I do not recommend Sanctuary Cap Cana because they are notorious for overbooking their rooms. This was our first stay there and upon our arrival we as well as two other couples were told our rooms would not be available until the next day. They put us up in their sister property Alsol Del Mar which was like a ghost town and the food was inedible. This essentially wasted a day and a half of our vacation. We were given a complimentary gift certificate for our next stay, but once we were back home and tried to reserve a spot for next year we were told the hotel would be closed during that period and that our gift certificate would expire by the time they reopened. They offered to let us stay at Al Sol Del Mar with the inedible food and we declined. They then offered us a $50.00 gift certificate, as if a $50.00 credit would compensate for they complimentary week stay they had already given us. The food in the restaurants is marginal at best with the exception of The Wok, and the restaurant in their main lobby, which provided the breakfasts and lunch, which were great, and the service in these areas was also great. It is a beautiful property, but it is too bad that the people running the front desk have no consideration for their customers. After this experience, I will never return.
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Prestigia, Booking.com, Holiday Gems, LoveHolidays, Travel Republic (UK), Evoline ltd, Expedia, Cancelon, Ebookers, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Sanctuary Cap Cana by Playa Hotels & Resorts reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort