My husband and I picked the Royal Suites at Turquesa after a wonderful stay at it's sister hotel in Puerto Vallarta 3 years ago.
The RS at Turquesa is on a Palladium property with 3 other resorts. The complex is huge! We enjoyed walking on the beach day and night and were seldom bothered by locals selling excursions and timeshares.
We had booked a swim-up suite, which was beautiful. However, the water in the pool was too cold for swimming, even on the hottest day. The ocean was warmer.
Our butlers, Jahaira and David were wonderful. They remembered our names, and were always quick to meet any needs.
The only problem we had with the room was a leaky air conditioner, which was never fully fixed. The room temp was very nice.
The Food: The Royal Gourmet is supposed to be the top restaurant on the complex. We did not find it to be so. The meals from the menu were not good and the temperature of the food was usually room temperature. My husband and I both ordered Rib Eye steak off of the menu one night and asked for it to be prepared medium. The waiter looked very confused, but took the order. When our order arrived, we understood the confusion. What was on the plate was not Rib Eye steak, but Prime Rib. It wasn't bad, so we ate it. Another night we ordered Filet Mignon. The two thin pieces of meat we recieved were so tough we had a difficult time cutting them with a steak knife. Another night we ordered the grilled Lobster. It was overcooked and tough. After these experiences, we opted to eat most of our evening meals at the Specialty restaurants. We were happy with all of these, especially Bamboo and the Mexican Cantina. We did not care for the Brazilian as we found the meat to be dry.
We ordered room service a few times, with mixed results. One day I ordered the Margherita Pizza and it was delicious, with tomato sauce, cheese and thin crust. I decided to order it the second day again and got a totally different pizza, fresh tomatoes, green peppers, cheese and CORN on a thick crust. It was a good pizza, but not what I expected. Another day I ordered a chef salad. I received a plate full of julienned cold cuts and cheese, green peppers and unpitted olives. No lettuce. A friend in another room had ordered a pizza and recieved it with cooked unpitted olives.
The fishing excursion was very rough. You have to cross the reef to get to open water for fishing and the waves were pretty big. We hit one that was about 15' and when the boat went down the back side of the wave, everyone (passengers) onboard went flying. My husband was injured. We did catch 5 fish. I caught the last one. There were seven passengers on board and I was the only one that did not get sick. It took over 1.5 hours for someone to get my husband to the clinic after the boat got back to shore. The fact it didn't take longer was due to a couple we had befriended that were waiting on shore when we got back. She bullied the guys at the Dive shop to call for a ride for my husband. The captain wanted to take my husband to a Dr off the property, but we refused.
We visited the clinic on site twice and were well treated by the medical staff. We visited our Dr when we arrived back home to make sure the treatment had been sufficient and he said that everything they had done was good and proper.
We did enjoy the train, and the golf carts were especially handy, because of my hubby's injury.
Our favorite excursion was the Bavarro Runners. We befriended another couple in our building who went on a similar excursion but didn't get to see or do all the things we did on this one.
We also did a snorkel trip to Catalina Island, which I enjoyed fully, but my husband had to sit on the boat and beach and watch, due to the previously mentioned injury. The waters were clear, calm and warm. I saw a variety of fish and even watched a crab walk around in the grass in the lagoon.
We enjoyed the Michael Jackson show and the Circus Show was spectacular. You don't want to miss either of those.
The sports field needs a little TLC. The mini golf course is all ripped up, but we still enjoyed playing. We loved seeing the huge chess boards throughout the complex.
Overall, we loved the resort. But wouldn't recommend the Royal Gourmet restaurant at all.
- Official Description (provided by the hotel):
- TRS Turquesa Hotel is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana