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Luxury Bahia Principe Ambar Blue Don Pablo Collection
Ranked #49 of 112 Hotels in Punta Cana
Certificate of Excellence
Reviewed 23 June 2014

Overall, the Luxury Bahia Principe Ambar was just "OK" to me. Let me begin with what I enjoyed most about my stay here and then I will move forward to explain what I felt simply fell short of the name "Luxury".

The Animation Team of Juckson and Alexis was incredible. They were interactive, caring, energetic, and simply fun to be around. My entire party enjoyed spending time with them and getting to know them throughout the week. What I found to be most impressive was when these 2 gentlemen would go out of their way, day or night, to find you and say hello by name! It I always nice to be known by name when traveling and spending a week at a resort.

Next, the pool bartender, Carlos, was fantastic! He, too, knew us by name and could almost pick out drink before we said anything! He was also kind and fun! The energy really helped with the stay.

The beach staff was also very good. They were constantly going around cleaning sand off chairs and simply interacting with the guests. Excellent!

Now to the portions of the trip that simply were not as expected:

First, the food. The food, in my opinion, did not meet the expectations of the word "Luxury". Most of my party found themselves becoming sick from the foods offered at restaurants and buffets. The overall variety was simply not what was expected. If you are looking for a place to stay with excellent food and a wide variety buffet the Ambar is not for you.

Next, the mini bar for us at the start of vacation was never restocked. It took us calling the front desk NUMEROUS times before the mini bar was finally restocked on our third day of stay. Disappointed...

There were not many "activities" or events taking place during the night hours at Ambar. I didn't find the Theater to be fun, considering it was so unbearably hot within the theater that you are not able to enjoy show. Leaving was really the only option to cool off.

The shops located in the Ambar were "OK". They offered many of the same things, but that is common and expected. No real comments here.

Finally, the feeling of luxury simply did not exist. Everything was very limited for an "all inclusive" trip. Internet was only offered for 1 hour in the lobby, mini bar was limited, air conditioning the room was rarely working properly, and staff didn't "go out of their way" to assist you.

Overall rating is just "OK".

  • Stayed: June 2014, travelled with family
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3  Thank Brittny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 24 June 2014

Dear Brittny,

I offer you a big apologize for this inconvenience you have experienced during your stay. Please rest assured that we have taken your observations into great consideration.

We are glad to find out that there were some aspects you find worth to mention, especially our amazing animation team and the helpful, friendly staff. It is a great compliment to forward your comments to ,Juckson, Alexis, Carlos, who will appreciate your comments.

It’s our sincere hope to have the opportunity to welcome you in the near future, and demonstrate you our commitment to excellence.

Have great day!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort

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4,087 - 4,093 of 10,355 reviews

Reviewed 22 June 2014

First time at this hotel - what a fantastic experience. Hotel, grounds and beach were all well maintained and serviced to a high standard.
Everyone of the staff were very friendly and helpful, with smiles all the way! Buffet restaurant has huge selection of food to select from, and the quality was first class. The service received from the staff was excellent. Speciality restaurants should be booked in advance as they very popular, with superb food and great service. We would certainly recommend this hotel

Room Tip: Corner suites are larger
  • Stayed: June 2014, travelled as a couple
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7  Thank GrahamGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 23 June 2014

Dear Graham,

It is a real pleasure to know that you spent a fantastic experience with us.

Thank you very much for highlighting our good food, beautifuul beach, grounds friendly and helpful staff.

Thank you for recommending us and we are wating for you at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

When there is a will, there is a way :)

Have a great day!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort

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Reviewed 22 June 2014

fourth time in six years. nothing as change, it's still the same. first class hotel , excellent food ,very friendly staff, cosy, quiet, clean on hole site and at the beach very relaxing ambiance. the words are missing. and of course my wife was very plesed of her birthday gift. gaetan

Room Tip: corner suites
  • Stayed: May 2014, travelled as a couple
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4  Thank Gaetan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 23 June 2014

Dear Gaetan,

One more time congratulations for your wife birthday!!!

I greatly appreciate your good comments, it is a real pleasure to know that you spent an amazing vacation with us.

Thank you very much for highlighting our good food, beautifuul beach, friendly and helpful staff.

We greatly appreciate that you have chosen for 4th time our Resorts as your holiday destination. Bahia Principe Hotels & Resorts, your best hotel in Punta Cana.

When there is a will, there is a way :)

Many Kisses from Punta Cana.

Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

This was our second time to this resort and had a great time again. We go there to stay off the phones and electronics and it works for us. The resort was very well kept, people are doing their best to make you well welcome. We took friends with us this trip, their first time there and they got into the groove quickly.. We asked for and received the rooms we wanted and also received the times we requested for dinner at the restaurants. I have to mention two people who really made the trip enjoyable. The first is Juan Lopez who greeted us every morning with a smile and a Mimosa for breakfast. He also was our waiter for a few of our dinners and is a real character. He made sure we a great time. The second was a young man by the name of Jensy who served drinks on the beach. He had a lot of area to cover but did his best to make us happy and it was very much appreciated. It was very apparent that both of these people liked what they did. I have read a few other reviews and don't know what people expect when they come to this island. Go to the Four Seasons or the Ritz if you need constant attention. If you want to take a 4-5 day rest this is the place to do it, you won't be disappointed!

Room Tip: top floor rooms take a few hours to cool off when you arrive so be patient
  • Stayed: May 2014, travelled with friends
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6  Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 22 June 2014

Dear Ron,

As a repeater client your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination our Luxury Bahia Principe Ambar.

All our team working, will appreciate your wonderful comments.

Looking forward to welcome you next year for your 3rd visit and provide you an incredible stay as always!


Vianca Graciano
Bahia Principe Bavaro Resort

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Reviewed 21 June 2014

My boyfriend and I had a fantastic vacation at the Ambar. He is a celiac and cannot eat gluten and the staff was more than accommodating at all of the restaurants as well as the buffet. Our favorite spot was the pool although the beach is absolutely breathtaking. The staff was always extremely friendly and polite to us. Especially the two female bartenders at the pool, Biana and Marlene. The room was beautiful and spotless. We cannot wait to return next year!

  • Stayed: May 2014, travelled as a couple
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5  Thank Molly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 22 June 2014

Dear Molly,

We greatly appreciate that you have chosen for second time our Luxury Bahia Principe Ambar as your holiday destination. For all our team working is rewarding to read that once again we were able to meet your expectations with an equally enjoyable experience.

Regards from Dominican Republic!

Vianca Graciano
Bahia Principe Bavaro Resort

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Reviewed 18 June 2014

This will be a short but sweet review. First time visitor, totally impressed by resort. The beach is beautiful, staff were courteous, helpful and extremely friendly. The food in the buffets was excellent with a different theme each night. The al a cart restaurants were slow and the buffet food was actually better. (2 hour dinners in al a cart). The total Gran Bahia resort is very large but transportation is good and fun. The Punta Cana section has the best night life, stay away from casino, they actually charge for drinks, even with wrist band. Would recommend the Ambar for non children couples, wide range of ages. The only downer was the getting catamarans and snorkel equipment at the beach. It is contracted out and it was hard to get a boat or snorkel equipment because they didn't have enough. Plus the people were not friendly and quite rude. The hotel should take it over or find another group to run it. That's it, only complaint, vacation was terrific and will be back in December.

Room Tip: The Ambar is close to beach and pool, all rooms are good. We stayed in 64 which was right next to p...
  • Stayed: May 2014, travelled as a couple
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3  Thank ldjBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 19 June 2014

Dear Guest,

First of all thanks for your comments and for let us know your experience, we feel so glad to read that you had a wonderful time here.

I want to thank again you for highlighting our gorgeous beach, beautiful Resort, good food and friendly, attentive staff.

We are waiting for you the next December, it is going to be a pleasure to receive you once again.

Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

You are one in a million!!!

Many kisses from Dominican Republic:)

Aynes de la Cruz
Bahia Principe Bavaro Resort

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Reviewed 17 June 2014

My husband and I stayed at the Ambar the week of April 7th. Our overall experience was excellent! The grounds were beautiful and the staff work very hard. The staff is very friendly however we witnessed some rude guests. These are the people who turn it around and say that the staff are rude. If you want a vacation in New York City and the fast pace then you should vacation there. This is an island. People need to relax and stop being so demanding. I treat people how I like to be treated.

The food was very good at all the restaurants and the buffet was just as good! The waiters were overly attentive. We treated them as people and would enjoy conversations with them instead of being demanding and complaining. I asked how there day was and about themselves. I go on vacation to enjoy different cultures and the language. I don't speak Spanish but I enjoy learning!

Our room was clean and the fridge was stocked daily. I wrote a nice note the first day and asked for lots of extra water...AND we received LOTS of extra water! The fridge worked fine and the beds were comfortable. Staff came twice a day with clean towels and yummy chocolates on our pillows each night. We were in room 65310 and it was great...in the middle of the complex so a perfect location for us.

We go on vacation to relax and to have fun. I don't go with a list of criteria to be met. If your attitude stinks so will your vacation. Leave that at home and perhaps yourself.
This place isn't for snobby people..go to your Ritz-Carltons' for that!

We loved this resort and definitely are returning next April!!!

  • Stayed: April 2014, travelled as a couple
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14  Thank ottawavalleygirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, Customer service at Luxury Bahia Principe Ambar Blue Don Pablo Collection, responded to this reviewResponded 18 June 2014

Dear Garry,

I would like to thank you for recommending us. We are very pleased to read that you enjoyed your vacation as well as the service from our employees. At Bahia Principe our goal is to make your stay become an unforgettable experience.

One more time thank you for highlighting our good food, Restaurants, beautiful beach, pretty grounds and the helpful, friendly staff.

We hope to see you soon at Bahia Principe Hotels & Resorts, your best hotel in Punta Cana

Kisses and Hugs from Dominican Republic!!!

Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Ambar Blue Don Pablo Collection

Address: Carretera Arena Gorda - Macao, Punta Cana, Dominican Republic (Formerly Luxury Bahia Principe Ambar Don Pablo Collection)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Punta Cana
#12 Romantic Hotel in Punta Cana
#30 Casino Hotel in Punta Cana
#42 Top resorts Hotel in Punta Cana
#44 Spa Hotel in Punta Cana
#45 On the Beach Hotel in Punta Cana
#46 Luxury Hotel in Punta Cana
Price Range: £126 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Ambar Blue Don Pablo Collection 4*
Number of rooms: 528
Official Description (provided by the hotel):
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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