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“Nice property lacking food service”

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Xeliter Golden Bear Lodge Cap Cana
Ranked #102 of 111 Hotels in Punta Cana
Richmond, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice property lacking food service”
Reviewed 10 December 2012

My wife and I dined at the golden bear lodge after an amazing round of golf at the nearby Punta Espada golf course. It was obvious that the servers had little to no training from management. We were seated by a hostess who appeared like it was her first hour on the job. We then waited 10 minutes with no acknowledgement until even after I got up to get my own menu and wine list. When the waiter finally took our order, he seemed overwhelmed, despite only 2 other couples in the place. Fortunately, we noticed he brought over the wrong bottle of wine and he was able to get the right one before opening the wrong one. Our arugula salads had promise, but were overshadowed by the dry, overlooked fish that we sent back and got the shrimp with a side dish of overcooked vegetables. The servers were apologetic, but for us a thumbs down and a shame on restaurant management for being inconsistent with the upscale image. Jack would not be proud.

  • Stayed December 2012, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank golfdocrichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Liege, Belgium
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2012

Hotel was part of an "all inclusive holiday package" (little information received from the tour operator before this last minute departure).

Hotel staff rather friendly but totally inefficient : 55 minutes check-in time (2 desks for 6 families), not handling specific requests nor solving problems and discrepancies...

Rooms were really big and equipped with all modern equipment (except wifi, which was only
available around the lobby and swimming pool area), including kitchen

Swimming pool is not really big (long but not very wide) with a very limited number of chairs and sun beds, which might be a problem if the hotel is full

Now the real problems ! Beach located at a 10 minutes drive from the hotel (I went once on foot, "through the bush" : 25 minutes . Free hotel shuttle is picking up people in the different parts of the resort, which extends the trip time to up to 30 minutes ! Shuttle was according to the hotel website running every 10 minutes, but 2 days (out of 6) we had to wait 1h30 before it arrived (staff at the reception absolutely not helpful). Furthermore, shuttle was full as you can imagine ! Same "fight" to get back to the hotel at the end of the day. Beach is nice, but once again with a limited number of sun beds, so people were running out of the shuttle in order to have a decent place. Bear in mind that the beach is public, so you can expect an invasion on weekend (we could also enjoy deafening disco on Saturday !)

Food and beverages : another nightmare ! Lack of almost everything at the hotel bar and on the beach (lucky ones got a pina colada, which ran out of stock after 30 minutes). We had even a "sorry, no water anymore" at 11.30 AM !!! Idem for the menu : 6 or 7 items, out of which 3 were available.

In summary, definitely not the right place to go ! Note that we got a partial refund of the tour operator to "apologize for the inconvenience".

Room Tip: All rooms with sea view, which is at 500m hidden behind the trees. So...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Titou4432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Punta Cana hotels

Santo Domingo, Distrito Nacional, Dominican Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 September 2012

I stayed in Golden Bear for the weekend and it was great.
It is the perfect place to escape the city's chaos and just relax. Since I went with a group of friends we had the best time. The rooms were clean and cozy, super comfortable beds and the spacious bathroom with a bathtub and a shower, staff were very nice and helpful. Since the beach is about 10 minutes away from the property they have shutters to take you there. Overall a very pleasant experience, definitely going back.

Room Tip: Request for a room in the second or third floor to enjoy the view. They have elevators so you don...
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magsliang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2012

My wife and I stayed in this hotel for five nights this past February and upon booking with sunwing we were assured this was an all inclusive trip but when we got there things took a turn for the worse...
First of all this hotel is NOT set on the beach so you're gonna have to travel outside the resort to get there... like 15 mins driving...to top that off we were told upon check-in that you gotta pay $20US per person, per day to go the the beach which is posted in their brochure and nothing is included (approx.$150US for a basic lunch) or you can go to the "all incl. public beach" where you will find a restaurant owed by the hotel and get the same food as at the hotel. Which means that the "all inclusive" menu for your whole stay includes a choice of the same four meals and beer everyday and most of the time they are out of this and that...So again, you gotta fork out more money to order drinks and whatever meals you thought you were paying for when you thought you booked "all-incl."
There is absolutely NOTHING to do unless you're really into golf and you do that daily at an extra cost of course...
There is no entertainment, no music and nowhere to go...

The rooms are beautiful, clean and beds are super comfortable (best in the caribbean). We did find a massive roach crawling out of the bathroom last day of our stay, but ... that's the tropics..
The staff at the bar and restaurant are great!! Super friendly, accomodating and personable, they go above and beyond, so if you go tip them lots!!
Concierge staff kinda snooty..

All in all, if you're over 50 and borring or work on Wall Street and need to disapear off the grit for a while to do absolutely nothing it may be a great place for you. My wife and I are in our 30's and get along great together but this was the most expensive and borring vacation ever!!!!!!!!!!
We will NEVER return to Golden Bear Lodge...

Room Tip: Just do yourself a favor and book with a different hotel...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Juan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 June 2012

Its quiet and peaceful. Juanillo beach (10 minutes) is beautiful and great food. The rooms great and a nice pool. The food in the restaurant is nice but only one restaurant in the hotel. And the golf course is amazing...

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Albert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillsonburg,on
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2012

i wouldn't recommend to anyone this hotel.Too quiet,no nightly entertain,too far from beach( 10 min. drive) and waiting time of shuttle bus is at least 30 min. Almost food menu is same everyday
for whole week.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coral Gables, Florida
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 April 2012

I spent a week in this hotel with my kids (ages 16, 13, 6). We had a two bed room suite. The suite was in bad shape. If you are going, request the suite on first or third floor so the Jacuzzi can get some heat from the sun. The one I had was on second floor and we could not use it because the water was always cold (no water heater). We had problems with our tubs and doors. kids have nothing to do. In my opinion this place is more for adults that want to be away from the noise and busy lives. A couple of things more...to go to the beach you need a car or you can take a shuttle bus, also request buildings 8 or 9. Those 2 buildings are close to the reception office and are in better shape than others.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramtha67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xeliter Golden Bear Lodge Cap Cana

Property: Xeliter Golden Bear Lodge Cap Cana
Address: Cap Cana, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Luxury Hotel in Punta Cana
#80 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Xeliter Golden Bear Lodge Cap Cana 4*
Number of rooms: 90
Official Description (provided by the hotel):
Xeliter Golden Bear Lodge is located on the shores of the Caribbean Sea in Punta Cana, Dominican Republic. It features a concierge service A flat-screen TV, iPod docking station, and CD/DVD player are included in all condos at Xeliter Golden Bear Lodge. The rooms are stylishly decorated in tropical colors and also boast a microwave and a minibar. Golden Bear Lodge features Jack Nicklaus Signature Course Punta Espada. Punta Cana International Airport is 16 km from Xeliter Golden Bear Lodge. The San Juan Shopping Center is 23 km away. ... more   less 
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Also Known As:
Golden Bear Lodge Cap Cana Hotel Punta Cana

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