My husband and I just returned from a week with our two daughters (3 and 6). We stayed in the Reserve section and had the family concierge service. We felt pampered!
Check in: was very smooth, ensure when you get dropped off a the main lobby that you tell the men helping with the luggage that you are going to the "Reserve" and they will have your luggage put in a separate area and will call you a golf cart to take you to that section to check in.
Our room: we had the best room, location wise, for our family. It was a one bedroom with a king bed and pull out couch (the pull out couch looked LESS than comfortable but for 30lb and 60 lb kids I don't think they even noticed). We were on the main floor (never saw a bug) right outside of the kids pool. We would hop over our railing as often as we needed to get back to the room - it was so convenient. We could only hear the night time entertainment when we were sitting on the patio at night. It was very peaceful and quiet. We were in room 1404.
Family Concierge service: Ovidio was our concierge and he was wonderful! Extremely attentive and always available when needed. He was so attentive that we never used our cell phone that he gave us even though he told us to call him at any time. He made our dinner reservations and they were well thought out. He also ensured we had a cabana reserved at the beach/pool. He even called Mike at the beach, in advance, to let him know we were on our way down. Thank you Ovidio! You made our week!!
The pool: we spent a lot of time at the kids pool and the reserve pool. Many days we felt like we had our own private pool, it was so quiet. We lived in our little cabana by the pool and got to know the servers so well. Thank you to "Drinky Drinky wooh wooh" Emilio and Ramon Ramirez for taking care of us! By mid week Ramon knew our family drink order and ensured we always had our drinks even if we weren't at the cabana, they were there waiting for us.
Food: was ok. We weren't blown away by the Gabi. Breakfast was good enough and the kids loved when we ordered room service for breakfast since we had a dining table (its free for family concierge!). We only ate at the Gabi once for lunch as it wasn't all that great and we enjoyed just ordering from the grill and eating a 'picnic' in our cabana by the pool. Dinners were nice; Steakhouse was good, Japanese was very nice, Brazilian was neat and I loved the turkey, Chinese was 'ok' but make sure you wear bug spray I got eaten alive! Italian was very nice and we had a little private dining area which was a treat. I had the shrimp penne and really enjoyed it. We at at the Romantico which was good but note: men MUST wear long pants and buttoned down dress shirts but most importantly must have closed toe shoes - no sandals even if they are closed toed. They are very strict about this and you will be turned away. We also ate at the Fuego which is for Family Concierge and Royal Service only. It was very good but I do not recommend it for children. They do not have a children's menu (which you can ask for at any restaurant by the way). Our children didn't eat anything, which was disappointing.
General: the beach is spectacular, ocean is very wavy and I believe it is like that all the time. You can catamaran 1 hour a day which was lots of fun. There are always lots of chairs available. The grounds are beautiful and immaculate. One day a gardener opened a coconut for the girls to drink and eat, that was so nice of him, kids got a kick out of it. They have a couple trampolines in the activities area that the kids loved. The reserve section is far away from the beach but if you exit by the kids pool then we were at the beach within 7 minutes walking. We only took the trolley's at night when we were going between our room and the restaurants. We never had to wait too long for a trolley but I did hear of some people having to wait a long time.
One concern I had was all the traffic. I found it very disappointing that there was no service road. I was walking with two small children constantly worried that we would get hit by a truck or a trolley passing a truck. It really distracted from the calm and beautiful environment. It was also very smelly as the trucks passed us by.
We will, hopefully, most definitely return!
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana