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Luxury Bahia Principe Ambar Blue Don Pablo Collection
Ranked #48 of 110 Hotels in Punta Cana
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great holiday!”
5 of 5 bubbles Reviewed 19 November 2013

All staff were great - except at the Lobby Bar where they were a bit miserable. Best bar staff were on the beach bar - Miguel and Domingo and their team. Beach and hotel were absolutely spotless. Had a two good trips with First Choice - the Outback Tour which was really good and educational as well. And the Caribbean speedboat catamaran day out. Great opportunities to see more of the area outside of the all-inc environment.

The First Choice rep Nathan was really professional and helpful. My husband remembered to take some trousers but didn't have proper shoes (Doh!) so Nathan lent him a pair of his own so that we could go to the Don Pablo restaurant.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank lovemyholidays29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 20 November 2013
Dear Client,

Thank you for sharing your experience on TripAdvisor and for highlighting our friendly staff .
We will be more than happy to have you once again at our Luxury Bahia Principe Ambar Don Pablo Collection.

All-inclusive luxury hotels in Punta Cana with Bahia Principe Hotels & Resorts

Best regards,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,652)
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Peterborough, Canada
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

I was so blessed to spend a week of quality time with my mother at the beautiful Gran Bahia Principe Ambar. My mom loves the Dominican and wanted to go back after many years so after I have spent the last 5 years in a row going to Mexico this was a lovely change. I had forgotten how beautiful Punta Cana is with it's abundance of palm trees on stretches of white sand before world class beaches.
The resort is wonderful, absolutely wonderful. So aesthetically pleasing with all the greenery lining the many pathways throughout the complex. The rooms are well appointed with great air conditioning, comfortable beds and nice big bathrooms. The lighting is poor however by the closet area but minor detail. The mini bar was attended to daily and our maid Eliana did an amazing job and was very timely in her housekeeping. We were in room 70202 on the second floor where our balcony looked out to a canopy of palm fronds, banana trees and heliconia. So peaceful and beautiful. The second week of November was hot hot hot and very humid so we were grateful for the comfort of our room.
Typically I am a beach person but Mom loved the pool where the water was nice and warm. She has some mobility issues but the pool had easy entrance areas for her. It was pretty difficult to find a chair early in the day but it was very hot to sit there anyway so we spent some time at the beach and then to the pool later in the afternoon.
Every staff member we encountered was warm and welcoming, friendly and happy. Such lovely people and are a huge asset to this resort. Mom was "mama" to everyone. Jackson especially is a sweety. Such a nice man, tireless, from morning to night engaging the guests around the resort. Every time he saw my mom he welcomed her with open arms.
We loved the buffet where Juan, another sweety, gave us our mimosa's in the morning. The food was good to pretty good. Lots of selections. You can tell there is a lot of pride in the work that the kitchen staff does to present such a lovely display of food daily. The Seafood Gala on Tuesday night stood out as the signature night of the week. They worked like crazy getting the food and tables set up with the glasses all gleaming, rose petals on all the tables etc. We had the early seating at 6.30 and all the staff, the greeters, the waiters and waitresses and even the chefs were in line to welcome us to dinner. So nice. The al la cartes were lacking in atmosphere and were not easy to get to in the evenings in the dark. We decided that we preferred the buffet. The restaurant at the pool was one we visited daily for lunch with nice outdoor seating and a yummy selection of salads, pizza, etc. the wait staff there too were very attentive and the beer nice and cold.
Speaking of beer, Presidente is pretty good and always cold from where ever I received one. We also enjoyed the pineapple daiquiris and assorted liqueurs. The waitresses in the evenings inside and out side the lobby were so professional. Massiena (sp?) was so good at her job carrying those full trays of drinks all evening long. She is truly a credit to the resort.
The shopping was OK and we found the prices (US dollars) throughout were fairly high but you could still haggle in most of the shops. We found all the staff in the stores kind of pushy, but very friendly.
It would be so nice to return to this resort among the palms again. My husband would love it especially with the variety of fresh fish that you can select yourself and have cooked by Rodolfo
(another sweety) at the buffet. I really can't find fault in anything, except maybe the poor WiFi in the lobby. It was certainly worth every penny to vacation there and my Mom and I highly recommend it.

Room Tip: I don't think that there is a bad room in the whole resort.
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  • Stayed November 2013, travelled with family
    • Value
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Helpful?
4 Thank sandytoez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 20 November 2013
Dear Sandy,

We are happy to know that you had an excellent vacation staying at Luxury Bahia Principe Ambar Don Pablo Collection!

We thank you for your feedback and we appreciate that you recognize our hardworking staff.

We would like to thank you for recommending us and for mentioning our variety selection of food. The people of the Dominican Republic are looking forward to your return!

Our main objective is achieving our guests´ entire satisfaction and we are proud to know that we reached your expectations.

All-inclusive luxury hotels in Punta Cana with Bahia Principe Hotels & Resorts.

Yours truly,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettendorf, Iowa, United States
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

We stayed from November 7-14. We were in Building 68 on the 3rd floor. This was a 2 minutes walk to the beach/pool or the lobby, perfect location. Everyone was friendly and very helpful aside from a couple of bartenders on the water side of the swim up pool bar and the cleaning service. We didn't get any special treatment, never received turndown service, folded fancy towels or any extras like some in our group did, even after a generous tip. Maurice provided great customer service and made us feel welcome and always had a smile on her face. Elvis at the pool bar was amazing. And we LOVED Henry AKA "Megatron" (he takes pictures and they are amazing). The Santa Fe was the best meal that we had, the Steakhouse was good as well. The BBQ Buffet was our least favorite. Also note, I ordered a steak at every a la carte restaurant and no matter how it was ordered, it was always well done. Everyone in our party (there were 17 of us) would order them done differently and everyone's looked the same. And the cuts were always just a cheap steak whether it said filet mignon, ribeye, sirloin. Also, we asked ahead of time if premium drinks would be provided (specifically asked about Captain Morgan and were told it was available, but it was not). These however were just minor things in the big picture. I would highly recommend the Saona Island day trip as well. The Caribbean Sea is gorgeous. We would definitely recommend this to any friends and would love to return someday.

Room Tip: Request a corner room and first floor. The higher floors do not provide any better view and no room...
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
2 Thank Rachelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 20 November 2013
Dear Rachelle,

Firstly, thank you for your kind words to our dedicated staff, which we will pass it on to them. We are sure they had a pleasure in serving you and would be proud to do it again.

We greatly appreciate that you have recommend our Luxury Bahia Principe Ambar Don Pablo Collection!

Looking forward to your return!

All-inclusive luxury hotels in the Dominican Republic with Bahia Principe Hotels & Resorts.

Yours truly,

Vianca Graciano
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

This resort was AWESOME!!! The service was EXCELLENT. The hotel accommodation was superb the rooms were very large and clean we stayed in Villa 67 which was minutes from the pool and beach. Our Butler Emmanuel made she we had reservations at each fine dining restaurant for each night he was very helpful making sure our refrigerator was refilled with beverages. For our Anniversary he surprised us with a bottle of Champaign and Roses and had the Jacuzzi tub decorated really nice once we returned from dinner. Amber Resort really knows how to take care of their guest. I will definitely return there next year for sure!!

Shun M.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Shun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 19 November 2013
Dear Guest,

We value your opinion about your recent stay in our Luxury Bahia Principe Ambar Don Pablo Collection. For all of us it is a pleasure to hear that you had a great holiday, we are very happy you enjoyed the Anniversary Surprise. Our guest experiences are the key ingredient to analyze our daily performance.

Looking forward to welcome you back in the near future!

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.

Kind greetings,


Claudia Adames
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

The overall Bahia Principe property is huge, but the Ambar is a great size with everything easily accessible. We stayed in Villa 69, on the ground floor, a 2 minute walk one way to the pool & beach, and a 2 minute walk in the opposite direction to the main buffet & lobby. The room was a great size, always clean and well stocked with towels & bottled water, etc. The food at the main buffet, and the buffet/snack bar by the pool, was always good with lots of variety, from salads to desserts....oh the desserts! :) Service at the buffets was good too, finding us a table, getting a drink, taking away plates. Never a problem getting a drink at the pool bar, beach bar, or lobby bar...the chinola (passion fruit) daquiri was amazing. We ate at Don Pablo one night, the restaurant & service were great, the food was ok, we preferred the buffet. Found chairs at the pool & beach every day without too much trouble. The water in the pool & in the ocean was warm, ocean was a bit wavy, never got tossed around too much. The beach was clean, the sand was never hot to walk on and very soft. Getting up to the main resort the Bavaro, where the theater was located & most excursions leave from, was easy a shuttle is by every few minutes.
Spending time up in the bigger resorts, the Bavaro & Punta Cana, made me glad we were staying at the Ambar, it was cleaner, quieter, and much closer to the beach. We saw a bit of a couple of shows at the theater, and went to Pueblo Principe one night to listen to the band. The casino there is small, but I made a few bucks on the slots, so that was fun. Never went to the disco, too much sunshine & fresh air every day to stay up that late.
Overall a fantastic resort, excellent location, great service, would absolutely stay there again

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Marieismeca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 18 November 2013
Dear Guest,

Please be assured that it is an honor and a great compliment for us to forward such pleasing comments to all our staff. Thank you for recommending us and for highlighting our perfect service, professional assistance, and great rooms.

All-inclusive luxury hotels in the Dominican Republic with Bahia Principe Hotels & Resorts.

Looking forward to welcoming you once again!

Kindest regards,

Claudia Adames
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galloway, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

Excellent Caribbean Destination!!! I have spent my last two vacations at the Grand Bahia Principe Ambar. The atmosphere and service have been excellent both times. We had the same butler "Manny" and bellman "Felix" both vacations. Much to our surprise, Manny remembered us when we arrived. He was always there with a smile and fulfilling all of our requests. He should be commended for providing such great friendly service. All of the restaurants were fantastic. Fresh fruits and vegetables were plentiful. The shows were entertaining. Enjoyed the Zip Line excursion and shopping tour.
Will certainly be back next year. We are missing the beautiful resort already.

Room Tip: Stay in the Ambar section of the property. Just a short walk to the beach.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 19 November 2013
Dear Guest,

Please allow us to reassure that we are extremely proud to learn that we exceeded your expectations, which reflects the commitment and quality of service we have exhibited through the years.

It will be an honor to host you back again in Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

Receive cordial greetings,


Claudia Adames
Bahia Principe Bavaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

First of all let me say we had a great time with our friends at the Ambar. We enjoyed 10 days from Nov 4th thru the 14th. There were a few things that keep me from giving it 5 stars however.
When check in is at 3 pm they should mean 3 pm not 4:30. We got to the resort at 2:15 due to our plane landing early. We went to the front desk and they had a hard time finding our reservations. After 10 minutes, one person found them and said it was too early. We asked if we could get a bite to eat and all was fine. We came back to the desk at 3:30 and the girl that was helping us was gone and the whole thing started all over again. We finally got our room assignments at 4:30 and they were no where near where we requested by email but we were told that there were no other options. We ended up in bldg. 69 on the second floor looking over the access road. No real problem except it is noisy in the morning with trucks and workers walking to the beach area.

As I had been advised on these boards, I requested a butler just to have a go to person for any requests or problems. I was told they do not have butlers.
We also emailed a request for restaurant reservations and were very general so that they could fit in the ones that were open. No reservations were made so we went over to the customer service desk and got one for the next night at the Gala buffet. The other ones were going to be made and delivered the next day to our room. You got it, no reservations. So on Wednesday morning I went up and they said I must be mistaken that they were delivered. I said they were not and they finally printed out copies of them. However I had requested around 7-7:30 and all but one was for 9-9:30. After an hour of waiting they changed three out of six of them.

The food was very good at all of the restaurants and buffet. However beverage service at the main buffet was poor at best. The beach buffet was better service at lunch time. Food was varied and well prepared at all the buffets and a la carts.

Housekeeping was always well done and our room was always made up and cleaned before we returned from the beach or pool. The mini bar was restocked daily as well.

The bartenders at the pool bar and the waiters on the beach were great. I have to single out Lina from the beach and Marcos from the pool bar. Exceptional people.

The whole resort is immaculate and well taken care of. Beautiful pool and beach with plenty of chairs. The towel game is in full effect at the pool however. We watched people reserve chairs around the pool with towels and then go to the beach and plunk themselves down there. Did not interfere with us but it was fun to watch some peoples reactions.

Overall we had a great time and with a few small adjustments by management, this place would easily be a five star.

Would we return? Maybe but we like to try other resorts and prefer smaller ones. We will not book another one that uses a restaurant reservation system like this again. Who knows when you are going to be ready to go to dinner.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Bruce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this review, 18 November 2013
Dear Guest,

We apologize for any inconvenience you may have experienced. Please be assured that your observations have been taken in the highest consideration and shared with the General Manager of our Resort to analyze the points you mentioned.

It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts, and demonstrate you our commitment to excellence.

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.
Regards from Dominican Republic!

Kind regards,


Claudia Adames
Bahia Principe Bavaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Ambar Blue Don Pablo Collection

Property: Luxury Bahia Principe Ambar Blue Don Pablo Collection
Address: Carretera Arena Gorda - Macao, Punta Cana, Dominican Republic (Formerly Luxury Bahia Principe Ambar Don Pablo Collection)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Punta Cana
#12 Romantic Hotel in Punta Cana
#30 Casino Hotel in Punta Cana
#41 Top resorts Hotel in Punta Cana
#43 Spa Hotel in Punta Cana
#44 On the Beach Hotel in Punta Cana
#44 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luxury Bahia Principe Ambar Blue Don Pablo Collection 4*
Number of rooms: 528
Official Description (provided by the hotel):
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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