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“Nice, but not for us.”

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Paradisus Punta Cana Resort
Ranked #26 of 112 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 13 September 2011

We stayed here one night because our flight out was cancelled. So not a bad layover stop. We ended up w/ a Suite in "The Reserve" section. One of the nicest rooms I've ever been in. Never could've afforded this on our own. The resort prides itself on the jungle setting. It was much deeper into the jungle than the other resort we stayed. The Beach was not very wide and it was hilly. Did not seem relaxing at all. The restaurants that we seen were outside(no A/C) Ate @ one of the buffets. Food was pretty good though. The resort was so deep/big that you really couldnt walk anywhere. You had to take the tram car everywhere.

Room Tip: Only one night---n/a
  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 25 September 2011

Dear Guest,

Thank you for staying at Paradisus Punta Cana Resort. I’m glad that you have shared your experience with us. Direct feedback from our customers, is the most valuable advice we can receive. It allows us to recognize our areas of weakness and make appropriate adjustments to our services and processes standards.
I am very happy to know that you enjoyed your short stay with us, that made me feel very proud of our property service and staff that contribute to that wonderful experience.
I can assure you that we are committed to improving all aspects of our guest’s experience and feedback like this will only double our efforts in achieving the level of consistency we did not achieved during your visit, we are looking forward to have the opportunity to serve you here at our Paradisus Punta Cana Resort.

Kindest regards,

General Manager

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7,842 - 7,848 of 13,021 reviews

Reviewed 13 September 2011

A week after our return from the aptly named Paradise Hotel, Skiathos, our twelth consecutive visit. Everything as expected still to the very high standards of quality, service and cleanliness.
This year we were joined by our grandchildren - 13yrs. and 10 years to answer their questions as to why we keep returning so many times. They also experienced the warmth of welcome, the facilities, the food and views.

The verdict: Can we go again soon ?

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Thank owl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 19 September 2011

Dear Guest,

I’m writing this letter on behalf of the entire working staff of Paradisus Punta Cana Resort in order to express the gratitude which we feel for the appreciation which you have conveyed to us. At the Paradisus Punta Cana we have the commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence in service. It is seldom that an appreciation is received after all the hard work put in by working staff from various departments of the hotel. The words of appreciation from you have been encouraging and we are very grateful for this gesture of yours. I hope that future brings the day when we get the opportunity to serve you once again. I wish you all the very best for your health and prosperity in future.

Yours appreciatively

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2011

Top notch BEAUTIFUL all inclusive resort! Has everything you could ask for, and then some. The food was really good, from the buffets to the Italian Restaurant with the flamingos swimming by! Our jr, suite room was huge, although we didn't spend much time there anyways~the beach was sooooooooo beautiful, white sand, clear blue water and great waves. And then there's the staff, very professional, yet very friendly, I can't wait to go back to see them again next year!

  • Stayed: January 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank lolalovesbeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 19 September 2011

Dear Guest,

Thank you for staying at Paradisus Punta Cana Resort. I’m glad that you have shared your experience with us. Direct feedback from our customers, is the most valuable advice we can receive.
At the Paradisus Punta Cana we have the commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence in service.
Once more, Dear Guest, thank you for your valuable comments. We do hope to have the opportunity to serve you here at our Paradisus Punta Cana Resort again.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2011

We have been in this resort more than 20 times, they are the best, the service, the people, the food, the rooms.are more than excellent.
The Royal Service make you feel like a King or a Queen.
The place is very nice, clean and friendly.
Very good expirience
In Paradisus Punta Cana everything is possible, all what you want they will do it for you.
Very nice and friendly people.
Very good food and excellent service
We love the place and we will be back as soon as possible.
The most lovely place for a good vacation, safe , very good also for children
You have all what you want, , sports, beach, pool, dance, disco, casino, golf, tennis, parasole, all acuatic sports, horses, tours, etc.
Can´t wait to go back.

Room Tip: All rooms are good, only the ones that are near the pool are a little noisier during the day
  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RacaChile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 19 September 2011

Dear Guest,

First of all, we would like to thank you for your preference in selecting our Paradisus Punta Cana Resort for your vacations, as well for taking your valuable time out and letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion.
At the Paradisus Punta Cana we have the commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence in service.
Once more, thank you for your valuable comments. We are looking forward to have the opportunity to serve you here at our Paradisus Punta Cana Resort.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2011

My experience was developed an exclusive international wine exposure at this RESORT, we selected this hotel by the different good comments that we receipt.
the caribbean is really beautifull but this resort make the difference because combine the incredible place with excellent level of attention by the people that attend the resort.
I suggest to visit this incredible resort.
CLAUDIO QUINTANILLA
BUENOS AIRES, ARGENTINA

  • Stayed: January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank CLAUDIO476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 19 September 2011

Dear Guest,

I’m writing this letter on behalf of the entire working staff of Paradisus Punta Cana Resort in order to express the gratitude which we feel for the appreciation which you have conveyed to us. At the Paradisus Punta Cana we have the commitment to provide quality service beyond our guest’s expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence in service. It is seldom that an appreciation is received after all the hard work put in by working staff from various departments of the hotel. The words of appreciation from you have been encouraging and we are very grateful for this gesture of yours.

I hope that future brings the day when we get the opportunity to serve you once again.

Yours appreciatively

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2011

Excellent hotel---great food and fantastic drinks and really good service. Really enjoyed it. Highly recommend it. Can’t wait to go back.

  • Stayed: April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mquijada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 12 September 2011

Dear Guest,

Thank you for staying at Paradisus Punta Cana Resort. I’m glad that you have shared your experience with us.
I’m very happy to know that you enjoyed your stay with us, that made me feel very proud of our property service and staff that contribute to that wonderful experience. It is thanks employees like them people that we are able to accomplish our goal - the total satisfaction of our guests. Thank you again for selected Paradisus Punta Cana, we are looking forward to receive you and your family in another future stays!

Kindest regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2011

I am usually a lurked and do not post many reviews. I felt the need to review this hotel after I read some bad reviews. My wife and I along with our 3 year old son went to paradisus punta Cana the first week in September. We booked a one bedroom master suite with family concierge in the reserve section. We had private transfers to the hotel. When we arrived at the airport, a lot of flights were landing and I was worried that it would take a long time through immigration. The lines actually moved quickly and our luggage was waiting for us. When we arrived at the hotel, our room wasn't ready, but we met our family conceirge "Silvio". Silvio had us eat lunch and told us that he would help the housekeepers clean our room and unpack us. After lunch our room was ready and all out stuff was unpacked. Silvio explained everything about the resort to us, and gave us a phone to call him for everything. Each day Silvio would see what we wanted to do and make dinner reservations. It is slow season for the hotel so only a couple of restaurants are open each night. Everyday we went to the beach area where Mika Ramirez had a beach hut with a Bali bed waiting. Mika was awesome bringing us whatever we needed. My son liked the pool near the beach and the bardtender Jose Cruz was great.
Overall we had a great time. The food was above average for ai places, but the service was excellent. We can't wait to go back. I'm not sure what the bad reviews are all about.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Mzebrower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 12 September 2011

Dear Guest,

Thank you very much for let us know about your recent stay at Paradisus Punta Cana, I am very happy to know that you enjoyed your stay with us, that made me feel very proud of our property service and staff that contribute to that wonderful experience. It is thanks employees like them people that we are able to accomplish our goal - the total satisfaction of our guests. You may rest assured that your comments have been forwarded to them.
Thank you again for selected Paradisus Punta Cana, we are looking forward to receive you and your family in another future stays!

Kindest regards

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Casino Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range: £208 - £463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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