surely love it!
The staff is friendly and helpful. The food in the private restaurants is delicious. The swim up suites are luxurious and beautiful - our favourite is the cabana suite. The beach is beautiful and the pools are clean and well maintained.
In short, Royal Suites Turquesa is perfect!!

  • Stayed: March 2014, travelled as a couple
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2  Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 3 May 2014

Dear Tracy G,

At Grand Palladium Palace we managed to create unforgettable experiences and it is truly a pleasure for us to hear that all your expectations were surpassed.

Thank you for having shared your experience on this trip. We will be expecting your next visit.

Warmest regards,

R. Segarra

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Reviewed 29 April 2014

We recently returned from our second visit to The Royal Suites Turquesa. We were very happy with our swim-up suite, the food and the service. We were in building 54 which enabled us to have some fabulous afternoon sunshine at our relaxing swim-up. While we are sure all of the RST suites are great, we would recommend paying a little bit extra for a swim-up. The advantage of RST is to have priority access to all of the Grand Palladium theme restaurants and to the exclusive Royal Gourmet and Le Chanterelle restaurants. The crêpes Suzette at Le Chanterelle are magnificent! The service we received from the moment we arrived to the sad moment of our departure was outstanding. We have high praise for our butlers Annabel, Oscar and also to Abel, our butler from last year. They made certain that our needs and wants were quickly accommodated. Thank you also to our Gertrudis who tidied and decorated our room with flowers every day. What a luxury! Thank you to all of the waiters, waitresses and servers at all of the bars and restaurants whose attentiveness enabled us to have a relaxing vacation. We will definitely return for a third time next year!

Room Tip: A swim-up suite is a must have!
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  • Stayed: March 2014, travelled with friends
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3  Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 28 May 2014

Dear Tom B,

On behalf of the family of Grand Palladium Paladium and The Royal Suites Turquesa by Palladium, I would like to thank you for your preference in selecting us for a second time as well as for letting us know that you have had a great trip.

We greatly appreciate your valuable comments and I will personally ensure to transmit your compliments to those you have mentioned in your review.

Needless to say, we will be anxiously expecting your next visit. Please feel free to contact for any assistance you may need prior to your arrival.

Sincerely,

L. Tajes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#40 Top resorts Hotel in Punta Cana
#43 On the Beach Hotel in Punta Cana
#44 Luxury Hotel in Punta Cana
Price Range: £170 - £421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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