I recently stayed at the Golden Bear lodge when I was in the Dominican Republic for a business weekend. The rooms were ok except for the roaches found in the bathroom. The biggest problem I had during my stay was with the security staff. I returned Cap Cana to retrieve my brief case and laptop for another meeting. In the car was a business associate and our translator, when we arrived at the gate, security refused to let us in because our translator was a Dominican national without a passport.
I attempted to explain that I needed to retrieve my briefcase and asked the security staff to call the hotel but they refused to call the hotel and laughed at me when I asked them to call a second time.. The Guard a Jose R, asked my translator for Propina, I asked her what that ment and she stated that he was asking for a tip to let her in. I refused to tip the guard and he refused to let us back into our hotel. We ended up having to get a hotel room in town for the night, We lost a night we had already paid for and I lost a contract because of the problems with the guards.
Do not stay here until the guards are properly trained. Do not pay them for services they have not performed. As far as I am concerned, When you pay a huge amount of money for a privete hotel, The guards should not have the right to stop you question you about anyone in your car.
- Official Description (provided by the hotel):
- Xeliter Golden Bear Lodge is located on the shores of the Caribbean Sea in Punta Cana, Dominican Republic. It features a concierge service A flat-screen TV, iPod docking station, and CD/DVD player are included in all condos at Xeliter Golden Bear Lodge. The rooms are stylishly decorated in tropical colors and also boast a microwave and a minibar. Golden Bear Lodge features Jack Nicklaus Signature Course Punta Espada. Punta Cana International Airport is 16 km from Xeliter Golden Bear Lodge. The San Juan Shopping Center is 23 km away. ... more less
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- Also Known As:
- Golden Bear Lodge Cap Cana Hotel Punta Cana