General I would like to say big thank you to MARLENE, HUGO from pool bar and waitress fror lobby with black frame glasses(sorry I forgot name)for excellent service!!!
Unfortunately we had big problem with laundry service.we call for pick up at 7a.m.and we supposed to recived clothes same day.we didn't!!!!!!
Next day we went to guest service to report about this.still nothing!!!Again we report and same situation. After2 and half day we received our clothes, but not ALL!!!!!!!
We reported in guest service.it was sunday so she couldn't call laundry because was closed.after another 3days they didn't find missing clothes.they didn't know how to deal with this. Big disappointment!!!!! as a guest we ask if we still need to pay for it.Never happens in5Star hotels!!!!!
Hotel is wonderful but they need to improve how to sorted out difficult situation.
- Official Description (provided by the hotel):
- Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana