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“relaxed holiday”

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Grand Bahia Principe Punta Cana
Ranked #66 of 112 Hotels in Punta Cana
Ripon, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“relaxed holiday”
Reviewed 17 June 2014

stayed here on the 17th may had a lovely chilled out holiday. All staffed very nice, room cleaned well. only drawback was the noise from the boys above, could hear them walking above and talking loudly a nice clean resort. Best trip was the speedboat and scuba diving,

Room Tip: top floor rooms
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Cathrine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 18 June 2014
Dear Cathrine,

Thank you very much for letting us know your experience with us, it is a real pleasure to know that you spent a relaxed vacation here.I greatly appreciate your good comments and one more time thank you for highlighting our clean Resort

We hope to see you soon at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Aynes de la Cruz
Bahia Principe Bavaro Resort
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Loosdrecht, The Netherlands
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2014

Great hotel with very friendly staff. As this was our forth visit we were very pleased to receive the special bracelets. The bracelets gave us a canopy bed, a flat screen television, located close to the lobby bar. In addition we received extra entries for the speciality restaurants. We enjoyed the BBQ-restaurant (classy, informal, great steaks, excellent staff). Muchas Gracias Ruth and Martha. The Grill Room restaurant had great servings. Thank you Virginia. Excellent soup and great steaks. Really an enjoyment to dine. The Italian special restaurant also served a great steak. The Mexican restaurant wasn't that Mexican as we expect it to be. Thank you Customer Services for making the special restaurant reservations for us.
The white sandy beach with palm trees and the perfectly blue ocean are there to complete the tropical picture. No need to reserve beach chairs or special locations for wheel chair users because the beach staff is very helpful in providing a hamaka at your favourite spot. The gardens are very well maintained and the gardeners are very kind in offering freshly picked coconuts to taste and experience. You have to taste.
We love the idea of the countries at the buffet restaurant. The lobby bar is now really extended is with nice with chairs with lovely green pillows. The bar in the extension area is a great place to experience different tropical spirits. It is an excellent idea and enjoyed by everyone. Wonderful and very professional service from Julia Ventura, Julia Rodriguez, Marisol and Wanda at the Lobby Bar! Excellente. They way in which these girls use their experience to reach the high service level and to support and guide their younger/new colleagues is fantastic. Whatever the requirement the staff is in perfect service orientation and very professional in assistance. The way Wanda coaches the team should be considered exemplary for other team leads.
Rooms are great and kept very clean. Thank you Yohandy.
Thanks to the reception desk our stay at the resort turned into a wonderful experience in the tropics once again.
Gran Bahia Principe Punta Cana is highly recommended to visit.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RoyWhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 18 June 2014
Dear Roy White,

It is a real pleasure to know that you spent a another amazing vacation with us, thank you for highlighting our friendly and helpful staff, lovely beach, great food and all that you mentioned, specially Ruth, Martha, Julia, Marisol and Wanda, who did everything for make your vacation unforgettable.

One more time thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Punta Cana.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

As a repeater client your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

I greatly appreciate that you have chosen once again one of our Resorts as your holiday destination.

All the the be happy!!!

Have a nice day!!!!

Aybes de la Cruz
Bahia Principe Bavaro Resort
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Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 June 2014

We’ve been to this resort for 1 week, in last May, in the Royal Golden Club (i.e. near the beach).

This was our first, and it will be our last time in a Bahia Principe Hotels & Resorts.

The bads are worst than the goods.


A. The bads:

1. Solicitation:

We had to suffer regular solicitations from personnel working for the “Privilege Club - Bahia Principe”. They wanted to “invite” us to go to a 1 hour presentation on the “Privilege Club”, of what looks like, according to its website, of trying to sell us time-sharing.

In 2 consecutive days, we received a total of 5 solicitations from their representatives!

I found totally unacceptable that the Resort takes advantage of the situation like that. When we go south, it’s to relax, not to be regularly bothered by the personnel.

In the past, I went to Melia’s resorts, and, never, such a thing happened.

This unwanted solicitation, to a captive audience, is enough to definitely disqualify Bahia Principe in the future.


2. The Resort:

Even if it would not have been disqualified because of the solicitation, it would have been, anyway, for the following reasons:

It is way too big.

One has to understand that the Grand Bahia Principe Punta Cana is only 1 of the 5 sections of this about 4,000 rooms complex. The other sections being: Grand Bahia Principe Bavaro; Grand Bahia Principe Bavaro-Premier; Luxury Bahia Principe Esmeralda; and finally, Luxury Bahia Principe Ambar.

To go from the beach to the lobby (or other services near it), it is about a 10 minutes walk. Your only option, if you can’t walk, or don’t want to, is to take the shuttle that has about 5 stops along the way. In many occasions where we decided to walk, we arrived at the lobby before the shuttle....

We had dinner 3 times at the Orquidea Buffet. The “hot” meals were never hot, some things were barely warm and the rest was cold.

There’s also what we find to be a major problem with the beach.

There are about 12 tight rows of chairs on the beach. Rows are so close to each other that if you are, say on the sixth row, you basically cannot see the sea, and do not see the beach. It gives a feeling of being caught in traffic at rush hour.


B. The goods:

Buildings and furniture that we have seen looked brand new.

The Junior Suite we had was very comfortable, well air-conditioned, lots of space and storage. Everything we tried in the room was fully functional. The maid did an excellent job.

Everything on site was very clean.

The food was above average in terms of quantity and average in terms of variety. Everything looked fresh. The A La Carte Restaurants we tried (French, Japanese, Italian) were excellent. The service in those restaurants was very good.

The Theatre is big. We went to a couple of shows and 2 of them were remarkable: the Michael Jackson’s, and the Circus’.

The Lobby personnel did an excellent work, very professional.


C. Others:

Service at the various restaurants we tried (other than A La Carte), went from excellent, to average, to chaotic. In 1 occasion, we had the unpleasant feeling of being wilfully ignored by the personnel....

Stayed May 2014, travelled as a couple
Helpful?
8 Thank taiji_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 20 June 2014
Dear Guest,

We offer you big apologies for this inconvenience you have experienced, especially at the insistence of the Privilege Club.

Thank you for highlighting our friendly staff, cleaner lady and all taht you mentioned.

Please allow us to inform you that, despite the size of our Resort, appropriate measures have been taken in order to ensure guest satisfaction, we have a trolley system that passes proximally every 5 minutes.

Kind Regards,

Aynes de la Cruz
Bahia Primcipe Bavaro Resort
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Forest Hill, Maryland
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

We stayed at Grand Bahia for 8 days and I already miss it. The staff was great, room was clean, beach and pools are perfect. The place is huge but worth walking around. food was great and all the restaurants were very clean. We loved the shows and the staff was excellent. Please consider the following when staying here.
1 - Bring an insulated mug
2 - Get the safe, just in case
3 - SPF 50+
4 - Beach towel to reserve a chair at pool or beach, do this by 8am.
5 - Cash - about $250 per person if no excursions
6 - Talk to Pedro from Blue and ask about the Samana trip. It was awesome and worth $500
7- Don't complain about anything, it will ruin your stay....roll with it & relax.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 468RobbieP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 17 June 2014
Dear Robbie,

It is a real pleasure to know that you spent a amazing vacation with us.

Thank you for highlighting our great and friendly staff, delicious food, perfect beach,pools and the clean resort.

We hope to welcoming you once again in Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Kisses and Hugs from Dominican Republic.

Aynes de la Cruz
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erath, Louisiana
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

we would go back for sure. they just need to change mattresses and add pillows.
otherwise this place is great / food/ wait staff great/ grounds well kept. and they cater to your every need. espically owners

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fuzzysuire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 17 June 2014
Dear Guest,

It is a pleasure to know that you spent a great time with us,thank you for highlighting our good food, beautiful grounds and friendly staff.

I greatly appreciate all your comments, which have been taken in the highest consideration.

We hope to welcoming you once again in Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Have a great day!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newmarket, Canada
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 June 2014

My wife Tina and I stayed here from May 31 2014 to June 7 2014. We came here with a group of 39 for Jason and Siobhain's wedding super close friends of ours and we were not disappointed. We were greeted by very friendly and helpful staff and of course the refreshing cold drinks when you arrive get the mood started. Our rooms were beautiful and we had a king sized bed with a suite and Jacuzzi tub included. The mini bar is restocked everyday and we were fortunate enough to have Ana the most amazing housekeeper looking after us during our entire stay she is the best we will miss her! We were a stones throw away from the Main pool and the Beach area. The pool was very clean and warm like pea soup. The beach was also very clean and at this time of year the temperature was approx 110 everyday which is fantastic especially after our cold winter in Canada this past year. You could easily get a spot on the beach with chairs and cabanas to keep you shaded when required. The beach bars were fantastic and so were the staff running them. You could buy from the beach vendors anything you could think of from hats, wraps for the ladies, jewelery, cigars and cigarettes. The food in the buffet, snack bars and a la carte's were fantastic with serveral choices and cuisine from all over the world. You could have beer and wine at the snack bars 24 hours a day so for those on an all inclusive that in itself is worth the price of admission. We golfed at Punta Blanca golf course 2 foresomes and were picked up at the hotel fed twice and enjoyed a great round of golf for 126 USD which was good considering you coul choose some great golf clubs as well and when the day was over we were driven directly back to our hotel rooms great service and staff at the course as well. The disco was open until 2 am and it was off the hook with great music, drinks and a great atmosphere. The live shows were fantastic my wife went to Cirque Du Soleil type show and other freinds went to a Michael Jackson Tribute Show and said it was very well performed. Other did the Swim with the Dolphins Sharks and Stingrays and their pictures looked fantastic all said it was well worth the trip. They have cart services to take you all over the resort and they run until 3am which is fantastic since the resort is so big. The grounds were immaculately groomed i have to just say everything was perfect on this trip I don't have anything negative to say. The wedding on the Beach was fantastic the staff really know how to make it a special day with a big shout out to Erik "Big Sexy", the wedding photographer who made the wedding pictures a fun time and not a chore you all know what I am talking about if you have been in a traditional wedding back home. I would truly recommend coming here for your vacation. I know that my wife and I had a great time and the trip allowed us time alone without our kids to rekindle our love and relationship together.

Room Tip: Choose a room close to the main pool and beach you will not be disappointed as they are also close t...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhainey69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 17 June 2014
Dear Jhainey,

We do not know how to thank you for this kind of comments. All the entire staff will be proud to know that, with their tropical hospitality, they contributed in creating you an outstanding experience.

Thank you for highlighting our helpful and friendly staff, it is a pleasure to know that you and your wife enjoyed your friends wedding.

Looking forward to welcoming you once again in Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Kisses and Hugs from Dominican Republic.

Aynes de la Cruz
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yonkers, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Its a nice resort but a little too big for my taste. the attention is good. i did not like the fact that we had to pay for the safe box in the room. the grounds are beautiful and well kept. The transportation personal was great. my husband had a pain in a leg and they went out of their way to take him everywhere. the food was ok, they can do better than that. In general the hotel is good. I would recommend it to friends.

Room Tip: Not to get a room close to the pool near the beach. there is a lot of noise and also not to close to...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crimi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Grand Bahia Principe Punta Cana, responded to this review, 17 June 2014
Dear Guest,

Thank you very much for your comments and it is nice to hear that you think were worths mentioning some aspects and for highlighting our good attention and food.

About the safety deposit box unfortunately it is our policy.

One more time thank very much recommending us with your friends.

Have a nice day!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Punta Cana

Property: Grand Bahia Principe Punta Cana
Address: Crta. Arena Gorda Macao, Punta Cana 9999, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#18 Romantic Hotel in Punta Cana
#24 Family Hotel in Punta Cana
#40 Casino Hotel in Punta Cana
#55 Luxury Hotel in Punta Cana
#58 Spa Hotel in Punta Cana
#58 Top resorts Hotel in Punta Cana
#61 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Bahia Principe Punta Cana 4*
Number of rooms: 756
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools Jacuzzi Sun terraces Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, multi-sports court Water activity centre Motorised sports (additional charge) WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Meeting and convention room 1 buffet restaurant and 5 speciality restaurants Japanese restaurant 16 bars Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 756 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with Jacuzzi, hair dryer and a full range of amenities Balcony or terrace Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) WiFi (additional charge) Club Golden Junior Suite (See page 18 Club Golden, Club Hacienda). Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club for children aged 4 to 12 Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teen's club Other Services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (1h per day free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances ... more   less 
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Also Known As:
Gran Bahia Principe Punta Cana Hotel Punta Cana
Punta Cana Gran Bahia Principe

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