Our initial arrival was a comedy of errors. We shuttled back and forth from the hotel lobby to the convention center and back to check in. The room was beautiful - a corner swim up with large hot tub and steam shower. First time my wife used the shower, the sliding circular door fell inward. Tried to fix it but the track was damaged. Told butler, also put the need service card on the door listing three separate things that needed fixed. Next day, our filled out card was back on inside handle and nothing was fixed. New butler that day -told her about the door. Long story - we complained loudly and were moved. Service could be better - had better service in Mexico at the same resort. The food was the best ever - particularly the Royal Gormet and the steak house. Buffets were adequate for lunch and breakfast.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana