Hotel was part of an "all inclusive holiday package" (little information received from the tour operator before this last minute departure).
Hotel staff rather friendly but totally inefficient : 55 minutes check-in time (2 desks for 6 families), not handling specific requests nor solving problems and discrepancies...
Rooms were really big and equipped with all modern equipment (except wifi, which was only
available around the lobby and swimming pool area), including kitchen
Swimming pool is not really big (long but not very wide) with a very limited number of chairs and sun beds, which might be a problem if the hotel is full
Now the real problems ! Beach located at a 10 minutes drive from the hotel (I went once on foot, "through the bush" : 25 minutes . Free hotel shuttle is picking up people in the different parts of the resort, which extends the trip time to up to 30 minutes ! Shuttle was according to the hotel website running every 10 minutes, but 2 days (out of 6) we had to wait 1h30 before it arrived (staff at the reception absolutely not helpful). Furthermore, shuttle was full as you can imagine ! Same "fight" to get back to the hotel at the end of the day. Beach is nice, but once again with a limited number of sun beds, so people were running out of the shuttle in order to have a decent place. Bear in mind that the beach is public, so you can expect an invasion on weekend (we could also enjoy deafening disco on Saturday !)
Food and beverages : another nightmare ! Lack of almost everything at the hotel bar and on the beach (lucky ones got a pina colada, which ran out of stock after 30 minutes). We had even a "sorry, no water anymore" at 11.30 AM !!! Idem for the menu : 6 or 7 items, out of which 3 were available.
In summary, definitely not the right place to go ! Note that we got a partial refund of the tour operator to "apologize for the inconvenience".
- Official Description (provided by the hotel):
- Inspired by the life and lifestyle of the legendary "Golden Bear", Jack Nicklaus, and perfectly situaded near his signature golf course Punta Espada. Xeliter Golden Bear Lodge is conveniently located 10 minutes from Punta Cana's International Airport. Our accommodations are exquisite designed within great spaces to bring a comfortable and relaxing atmosphere along with great views to the turquoise sea: Ocean View Studio Suites, and one and two bedrooms Ocean View Suites. A flat-screen TV, iPod docking station, and CD/DVD player are included in all condos at Xeliter Golden Bear Lodge. The rooms are stylishly decorated in tropical colors and also boast a fully equipped kitchen. Concierge service from 7:00am to 11:00pm, multilingual staff, Golf Concierge, tennis courts, swimming pool and jacuzzi are waiting for you at this spectacular and luxurious suites overlooking the Caribeen Sea. ... more less
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- Also Known As:
- Golden Bear Lodge Cap Cana Hotel Punta Cana