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“The Only Review You Need” 3 of 5 bubbles
Review of Grand Bahia Principe Punta Cana

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Grand Bahia Principe Punta Cana
Ranked #60 of 110 Hotels in Punta Cana
Certificate of Excellence
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Only Review You Need”
3 of 5 bubbles Reviewed 21 December 2013

To put a little context behind this review, here is a little about us. This was our 5 year anniversary. We were married at the RIU Palace Macao Punta Cana and a small group of our wedding guests made plans to return to Punta Cana every 5 years. For this trip there were 13 of us with ages ranging from 13 to 65, with most in the 30-40 range.

We chose this hotel because we stayed at the Gran Bahia in Jamaica and loved it.

Since this will be shorter, I will start with the good...

1. The beach and pools are amazing. I don't consider this to be a selling feature of visiting this hotel since I have yet to find a hotel along this stretch of beach that doesn't have an amazing beach or pool.

2. The rooms were very clean. We had a few overly picky people who complained about the cleanliness of the RIU (which I thought was spotless), but even they had nothing to complain about in terms of clean rooms.

3. Resort amenities. It had everything we needed and then some. Like the pools, this isn't really a selling feature since I have yet to find a hotel that didn't have the same high number of amenities.

That about sums up the good parts of the hotel...

As for the bad, there are a lot (in no particular order)...

1. Lack of 24 hour or even late night drinking spots. All lounges close between 11pm-12am. After that point your only option is the excessively loud discotech or beer service at the snack bar. This means that for people who want to sit in a nice comfortable location and have a drink and have a conversation there is absolutely zero options after 12am. This is the single biggest reason I will never come back to this resort. It should be such a simple thing to fix, but even the necessity that I have to write this makes me question the people in charge of this resort. I understand that plenty of people like the excessively loud dance club, but plenty of people also like to relax and converse while having a drink as well.

2. Inconsistent service. We found the staff to be hit or miss. I am not talking about small things like taking a little time getting drinks. I am talking about not even being served while sitting in a lounge. Now I am sure the first thing running through the heads of whoever is reading this is whether or not we tip - and we do tip well. The thing is, there were a couple of nights we weren't even given the chance to tip since the servers ignored us completely. On the flip side, we found the service to be so much better at the Ambar hotel restaurants and pool. The discrepancy between the Ambar and the rest of the resort doesn't seem like a good way to treat your guests if that was an intended difference.

3. Food was weak at best. I've been to several all-inclusive resorts and this was by far the worst food at any of them - including the Gran Bahia in Jamaica. Between our group we hit most a la carte restaurants, but my wife and I personally went to the Tex-mex, the Italian, and the BBQ. Sadly the only thing they did well at all three was the steak. I like trying different things, so at the tex mex I got the meat platter and it was all over cooked to the point that I was shocked they would serve it. The meat was burnt black for fricks sake. At the Italian restaurant I went with the seafood pasta and it had a very fishy smell and the pasta was overcooked and soggy. Fortunately my wife went with steak at each place and I ended up sharing it with her. The buffets were typical. Food sitting out too long and sort of dried. If you happened to get it fresh it was decent, but nothing that really stood out as great. The buffet at the Ambar was much better.

4. While I can't confirm the food was the issue, I see no other common issue than the food. All members except my wife and I got sick. The second day, the 4 people from our group who ate at the buffet were sick. The third day it was the 4 people who ate at the lunch buffet who got sick. The fifth day it was three people who ate at the Tex-Mex restaurant. It just seems to coincidental to ignore.

5. We all booked as a group but the couple who had the 13 year old daughter was given less access to the hotel. They complained to our travel rep who said it was a mistake on the hotels part. He spoke to the manager who said to come back after 2pm to get different bracelets. The mistake was simply that the hotel didn't want them taking their 13 year old to the adults only areas. They went to the front desk after 2pm to get the bracelets and were refused. They, with the help of the rep, complained and fought this for 2 days unsuccessfully before giving up.

6. We stayed in building 72 which is an adults only building. I think someone missed the memo when they gave the room across from us to a family with two toddlers who were awake and playing in the loudly echoed common area. Mind you the parents deserved a nice smack upside the head for allowing that to happen at 7am, but when I complained to the front desk that it was booked specifically to avoid screaming kids waking us up, they seemed to pretend not to understand us. Our travel rep complained on our behalf, but nothing was done. Fortunately that families stay only overlapped ours by two days.

7. Easily fooled room charges. If you get a massage, or a high end drink, or anything else that you can charge to a room, you just need to write your room number. You don't need to verify anything. As two couples in our group realized on check-out, they were charged for drinks they never had. One couple had a $70 USD charge, the other was $30 USD. They discussed with the front desk staff who absolutely refused to believe their staff could charge the wrong room. They refused to remove the charges and those couples eventually had to pay so they could get on their bus. In the few hours it took to argue with hotel staff, I ordered a Corona ($3USD charge) from the bar and charged it to the couple across the hall with the loud kids. Not a problem.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 22 December 2013
Dear Customer,

We would like to thank you for taking the time to communicate your impressions with us regarding your recent stay in our property.

We would like to let you know that we have a snack bar that is open 24 hours where we offer alcoholic and non-alcoholic drinks. We apologize if you feel you didn´t received the complete services.

Allows us inform you that on those days and taking into account the high occupancy, we cannot conclude that our hotel is the causative of your group illness. Our hotel follows a very strict hygiene, quality and security program monitored by the international company Cristal.
We really hope to consider coming back to any of our Resorts and be able to change any negative perception.

We really hope to consider coming back to any of our Resorts and be able to change any negative perception.

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 December 2013

We travelled from Dec 08 to Dec 15th, 7 night visit..this resort is brilliant, true paradise..the hotel is very well maintained, I would say 9 of 10..in reality it looks better than in pictures..fantastic white sandy beach and super blue ocean! 10 of 10..very safe to swim because of coral reef that is parallel to the shoreline.. water felt like +26..+27 Celsius, very pleasant..during the week we stayed was mostly sunny weather and only one 10 min short rain..the staff is friendly and responsive..our maid was super accurate and almost invisible))..the main buffet restaurant has a fantastic range of food..always been four-five kind of fish and other seafood..fresh cooked (in front of you) bass is awesome!..not bad table wine and really good beer.. pancakes with guava jammm!..a lots of cakes, fruits, so we decided do not go to a la carte restaurants..definitely I would stay there again..overall I recommend this resort to everyone..photos attached

Stayed December 2013, travelled as a couple
Helpful?
1 Thank vit_toro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 23 December 2013
Dear Customer,

Please allow us to reassure that we are extremely proud to know that we exceed your expectations during your visit to Dominican Republic. It is wonderful to know that you are considering coming back to our great Resort. Please be assured that it will be a pleasure to welcome you once again.

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Best Regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

Second time at this resort in 3 years. Punta Cana is the middle of three sections, the busiest one by far and a strong 4.5 star rating applies. We went to the Ambar last time and it is much quieter (adults only) and has a more spacious beach (less crowded). The entire resort is spotless, staff are generally super friendly and courteous. They are very diplomatic in their handling of difficult and unpleasant guests as we witnessed twice, The food at the buffet is exceptional, plentyful and varried. We ate at the second japanese restaurant (not the Mikado, maybe Mahia?) and were very very pleased. As far as the room was concerned, very clean, showing some early signs of wear, for instance, the glass panel that closed in the in-bath shower didn't work completely and it was inevitable that water puddled up on the bathroom floor. Previous caulking effors were unsuccessful and not very attractive. We had been given a groud floor room which Jose in the "Golden lounge" changed for a third floor one without any problem when we asked him to. Payamps at reception was polite and helpful, the manager at the buffet was super efficient and pleasant.

Room Tip: There are 3 sections: the Ambar section is adults only and 5 star, quiet and more spacious, the Esm...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank worryfreetravel_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 20 December 2013
Dear Customer,

In Bahia Principe Hotels & Resorts we are committed in serving and exceeding our guest´s expectations. We are excited to hear that you chose our excellent destination, complemented by an outstanding gastronomic offer and super friendly and efficient staff.

Looking forward to welcoming you once again at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Kindest regards,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 18 December 2013

Before I even begin the review I have to wonder about this person Claudia Adames. Does she actually exist? She is supposedly from guest services and writes a response to most reviews of the Grand Bahia Punta Cana. I wrote to her a couple times before leaving on our vacation with questions and requests but never heard a word back from her or anyone else at the resort. Does she actually exist? Maybe this was to be a hint that all was not going to be good for our vacation.

We have previously stayed at Grand Bahia Principe resorts in Mexico and Punta Cana several times and have had very good experiences and enjoyed these vacations. Last January we stayed at Luxury Grand Bahia Esmeralda in Punta Cana and wrote a rave review on Trip Advisor, entitled “Top of the Line.” We wanted to take our entire family on a special family vacation. Because of our experiences with Grand Bahias we chose the Grand Bahia Punta Cana as our resort for a week’s stay in November. Our total group was 14 people: 8adults and 6 children in 4 rooms.
Problems began upon arrival at the Grand Bahia Punta Cana. 2 of our 4 rooms were not ready yet at 5:30, even though check out time was 12:00. One family requested a 1st floor room for health reasons but was given one on the 2nd floor. Two of the families, each with 2 adults and 2 children, were assigned a room with only 1 king bed. Did they expect 4 people to sleep in the 1 king bed? One extra rollaway bed did not come even come until late the second day!
And the problems continued thru the week – some problems were fixed and some never fixed before we checked out. The mini bar in 1 room was “fixed” 3 times but still never worked. (One repair was to shake it several times.) One day a room was never cleaned and there were no fresh towels. Our rooms were in the section of the resort which was supposed to have room service; there were room service menus in the rooms. However, when we had a sick child and mother on day, we were told we couldn’t get room service and were told to go to the buffet and get some food to take back to the room. But the manager at the buffet would not let us take any food out of the buffet back to the room. I had to get very upset with guest services to get some food for these 2 back in the room. Our grandson cut his foot on a loose tile in the pool. Pool attendant said he would call a medical person for a band aid but he never did. Several light bulbs were burned out and not replaced. 2 rooms had electric outlets which were loose and when the coffee maker was unplugged, the entire plug and wires came out. It took 2 days to get a working clock in our room.
Much of the time an excuse given was that the resort was so full and busy this week. Yes, it was busy and it is a huge resort, but they don’t always have enough help to cover the number of guests and some are not properly trained to help. As my wife finally said, the Grand Bahia Punta Cana has a “Band-Aid” approach to problems. (meaning they do a quick temporary fix, but not really fix the problem.) Is this resort too big? Or is there insufficient employees to help? Or are the employees not trained very well?
On the upside, the resort was very beautiful and well kept. The food was very good and there was a good variety of food available. The food at the buffets and snack bars were often the same but there was so much to choose from that each meal could be much different. The Grand Bahia complex in Punta Cana was an especially wonderful place for the kids. The choice of 3 large pools, a mini golf course, and a junior water park all provided a lot of fun for the kids – although the mini golf was quite difficult. The beautiful beach, nice pools, and of course the multitude of bars provided for great spots for the adults.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Stretch6518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 19 December 2013
Dear Client,

As you are one of our repeater guests your opinion is very important to us and whenever our special clients feel they are not receiving the treatment they are entitled to, we try to make our best effort to change that perception and regain their trust. We are really sorry to hear that you were not satisfied with our services and we apologies that we could not fulfill your expectations this time.

We hope you can give us a second opportunity to change this negative impression that you experienced.

Once more please accept our most sincere apologies for any inconveniences you may encountered. On the other hand we would like to inform you that all the room requests are subject to availability and may not adjust to your exact petition.

Kind regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 17 December 2013

Stayed 29th Nov - 14th Dec 2013.
Arrived at hotel and put on buggy cart straightaway to our room, not knowing exactly where we were or any of the amenities are.
When we had time to look around the room we were surprised, no face cloths, no bathrobes, the towels shabby and decor old. The toilet constantly ran, the basin tap you had to bang down to stop the water, the air conditioning made a terrible noise and the fan on the ceiling rattled like mad. We spent over an hour trying to work out the safe and gave up. Next day found out you had to pay $4 per day to use and had to pay cash, couldn't pay by card or put to room and pay at end of holiday.
There was no water in the room, had to wait till the morning for some.
It might have helped if there was a information folder in the room outlining where everything was and what time restaurants opened etc and that you had to pay for safe etc.
Mini bar, very poor and not always topped up. The step out of the bath was dangerous, dew to drop and width and the mat slips.
We had a few downpours of rain several days, water ran down the walls inside and flooded the area of our patio doors.
The place is to big, on the beach you where like sardines and insufficient toilets around the pool areas for the number of people.
The food was average, had raw chicken one day and plastic in the middle of my partners fish dish in the a la carte restaurant which you had to wait a week to get into, the same for all. The garden grill restaurant was always half empty, so was not used to it's full capacity and people missed out.
The reception staff were abrupt, rude and totally unhelpful.
We asked if we could be upgraded and told nothing available, and other people asked if they would like to be upgraded.
Beware you have to pay for some drinks and get charged 50% tax.
Just been made redundant and this meant to be a holiday to cheer me up!!!
Must say the staff in the lobby bar are great and some in the buffet restaurant.
Gardens are brilliant, although one area stunk to hi heaven when passing down to the beach area.
Shame sometime couldn't be spent on the rooms and the finishing touches to make this a five star hotel instead of a 2-3 star in my books.

Room Tip: Don't go!
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  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank Debsydora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 18 December 2013
Dear Debsydora,

We deeply regret any difficulties, which does not reflect our daily operation. We sincerely apologize that our overall image may have been tarnished as well as not being able to fulfill your expectations this time. Please rest assured that we have taken your observations into great consideration.
It´s our sincere hope to welcome you back in any of our Resorts.

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

I spent a week at GBP-Punta Cana (December 9-15) and thoroughly enjoyed myself. I stayed at the Esmerelda last December which is why I decided to come back but it was fully booked. Upon arrival, we informed Joanna that we were repeat visitors and was pleasantly surprised when she upgraded us to Royal Golden Principe rooms. The upgrade meant we were located closer to the beach (Villa 8), which suited us because we spent our entire time there. With the upgrade you are also given an additional a la carte (4 in total). Having said that, the main buffet was more than adequate and offered a wide food selection. Great value for what we paid for our trip. Honestly, I had no complaints about this resort and plan to return again next year.

Room Tip: if you are a repeat visitor request for an upgrade
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Peetz70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 17 December 2013
Dear Customer,

We greatly appreciate that you have chosen once again our Bahia Principe Hotels & Resorts as your holiday destination. As a repeater client your comments are very important to us. It is rewarding to know that all our team working goes above and beyond to make you feel surprised and pleased away from home.

All-inclusive luxury hotels on the Dominican Republic with Bahia Principe Hotels & Resorts.

Warm Regards,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 15 December 2013 via mobile

Grand Bahia was a nice place to stay... We took the royal golden room.. It was closer to the beach and the room was good... Food was good... I am a vegetarian and I had no issues with food except in a French a la carte restaurant..

Remember to take bug spray.. U may need in the night... Especially if you are for horse back ride activity...

Little bit language problem in the hotel as not everyone speaks English.. But manageable...

Beach area and pool was cleaned daily ... Overall it was a great experience !!

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Lavck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, 16 December 2013
Dear Lavck,

Thank you for sharing your observations, which plays a key role in our continuous process of improvement. We are pleased to read that you had a very nice experience with us. We hope to host you once again in Grand Bahia Principe Punta Cana.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.

Kind greetings,

Vianca Graciano
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Punta Cana

Property: Grand Bahia Principe Punta Cana
Address: Crta. Arena Gorda, Punta Cana 9999, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Romantic Hotel in Punta Cana
#24 Family Hotel in Punta Cana
#38 Casino Hotel in Punta Cana
#53 Top resorts Hotel in Punta Cana
#53 Luxury Hotel in Punta Cana
#54 Spa Hotel in Punta Cana
#56 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Bahia Principe Punta Cana 4*
Number of rooms: 756
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools Jacuzzi Sun terraces Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, multi-sports court Water activity centre Motorised sports (additional charge) WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Meeting and convention room 1 buffet restaurant and 5 speciality restaurants Japanese restaurant 16 bars Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 756 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with Jacuzzi, hair dryer and a full range of amenities Balcony or terrace Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) WiFi (additional charge) Club Golden Junior Suite (See page 18 Club Golden, Club Hacienda). Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club for children aged 4 to 12 Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teen's club Other Services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (1h per day free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances ... more   less 
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Also Known As:
Gran Bahia Principe Punta Cana Hotel Punta Cana
Punta Cana Gran Bahia Principe

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