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“Trip to Dominican”
Review of TRS Turquesa Hotel

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TRS Turquesa Hotel
Ranked #46 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Pineville
1 review
“Trip to Dominican”
Reviewed 10 June 2014

We had a great time at the royal suites turquesa. It was quiet and not busy at the beginning of the week. It picked up toward the weekend but there were plenty of spots at the pools and beach. We did not enjoy the buffet but the ala cart restaurants were better. I would have like some more information at check in about the night life, restaurants that are closed, what time things around the resort closes. Everyone was very nice and made the stay pleasant. Enjoyed our vacation.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scoobytwin96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this review, 16 June 2014
Dear Scoobytwin96,

he family of The Royal Suites Turquesa by Palladium is honored in receiving your valuable comments. We are proud to hear about your satisfaction on this trip.

We took a good note of your remarks related the lack of activities information at check-in. It will be part of our daily work since we never cease in our effort to improve the quality of our services.

We hope to have the pleasure to welcome you again in the future, at this your home in Dominican Republic.

Regards,

L. Tajes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Gaithersburg, Maryland
1 review
Reviewed 10 June 2014

Place was great! Karina was very helpful. Highly recommended. Great restaurants, very nice room. Pool bar was excellent, staff is very helpful. Coffee is so good. Drinks in lobby bar made well. Would come back

Stayed June 2014, travelled as a couple
Helpful?
Thank billy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this review, 20 June 2014
Dear billy E,

We are delighted to hear that all your expectations were met with our overall services, thus your stay at our Royal Suites Turquesa is a memory that will last forever. At Palladium Hotel Group we managed to create unforgettable experiences.

We look forward to have the pleasure to welcome you again. Please let us know about your next booking.

Sincerely,

R. Segarra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Alabama
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 June 2014

This trip was a Special Trip as we celebrated our 30th Anniversary. To say the least, was a little apprehensive since this was our first trip to the D.R. However, we were greeted well when we exited the taxi (whew). Cold towel and cold beverage awaited us. Very nice young lady Erika (sp) was extremely friendly and assisted us in scheduling our dinner reservation. Ocsar our Bulter made sure we were settled into our room, a Deluxe Suite. Although we did have an issue with the humming noise coming from the AC unit, the room was well maintained but very disappointed there was no cabinet drawers for clothes (basically changed out of luggage). Shout Out to Abel (another butler) who went beyond the call of duty to decorate our room while we were out having our anniversary dinner at the Steakhouse. Candles lit throughout the room, signs noting our anniversary, rose and rose petals throughout, a bottle of champagne and a hot tub of bubbly suds. You did good dude! Spent a lot of time on the beach just relaxing, never ventured off site for tours. Fabulous property that the groundkeepers take great pride in. Went to Spa twice, thanks Tony! Met new friends, in particular Rebecca Nieves! The restaurants were great but did not like the treatment received by one waitress in the French restaurant. For two days in a row, she gave us the cold shoulder. Had to ask another waiter who was serving coffee to take our breakfast order. THEN ... we waited approx 20 mins on our order (was not full, not even half way) after I stopped the same guy to find out what is going on with our food. The Brazillian, Bamboo, Spanish, Japanese and Steakhouse were our favorites. Will we be back, for sure!

Room Tip: Would suggest a room near the beach or a swin up! Those were neat ....
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank KirbyS1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this review, 16 June 2014
Dear KirbyS1981,

Firstly, we would like to extend our gratitude for having chosen The Royal Suites Turquesa as the place to celebrate such special occasion. We are honored to have had the opportunity to hosting your 30th anniversary.

Be assured that took very seriously your particular observations since we understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence.

We hope that this does not deter you from coming back in the future. We will be attentive to ensure an uneventful stay.

Sincerely,

L. Tajes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 9 June 2014

We went down for a week at the RST for our Anniversary. The room was great very nice and big. The resort was big but had golf carts and train to get around. And at the RST we had a great driver Tomas was the best. Anytime he saw us he would stop. We had Angel for our butler he was great also anything we needed he got for us. My wife was looking for some birds they did not have at the resort gift shop so on his way home from work he look for them for her. The house keepers was very nice anything we need they could do for us. Great 20th Anniversary trip.. Thanks Tomas and Angel.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank mmsmith73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this review, 20 June 2014
Dear mmsmith73,

Many thanks for your preference in selecting The Royal Suites Turquesa by Palladium to celebrate such special occasion, your 20th anniversary. I also like to extend our gratitude for sharing your experience on this trip and let aware future travelers to our destination about our excellent services.

Besides our guests, our personnel is one of our most important assets that never cease in its effort to go above and beyond in order to satisfy all our guests’ needs. I will personally ensure to transmit your compliments to Tomás, Angel and the rest of our team.

We look forward to have you back soon. Please let us know about your future booking, we will be delighted to assist you.

Regards,

R. Segarra
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1 review
Reviewed 9 June 2014

To be Honest the hotel is not that bad, but they have to work a little with their employees, we had a bad experience with the service of one employee of a restaurant that make us leave from the restaurant after my wife had serve her food, because we didnt had the reservation, but after talked with other customer service employees they told us that that day at that hour the restaurant had available spaces so they really dont understand why that employee make us leave the food in the serving counter and ask us to leave the restaurant, even i ask to talk with her manager she told me, there he goes, that man that you see over there, if you want to talk to him go and catch him, i think that is not the way to treat a customer. After we report these issue the manager of Foods and drinks try to convince us that the place need reservation and she didnt manage well the situation. Maybe in the future we go back to see if we doenst had to leave again a restaurant and treat us that they are making us a favor, that is for free that we're there.

Room Tip: First floor room are best because when you go out from bancony you have a pool overthere
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emilio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this review, 25 August 2014
Dear Guest,

Is saddens us to learn about your dissatisfaction on this trip. We are seriously committed to the achievement of our guests’ satisfaction, thus your opinion is of the utmost importance to us. We carefully reviewed your observations and herewith we would like to express our apologies for the situation described.

We neither encourage nor accept any unfair treatment; all of our guests deserve to be attended with respect and courtesy. Even though I can assure you that we continuously work with our staff in order to improve the quality of our services. Moreover I must emphasize that when the presence of a Manager is required, there is always one of our team members - Manager on Duty, Resident Manager, etc. - available to offer assistance. We also organize a special event, the Management Cocktail, where our guests are invited to make suggestions, ask questions and share their comments with the various Department Managers. I regret not having had the opportunity to attend you personally during your stay.

We assure you that we will never cease in our effort to achieve the constant improvement of the level of our services. We hope that this isolated occurrence does not deter you from coming back in the future. We will be attentive to provide a pleasant and uneventful stay.

Sincerely,

L. Tajes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto ON
Level 4 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 June 2014

We returned to the Grand Palladium for our 8th time this past April 27, thru May 11 2014!
We booked the Punta Cana section and upon our arrival were pleasantly surprised with an uprade to the RST for our second time ( we were upgraded last year also). Thank you to Mirpil , Faustin and Felipe for this wonderful surprise. They know my husband and I celebrate our anniversary and have always gone above and beyond to make our stay extra special. We were checked in by Luis Lara and Waldo , and in no time we were whisked away by our favourite PC bellhop Jesus.
Jesus has been carrying our baggage for 8 years now and it is so pleasant to see his smiling face when we step off our airport shuttle!

We stayed in building 5200 , with a stunning view from our balcony of beautiful Bavaro beach and the RST pool.
After freshening up and changing in to our swimwear we made our way to the ocean. As we passed by our butlers desk we were pleasantly greeted by Esteban ( The King ) , we introduced ourselves as Dawn and Doug and promptly became known as the double D's which was fitting as that is what we are known as back in Canada. Esteban was wonderful, he took care of all our reservations and one evening when we got locked on our balcony he promptly came to our rescue ... he has an amazing sense of humour :)
We also had a light bulb over our vanity that was flickering and when we went to see about having it looked at there was a maintenance worker in the hallway who without hesitation promptly came in and repaired it for us, unfortunatley did not get his name .

With this being our 8th visit to the resort we were greeted by all our Palladium family with hugs and kisses and it was very special to spend this time with them all.on this stay as well

We made many new friendships as well with fellow travellers and resort employees.

We would like to take this time to point out the amazing service of the people that keep us coming back year after year.
Royal Gourmet and La Chanterall Restaraunts

Fidencio : What an amazing employee you have in this fine young gentleman. From our first dinner until our very last and everything in between 5 star service. One evening he could see I was not feeling well and he quickly brought me a remedy from the bar(Pepsi com limon and Fernet Branca), within 20 minutes I was feeling so much better that I was able to enjoy the rest of our vacation. It became known as my medicine .
Fransico : A charming young man who we remember from our meals at the El Belhique Buffet and he remembered us too ! Keep up the good work.
July : It is such pleasure to see her year after year.
Carolina : We have known Carloina for 8 years now and we are so happy to be greeted by her friendly smile every morning at breakfast.
Mogueson :Fast , friendly and always smiling.
Clarely : Another great employee.

Royal Pool Bar :and Beach Service :

Ransey : Another great employee , never stopped smiling who remembered our favourite cocktails from day 1 and made the best cappaccino com amaretto ...I'm going thru withdrawls .
Gina : Our little firecracker, she was so cute and bubbly , running around in the heat making sure we had everything we needed.
Manuel and Christian : Our night time RST pool bar waiters , enjoyed spending our evenings at there bar with the breeze blowing thru the palms and hearing the ocean waves.

Maid Service :
Rosanna : Our room was spotless everyday. Plenty of fresh towels and not a peck of sand on the floors. Also our bar fridge in our room was fully stocked every day with beer , soda , crackers and peanuts!

In conclusion to our very long long but well intended review , we will continue to visit the GP PC/RST as we love everything about the resort but most of all it is our Domincan family that keeps us coming back.
We would also like to take this time to congratulate our dear friend Felipe from the Punta Cana reception on his recent promotion. It pleases us to see the staff being rewarded for all of there hard work.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank maggie000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this review, 23 June 2014
Dear maggie000,

On behalf of the Grand Palladium family, I want to express our gratitude for having had the opportunity to hosting you during eight consecutive time. We have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to know that once more we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

Thank you for being so kind in sharing your great experience with thousands of travelers to our destination aiming to let them aware about our excellent facilities and staff warmness. Every member of our family work very hard eager to make each stay an enjoyable and pleasurable one.

I hope to serve you for many years more at this your second home in Punta Cana.

Sincerely yours,

R. Segarra
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glasgow
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 June 2014

The hotel is huge, golf carts are plentiful and stop for anyone when requested, a la carte only require a reservation from reception or butler service it takes a minute but then you have no waiting time on arrival.

I am begining to think we are in another hotel when reading reviews as the GP has the most beautiful grounds very well attended by the gardening staff. The hotel staff from domestic to butler are all very respectful, friendly and approachable.
The a la carte restraurants serve the finest food that we would pay an exceptional amount for at home.
The staff and management paid particular attention when booking to my request of a central location due to mobility issues and this was offered as a wonderful service to us.
We are still in the resort until 12th June and quite frankly wish we could remain longer.
The staff in our Royal Suite also informed restaurant personel it was my birthday and not only was my room decorated and a basket of fruit delivered the staff on our evening meal delivered a very welcome and enthusiastic birthday song. Any problems can usually be fixed so come to the GP and enjoy the beauty of the hotel, beach staff and food.

Room Tip: If you have any special needs, mobility etc. Let the hotel know in advance. They are very helpful. A...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank holidayhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this review, 20 June 2014
Dear holidayhat,

We are more than excited of having gone beyond your expectations to offer you an outstanding experience at our The Royal Suites Turquesa by Palladium.

Also we would like to take this opportunity to extend our gratitude for your kindness in having shared your impressions with future travelers to our destination.

We will be anxiously expecting your next visit at this your home in Punta Cana.

Our very best regards,

R. Segarra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRS Turquesa Hotel

Property: TRS Turquesa Hotel
Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#39 Top resorts Hotel in Punta Cana
#42 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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