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“LAUNDRY PROBLEM!!!!”

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Luxury Bahia Principe Ambar Blue
Ranked #52 of 114 Hotels in Punta Cana
Certificate of Excellence
Reviewed 6 July 2014

General I would like to say big thank you to MARLENE, HUGO from pool bar and waitress fror lobby with black frame glasses(sorry I forgot name)for excellent service!!!
Unfortunately we had big problem with laundry service.we call for pick up at 7a.m.and we supposed to recived clothes same day.we didn't!!!!!!
Next day we went to guest service to report about this.still nothing!!!Again we report and same situation. After2 and half day we received our clothes, but not ALL!!!!!!!
We reported in guest service.it was sunday so she couldn't call laundry because was closed.after another 3days they didn't find missing clothes.they didn't know how to deal with this. Big disappointment!!!!! as a guest we ask if we still need to pay for it.Never happens in5Star hotels!!!!!
Hotel is wonderful but they need to improve how to sorted out difficult situation.

  • Stayed: June 2014, travelled as a couple
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2  Thank megbli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 8 July 2014

Dear guest,

Thank you very much for your positive comments and we really are happy to read that you found woth mentioning some aspects on the other hand we really would like to present our aopologies for this situation that you expierenced during your stay.

We really hope that you can give us an opportunity to welcome you at any of our Bahia Principe Hotels & Resort, it would be a real pleasure for us.

Until than we wish you and your family all the best.

Best regards


Aynes de la Cruz
Bahia Principe Bavaro Resort

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4,324 - 4,330 of 10,754 reviews

Reviewed 6 July 2014

We have been to a lot of Riu hotels in the past and been perfectly happy. We chose the Ambar as the reviews were consistently better than the Riu Hotels when we checked this area. It was an excellent choice! The food was top notch. We only used the main international restaurant as there was so much choice, we never struggled to find something to our liking. The Rooms were very clean and spacious. The pool area was lovely. The hotel was busy, but you'll not struggle getting a sun bed. The beach is right next to the pool area and although we stayed mainly by the pool there were was always beds available here too. We had an occasional stroll along the beautiful soft sands and turquoise blue waters - stunning. Staff always very attentive and friendly. All in all, we had a great time and would happily recommend this hotel. We will return.

  • Stayed: June 2014, travelled as a couple
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6  Thank Barry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 8 July 2014

Dear Barry,

Woow this a great news we are so happy to read that we made your stay a very pleasant one. Thank you very much for all your nice comments and we really hope that it was not the last time that you were staying with us.

We cannot wait to receive you or any of of family here with us.

Until than we wish you all the best many greetings from our all-inclusive luxury hotel in Punta Cana with Bahia Principe Hotels & Resorts.

Many greetings


Aynes de la Cruz
Bahia Principe Bavaro Resort

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Reviewed 6 July 2014

For the money you spend on this resort, you will feel like you are robbing them because for what we paid, we did not expect the quality of food and services to be that exceptional. They made you feel like queens and kings. My husband and I started to feel guilty about receiving so much attention from the employees :) We celebrated our 25th Anniversary there but certainly, we are not going to wait another 25 years to visit again. We are thinking of bringing our children for spring break soon. The only thing in June, it is very hot but stay in the shade and the ocean water perfect and refreshing for this time of the year.

Room Tip: We were at room 68201 and it was quiet, close to beach and restaurants. Corner rooms are bigger and...
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  • Stayed: June 2014, travelled as a couple
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Thank 978Leonards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 8 July 2014

Dear guest,

Thank you very much for your great comments and for the your value time that you took to send them, we do really apreciate it and we are so happy to know that you and your husband had an excellent time which we hope was not the last one.

We cannot wait to welcome you again at one of our hotel Bahia Principe Hotels & Resort, your best hotel in Punta Cana.

Many kisses.

Sunny greetings from Bavaro and the entire team from the Luxery Bahia Principe Ambar Don Pablo Collection.


Aynes de la Cruz
Bahia Pricipe Bavaro Resort

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Reviewed 5 July 2014

Firstly the hotel itself is amazing we travelled on Dreamliner first two weeks June fab flight . normally go to Mexico and were a bit apprehensive about change had been before but was 18 years ago so lots had changed , check in was smooth I had emailed in advance for rooms close to other travelling companions all our needs were seen to which was excellent rooms , I didn't bother with reserving restaurants we never had a problem booking any , the food ....... Ate far to much of everything and I am now paying the price , couldn't fault any of the food steak house was our fav but the buffet at main hall was also excellent , beach beautiful and our beach server Lionel (I hope this is correct name ) never failed us even remembering our drinks from previous day , Jackson is a legend and always happy to oblige , and his amazing smile , Nathan the tour rep from thomson was always very helpful and encouraged us to go on a swim with shark and ocean ride half day trip on sat it was by far the best , spa boat also very good , jungle safari very good but felt it was a bit of a hard sell from the moment we stepped on the bus , rep continually asking how much we were paid per hour and how little Dominican people were , I'm by no means wealthy and saved hard for our holidays just made us feel a little uneasy , however it was interesting Nathan was first class thankyou . Drinks were all top shelf , the hotel is massive and we were lost all the time but the buggy drivers always got us back to the Ambar , thankfully , the bar men in the lobby were always happy to make cocktails of any kind , can't report the entertainment outside Ambar as we were always way to tired and met lots of nice couples so never felt need to leave , I would recommend this hotel to any one looking for a relaxing time , my only gripe was the lobby waitress in the morning ordering a drink was a task for her the wait was ridiculous after a few days we gave up and it wasn't that she was busy just didn't want to be there but I have legs so I just got them myself , no problem , the evening girls were fab and always smiling and attentive , we tipped very well but I don't think it was really necessary , but we always do , again I would recommend this hotel and have since returning and would like to thank the staff and hotel for making us have an unforgettable holiday , oh and the ground staff never stopped working cleaning cutting etc they work very hard

Room Tip: 66201 corner suite perfect
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  • Stayed: June 2014, travelled as a couple
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4  Thank dawn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 6 July 2014

Dear Dawn,

We would like to thank you very much for bringing to our attention your nice comments about your stay in our Hotel. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us.

We cannot wait to cater you very soon at Dominican Republic to experience another great stay and enjoy the hospitality of our people, the quality of our services and facilities.

Big hug and many sunny greetings.


Kindest regards,


Aynes de la Cruz
Bahia Principe Bavaro Resort

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Reviewed 5 July 2014

We chose to stay at the Ambar adults only location at the Bahia. Beautifully landscaped and extremely clean. There are always workers ensuring everything is clean and perfect for your stay. Because my husband and I are foodies, we are difficult to please; however Make your reservations for Don Pablo-we were upset because they only let us get reservations there for two nights because they said they wanted all the guests to experience it however when we went to eat there, there were at least 25 open tables! Food was great there- all other restaurants were mediocre- like I said though we are foodies and I'm sure other people love it! Freshen up with your Spanish before your trip because the language barrier can be very difficult even ordering drinks a certain way. Luckily my husband speaks a little. The beach is by far the best part!!! Go take your towels down early for the best seats!! We took ours around 7 and had front row everytime. The rooms are so hot- even if the air is all the way down and if you open the door the air cuts off automatically. Just be prepared to sleep without any pajamas haha. The rooms are very clean and ask for building 60-70 and a corner room. There are no elevators so plan accordingly. Overall- it was a lovely trip and I would recommend it!

  • Stayed: July 2014
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1  Thank Kristenkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viancagraciano, customer service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 14 July 2014

Dear Kristen,

We greatly appreciate that you have chosen our Resort as your Honeymoon destination and it is great that you love our Don Pablo Restaurant. It is a pleasure to know that we have provided you a great experience and you found everything is beautiful and extremely clean.

I wish to have the honor to see you when you come back…

Thank you for recommend us!!! Regards from Dominican Republic,

Vianca Graciano
Bahia Principe Bavaro Resort

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Reviewed 5 July 2014

We returned 2wks ago from our visit to the Amber, we are always made so welcome it is like going home. We was met by Aibania from guest services, a very sunny person she made you feel your holiday had begun.
Check in was swift and we were placed in a corner room, everything was perfect. The room was serviced by Carmen, she did a wonderful job throughout our stay, the room was kept spotless.
The beach is beautiful, just what you would expect. The boys on there also do a wonderful job keeping it clean, Franklin never seems to forget us which is rather nice.
The beach was not over busy at least not as busy as when we went last Dec, but you still need to rise early so you do not end up on the beds at the back where you don't get the breeze.
The Lobby is a little on the quiet side some nights, the nights they have the disco music seem to go down well. Some nights the music is a bit send you to sleep stuff, however you are well looked after at the bar by Leandro who is really lovely and a good barman. The waitress Messial gives service with a smile, we had our own private joke Servirtto she would know what I mean.
My favourite restaurant by far was the Garden Grill the steaks are wonderful, Don Pablos is a good experience but tends to be very small portions.
The Buffet restaurant quite good, my favourite meal in there my breakfast you can get anything you want. With Miguel cooking the Eggs or ommletts you can not go wrong such an happy face to start the day. At lunch or on an evening Felix the waiter is quiet but such a gentleman, and looks after everyone well.
Because this is a very honest review I must mention what I see as a negative, Whoever cooks the meat needs to know such things as pork and poultry must be cooked and not pink. The steaks are often raw in the middle, I like medium rare but not flash cooked. although some people may like this. I would not let this put me off going to this hotel, indeed I look forward to our next visit.

  • Stayed: June 2014, travelled as a couple
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2  Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 6 July 2014

Dear Guest,

For all our Luxury Bahia Principe Ambar is a pleasure to know that we as well this time we exceed your expectations during your week with us. It is an honor to know that our entire team working, especially your butler Albania, who was fantastic and was devoted to you during your stay. We cannot wait to receive you for the 7th time at your second home. Please let us know before you arrival in order to prepare everything for you.

Many greetings from this tropical paradise named Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in the Dominican Republic.


Many hugs and kisses see you soon until than we wish you all the best!!!


Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Our 10th time at the Ambar and we enjoyed it once again. We would highly recommend the Ambar to anyone considering it. We went the end of March for ten days.

The grounds are still beautiful and we enjoy the pool area. Yes, you have to get up early to get shade, but that's not a problem for us. We enjoyed the entertainment in the lobby in the evenings.

We have seen many changes over the years ( all good). Please keep up the great work.

The staff are outstanding, especially Bianca, Marlene, Desiree and Felix. They remember us and we always get a warm welcome. Emmanuelle thanks for taking care of us.

Well be back next year. One suggestion to management for repeat customers would be to have a chilled bottle of bubbly in the room rather than the fruit platter.

Thanks again for the fabulous vacation! We always meet lots of nice people and even hook up with friends we have made from previous years.

Peter and Cindy
Pickering, Ontario

Room Tip: We prefer block 64 or 60 2nd floor close to the pool. The corner room balconies are larger.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Blue, responded to this reviewResponded 6 July 2014

Dear Cindy,

We would like to thank you for recommending us and for mentioning our great service. It is a pleasure to know that you founded the property and amenities just as nice as the first couple times or even better that they are improving each time. Rest assured that your comments have been taken in the highest consideration.

We are really looking forward to welcoming you for many many other times in the meantime we all the entire team wish you all the best many hugs from your second home!

You are one in a million.

Regards from Dominican Republic.


Aynes de la Cruz
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Ambar Blue

Address: Carretera Arena Gorda - Macao, Punta Cana, Dominican Republic (Formerly Luxury Bahia Principe Ambar Don Pablo Collection)
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Punta Cana
#32 Casino Hotel in Punta Cana
#45 Top resorts Hotel in Punta Cana
#46 Spa Hotel in Punta Cana
#47 On the Beach Hotel in Punta Cana
#49 Luxury Hotel in Punta Cana
Price Range: £143 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Ambar Blue 4*
Number of rooms: 528
Official Description (provided by the hotel):
Facilities and services 2 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (free) and in rooms (free) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (free) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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