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“An unbelievable experience, more than we expected.”

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Sanctuary Cap Cana by AlSol
Ranked #41 of 111 Hotels in Punta Cana
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“An unbelievable experience, more than we expected.”
Reviewed 24 July 2011

I have never written a vacation review before, but my trip to Secrets in Punta Cana, Domenican Republic, was so amazing, that I decided to share my experience. My wife and I are 33, from St. Louis, Missouri, U.S.A, and stayed from July 17-21, 2011.

The resort is small and quaint, allowing you to get to know the staff, find some new friends (if you wish), or simply do your own thing. Aqua-marine waters open up to deep blue oceans, making an incredible backdrop. The weather is much more temperate than Can Cun or the Maya Riviera. We had steady, beautiful temperatures in the low 90's, with ocean breezes, much unlike our previous trips to Mexico where the sun felt over-powering at times.

The resort has several options for dining, all of which require long pants for men. The two that stood out were the steakhouse, and the Asian restaurant. Don't expect American-style steak, but from the appetizers, to main course, to dessert, a wonderful meal. The Asian restaurant was what you would expect from a better Japanese restaurant in the states; Beautiful and serene in decor, with food that is flavorful and familiar. Both places were fantastic, however, only open for dinner. The place we ate at most frequently was the Blue Marlin. Open for lunch and dinner, with different menus, you can choose anything from burgers and fries, traditional Paella, mahi-mahi, to a very interesting lobster dinner. The hostesses, who we saw for nearly every meal, were extremely friendly and charismatic. Over all, this was the best resort food we have ever had outside the U.S.

This was also the best staff we have ever encountered. The entertainment crew- people named Frank the Tank, Willy Wonka, Mickey Mouse- were unbelievably energetic, memorable, and always involved with something for the guests. The poolside bartenders, Gilberto and Roberto, as well as the poolside waitor, Raphael, served every drink with a smile (which is a lot of smiles). If there were 200 guests in this resort, there were at least 100 employees (a ratio of at least 2:1, if not better).

I also highly recommend the Spa. It has everything a vacationer could ask for: A beautiful, serene layout, extremely accomodating staff, as well as extensive offerings and ammenities.

Overall, this was the best vacation we have taken in our 8 years of travelling together, and are recommending Secrets Sanctuary Cap Cana to everyone we know. Every couple that we spoke to at the resort, agreed with all of the compliments that I have just written about. Choose this resort, and you can thank me later.

-Joshua C.

  • Stayed July 2011, travelled as a couple
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2 Thank joshuajamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Chino Hills, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2011

My boyfriend and I had an absolutely fabulous time on our vacation here to Secrets Sanctuary!!!
Please take a look at my pictures to see how beautiful everything is !!!!

The Hotel was beautiful... Extremely clean and the property is prestinely manicured. We stayed in the Castle part of the Hotel and we absolutely loved our Suite! Our room was perfectly clean, it was large, and our view from our room was spectacular!! We enjoyed staying in this part of the property because it was located by the Ocean bar which had its own pool and fabulous views!!

The service was great also... Everyone was very gracious and very accomodating!! House keeping did a great job, our room was always clean... The bartenders and servers always made sure you had a full belly and a drink in your hand! The Concierge gives the guests their own private phone, so what ever we needed our Concierge was on top of things!

The Pools were beautiful... the views from the pool were amazing. They always had some kind of entertainment in the evening, which was fun... They also had activities by the pool and always tried to get everyone to participate...

The food was great also... They have an Italian Restaurant, a Steak house, Wok, and Seafood Restaurant... All having great food... Our favorite was the Steakhouse!! Being at an all-inclusive I thought the food would not be good and that it would be mostly buffet style.. I was pleasantly surprised to see that we ordered every meal off the menu and the food was excellent...

We had an awesome time on our trip!! IF YOU ARE A GOLFER... PLEASE TAKE MY ADVICE AND STAY AT THIS HOTEL AND PLAY AT PUNTA ESPADA GOLF COURSE... YOU WILL NOT BE DISAPPOINTED!!!!

GREAT VACATION EXPIRIENCE!!!!

Room Tip: We really enjoyed staying in the castle part of the hotel!!
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  • Stayed July 2011, travelled as a couple
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1 Thank jillbug32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2011

Just the best place to go! when we planned our honeymoon we saved the last 5 days for resting and being served with the highets standards and a friend of us recommended us Secrets Sanctuary Cap Cana.
A beautifull resort, we a very good beach, fantactic bars ande restaurants and an outstanding service team that includes entretainers, chefs, waiters, bar man, house keeping, concierge, bell and all the services that the best hotelsa can give in the best level.
A special note to the etretainers Frank The Tank, Mickey Mouse, concierge Angelina and house keeper Mariana and the chef that kooked some wonderfull hamburgers while we were laying in the beach (whose name I can`t remember), probably it was Jimi. Great persons who made our honeymoon amazing, fantastic, great, unforgettable, etc.

Room Tip: Beach view, the water iof the ocean is beatifull
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  • Stayed July 2011, travelled with family
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1 Thank franciscoleonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey City, New Jersey
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 July 2011

It was a trip of a life time!!! The hotel is the most beautiful i have ever see!!! Excellent service, top quility food. We loved the breakfast buffet at cassa bella, and loved dinners at every restaurant! We had a honeymoon package, which also included "romantic dinner". I will never forget that night.. Definitly recommend it if you are a romanic person in love..This place is perfect for love birds, its peaceful and gorgeus. We stayed in the castle, and I felt like a princess the whole intire time. Staff worked hard, and immediatly responded to any of our needs. Thanks, Angie.
And the most thank you to Omar at front desk for your help!!! Room service is great as well. Cheesburger at 3 am was a great snack, with nachos and melted cheese..
Execelent staff, great friendly bar attenders. We loved Ocean Bar (it was located in the castle, right below of our room) . It was a trip that we will never forget, thank you, thank you!!!!!
We will definitly return!

  • Stayed July 2011, travelled as a couple
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Helpful?
2 Thank hotmammaNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgeport, West Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2011

Where do we start... The Resort is just breath taking. The staff was top notch. Could not ask for anything better. They made sure you were always taking care of. The entertainment staff was AWESOME!! Willy Wonka & Mickey Mouse were GREAT!! Thanks for making us laugh. The food was amazing. The steak house was my favorite. My husband loved the Blue Marlin. And the breakfeast @ the Casa Bella was something I looked foward to every morning.We Had the Junior suite ocean front. It was great. Very clean. And was cleaned to perfection daily. The pool area with the swim up bar was another favorite place to be during the day. We had the best service there too. We meet so many new friends from all over the world. We would recommend this to everyone. We just cant wait till we can go back. It truley is Heaven.!

  • Stayed June 2011, travelled as a couple
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Helpful?
3 Thank Almostheaven16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2011

Marco Pena and The Dream Team at Secrets Sanctuary,

Wow!!! Amazing!!! Awesome!!! Magical!!! Excellente’!!! These are just a few of the descriptive words we found ourselves using in describing and complementing the accommodations, food, service, attention to detail, and staff at Secrets Sanctuary Cap Cana.

Everything was perfect! From the warm, heart-felt welcome we received from Guest Services upon arrival... the effectiveness of the concierge team...the immaculate grounds... the beautiful flowers placed on our bed at night... down to the Entertainment Team; we couldn’t have dreamed of anything better! You and your staff were extremely hardworking, personable, and could not have been more pleasant and accommodating during our recent visit to Secrets Sanctuary Cap Cana to celebrate our 9th wedding anniversary on July 5th, 2011.

We have pretty hectic work schedules and although we have both traveled quite frequently for business, it had been quite some time since we had taken a personal vacation. Since we were planning this vacation around our anniversary, we wanted to do something very special. We are completely convinced that we could not have made a better choice than Secrets Sanctuary.

Our appreciation of the exemplary service we received during our visit cannot be overstated. Every staff member we encountered was friendly, courteous and extremely committed to providing customer service excellence. From the moment we arrived, we were pleasantly surprised at the level of service and attention to every little detail in making our visit the very best.

We would like to add an especially sincere “thank you” to:

Marco Pena – For amazing follow-up and follow through to ensure that every little detail was covered. How you do it and yet, have the time to personally look after every guest is nothing short of phenomenal. Thanks so much for everything…..we are so appreciative and grateful for everything you did for us to make our anniversary so very special…..you are absolutely the best!

Kary – Your energy, infectious smile and laugh, personality, and commitment to customer service is unbelievable! You do amazing work with the concierge team through seamless service. How you were able to make us feel as if we were the only guests at the resort is nothing short of amazing! You made our trip unforgettable ….we love you!

Polie, Angie, and Jesus – Thank you all for making our stay so amazing. Your personal attention towards us and ability to make us feel like family added yet another layer of enjoyment to our stay.

Doctor De La Cruz – Thanks so much for taking care of a minor injury and for following up to make sure the wound was cleaned and treated everyday.

Entertainment Team- You ROCK!!!! Thank you for planning the best entertainment any resort has to offer.

It would be difficult to mention everyone's name, but all members of the Secrets Sanctuary team greatly contributed in one way or another in making our visit the very best. You should take great pride in the caliber of people you employ and in their commitment to customer service. The service and accommodations were magnificent! The Honeymoon Suite with our own private pool was in itself a sanctuary (Thanks Marco)! Such a commitment to great customer service is to be commended. You can be sure that we will be back soon….in fact, we have committed to making Secrets Sanctuary Cap Cana an annual vacation stop. You have definitely gained a customer for life who will refer all of our friends and family.

You may view this as a thank you letter/review from another happy customer. However, we view it as a token of our deepest appreciation to our new, extended family. Our sincere thanks to all of your staff who went above and beyond to great lengths to make sure our experience was the best it could be, to make us feel like old friends. Great friends are hard to find, difficult to leave, and impossible to forget.

Thank you again from the bottom of our hearts for orchestrating “The Best Anniversary/Vacation Ever." See you soon!!!

Sincerely,
Mr. and Mrs,. Williams

Room Tip: The Honeymon Suite w/the Private Pool in the Fortress is Amazing
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  • Stayed July 2011, travelled as a couple
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Helpful?
2 Thank smillerwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewis Center, Ohio
1 review
Reviewed 20 July 2011

First all-inclusive that we've been too and, going forward, the only one! The resort grounds were beautiful, the rooms were beautiful! We had an Oceanfront Premium Junior Suite and it was just steps away from the sand! We were there for a wedding and to celebrate our wedding anniversary. When were driven to our room by cart, there was a banner on the door that said, "Happy Anniversary!". Now what hotel does that? It's those little details that keep people coming back! The service was beyond words, from the moment we got off the shuttle until the moment we had to sadly depart. They greet you by saying "Welcome home". The staff should bottle up their happiness & excitement and sell it! They wait on you hand and foot and they do it with an "It's my pleasure" and a smile! The bartenders at the swim up bar knew us by name by the 3rd day and their mission was to make us happy! Willy Wonka, Miami and Frank the Tank were the absolute BEST entertainers EVER!! The Blue Marlin and The Steakhouse were absolutely delicious! As was the 24-hour room service . . . yes, I said 24 hours!! Unfortunately, the casino was closed while we were there, but they accomodated us by taking us to another casino. The resort grounds and rooms are very quiet, so you don't have to worry about being disturbed. The gym was top of the line and the spa was amazing!!

I could honestly go on and on about this resort because there is just so much to say about it! I HIGHLY recommend this resort and I look forward to going back many more times!! Maybe next time I will actually check out the ocean!

Room Tip: Every room is amazing and the views are breathtaking!!
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  • Stayed June 2011, travelled as a couple
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Helpful?
Thank Jannette14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Cap Cana by AlSol

Property: Sanctuary Cap Cana by AlSol
Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#37 Luxury Hotel in Punta Cana
#37 On the Beach Hotel in Punta Cana
#37 Spa Hotel in Punta Cana
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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