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“The Royal Suite Turquesa 6/14/2014-6/19/2014”
Review of TRS Turquesa Hotel

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TRS Turquesa Hotel
Ranked #47 of 112 Hotels in Punta Cana
GreenLeadersPlatinum level
Reviewed 19 June 2014

Today is our lats day at this resort, the ONLY reason I have this resort a 2 start instead of 1 is because of the beach. Their beach is really nice, white and soft sand, reasonably clean and not crowded by people. With that being said, here is our experience on everything else.

1. Food - they are not lying when they say everything is inclusive, that is true. 5 buffets, 10 a la carte restaurant. For 2 dinners, we had to restaurant hop (since it´s free) because the food was horrible. Since we stayed at Royal suite for adults only, there are two restaurants exclusive for us...the French and the Royal Groumet. DO NOT eat at the french restaurant....stick with what they know how to cook...aka, steaks...some seafood, etc. Lunch buffets are pretty decent, do try different buffets. Dinners, brazilian, tapeo, la parilla are all decent. Skip Marenostrum (seafood) food is substandard. RESTAURANT SERVERS ARE EXTREMELY SLOW! AND IF I DIDNT WAVE THEM DOWN, THEY DONT COME BY! So be proactive when you´re eating.....

2. Room Service - for a hotel who claims to be 5 star, the room service is 0 star. It is basically leftover food from buffet delivered to your room. (it´s free but imagine the leftover quality) Extremely RUDE and don´t speak much english. So unless you´re really lazy on stepping for food, I seriously wouldn´t recommend room service. Oh..and they don´t know the menu, tried ordering a flavored yogurt, they had no idea what flavors they offer.

3. Spa - Steam room didn´t work one day because they don´t know why. BE CAREFUL on your coupon that claims 10% off ANY service offered from the Spa, because it is not ANY service, it is SOME service. Bring the coupon to the Spa and they will tell you there.....

4. Hospitality - we had a butler who was just rude and not at all helpful....front desk for the most part has no idea what you´re saying unless you´re speaking spanish...mind me, i did speak some spanish..but they just pretend they don´t understand you. VERY RUDE staff for a hotel of 5 stars.

5. Room - Quality of the room was ok...our bathroom door was broken, their cable connection is horrible....and their AC is leaking from the ceiling.....AGAIN, for a hotel of 5 stars, not so much 5 stars quality, the SWIM UP was nice (if you book a room with swim ups)

Nice thing is with this part of Palladium, you do have access to everything in the hotel...drinks..food..all restaurants for free...free wifi as well. I wouldn´t recommend any other packages simply because you won´t have access to everything.

Overall, not planning on coming back...again the beach was nice, so if you´re here for the beach and don´t care about others, this place will do.

Room Tip: can´t really pick, but if you want more tan, pick the deluxe suite with swim ups
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  • Stayed: June 2014, travelled as a couple
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4  Thank Lucy0608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ltajes, Resident Manager at TRS Turquesa Hotel, responded to this reviewResponded 2 September 2014

Dear Guest,

We are most disturbed to learn about your dissatisfaction on this trip. Allow me to extend our most sincere apologies if we could not far exceed your expectations. I regret not having had the opportunity to attend you personally during your stay. We also organize a special event, the Management Cocktail, where our guests are invited to make suggestions, ask questions and share their comments with the various Department Managers.

Be assured that all your observation have been studied and discussed with our Managing Team. We understand that there is always room for improvement and our guests’ experiences play the key role in this continuous process, which leads us to achieve service excellence.

Sincerely,

L. Tajes

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Reviewed 19 June 2014

Beach is great service is great resort is great. Food is absolutely horrible. Bring stomach medicine you will need it. Our butler Leo was great. We had swim up suite which was awesome overall experience was good not great but had a good time.

Room Tip: Bring bug spray and munchie food
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  • Stayed: June 2014, travelled as a couple
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Thank Billy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 21 June 2014

Dear Billy A,

Thank you for choosing The Royal Suites Turquesa by Palladium as well as for the time you took to post your review.

I regret that our food was not up to your expectations. We respect and value the different palates and needs and it is worthy to mention that carefully selected products compose our gastronomical supply, taking into consideration the diversity of clients who visit our hotel.

Additionally, one of our priorities is the health and well-being of our customers and in order to assure this, our complex participates in Cristal, a world-renowned British hygiene assurance program with established hygiene and sanitation standards, which are monitored continuously. You should be advised that certain risks are involved when travelling to the tropics. There are various factors that may contribute to illness, such as climate, temperature variation, combination of food and beverages, excessive sun exposure and personal reactions.

We really appreciate any kind of feedback since we daily approach our guests in house to confront their needs and current experience with us, however I am very sorry that I did not have the opportunity to personally meet you as I would have been delighted to assist you. Apart from myself, our entire management team is at the disposition of our guests whenever they require any specific assistance.

We thank again for your communication and hope to have the pleasure to serve you again here or at any other property of Palladium Hotel Group.

Best regards,

R. Segarra

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Reviewed 19 June 2014

The view here is beautiful, the beach the views the drinks. I believe that the food could be better but then again I am used to american food. I loved the swim up room and all the nice servers. The swim up bars are awesome!!!!!!!! Leoncio the butler was a great guide 5 stars to him!!!!!!!

Room Tip: Bring snacks
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  • Stayed: June 2014, travelled as a couple
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Thank Tiffany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 21 June 2014

Dear Tiffany C,

Many thanks for your preference in selecting The Royal Suites Turquesa by Palladium for your recent vacation. I also like to extend our gratitude for sharing your experience on this trip and let aware future travelers to our destination about our excellent services and attentions.

Hope to be your home in Punta Cana for many years.

Sincerely,

R. Segarra

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Reviewed 19 June 2014 via mobile

This place is beautiful! Brought my wife for our silver anniversary and it was wonderful. The butlers we were able to use were great. David helped me to make reservations for our dinners and also for a special romantic dinner. Angel was on duty when it was time for our romantic dinner and made sure we had transportation and accompanied us to our special spot on the beach. We only had a butler in our building the first night but these two gentlemen were in the next building and were a great help.
Men, be sure to take long pants for dinner. Its a requirement. All of the dinners were good and the hibachi grill was
fabulous!
The beach is beautiful with great views.
Housekeeping could be more consistent with our mini bar not being stocked one night.
Bring your camera. You will regret it if you don't.

Stayed: June 2014, travelled as a couple
1  Thank ChasNDanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 21 June 2014

Dear ChasNDanni,

Firstly, I would like to express our gratitude for preferring The Royal Suites Turquesa by Palladium to celebrate such special and unique occasion, your silver anniversary…We wish you a lot of happiness. I also want to thank you for the time you took to post your comments on Tripadvisor aiming to share your experience with the largest travel community worldwide.

Besides our guests, our personnel is one of our most important assets that never cease in its effort to go above and beyond in order to satisfy all our guests’ needs. I will personally ensure to transmit your compliments to David, Angel and also the rest of our team.

On the other hand, my apologies for the inconvenience related with the mini bar restocking. I have addressed this situation to the corresponding in order to fine tune with our operation.

I look forward to welcome you again in the near future in The Royal Suites Turquesa by Palladium, you second home.

Sincerely,

R. Segarra

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Reviewed 19 June 2014

Leoncio was great! Even though he wasn't our butler he still went out of his way to take care of us! I would say the beach is beautiful and the weather wasn't too bad...1st time here and we really enjoyed our stay! Other people took care of us bit this guy was awesome!

  • Stayed: June 2014
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Thank Marcangarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 21 June 2014

Dear Marcangarr,

I am glad to read about the excellent service and attentions delivered by Leoncio and would like to applaud your kindness in sharing with the Tripadvisor community.

Proud that your first experience at our property has left the best impression on you and I am pretty sure that we will have the pleasure of having you for many years and often. Please consider us as your second home in Punta Cana and we will be attentive to your next visit.

Sincerely yours,

R. Segarra

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Reviewed 18 June 2014 via mobile

Stayed 4 nights at the Royal Suites. The beach was clean and pleasant. Plenty of beach towels and chairs to go around.. The Spa was a very surprising experience. MARIA & CRISTINA delivered an amazing massage (Ask for them by name if you can). The Spa ambiance was beautiful on the eyes and relaxing by aroma. There are plenty of restaurants to choose from, so food selection shouldn't be a problem.. My only gripe is that the "Royal" rooms could've been a bit more updated.. They have built out "Ambassador" & "Presidential" suites that are fully renovated an updated for 2014. Hopefully the Royal Suites get some attention as well. But overall, excellent experience, you truly cannot go wrong..

Stayed: June 2014, travelled with family
1  Thank AStoutNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 23 June 2014

Dear Stout NYC,

Thank you for selecting The Royal Suites Turquesa by Palladium and also thank you for the kindness in reviewing our property through Tripadvisor.

Glad to read that you enjoyed from our facilities, restaurants and the stunning beach that we have. I must mention that our Spa was created to offer the total relaxation that each one of our guests deserves while on vacation; so I am happy that you took advantage of this nice experience.

I thank again for your comments and look forward to hosting you again soon. Please let us know about your future booking.

Regards,

R. Segarra,

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Reviewed 17 June 2014

We went twelve days, March 16-27 and had a really nice time. We had family and friends join us at the resort. This is my fourth time at Royal Suites by Palladium, three previous trips to the Royal Yucatan and first visit to Royal Turquesa. Sorry for the late review Ronnie, I know I promised to complete this upon our return home. Reception and check-in was swift and as requested. Everything is good at this resort, we preferred the Chanterelle restaurant for dinner, Royal Gourmet for breakfast and all the other restaurants at the sister resorts that you have full access to were great as well. We did use the gym quite frequently and they have nice equipment. We did not use the spa services this time around, nor participate in any activities, including the shows, so I cannot comment. We all enjoyed having pre-dinner drinks at either the Palace Lobby or the Punta Cana Lobby as a small band was always playing even into the late evening. Don't stress yourself by participating in the reservation of a sun lounger by getting up at 5:00am to place towels. On the beach there are plenty of chairs and palm trees to provide shade that you don't need a Palapa. As the sun moves above, you can always find shade if that is what you seek. Usually by noon people are gone to have lunch and many people move around from beach to pool and vice-versa, which makes sun loungers readily available. Beach staff were great, always bringing drinks and snacks. A special Thank You to Ronnie, Maximo and Milkay, you really made our trip worthwhile.

Room Tip: We downgraded from a Royal Deluxe Suite (Bldg. #55) to a Deluxe Junior Suite Swim-up and the room la...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Tropical_Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rsegarra, General Manager at TRS Turquesa Hotel, responded to this reviewResponded 21 June 2014

Dear Tropical_Holidays,

Delighted to read such valuable comments. I believe that each one has the option to build their own experience and I applaud that you have decided to see the positives and enjoying to the fullest what Royal Suites Turquesa by Palladium has to offer.

Thank you for having posted your review through Tripadvisor to share your perspective with thousands of future visitors. I hope to have the pleasure to serve you again at this your home in Punta Cana. Please do not hesitate to contact us for any further assistance.

Best regards,

R. Segarra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRS Turquesa Hotel

Address: Avda. Francia s/n | Playas de Bavaro, Higuey, Punta Cana 23000, Dominican Republic (Formerly The Royal Suites Turquesa)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Casino Hotel in Punta Cana
#35 Romantic Hotel in Punta Cana
#37 Family Hotel in Punta Cana
#40 Top resorts Hotel in Punta Cana
#43 On the Beach Hotel in Punta Cana
#44 Luxury Hotel in Punta Cana
Price Range: £170 - £421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — TRS Turquesa Hotel 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more   less 
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Also Known As:
The Royal Suites Turquesa By Palladium Hotel Punta Cana
Royal Hotel Punta Cana

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