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Paradisus Punta Cana Resort
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Reviews (14,075)
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9,095
2,882
1,104
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9,095
2,882
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458
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6,499 - 6,504 of 14,075 reviews
Reviewed 29 May 2014

we couldn't have been more pleased with our vacation at this resort
grounds were immaculate
Rooms were spacious and extremely clean
Staff was very pleasant and seemed very happy in their job
Lots of food choices and everything we tried was superb
Beach and pools were flawless

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
4  Thank Peter John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 30 May 2014

Dear Peter,

Warmest greeting from Paradisus Punta Cana. I would like to thank you for selecting us on your last holidays.

It is more pleasant to us receiving this kind of words. It makes me feel proud to learn that you could appreciate our immaculate grounds and the services and facilities we have. Also, the friendly and happy manner of our collaborators to work.

We always put our greatest effort in order to provide all of our guests an ambiance of relaxation and total satisfaction as all of our guests merit.

We do hope to welcome you soon; be advise that our superb beach and our nice weather for vacation will be waiting for your return.

One more time, thank you for choosing Paradisus Punta Cana and for your trust.

Sincerely,

Eduardo Perera,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

My Husband and I stayed at the Paradisus for our honeymoon in Early May 2014. The resort is beautiful. The staff are all excellent and I feel go out of their way to make sure you are happy. One of the workers chopped a coconut off a tree and gave it to us to drink just because we were up early and he was out working.
The beach is stunning and plenty of chairs always available. Meat eaters should make reservations for the Grill restaurant, it was awesome.
They have entertainment every night and plenty of excursions offered at the front lobby. We went on Bavarro Runners I think it was called. It was a safari excursion and it was awesome. We went horseback riding, into the country to see coffee trees and things of that nature. It was nice.
We especially feel like Rafael Diaz was really good at entertaining people. He was always energetic and happy. Minoska was our waitress a lot and she was very nice as well.
The only suggestion I have is not to go to the meeting about vacation club melia. They will ask you for a couple hours of your time and tell you about the club. Unless you have $3,000.00 per month like a subscription, to spend for vacation hotels (not including airfare) do not waste your time.
The only reason it is not 4 stars is because the water is rough here. We were still able to get in but it was not as calm as other waters we have been in.
This place is truly paradise. Music plays in speakers hidden in the bushes while you walk along the property. I cannot wait to go back.

Room Tip: We stayed in royal service room. We liked it.
  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AngelS759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 30 May 2014

Dear Angel,

Receive warm greetings from Paradisus Punta Cana; there is no better gift to us than your comments!

I am very glad to learn that you had an awesome time at our hotel, same as our collaborators providing you everything you needed and accommodating you in the best way possible.

To have been chosen by you for such an amazing time as your honeymoon makes us feel special, we sincerely appreciate your preference.

Rafael Diaz and all our activities team always put their best effort to make our visitors have the time of their life’s. I will congratulate him for such an excellent job.

Let me sincerely apologize for the presentation of the Club Melia club, as all they look for is introducing new products and offers of the Melia brand and let our visitors know how to become part of our big family. Know that your observations have been very serious taken and corrective measures will be taken ahead in order to avoid any similar perception in a future.

We will be waiting for your next visit and to make of your stay, the time of your life!

Thanks for have chosen us.

Best regards.

Eduardo Perera.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Good overall service (Note: I'm a generous tipper) Food was very bland typical for the Caribbean. The resort and beach was beautiful. Overall I had a great time aside from the timeshare sharks. Just say NO and stand your ground.

Room Tip: Make sure you tip the staff to get exceptional service.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
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2  Thank Jesse V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 30 May 2014

Dear Jesse,

Receive sunny greetings from Paradisus Punta Cana; it is a pleasure to read your comment!
I would firstly like to apologize for the points evaluated by you that were not too satisfy with, regarding the food I am very surprised as we always take care to the top of our food quality and presentation, complying with the highest standards. However, your observation has been very well taken with an improvement vision.

I reiterate our apologies also for the Club Melia presentation, as their only intention is to present our guests, new products and offer of our brand. Nonetheless, I deeply thank you for making your observations about it; we will definitely take the best corrective measures in order to avoid these types of impressions.

Thanks for your preference; we would love to have you back at Paradisus!

Regards,

Eduardo Perera.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

This is paradise!! Had a wonderful and awesome experience. Everything about this resort was perfect and i don't even know where to begin. We got the all-inclusive package and had made reservations to all the restaurants we wanted to eat at on the first day of arrival. Everyone at the resort was friendly and the staff was nice. The beaches and pools were clean and beautiful. The food was pretty good and the rooms were clean. Each day the resort, had activities, for all ages, so make sure not to miss any of those and lastly, remember to take many pictures of paradise.

  • Stayed: April 2014, travelled as a couple
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Thank Drnogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 30 May 2014

Dear Guest,

How rewarding is to receive your feedback about your recent vacations at Paradisus Punta Cana, thank you for preferring us!

Paradisus on earth is how we called the Paradisus Punta Cana, we gladly appreciate our guests comments. I would like to sincerely thank you for sharing your experience, it is the best gift we can definitely receive from our visitors.

We always keep everything in perfect conditions for all our guests enjoyment. I am very happy to read that you were able to enjoy of our daily different activities, we would love to share another great time with you at our property.

Do not hesitate to contact us directly for your next stay!

Kind regards.

Eduardo Perera.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We stayed at the Paradisus in early May , and had a great vacation. We went for relaxation and a rest and found this a great place to do both. The resort was very well kept, the staff very friendly. Our room was close to the beach and restaurants, the lobby a bit far away, but just a nice walk for us as we like to walk anyway.
We enjoyed the beach , lots of chairs and palapas available. The water was very warm, the waves were big while we were there, a bit hard to swim, but fun if you like waves.
We can not write a review without mentioning how great the staff members were: special thanks to Hector at the Gabi Beach, we did not enter once without a smile and a friendly hello from him, and also Edwan who , with Hector gave us great service. We also enjoyed the Bani/Wok , thanks to Rosemary and Raismary for their friendly service. Thanks to Onidis at the Naos for her friendly service, best wishes to her and her new baby soon to arrive. Thank you to Clarel for doing a great job looking after our room, even though we had a language barrier, we overcame it by using different methods of communication.
We had a great time, would stay here again if we are so lucky to travel to DR in the future.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Fred And Celena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at Paradisus Punta Cana Resort, responded to this reviewResponded 30 May 2014

Dear Fred & Celena,

What a great surprise is to receive your enriching comment about your stay with us, thanks for selecting Paradisus Punta Cana!

Words cannot describe how thankful and proud we all feel to read your experience, it is a demonstration that we have been doing a good job, giving the best of ourselves looking always for our guests total relaxation and satisfaction.

Without our collaborators this wouldn’t be possible, I will personally let them know how good you felt while your stay with all of them especially with Hector at the Gabi Beach, Edwan, Rosemary, Raismery, Onidis & Clarel.

Regarding the language barrier, I would like to mention that as Spanish is Dominican Republic’s first language, it might sound with an accent but it is important to know that all of our associates can keep a good manage of the English language.

We sincerely appreciate your excellent comment, we are looking forward to receive you in a future at paradise on earth… Paradisus Punta Cana!

Sincerely,

Eduardo Perera.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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