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Sanctuary Cap Cana by AlSol
Ranked #42 of 110 Hotels in Punta Cana
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Trip”
4 of 5 bubbles Reviewed 28 June 2013

My friends and I booked the all inclusive through Living Social. The ocean view rooms are beautiful. Everything in the hotel is very clean. The food options leave a bit to be desired but you have healthy choices. The views of the ocean and the beach are incredible. The staff is the best part! Junior at the pool was so attentive and fun. We loved the activities with Teddy Bear, Menor, and Rocky Balboa. Overall a great trip!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SCRunsNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 6 July 2013
Dear Guest,

We appreciate the time that you took, sharing your experience with our future guests.

It is an honor for us, read that you had a wonderful time with us, we are very glad to learn that you enjoyed the daily entertainment and the service provided from our staff. Junior, "Rocky Balboa", Keila, Teddy Bear and Menor will know about your recognition, thank you very much for mention them.

We certainly look forward to welcoming you back in the near future.

Best regards,

Ignacio Perez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sandwich, Massachusetts
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 27 June 2013

My husband and I recently stayed at Sanctuary Cap 6/14-6/20/13. This is a double gated property that is 15 minutes from the airport and quite secluded from all the other hotels that are 35 minutes and a $90 round trip, taxi cab drive away, so if you are into the night life, shopping, this is not the spot for you. If you work hard need to unwind in a peaceful, serene setting, this is definitely a relaxing, rejuvenating experience.Front desk, concierge, bellmen all attentive. We stayed in a junior suite that has a partial view of the ocean. The room was spacious, king bed, sitting area, with TV separate walk-in clothes closet with drawers and a safe, and a slider to a veranda with wicker lounge chairs. Downside, room smelled musty. Room fridge only had beer and soft drinks. There are many room options, some have infinity pool inside, some are ocean walkouts but pricey. Big Papi from Red Sox rents out this hotel in Dec for his charity golf tournament. Beautiful grounds are sandwiched between 2 beaches. The hotel beach is small. Breakfast and lunch are buffets with average food, most of staff speak some English, few don't. Dinners were in 5 restaurants on property. Best was Tepanacki hibachi, Blue Marlin beautiful waterside dining, food, average, Carpacio Italian, was fair. Wok, Chinese good. Service good, staff attentive. Hotel was only at 30% capacity so we had an infinity pool to ourselves. Love bar low key. Downers: no cream for coffee, only 1 brand of Spanish red and white wine, premium brands cost extra, per bottle only, fruit flies on fruit/veg items on buffet. Don't take Caribbean Festival Cruise $90 to swim with sting rays and nurse sharks, only 3 stingrays, you hold for 1 picture, enclosed in steel fence. The ride there was an hour by the time you go to each resort and pick up drop off. In all, a relaxing time.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Barb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 6 July 2013
Dear Guest,

I would like to thank you for extending us your kind compliments about our property. It is a pleasure to know all your expectations were exceeded. Our main goal is the total satisfaction of our guests, and we are very glad to read that we accomplish that goal during your stay.

We look forward to see you soon at our Sanctuary!

Best regards,

Ignacio Perez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, Delaware
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 bubbles Reviewed 27 June 2013

The Sanctuary has incredible food for a resort and especially good for an all-inclusive resort. I don’t normally mention the food but, this place has good food. The property is extremely nice and for the money, the Sanctuary is a very good place to stay. The public facilities are beautiful and clean. The rooms are nice and the beach is awesome. I did have some minor complaints but again, when I factor the affordability of this property, I have no real complaints and I may return.

If you are an alternative couple, you may feel some discomfort from the “house” management. This is not an uncommon reaction in the Dominican Republic. The house staff was very friendly and cordial however.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
2 Thank LeppFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 29 June 2013
Dear Guest,

Thank you for share on Trip Advisor your recent experience in our Sanctuary.

We are pleased to read, that you have had a wonderful holiday in our resort, we are glad to learn that you enjoyed our facilities and Service.

We will be waiting for you, here, in your Sanctuary.

Best regards,

Ignacio Perez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 June 2013

If you are looking for a place to get away from it all in a serene location to relax, this is your place. The resort is architecturally decked out with beautiful open areas to enjoy breakfast and lunch on the open balcony over looking the pool, beach, and ocean. You can choose to chill out and dine at the Blue Marlin situated directly over the blue water with the constant calming sea breeze. It's a place to chill with a book or a drink or with just someone you love, or all of the above. The service is of great standards, everyone there serves with a smile. The food is average but again it's typical of any resort in the region. The only drawback from being in the Cap Cana instead of Punta Cana area where most of the resorts reside is that it makes it a long day for excursions due to the many pickup stops from one resort to the other. It is not a big deal if you are more into a resort that is serene in it's surroundings and offers a quite and relaxing atmosphere.

Overall - our 20th anniversary trip was everything we hoped for with lots of great memories and photos. We recommend this resort to those couples looking for some relaxation time together to share in their romance that is just starting or prolonged.

Room Tip: This resort has room options for just about anyone with different preferences, I recommend calling t...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 29 June 2013
Dear Guest,

We would like to thank you for choosing our Sanctuary for your past holidays. It is a pleasure for us read that you enjoyed our facilities.

As service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, after we have finished reading your notes, we are truly sorry due the fact that in some aspects of your stay, we did not accomplish with our main goal: your total satisfaction.

At Sanctuary we have a strong commitment on continuous improvement; therefore your comments are very important to us, it is the only method that we can improve our service and knows better your preferences. Your notes have been sending to the departments involved in order to work on it.

We hope to have the honor to host you again in the future..

Best regards,

Ignacio Perez
General Manage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 June 2013

Pros:
- The resort is absolutely beautiful and the grounds are kept in immaculate condition.

- The staff are very friendly and eager to please.

- Lots of options for pools. The main pool has a swim up bar and is very social. The other pools are quieter and more peaceful. On their website, they refer to a salt water pool. This pool is only available if you have a room with a swim up pool in the fortress.

- Dominican Night! One night a week they have a Dominican buffet. Do not miss this... the food is great!

- The spa is really nice. Good service, great facilities, a bit pricey, though.

Cons:
- As with all of the Dominican Republic, Spanish is the primary language of the staff. Pretty much all of the staff speaks some English, but to varying degrees. If you are easily frustrated by language barriers, the Dominican Republic is not for you.

- The food is not good. This is pretty normal for any all inclusive -- you can eat all you want, but you won't want to eat it all.

- While there are a number of restaurants, they are not always open. Besides room service, which is available 24 hrs a day, but with a pretty small menu, there is one restaurant open for breakfast (the same every day), 2 for lunch (the same every day), and 3-4 for dinner (these change nightly, so plan accordingly).

- Tipping! Unlike some other all inclusives (Sandals, for example), tipping is not included. Even if you have all-inclusive (which we did), you will get a zero balance bill with every food or beverage order. You then have the option to tip. Some people also choose to tip in cash instead (both US or Dominican Pesos). We didn't tip at every meal, but rather for when we had particularly good service.

- House Keeping. They come at random times, so it's hard to predict. They also don't always give you everything you need (for a couple of days, they didn't bring hand towels or washcloths). They do mop the floor every day, which is great.


What to eat:
- Wok - This was my wife's favorite of the choices. The sushi was decent, and the tepanyaki was fun and pretty tasty.
- Steakhouse - I had both the filet and the skirt steak. The filet left something to be desired, but I really liked the skirt steak. They cook more than you request, so order accordingly (Rare will be more like medium rare, etc.).
- Cappricios -- Italian place. The pizza is fair. I liked it, my wife didn't.

Tips:
- They sometimes have beer in cans, if you prefer that to a draft beer in a plastic cup. You have to ask specifically for a can, but they're happy to provide.
- There is no need to get Dominican Pesos. We saw a lot of people waiting in line at the airport to change money. Don't bother. Cabs take US dollars, as do most places that cater to tourists.
- Do not pay for the resort (or anyone else's) pre-arranged shuttle from the airport. Cabs from the airport to the resort are USD $30 (make sure you agree to this before you get into the cab). That's total, not per person.
- Bring a LOT of sunscreen. The Caribbean sun is brutal. The shop at the resort charges $24 per bottle of sun screen, so it's MUCH cheaper just to pack a whole bunch.
- The beach at the resort is kind of small, but nice. If you want a REALLY nice beach, walk north, past the fortress (with the Spa and Wok). Just past there, is a very, very long beach. It's not part of the resort, but it's truly beautiful. Definitely worth the very short walk.

Room Tip: You do not want a room in the lobby area. At night it can get noisy with the bar right there. If p...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Shmeggt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 6 July 2013
Dear Guest,

Thank you for taking the time to let us know your feedback about your recent stay at our hotel.

We are so thrilled to learn that you enjoyed our facilities and services. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality.

Also, I would like to tank you for your recommendations, our guest’s opinion are very important for us, this way we can know about your preferences and improve our service, thank you very much for your notes, have sent your comments to the corresponding managers in order to take them under consideration and improve the procedures at the mentioned departments

We hope to have the honor to host you again in the future.

Best regards,

Ignacio Perez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mineola, New York
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

We had a great experience from the check-in to the check-out. All servers, hostesses, receptionists were fixed and working hard in making our stay the best possible. Thanks a lot guys: you were just simply amazing

Room Tip: Get any room, if you can afford, get the swim-out suites, but even the simplest junior suite will ma...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Radhames R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 29 June 2013
Dear Guest,

I would like to thank you for your positive comments regarding your recent stay at Sanctuary Cap Cana.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality; we want to guarantee a vacation that will be unforgettable.

We certainly look forward to welcoming you back in the near future.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 25 June 2013

Beach was beautiful / food and wine horrible. We expected this hotel to be amazing, but it was far from that. We pretty much starved this whole trip. And we were not the only ones complaining about the food! Hotel was almost like a ghost town! Very quite at night not much to do but sleep!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Msl1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review, 29 June 2013
Dear Guest,

Thank you for taking the time to share your experience with us online about your stay here at Sanctuary Cap Cana.

The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. Since undergoing new management we have directed our attention to areas that need most improvement. We appreciate your opinion, in effort; we are working to correct and improve every aspect of the resort.

We look forward to welcoming you back in the very near future.

I would like to ask you to give us other opportunity, it will be an honor host you in the future and exceed your expectations.

Best regards,

Ignacio Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sanctuary Cap Cana by AlSol

Property: Sanctuary Cap Cana by AlSol
Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#37 Spa Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Official Description (provided by the hotel):
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort

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