Overall we had a very good time at the resort. My wife and I stayed here with our 3 year old son. I would say that the "bad" reviews are pretty harsh. We have stayed at many Fairmonts and other high end hotels and while this is no "Fairmont", it is not meant to be and does a great job with handling families.
We were with a larger group of people that were there to attend a wedding and it was pretty clear that the Reserve section rooms where we stayed are a significant cut above the rooms in the standard part of the resort. For those in our group not staying at the Reserve or in Royal Service, there was some switching of rooms because of problems.
The food is okay/edible and is not restaurant quality food if that helps to set your expectations. That being said it also isn't as bad as some other reviews would lead you to believe. I am not sure you would do much better with the food at any large all inclusive resort in the Caribean anyways. They're feeding 1000's of people every day and there just isn't the ability to wow you with food under these conditions.
The beach and Reserve grills are a really good bet if you want something quick and made to order. We used them frequently.
And yes, you might need to use a shuttle to get to the beach depending on your desire to walk. But we loved the ride. The grounds are quite stunning and it was a joy to sit and watch them - our 3 year old looked forward to it every day.
The staff were for the most part quite good. Many of them are absolute characters and will have you belly laughing with their antics. I had more than a few hearty laughs watching our son interact with the staff.
The beach is nice and they have you packed in there pretty tight. The waves are pretty aggressive for smaller kids though.
Kids pool area was a pleasant surprise for us. Really well done with cabanas to sit in to shade your kids. Water depth was just right for a 3-6 year old and they also have a small baby swimming pool there as well.
Family concierge was actually worth it. He booked us restaurants and did so on a moment's notice (normally requiring 24-48 hrs notice). He had bottles of wine in our room for us, made sure we had more choc milk for our son in the fridge. He sped up our cleaning so it didn't interfere with nap time. He reserved cabanas and beach chairs for us.
The main thing is that there are more highly rated resorts on tripadvisor if you look at the rankings. For the money it does make me wonder whether if you picked a family resort in the top 15 rated resorts whether this wouldn't put you in a whole different category of experience?
All in all, you will have an absolutely lovely experience here I am sure. Some of those really harsh reviews need not concern you (as they did us).
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana