I went there on myhoneymoon and the location is beautiful but everything fell short of "Luxury." Here is a list of things that went wrong with the resort.
* Never got upgrade
*AC didnt work** they had sent someone 2 times yet never moved us to a room with AC
*Some type of alarm kept going off in the middle of the night outside. They couldnt tell us what it was.
****** The staff spoke little to no english. ****
I think this is the MAJOR down fall because service suffered because of the language barrier. Our food NEVER oncee out as we ordered and if you were thinking about roomservice....FORGET ABOUT IT! It took them 1 hour to deliver and once again the order was wrong.
i thought that it was happening to us because we didnt speak the language but a couple leaving the same day ( they spoke Spanish) said they had the same experiance.
- Official Description (provided by the hotel):
- Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more less
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- Also Known As:
- Sanctuary Cap Cana Hotel Punta Cana
- Sanctuary Cap Cana Resort