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“Beware of Thieves!”

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Paradisus Punta Cana Resort
Ranked #25 of 112 Hotels in Punta Cana
GreenLeadersGold level
San Angelo, Texas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beware of Thieves!”
Reviewed 1 January 2008

We spent 10 days at the resort around Thanksgiving week. This was our 2nd trip to the Dominican Republic. Everything was wonderful until right before we were to leave for the airport on our last day. We specifically asked where we could have the best security for our luggage that included a laptop computer before boarding the van for transportation to the airport. We were told the locked room off the lobby overseen by the bell captain of the resort would ensure the safety of our luggage while we waited for our transportation. As it turns out, there are no security cameras and they misled us into believing they would be responsible for the care of our luggage. When it was time to board the shuttle to head to the airport, we discovered our laptop computer missing from it's case which had been stored in their locked room. The hotel informed us they would not be responsible for the theft and could not reimburse us the value nor provide any form of compensation. The hotel manager became indignant with me when I asked to speak to someone higher up. It's my belief that the resort/company has insurance for loss/theft such as this, but chose not to accommodate in any way. The manager even suggested I may not have even brought a laptop with me! Sol Melia has over 300 hotels/resorts worldwide and I can't imagine there is nothing this company can do for the theft of my laptop while under their care, custody and control. We feel that the local employees need additional training to encourage tourists with valuables that the hotel is not responsible for loss or theft even if valuables are left in their direct care. Needless to say, we will not be returning. We hold Sol Melia resorts responsible and will never stay at any of their resorts because of the way we were treated when the theft occurred. Had the resort chosen to file a claim with their insurance carrier and reimbursed us for our loss , then they could've turned this unfortunate incident from a negative experience to a positive one and we could have shared a rave review with everyone.

  • Liked — proximity to the beach and pool
  • Disliked — ants in the room and old accommodations need updating
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank lt01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Philadelphia, Pennsylvania
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2007

We stayed at the Paradisus between 12/15 and 12/21. My husband and I went with our 2 small children (3 and 11 months). We were looking for an easy, relaxing trip. Getting through the airport is easy (they charge everyone $10 for a tourist card). We pre-booked a ride to the hotel, but you could just as easily get a cab.

We were one of the first guests at The Reserve section of the Hotel. It will be a fantastic section once it is complete, but while we were there a lot of work was being done and it wasn't fully functional. You have access to a pool, kids pool, kids club, restaurant and bar at the Reserve. A shuttle takes you to other restaurants and to the beaches. We spent more time at the main area and at the beach than at the Reserve b/c there were more people and less construction than at the Reserve. By the end of our stay, almost everything was open in preparations for the Christmas rush.

Our room at the Reserve was a jr. suite and it was very nice - perfect for our family of 4.

The people working at the hotel were amazing. My children were doted on and we were talked to and remembered everywhere we went. We had the family concierge package and enjoyed it greatly. We didn't use the kids club services because our kids were too little.

We were asked to sit through the vacation club presentation and we declined. We were never asked about it again.

The beach was great and as Family Concierge guests, we were in the Royal Service area. In general, the hotel was very quiet so there were plenty seats, beds, etc in all areas. The pool for RS was so inviting though it's for adults only so we didn't get a chance to use it.

We did have some bugs in the room the first day or two but not after that.

We even had to visit the medic towards the end of the trip for our 11 month old. The medic spoke english very well (my spanish isn't good enough to talk about medical conditions) and I thought we were taken care of very well.

We wanted a place to just relax and be pampered a bit and overall we enjoyed our vacation and the Pardisus.

  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank PhillyFamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 December 2007

Just got back last night from 5 days at Paradisus Punta Cana. The resort grounds are a tropical paradise, the beach is one of the most beautiful in the world. I went horseback riding on the beach (included in all-inclusive rate) and had the best massage I've ever had at their spa.

The food was good for an all-inclusive and the 24 hour room service was friendly and very quick.

Sadly, the rooms are in desperate need of renovating. The pictures on the internet don't show the cracks in the doors and paint, the chips in the furniture and the small square cushions they try to pass off as pillows.

The worst is the lack of privacy in the bathroom. The toilet is in a room that only has western type swinging doors. If you are sharing a room with your spouse or a friend and you need privacy, the other person has to go out on the patio. It's ridiculous. And worst than that, my girlfirend and I think our beds had bedbugs. Each day as our trip progressed, we noticed tiny red bites on our legs. At first, we thought sand fleas, but we never noticed anything biting at the beach. After a few nights the bites were getting worse, mainly on our legs. When I got home I researched on the internet and I definitely think we were bitten by bed bugs. I am going to write the mangement and let them know. Beware!

  • Liked — Gorgeous beach and tropical gardens
  • Disliked — bed bugs
  • Stayed December 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank GoldenTanGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 December 2007

I would like to write a glowing review for Paradisus Punta Cana, and for the vast majority of its assests you could. It is a beautiful property that is kept incredibly clean. We were drawn to this property after a vist to the Paradisus Costa Rica. Punta Cana Paradisus mirrors the Costa Rica location in many ways. These type of places are not going to win any culinary awards, but you will eat well. My wife and I thought the Japanese restaurant was the best. If you are golfing at this property the Cocolata course was a solid course. The transfer schedules are listed and leave punctually.
Now remember you are in the tropics. Our room had small ants that you could do nothing about. There was power outs and one time lost water after a hard storm. You will have a good experience if you keep an open mind. Do be careful of your belongings anywhere on or off this resort. Be alert of your own safety on or off this resort.

  • Liked — Met all our needs
  • Disliked — Security and safety issues
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank DRSChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glam777
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 December 2007

We went to Paradisus Punta Cana for our Honey moon in July. When we arrived to the airport I was taken back, it was a tiki hut (a large one) but it was very nice & clean. They take your pictures while coming in & you can pick it up on your way home, I thought that was cute. We took a very nice bus to the resort, with dropping others off at different resorts, I want to say it took about 40 mins to get there. When we arrive at Paradisus Punta Cana, we were taken to a private area for check in since we booked the Royal Service. It was nice, we especially loved the cool towels they give us! Our room was nice, the staff was great. Now they speak lots of Spanish there, you'll pick up some by time you leave! We bought a couples massage at the spa it was WONDERFUL! You can also get one on the beach. Also with it being our honey moon we got a special surprise in our room each day. What else, ok now I will say that I will never go to the Caribbean in July. It was so stinkin' HOT. And I am the type of person that can take the heat, but wow! We stayed in t he pool all week! The ocean was like bath water, not refreshing but very beautiful. And the food was not my favorite. I am a picky eater so I stuck with the steak house restaurant. Now my husband loves food of all sorts, and he was disappointed. They have a ton of sea food, but they don't label the food, so it was hard to tell what some stuff was, & husband has allergies, so he wasn't about to experiment! So that it why I gave this a 4 star rating because the food was not the best and I believe that food it a big part of vacation! But the resort staff and the beauty was wonderful. Oh yeah don't go to the Casio! wow that was dumb, its small and in Spanish and just not worth it!

  • Liked — The great Views
  • Disliked — The food and the heat (in July)
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank glam777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 December 2007

Spent our honeymoon at Paradisus for the week after Thanksgiving and had an awesome time. We went Royal Service and enjoyed our Imperial Romance Ocean Front room where we could step outside our bungalow right onto the beautiful white fine sand beach. Initally transported via tram to private RS check-in which was a breeze while toasting champagne. We had tremendous service throughout the week, no problems. Don't forget to get a jacuzzi treatment! The only negative would be the daily badgering from the concierge to go on a resort club tour/presentation, which we continually said we had no interest in. We didn't do any excursions outside the property, just really wanted to relax and enjoy our time together at the resort pools and lounging on the beautiful beach. We are not sun worshippers, but the various large thatch umbrellas positioned all over the beach area allowed us to sit and enjoy the ocean for hours without getting fried. Royal Service beach area has bali-beds which are big and comfortable. Water was great, pure sand bottom, hardly any seegrass or weed to be seen...waves just a blast! Can walk along up and down the beach for miles from resort to resort. Royal Service adults only pool area surrounded by more covered bali-beds, and loungers built directly into the pool, plus swim-up bar. Huge common pool area has pool bar, various lagoons and family friendly areas. Grounds very well manicured and clean, well lit at night. Food had some bright spots, but not the greatest. Japanese/French rest not all that good, but better results at the Italian and Seafood grills. Lunch buffet was very good, lots of choices. Also recommend the VIP lounge for breakfast/lunch/dinner if you're staying RS since it's is not as busy as the regular restaurants. There is also a section near the front entrance/lobby where there is construction going on, so kind of noisy/dirty but we were far away from that...others might not be so lucky. Did not have any bug problems that others experienced....maybe because we were closer to the ocean where it was much breezier. An overall great experience...we cannot wait to come up with a reason to go back.

  • Liked — The amazing beach and pools
  • Disliked — annoying concierge trying to push resort club
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank KingsGene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellwood City Pa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 December 2007

We arrived and were taken to The Royal Service Building for private check- in, where they gave us snacks and Champagne. After a brief proceredure we were on our way to our very beautiful Garden View Room which included a Butler and all the amenities we expected.
The restaurants were all fantastic only two required reservations The French
“El Romatico” and the Japanese which we never made reservations for (no time)
We were a bit disappointed when we had diner at The French only because we expected a more formal atmosphere however the food was good. We never ate at the Japanese, but we did go in and look. It as well as the French requires long pants and a collared shirt,
I was wearing shorts then so we asked if they had a Sushi Bar. They again reminded us that we needed reservations and proper dress. What was Amazing was that they offered to make us a Sushi carry out and we accepted, it was wonderful,
As for the other restaurants our favorite was the Seafood Restaurant , during the afternoon it has the most wonderful lunch buffet everything Fresh including you pick fresh fish that they prepare as you wish. They also have the biggest cheese burgers and hot dogs I have seen in a long time. At night they had a Full service menu which has all seafood selections. The next very good restaurant was the Chinese where we had a lobster dish that was out of this world. We went to the seafood and Chinese twice each.
The breakfast Buffet is one of the best we ever had everything is fresh and there is a plentiful supply of fresh island fruit everyday.
The pools are incredibly clean and appealing as well as the activities the staff provides including plenty of music and dance pool side.

The beach is the most wonderful aspect of the entire vacation it is what one imagines, the color the scenic view in each direction and most important the cleanliness
We have stayed in other resorts but this one was definitely the best.
The people there go out of there way to make sure you are having the greatest time ever and they do it right.
We recommend that you brush up on your Spanish or if you like pay my way I speak the lingo and I would love to go as your personal interpreter Lol My wife and I were there In November and we plan to go back ASAP! OHLA !

  • Liked — People they make you feel great
  • Disliked — Not enogh time to enjoy all the emities
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank fkzj47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradisus Punta Cana Resort

Property: Paradisus Punta Cana Resort
Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#38 Family Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Paradisus Punta Cana Resort 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more   less 
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TripAdvisor is proud to partner with Expedia, Melia, Booking.com, Evoline ltd, Ebookers, HotelQuickly, Cancelon and getaroom.com so you can book your Paradisus Punta Cana Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Punta Cana Hotel Punta Cana

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