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Barcelo Bavaro Beach - Adults Only
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Reviews (8,619)
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2,178
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5,343
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3,109 - 3,114 of 8,619 reviews
Reviewed 30 April 2014

The hotel Barcelo Bavaro Beach was a very nice and clean place with excellent service. The staff was attentive. Food was very good. Lots of options for activities during the day and good entertainment at night. Completely fell in love with the beach and the hotel. We will definitely go back!

Room Tip: Definitely ask for a ocean view room. The view is AWESOME and right on the beach.
  • Stayed: April 2014, travelled with friends
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2  Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded 1 May 2014

Dear Guest,

We thank you for choosing Barceló Bávaro Beach for your holidays and for sharing your experience with the online community and give us your feedback.

Feel an immense satisfaction to know that we have exceeded your expectations, thank you recommend our hotel, we would be happy to receive them once again.

We remain at your entire disposition for any assistance you might need before your visit.

Warm Regards,
Sandy Pfeil.
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

We stayed at BBB adults only side (March25-April1). As a couple in our early 40s, we had an amazing time. The resort is everything we expected plus more. The beach was stunning. The hotel was very clean and staff very friendly. Our room was perfect location(building 6) close to everything. The bed was super comfortable. Food was great. We felt the best buffets were at La Brisa and our favorite a la cartes were Chez Gourmet and Mexican. We tried Santa Fe &Hoya 19. Food wasn't that bad but not as good as the other two. Checkin and checkout were fast. We will definitely be returning next year. We can not find one thing to complain about. I truly do not understand the negative reviews on this resort. We have high standards and BBB met all of our needs plus more!!!

Room Tip: Building 6 is centrally located between the adult side and bigger family complex. Minutes from the beach and buffet
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 444Shell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded 1 May 2014

Dear Guest,

We thank you very much for choosing Barceló Bavaro Beach for vacations and for sharing experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort. We are very pleased to know you enjoyed all services in our resort.

We remain at your entire disposition for any assistance you might need before your visit.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Best Regards,
Sandy Pfeil.
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014 via mobile

We stayed at Barcelo Bavaro Beach adults only side (April 20-25) We had such a great time. We came with a group of about 30 people and the ladies in guest services accommodated all of our reservations for the restaurants around the resort. The place was very well kept and rooms very nice. It is a great place to stay in Dominican Republic. It has everything you need at the tip of your hands. It is right on the beach and the pool, bars, buffets, night shows were all amazing. It was very nice to stay on the adult side because we were able to take a little train to the Palace deluxe which has the restaurants, casino, shopping, and other things. I would recommend this place to anyone wanting to travel to Punta Cana, Dominican Republic.

Stayed: April 2014, travelled with friends
1  Thank Agautreaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded 1 May 2014

Dear Guest,

We thank you for choosing Barceló Bávaro Beach for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort. I really appreciate your nice comments about our services in all departments. Your feedback will encourage us to continue providing the high level of service we believe our guests deserve.

Barceló and its team are working very hard to improve our service on the daily basis.
We remain at your entire disposition for any assistance you might need before your visit.

Kind Regards,
Sandy Pfeil.
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

This was our first time in dominican and we had and awesome time. The staff was very polite and answered all of our questions we had. The resort was always clean and well maintained. Also our checkout time was 12 noon,but our bus ride to airport was not until 2,so we asked the manager if he could extend our checkout to 1. He was so kind to do this for our whole group at no extra cost. That is what we call great service. We had one more hour to enjoy the wonderful beach and resort,hats off to him. Will be going back in future to this resort and will recomend it to family and friends.

Room Tip: we stayed in unit 1,could hear music at nite ,but if you plan to go to sleep early,u may want to get a different unit. If you like the nite life unit 1 is perfect.
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank myra b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded 29 April 2014

Dear Guest,

We thank you for choosing Barceló Bávaro Beach for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort. We are very pleased to know you enjoyed all services in our resort.

Warm Regards,
Sandy Pfeil.
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

My wife and I spent 2 weeks at this resort (March 28th to April 11th) and thoroughly enjoyed our holiday there. While there are certain aspects which could have been improved upon, they did not deter from the fact that this is an absolutely beautiful place to stay at, and the staff made every effort to accommodate our every need. Complaints on "Trip Advisor" about the lack of English spoken here are, in my view unfair. While it's true that many staff members could not speak English, most of them bent over backwards to try to understand us. As a result, we never had any problems communicating, even though at times it took a bit of effort, some sign language and a few words in Spanish that my wife and I had picked up, all of which added to our enjoyment.

As for complaints about the quality of the food - if compared to a fine dining restaurant in the western world, then certainly it did not meet the same standards. However, keeping in mind that this is a fairly poor and isolated country, the effort to provide the best quality and selection possible was commendable. While the food at both the buffets and the a la carte restaurants may not have been "great", it was nonetheless enjoyable, and we always came away quite satisfied with the meals that we had. Regarding comments about encountering stomach problems from the food - this can happen at any resort. We experienced it at a 5 Star resort in the Mayan a few years ago, and more recently at a 5 star resort in Puerto Vallarta last year, when 12 of our party of 17 came down with varying degrees of stomach upset. When this happens, guests are quick to blame the resort, but from what we saw, the problem is more likely to stem from clueless guests at the buffet restaurants, who insist on using their hands instead of the utensils to pick up food from the tables and even to put the food back on the table when they change their minds about wanting it. We even saw people handling the food after licking their fingers. So it may not necessarily be the fault of the resort. On this trip, my wife came down with some sort of mild stomach upset that lasted a couple of days, but we were very impressed with Guest Services who phoned us several times to ask how she was and even to offer complementary room service during those few days. Our one recommendation to management of this (or any other) resort would be to post signs in the buffet areas, asking guests to refrain from using their hands to handle food.

On a more pleasant note, one of the things that stood out most was the genuinely friendly and helpful staff throughout the resort. This included the cooking staff, waitresses, restaurant greeters, house cleaning staff, guest services staff and even the garden maintenance staff. We were always warmed by their beautiful smiles and cheerful disposition, and were made to feel welcome and appreciated, wherever we were on the resort. We wish we knew more of their names, as so many deserve a special mention, but some of these included LIBRADO JIMENEZ and ANYOLENA (waiter and waitress at La Brisa), ALGENTINA MANTOS and NORQUALIZ (cooking staff at La Brisa), CHARLENE SANCHEZ (greeter at the Caribe who tried to teach us Spanish) and BRIGIDA SANTANA (our room maid). These and so many more helped to make our stay so enjoyable. Strangely enough, the least friendly of the staff were those working at the front desk, and in one case I was particularly annoyed when one of them (I won't mention his name) assured us that he would put a request for a late checkout on our file. We suspected that he was trying to appease us, and sure enough, on the night before leaving we found out that our request had not been entered into our file. Others at the front desk were "ok", but certainly not overly pleasant, considering that they are on the "front line" when guests arrive, therefore not leaving a very good first impression.

Other things? The rooms were a bit dated, but clean and comfortable. Being in the "adult only" section was quieter and to our liking. We had an "ocean view" room with a lovely outlook of the gardens and beach beyond that. We were also fortunate to be set back a bit from the main pool and bar area, as some of the rooms facing these areas would have been a lot noisier. The beach was absolutely magnificent and kept spotless throughout the day. The same with the surrounding gardens, walkways and landscaping which provided for lovely walks and some serenity away from the crowds. The trains running between the Bavaro Beach and the neighbouring Palace were handy, albeit at times not quite on schedule. Also, if you are a non smoker, be sure to request a non smoking room. We forgot and found ourselves next door to a couple of chain smokers, and the smell penetrated into our room and our porch. We did complain about this and were told that the only non smoking rooms are those classified as "Ocean Front" which are considerably more expensive. Fortunately for us our smoking neighbours were gone in 2 days, but it would seem that more non smoking rooms are needed.

Aside from these few short comings, we loved this resort, would recommend it without any hesitation, and would return there in a heartbeat.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank danlin4399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director Sandy P, General Manager at Barcelo Bavaro Beach - Adults Only, responded to this reviewResponded 29 April 2014

Dear Guest,

We thank you for choosing Barceló Bávaro Beach for your holidays and for sharing your experience with the online community and give us your feedback.

Thank you very much for all your comments regarding to our resort. I really appreciate your nice comments about our services in all departments. Your feedback will encourage us to continue providing the high level of service we believe our guests deserve.

Barceló and its team are working very hard to improve our service on the daily basis.
We remain at your entire disposition for any assistance you might need before your visit.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Warm regards,
Sandy Pfeil,
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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